Difference between revisions of "Communication"

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==Getting Started==
 
 
Communication is a pivotal tool used everyday in your association to foster and maintain valuable relationships. ChamberMaster/GrowthZone offers the ability to communicate via email, SMS text, fax and print.
 
Communication is a pivotal tool used everyday in your association to foster and maintain valuable relationships. ChamberMaster/GrowthZone offers the ability to communicate via email, SMS text, fax and print.
  
If you are just getting started with the Communication module, watch this overview video. Otherwise, just scroll down for FAQ, Common Tasks, and this module's [[Communication_Topics|Help Documentation]].
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=='''<span style="color:#800080">E-mail Setup'''</span>==
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----
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==='''<span style="color:#800080">Unsubscribe Options'''</span>===
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----
  
<html>
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An Internal Disclaimer message may be configured to include on all Mass Emails or ALL Emails that are sent from ChamberMaster/MemberZone. Included in the disclaimer is a link that will give your members the option to un-subscribe from emails.
<iframe class="tscplayer_inline embeddedObject" name="tsc_player" scrolling="no" frameborder="0" type="text/html" style="overflow:hidden;" src="http://www.screencast.com/users/Micronet_Inc/folders/Default/media/bfe2f0f5-fef0-49ca-9fe2-e99f1a1f830f/embed" height="337" width="598" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>  
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#Click '''Setup'''
</html>
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#Click '''General Options & Settings'''.
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#Expand the '''Email Server Settings''' section and scroll to the '''Public Disclaimer'''.
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#:[[File:Internal Disclaimber2.JPG|800px|center]]
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#:You may edit the message as desired, but the link to un-subscribe should not be altered.
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#'''Add Public Disclaimer to all Emails''' - select this option if you want to include the disclaimer on ALL emails generated through ChamberMaster.  This will include emails sent via Groups, Email to multiple members and individually sent emails. If no selection is made, then the public disclaimer will only be included on Mass emails.
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#'''Allow Unsubscribe from ALL Emails''' - select this option if you wish to allow recipients to un-subscribe from both mass emails and individual emails. NOTE: This would un-subscribe them from emails sent for billing purposes.
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===='''<span style="color:#800080">Managing Opt-outs'''</span>====
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----
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===='''<span style="color:#800080">Member - Unsubscribing from Group Emails'''</span>====
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----
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When a mass email is sent to a group, clicking the link in the public disclaimer will allow the recipient to continue to receive emails for the group, opt-out of the group emails (NOTE: If the group has been configured to dis-allow opt-outs, they will be prompted to contact your organization), or to join additional groups.
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 +
[[File:Email Subscriptions Mass.JPG|center]]
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====='''<span style="color:#800080">Member - Unsubscribing from Mass Emails'''</span>=====
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----
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A mass email (by definition an email sent to more than one person) may be sent through the communications tab, by selecting '''Email to Multiple Members''', or it may be created when sending Event Invites, etc. The public disclaimer will be included on these emails, and the recipient will have the ability to opt-out of all mass emails, subscribe to other lists, or continue to receive emails.  '''Note''': The recipient would continue to receive emailed billing transactions and any other emails sent to them individually.
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[[File:Email Sub 2.JPG|center]]
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====='''<span style="color:#800080">Member - Unsubscribing from ALL Emails'''</span>=====
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----
  
==Communication Basics==
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If you have selected '''Allow Unsubscribe from ALL Emails''' and included the public disclaimer on all emails, the recipient will have the ability to un-subscribe from all email communication whether sent from a group, a mass email (such as event invitations) or individually. This will include billing related emails.
  
Letters, labels, faxes and emails may be created and sent from the software. Letters and faxes are created by selecting Form Letters in the Communications module which is used to create mass mailings, send faxes, or send communication out by preferred delivery method.
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[[File:Email Sub 3.JPG|center]]
  
Emails may be sent from many different places in the software - anywhere you find the email editor:
 
  
*Members Module
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{| class="wikitable"
**General Tab
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|-
**Reps Tab
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|
**Communications Tab
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[[File:Smallest.png|25px]]
**Email icon on the tool bar
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| style="width: 100%"| '''NOTE:''' The Email Notifications (Additional Setting for Staff Admin) under Association Employees/Reps will be sent whether the member elects to unsubscribe from mass emails or all emails. The email sent to staff indicates what type of unsubscribe it was (Mass or All).
*Communications Module
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|}
**New Email to Multiple Members
 
**Email Member
 
**Form Letters
 
*Events Module
 
**Sponsor Tab
 
**Guest List Tab
 
  
===Email Sending Options===
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===='''<span style="color:#800080">Staff- Re-subscribing Members'''</span>====
Once email recipients are selected in ChamberMaster/GrowthZone, there are two methods of sending the email.
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----
:#Using ChamberMaster/GrowthZone's built in email tool.
 
:#Using Microsoft Outlook (if installed on your computer).
 
  
::[[File:Emails Letters and Mailing Lists-Email Sending Options-Communication.1.003.1.jpg]]
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A member's subscription status is indicated by the [[File:Opt out icon 2.JPG]] icon through-out the software:
  
Depending on your needs, you may choose to send some email directly from ChamberMaster/GrowthZone and some from Microsoft Outlook. Each method has its own strengths.
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*On a Group's roster Tab
  
====Advantages to Sending Email with ChamberMaster/GrowthZone====
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[[File:Optout Icon.JPG|center]]
*Easy access if already logged in
 
*Gives access to current addresses in your database
 
*Ability to create “mail merge” emails
 
*Ability to embed attachments as links
 
*Ability to use templates
 
*Ability to schedule the email for future delivery (for users of the Plus edition or greater)
 
  
====Advantages to Sending Email with Outlook====
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:To resubscribe the member:
*Access to additional email addresses not in your database
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:#Click the [[File:Opt out icon 2.JPG]] icon. A list of all the groups the member is subscribed to will be displayed.
*May add additional CCs and BCCs
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:#:[[File:Resubscribe.JPG|center]]
*Familiarity
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:#Deselect the check-box for the groups to which you wish to resubscribe the member.
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:#Click '''Save'''.
  
Both methods of sending email will record in the Communication History. See [[View_History_Communication_History | Recording Communication History]] for more information.
 
  
'''Note: '''This selection will open whatever the email program is set as the default for your web browser. Whatever email program opens when you click on a “mailto” link is the email program that will be used when you click Email with Outlook.
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*On the '''Rep''' tab, '''Group Participation List'''
  
[[Category: Communication]]
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[[File:Group Participation.JPG|center]]
  
===Archive emails (record) in the database even when not logged in===
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:To resubscribe the member:
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:#Click the [[File:Opt out icon 2.JPG]] icon. A list of all the groups the member is subscribed to will be displayed.
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:#:[[File:Resubscribe.JPG|center]]
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:#Deselect the check-box for the groups to which you wish to resubscribe the member.
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:#Click '''Save'''.
  
In Outlook (or whatever email program you use), include your association's unique archive address as a BCC.  The software will receive the email, and look at the address sent/replied to and place it on the communication history of the associated member. Emails with addresses that are not recognized will still be archived but placed under '''Communication -> Manage Unmatched Archive Emails''' where you can go to view and manually match them to the appropriate member.
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*When sending an email, if the member has unsubscribed it will be displayed in the email
  
<div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0AJB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Archive_emails_(record)_in_the_database_even_whe-Communication.1.004.2.jpg]]</span></div>
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[[File:Email Unsubscribed.JPG|center]]
  <div style="font-family: arial; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E06IB0HA">Figure 1-2 Example of including archive address when sending email</span></div>
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  <div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E05IB0HA">In the example above (Figure 1-2) this email will be recorded on the member record that has the email address of Joshua.johnson@gvpiping.com</span></div>
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===='''<span style="color:#800080">Manage Unsubscribed Emails Report'''</span>====
  <div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E04IB0HA">Find your association’s domain address under the </span><span style="font-weight: bold;">Email Server Settings</span> section under <span style="font-weight: bold;">Setup-&gt;General Options and Settings</span>.*</div>
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----
  <div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt;"><span style="font-size: 9pt;"><span id="wwpID0E03IB0HA">*Must be logged in with Administrator permissions</span></span></div>
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You can view a list of all members who have unsubscribed from emails, and resubscribe them from the '''Manage Unsubscribed Email''' report.
  <div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E02IB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Archive_emails_(record)_in_the_database_even_whe-Communication.1.004.3.jpg]]</span></div>
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  <div style="font-family: arial; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E01IB0HA">Figure 1-3 Look up your domain name</span></div>
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#Click '''Communications''' in the left-hand menu.
  <div style="color: #5F497A; font-family: arial; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0ZIB0HA">Notes: </span></div>
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#Click '''Manage Unsubscribed Emails''' in the '''Monitor and Manage Communication''' section.
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
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#:[[File:Unsubsribed Report.JPG|center]]
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
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      <tr valign="baseline">
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To resubscribe a member:
        <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
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        <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0YIB0HA">To use the archive feature, you must be sending the email from an email address that is listed as a staff email address under Setup-&gt;Employee/Reps.</span></div></td>
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#Click the '''Manage Subscriptions''' button.
      </tr>
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#:[[File:Select Rep.JPG|center]]
    </table>
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#Enter any part of '''First Name''', '''Last Name''' or '''Email Address''' of the Rep to re-subscribe. The system will search for and find the appropriate rep.
  </div>
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#A list of the the groups the rep belongs to will be displayed allowing you to resubscribe.
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
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    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
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====Staff - Enter Email Opt-Out requests on behalf of your members====
      <tr valign="baseline">
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        <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
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If a member calls in and asks to be removed from all emails, you can now enter the opt-out selection for them. Access '''Communication''' &#10141; '''Manage Unsubscribed Emails''' and select '''Manage Subscriptions'''. You may also opt a member '''BACK-IN''' if they desire.
        <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0XIB0HA">Emails forwarded or cc'd to archive@youraname when multiple members/reps in your database share the same recipient address will be recorded in </span><span style="font-weight: bold;">Communication -&gt;Unmatched Archive Emails</span>. </div></td>
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      </tr>
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Also available under that selection you'll find a list of all unsubscribed email addresses where you may click the email address and deselect the '''Opt-Out''' checkbox for any selection where the email address should be re-subscribed (a feature that has been available for quite some time already).
    </table>
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  </div>
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  <div style="margin-left: 0pt;margin-bottom: 12pt;">
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<html><img src="http://supportwiki.micronetonline.com/images/c/ca/Unsubscribe0115.jpg" style="width:600px" /></html>
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0WIB0HA">In cases where there are two reps with an identical email address that belong to the </span><span style="text-decoration: underline;">same</span> member, it will be recorded on that member’s history.   </div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0VIB0HA">In cases where two reps with identical email address belong to two </span><span style="text-decoration: underline;">different</span> members, the archived email will still go to the unmatched archive email list.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
[[Category:Communication]]
 
  
===Quick Guide to Sending an Email===
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==='''<span style="color:#800080">Email Relay Service'''</span>===
<div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0TIB0HA">Send an email from the software</span></div>
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----
  <div style="margin-left: 18pt;">
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    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
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In Outlook (or whatever email program you use), include your association's unique archive address as a BCC.  The software will receive the email, and look at the address sent/replied to and place it on the communication history of the associated member. Emails with addresses that are not recognized will still be archived but placed under '''Communication -> Manage Unmatched Archive Emails''' where you can go to view and manually match them to the appropriate member.
      <tr valign="baseline">
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        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
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[[Image:Emails_Letters_and_Mailing_Lists-Archive_emails_(record)_in_the_database_even_whe-Communication.1.004.2.jpg|center]]
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0SIB0HA">Locate one of the screens mentioned in “</span><span style="font-family: Calibri; font-size: 11pt;">Communication Basics</span>” and click the email selection.</div></td>
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      </tr>
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In the example above this email will be recorded on the member record that has the email address of Joshua.johnson@gvpiping.com
    </table>
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  </div>
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Find your association’s domain address under the '''Email Server Settings''' section under '''Setup -> General Options and Settings'''.'''NOTE:''' Must be logged in with Administrator permissions
  <div style="margin-left: 18pt;">
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    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
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[[File:Relay service.JPG|center]]
      <tr valign="baseline">
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        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
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'''Notes:'''
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0RIB0HA">If applicable, select </span><span style="font-weight: bold;">Email with ChamberMaster / GrowthZone</span>.</div></td>
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*To use the archive feature, you must be sending the email from an email address that is listed as a staff email address under Setup -> Employee/Reps.
      </tr>
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*Emails forwarded or cc'd to archive@youraname when multiple members/reps in your database share the same recipient address will be recorded in  Communication --> Unmatched Archive Emails.
    </table>
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*In cases where there are two reps with an identical email address that belong to the same member, it will be recorded on that member’s history.
  </div>
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*In cases where two reps with identical email address belong to two different  members, the archived email will still go to the unmatched archive email list.
  <div style="margin-left: 18pt;">
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    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
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==Email Sending Options==
      <tr valign="baseline">
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Once email recipients are selected in ChamberMaster/GrowthZone, there are two methods of sending the email.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
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:#Using ChamberMaster/GrowthZone's built in email tool.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0QIB0HA">If sending from the </span><span style="font-weight: bold;">Communication</span> module using <span style="font-weight: bold;">New Email to Multiple Members</span> or <span style="font-weight: bold;">Form Letters</span>, you will need to <span style="font-family: Calibri; font-size: 11pt;">select the desired recipients first</span>.</div></td>
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:#Using Microsoft Outlook (if installed on your computer).
      </tr>
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    </table>
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::[[File:Emails Letters and Mailing Lists-Email Sending Options-Communication.1.003.1.jpg]]
  </div>
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  <div style="margin-left: 18pt;">
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Depending on your needs, you may choose to send some email directly from ChamberMaster/GrowthZone and some from Microsoft Outlook. Each method has its own strengths.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
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      <tr valign="baseline">
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====Advantages to Sending Email with ChamberMaster/GrowthZone====
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
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*Easy access if already logged in
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0PIB0HA">Create the email and click </span><span style="font-weight: bold;">Send Email Now </span>or <span style="font-family: Calibri; font-size: 11pt; font-weight: bold;">Send Email Later*</span>. </div></td>
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*Gives access to current addresses in your database
      </tr>
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*Ability to create “mail merge” emails
    </table>
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*Ability to embed attachments as links
  </div>
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*Ability to use templates
  <div style="margin-left: 18pt;">
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*Ability to schedule the email for future delivery (for users of the Plus edition or greater)
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
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      <tr valign="baseline">
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====Advantages to Sending Email with Outlook====
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
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*Access to additional email addresses not in your database
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0OIB0HA">ChamberMaster/GrowthZone will send the email immediately or at the scheduled time and record it on the </span><span style="font-weight: bold;">Communication</span> tab of the member’s record. </div></td>
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*May add additional CCs and BCCs
      </tr>
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*Familiarity
    </table>
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  </div>
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Both methods of sending email will record in the Communication History. See [[View_History_Communication_History | Recording Communication History]] for more information.
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0NIB0HA">Note: All emails sent from ChamberMaster/GrowthZone are sent BCC to the recipients.</span></div>
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  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0MIB0HA">*Available only for those with Plus or greater edition </span></div>
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'''Note: '''This selection will open whatever the email program is set as the default for your web browser. Whatever email program opens when you click on a “mailto” link is the email program that will be used when you click Email with Outlook.
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0LIB0HA">Send an email from your own program but through the software</span></div>
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  <div style="margin-left: 18pt;">
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[[Category: Communication]]
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
====Archive emails (record) in the database even when not logged in====
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
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        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0KIB0HA">Locate one of the screens mentioned in “</span><span style="font-family: Calibri; font-size: 11pt;">Communication Basics</span>” that is marked with an * (asterisk) and click the email selection.</div></td>
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In Outlook (or whatever email program you use), include your association's unique archive address as a BCC.  The software will receive the email, and look at the address sent/replied to and place it on the communication history of the associated member. Emails with addresses that are not recognized will still be archived but placed under '''Communication -> Manage Unmatched Archive Emails''' where you can go to view and manually match them to the appropriate member.
      </tr>
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    </table>
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See '''[[Communication#Email_Relay_Service|Email Relay Service]]''' for information on finding your association's domain address. 
  </div>
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Find your association’s domain address under the '''Email Server Settings''' section under '''Setup -> General Options and Settings'''.'''NOTE:''' Must be logged in with Administrator permissions
  <div style="margin-left: 18pt;">
+
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
==Quick Guide to Sending an Email==
      <tr valign="baseline">
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Send an email from the software
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
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        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0JIB0HA">Select </span><span style="font-weight: bold;">Email with Outlook</span>.</div></td>
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#Locate one of the screens mentioned in '''Communication Basics''' and click the email selection.
      </tr>
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#If applicable, select '''Email with ChamberMaster'''
    </table>
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#If sending from the Communication module using New Email to Multiple Members or Form Letters, you will need to select the desired recipients first</span>.  
  </div>
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#Create the email and click '''Send Email Now'''  or '''Send Email Later''' (Available only for those with Plus or greater edition).
  <div style="margin-left: 18pt;">
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#ChamberMaster will send the email immediately or at the scheduled time and record it on the '''Communication'''  tab of the member’s record.  
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
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'''Note''': All emails sent from ChamberMaster/MemberZone are sent BCC to the recipients.  
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
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        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0IIB0HA">If sending from the </span><span style="font-weight: bold;">Communication</span> module using <span style="font-weight: bold;">New Email to Multiple Members</span>, you will need to <span style="font-family: Calibri; font-size: 11pt;">select the desired recipients first</span>. </div></td>
+
Send an email using your own email program but through the software  
      </tr>
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#Locate one of the screens mentioned in '''Communication Basics'''  that is marked with an * (asterisk) and click the email selection.  
    </table>
+
#Select '''Email with Outlook'''.  
  </div>
+
#If sending from the '''Communication'''  module using '''New Email to Multiple Members''', you will need to select the desired recipients first.
  <div style="margin-left: 18pt;">
+
#Create the email using features and selections from your own email program and send the email.   
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
ChamberMaster will automatically record the email on the '''Communication''' tab of the member’s record. Emails sent in this manner will be sent to the -selected recipients as BCC recipients. You may add your own personal CCs or BCCs as desired. This email will be recorded on the members’ communication history.  Initial replies from the recipients will also be recorded as long as nothing is changed in the email header such as the Send to:, Subject line etc. Consider the record of the reply as a bonus and not something that can be relied on.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0HIB0HA">Create the email using features and selections from your own email program and send the email.  </span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0GIB0HA">ChamberMaster/GrowthZone will automatically record it on the </span><span style="font-weight: bold;">Communication</span> tab of the member’s record.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0FIB0HA">Emails sent in this manner will be sent to the -selected recipients as BCC recipients. You may add your own personal CCs or BCCs as desired. This email will be recorded on the members’ communication history.  Initial replies from the recipients will also be recorded as long as nothing is changed in the email header such as the Send to:, Subject line etc. Consider the record of the reply as a bonus and not something that can be relied on.</span></div>
 
  
[[Category:Communication]]
+
'''NOTES:'''
 +
*Due to email size limitations imposed by many ISPs in battling spam, the email editor displays an email content size indicator that updates as you type.  It also displays the maximum email size left available.  Since email addresses also use some available byte size, ChamberMaster determines this maximum remaining email size after addressees have been selected. 
 +
*The recommended method of sending documents to your members is by linking to them within the body of the email rather than by appending them to your email message.  ChamberMaster provides unlimited storage space for any documents which you would like to upload and link to in your email messages. See '''Adding an Attachment'''.
 +
*Note that ChamberMaster limits both the individual attachment size and the total communication size for email messages sent via the communication module.  The total communication size is calculated as: number of recipients  x  (message size + attachment size) = total communication size.
 +
*The primary factor in staying under the size limits is the number of recipients to whom you are sending the message.  This means that "in a pinch", dividing the recipient
  
 
===Send a Mass Email===
 
===Send a Mass Email===
  <div style="margin-left: 18pt;">
+
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#Click '''Communication''' in the left-hand menu.
 +
#Click '''New Email to Multiple Members'''.
 +
#:[[File:Choose Email Recipients.JPG|center]]
 +
#Select desired recipients. '''NOTE:''' Addresses selected under the '''Add Members''' heading will use the contact information found on the '''General''' tab of the member’s record. Addressees selected under the '''Add Representatives''' heading will use the contact information found on the '''Reps''' tab of the selected individual rep.
 +
#Note any details of the email addresses displayed:
 +
#:*'''Invalid email addresses have been quarantined'''. This provides you with a notification that invalide emails address were found in your database. You can click on the '''View Quarantined Emails''' link to view a list of the invalid email addresses.
 +
#:*'''Contact has no email address''' - if this notification is displayed, you may click on '''<<edit address>>''' in the Email Recipients list to add the email address '''OR''' click the '''remove''' link to remove the recipient from the list.
 +
#:*'''Email occurs multiple times''' - if this notification is displayed, you can click the '''remove''' link to remove the duplicates from the email recipients list.
 +
#Click '''Edit with ChamberMaster''' or '''Edit with Outlook''' (if you wish to send this email using your own email program)
 +
#Compose the email message.
 +
#Click '''Send Email Now''' or '''Send Email Later''' (Available only for those with ChamberMaster Plus).
 +
 
 +
===Schedule an Email===
 +
''Available only for those with ChamberMaster Plus or greater''
 +
 
 +
#Locate one of the screens mentioned in '''Communication Basics'''  and click the email selection.
 +
#If applicable, select '''Email with ChamberMaster'''.
 +
#If sending from the '''Communication''' module using '''New Email to Multiple Members''' or '''Form Letters''', you will need to select the desired recipients first.
 +
#Create the email and click '''Send Email Later'''.
 +
#Select the desired date and time for the email to be sent.
 +
#:[[Image:Sched Email Delivery Options.JPG|center]]
 +
#Click '''Schedule'''.
 +
#Click '''OK'''.
 +
 
 +
ChamberMaster will send the email at the scheduled time and record it on the '''Communication'''  tab of the member’s record.
 +
 
 +
To view the scheduled email to edit or delete, click '''Communication''' in the left hand menu, and click '''Manage Scheduled Email Messages'''.
 +
 
 +
====Edit the content or change time of scheduled email====
 +
 
 +
#Click '''Communication''' in the left hand menu.
 +
#Click '''Manage Scheduled Email Messages'''.
 +
#:[[Image:Sched Email Report.JPG|center]]
 +
#Click '''Edit''' to edit the content or change the delivery time.
 +
 
 +
====Delete a scheduled email====
 +
#Click '''Communication''' in the left hand menu.
 +
#Click '''Manage Scheduled Email Messages'''.
 +
#:[[Image:Sched Email Report.JPG|center]]
 +
#Click '''Delete''' to remove the email from the delivery schedule.
 +
 
 +
If the email scheduler is not successful in sending the email to the email server, you will see a message next to the failed message “Scheduled delivery failed, please reschedule.”  If you have taken care of sending the email through another means, click Delete.  If you wish to schedule or send the email now, click Edit.  Make desired changes and either Send Email Now or Send Email Later.  If the error message continues to appear after attempting to re-send, contact support@growthzone.com
 +
 
 +
====View Past Scheduled Emails====
 +
 
 +
You may view emails that have been scheduled to ensure that they actually were scheduled.  If you’d like to reschedule the email, you may do that here as well.
 +
 
 +
#Click '''Communication''' in the left hand menu.
 +
#Click '''Manage Scheduled Email Messages'''.
 +
#Click the '''Past Scheduled Emails''' tab.
 +
 
 +
===Send Communication by Delivery Preference===
 +
 
 +
A single communication piece may be sent out to members by their preference of delivery: mail, fax, or email.  When using the '''Preferred communication''' type Communication -> Form Letters the appropriate output will be developed for each recipient based on the member’s database fields.
 +
If addressees are selected as individual reps (by choosing the selections in the '''Add Representatives''' section) the preference as specified on their '''Reps''' tab in the '''Contact Preference''' field will be used. If addressees are selected as member companies (by choosing the selections in the '''Add Members'''  section) the preference will be determined automatically according to the information specified on their '''General''' tab.  If an email address exists, this will be the automatic first preference.  If no email address exists, a complete mailing address would qualify as the next preference.  Fax would be the last automatic preference. See FAQ '''How is the Contact Preference Used''' on the Reps tab?
 +
 
 +
#Click '''Communication'''  in the left-hand menu.
 +
#Click '''Form Letters'''.
 +
#:[[File:Choose Contacts.JPG|center]]
 +
#Select desired recipients. '''NOTE:''' Addresses selected under the '''Add Members''' heading will use the contact information found on the '''General''' tab of the member’s record. *Addressees selected under the '''Add Representatives''' heading will use the contact information found on the '''Reps''' tab of the selected individual rep.
 +
#Select '''Preferred Communication Type''' as the way to '''Distribute By:'''
 +
#If applicable, click remove next to those identified under '''Preferred Communication Type''' as having no contact info, duplicate, or invalid info.
 +
#Click '''Continue''' and compose the content of the letter.
 +
#*'''Step 1 - Create Mailings''' - this allows you to create print letters. 
 +
#**Click '''Print Letters''', choose your '''Print Options selections and click '''Continue''' to print your letters.
 +
#**Close the letter-printing windows and return to the letter composition window.
 +
#(Optional) Click '''Print Labels''' and complete the '''Mailing Label Options''' selections and click '''Continue'''.
 +
#Close the label-printing windows and return to the letter composition window.
 +
#Click '''Continue>>Faxes'''
 +
#*'''Step 2 - Faxes''' - this allows you to fax the letter to those whose preference is to receive communications via fax.
 +
#:'''NOTE''': Fax communication is not faxed directly from within ChamberMaster.  Instead, ChamberMaster produces the output that may either be printed and inserted into your own fax machine or downloaded and saved to a file that may be imported into popular fax software programs like ''WinFax Pro''. ChamberMaster also supports a number of Internet Fax services.  Contact support@growthzone.com to see if your provider is supported.
 +
#**Make any modifications to the fax output.
 +
#**Click '''Print Fax Content'''. Read more information on fax output options.
 +
#**Close the print fax content windows and return to the letter composition window.
 +
#Click '''Continue>>Emails'''.
 +
#*'''Step 3 - Emails''' - this allows you to email the letter to those whose preference is to receive communications via email.
 +
#**Make any modifications to the email output. Make sure to type a subject line. Add attachments and links as desired.
 +
#**Click '''Send Email'''.
 +
 
 +
===Send Communication Based on Custom Report Criteria===
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E04EB0HA">Communication may be sent to selected reps based on custom criteria that you specify as you create a custom report.</span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E03EB0HA">For instance, your custom criteria might display those in a certain zip code area, or those that employ over 100 full-time employees.  After displaying the results of your custom criteria selections, select </span><span style="font-weight: bold;">Create a Group</span>, type a <span style="font-weight: bold;">Group Name</span>, and select <span style="font-weight: bold;">Submit</span>.  The next screen will give the option <span style="font-weight: bold;">to Contact Members</span>.</div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E02EB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Send_Communication_Based_on_Custom_Report_Criter-Communication.1.013.1.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E01EB0HA">Figure 1-9a Create a group from Custom Report criteria</span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0ZEB0HA">See “</span><span style="font-family: Calibri; font-size: 11pt;">Create a Group from Custom Criteria</span>” in the Reports and Downloads section for complete instructions on specifying your custom criteria and creating the group.</div>
 +
 
 +
[[Category:Communication]]
 +
 
 +
==Creating a Letter==
 +
#Click '''Communication''' in the left-hand menu.
 +
#Click '''Form Letters'''.
 +
#Select the desired recipients.
 +
#Select '''Mail Only''' in the '''Distribute By:''' section.
 +
#If applicable, click '''remove''' if mail address(es) have been identified as having no contact information, duplicate addresses, or invalid addresses.
 +
#Click '''Continue'''.
 +
#Click '''Print Letters''', complete the '''Print Options'''. Make sure to check the box to '''Save letter to communication log and type the desired communication log title.
 +
#:[[File:Print Options1.JPG|600px|center]]
 +
#Click '''Continue'''. 
 +
#You may '''Print Preview''' to view the formatted output and remove unwanted headers and footers</span> if applicable.
 +
#Close the letter-printing windows and return to the letter composition window.
 +
#Click '''Print Labels'''
 +
#Complete the Mailing Label Options selections.
 +
#Click '''Continue'''. Preview the labels on-screen is desired.
 +
#Click '''Print'''.  In the Print window that appears, ensure that '''Page Scaling''' is set to '''None'''. 
 +
#Close the label-printing windows and return to the letter composition window.
 +
#Click '''Close'''.
 +
 
 +
 
 +
===Create Mass Mailing Labels===
 +
  <div style="margin-left: 18pt;margin-bottom: 12pt;">
 +
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0CIB0HA">Click </span><span style="font-weight: bold;">Communication</span> in the left-hand menu.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0DEB0HA">Single labels for a particular member are available in the </span><span style="font-weight: bold;">Members</span> module on the <span style="font-weight: bold;">General</span> tab, the <span style="font-weight: bold;">Reps</span> tab, and the <span style="font-weight: bold;">Communication</span> tab.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;">
+
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0BIB0HA">Click </span><span style="font-weight: bold;">New Email to Multiple Members</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0CEB0HA">Selections for printing mailing labels for multiple members are found in the </span><span style="font-weight: bold;">Communication</span> module (<span style="font-weight: bold;">Form Letters</span>) and the <span style="font-weight: bold;">Reports</span> module (<span style="font-weight: bold;">Mailing Labels</span>).  The <span style="font-weight: bold;">Reports</span> module selection gives additional options specific to mailing labels that are not available when printing labels in the <span style="font-weight: bold;">Communication</span> module, such as a selection to download the labels and view a postal code summary.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0BEB0HA">Print labels from the Reports module</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0AIB0HA">Select desired recipients</span></span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0AEB0HA">Click </span><span style="font-weight: bold;">Reports</span> in the left-hand menu.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 219: Line 319:
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E06HB0HA">Click </span><span style="font-weight: bold;">remove</span> next to those identified as having no contact info, duplicate emails, or invalid emails.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E06DB0HA">Click </span><span style="font-weight: bold;">Mailing Labels</span> in the <span style="font-weight: bold;">Common Reports</span> area.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E05HB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Send_a_Mass_Email-Communication.1.006.1.jpg]]</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E04HB0HA">Click </span><span style="font-weight: bold;">Edit with ChamberMaster</span>.*</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E05DB0HA">Add those that should have a label printed using one or more methods in the Settings area.  See Figure 1-12.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 236: Line 335:
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E03HB0HA">Compose the email message</span></span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E04DB0HA">Select other desired mailing label settings.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E03DB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Create_Mass_Mailing_Labels-Communication.1.015.1.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E02DB0HA">Figure 1-12</span></span> Mailing label options in Reports module</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E02HB0HA">Click </span><span style="font-weight: bold;">Send Email Now </span>or <span style="font-family: Calibri; font-size: 11pt; font-weight: bold;">Send Email Later</span>.**</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E01DB0HA">Click </span><span style="font-weight: bold;">View/Print Mailing Labels</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E01HB0HA">*If desiring to send this email using your own email program, click </span><span style="font-weight: bold;">Edit with Outlook</span>.  <span style="font-family: Calibri; font-size: 11pt;">Check out the reasons</span> for sending from ChamberMaster vs. your own program.</div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0ZHB0HA">**Available only for those with ChamberMaster Plus</span></div>
 
 
[[Category:Communication]]
 
 
===Schedule an Email===
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt;"><span id="wwpID0E0XHB0HA">Available only for those with Plus or greater</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0WHB0HA">Locate one of the screens mentioned in “</span><span style="font-family: Calibri; font-size: 11pt;">Communication Basics</span>” and click the email selection.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ZDB0HA">The selected labels will display.  </span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 267: Line 361:
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0VHB0HA">If applicable, select </span><span style="font-weight: bold;">Email with ChamberMaster</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0YDB0HA">Insert the labels into your printer and click </span><span style="font-weight: bold;">Print</span> from the <span style="font-weight: bold;">File</span> menu or other desired method within your browser window. </div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0UHB0HA">If sending from the </span><span style="font-weight: bold;">Communication</span> module using <span style="font-weight: bold;">New Email to Multiple Members</span> or <span style="font-weight: bold;">Form Letters</span>, you will need to <span style="font-family: Calibri; font-size: 11pt;">select the desired recipients first</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0XDB0HA">In the </span><span style="font-weight: bold;">Print</span> window that appears, ensure that <span style="font-weight: bold;">Page Scaling </span>is set to <span style="font-weight: bold;">None</span>.  For specific selections based on your version of Adobe Reader, see “Proper settings for label output”.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">9. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0THB0HA">Create the email and click </span><span style="font-weight: bold;">Send Email Later</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0WDB0HA">After selecting the desired local printer, click </span><span style="font-weight: bold;">Print</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">10. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0SHB0HA">Select the desired date and time for the email to be sent.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0VDB0HA">Click </span><span style="font-weight: bold;">Close</span> [[Image:Emails_Letters_and_Mailing_Lists-Create_Mass_Mailing_Labels-Communication.1.015.2.jpg]] to close the displayed labels.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0RHB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Schedule_an_Email-Communication.1.007.1.jpg]]</span></div>
+
   <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0UDB0HA"> </span></div>
 +
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0TDB0HA">Print labels from the Communication module</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0QHB0HA">Click </span><span style="font-weight: bold;">Schedule</span>. </div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0SDB0HA">Click </span><span style="font-weight: bold;">Communication</span> in the left-hand menu.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0PHB0HA">Click OK.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0RDB0HA">Click </span><span style="font-weight: bold;">Form Letters</span> in the <span style="font-weight: bold;">Correspondence</span> area.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0OHB0HA">ChamberMaster will send the email at the scheduled time and record it on the </span><span style="font-weight: bold;">Communication</span> tab of the member’s record. </div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0QDB0HA">Select the desired addressees from the selections in the designated blue area.  See Figure 1-13 below.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0PDB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Create_Mass_Mailing_Labels-Communication.1.015.3.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0ODB0HA">Figure 1-13</span></span> Choose contacts</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">9. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0NHB0HA">To view the scheduled email to edit or delete, click </span><span style="font-weight: bold;">Communication</span> and click <span style="font-weight: bold;">Manage Scheduled Email Messages</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0NDB0HA">Select </span><span style="font-weight: bold;">Mail Only</span> in the <span style="font-weight: bold;">Distribute By</span> area.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0MHB0HA"> </span></div>
 
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0LHB0HA">Edit the content or change time of scheduled email</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0KHB0HA">Click </span><span style="font-weight: bold;">Communication</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0MDB0HA">Click </span><span style="font-weight: bold;">Continue</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0JHB0HA">Click </span><span style="font-weight: bold;">Manage Scheduled Email Messages</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0LDB0HA">Click </span><span style="font-weight: bold;">Print Mailing Labels</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-left: 36pt; text-indent: -18pt;"><span id="wwpID0E0IHB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Schedule_an_Email-Communication.1.007.2.jpg]]</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0HHB0HA">Click Edit to edit the content or change the delivery time.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0KDB0HA">Select the desired mailing label options.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0GHB0HA"> </span></div>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0JDB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Create_Mass_Mailing_Labels-Communication.1.015.4.jpg]]</span></div>
   <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0FHB0HA">Delete a scheduled email</span></div>
+
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0IDB0HA">Figure 10-3</span></span> Mailing label options in Communication module</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0EHB0HA">Click </span><span style="font-weight: bold;">Communication</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0HDB0HA">Click </span><span style="font-weight: bold;">Continue</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">9. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0DHB0HA">Click </span><span style="font-weight: bold;">Manage Scheduled Email Messages</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0GDB0HA">The selected labels will display.  </span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-left: 36pt; text-indent: -18pt;"><span id="wwpID0E0CHB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Schedule_an_Email-Communication.1.007.3.jpg]]</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">10. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0BHB0HA">Click </span><span style="font-weight: bold;">Delete</span> to remove the email from the delivery schedule.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0FDB0HA">Insert the labels into your printer and click </span><span style="font-weight: bold;">Print</span> from the <span style="font-weight: bold;">File</span> menu or other desired method within your browser window. </div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-left: 36pt; text-indent: -18pt;"><span id="wwpID0E0AHB0HA"> </span></div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt;"><span id="wwpID0E06GB0HA">If the email scheduler is not successful in sending the email to the email server, you will see a message next to the failed message “Scheduled delivery failed, please reschedule.”  If you have taken care of sending the email through another means, click Delete.  If you wish to schedule or send the email now, click Edit.  Make desired changes and either Send Email Now or Send Email Later.  If the error message continues to appear after attempting to re-send, contact support@micronetonline.com</span></div>
 
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E05GB0HA">View Past Scheduled Emails</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E04GB0HA">You may view emails that have been scheduled to ensure that they actually were scheduled.  If you’d like to reschedule the email, you may do that here.</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">11. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E03GB0HA">Click </span><span style="font-weight: bold;">Communication</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0EDB0HA">In the </span><span style="font-weight: bold;">Print</span> window that appears, ensure that <span style="font-weight: bold;">Page Scaling </span>is set to <span style="font-weight: bold;">None</span>.  For specific selections based on your version of Adobe Reader, see “<span style="font-family: Calibri; font-size: 11pt;">Settings for label output</span>”.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">12. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E02GB0HA">Click </span><span style="font-weight: bold;">Manage Scheduled Email Messages</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0DDB0HA">After selecting the desired local printer, click </span><span style="font-weight: bold;">Print</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">13. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E01GB0HA">Click the </span><span style="font-weight: bold;">Past Scheduled Emails</span> tab.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0CDB0HA">Click </span><span style="font-weight: bold;">Close</span> [[Image:Emails_Letters_and_Mailing_Lists-Create_Mass_Mailing_Labels-Communication.1.015.5.jpg]] on each window that displays the labels, mailing label options, and the member correspondence window.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0ZGB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Schedule_an_Email-Communication.1.007.4.jpg]]</span></div>
 
  
 
[[Category:Communication]]
 
[[Category:Communication]]
  
===Send Communication by Delivery Preference===
+
====Settings for label output====
<div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0XGB0HA">A single communication piece may be sent out to members by their preference of delivery: mail, fax, or email. When using the </span><span style="font-weight: bold;">Preferred communication type</span> selection under <span style="font-weight: bold;">Communication-&gt;Form Letters</span> the appropriate output will be developed for each recipient based on the member’s database fields.</div>
+
Labels printed through your software will first display on your screen in Adobe Reader, allowing you to preview the resulting labels before sending to the printer. However, one selection in the print dialog box must be changed from the default to allow proper control of label placement. This selection looks different based on the version of Adobe Reader that is installed on your own computer.
   <div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0WGB0HA">If addressees are selected as individual reps (by choosing the selections in the </span><span style="font-weight: bold;">Add Representatives</span> section) the preference as specified on their <span style="font-weight: bold;">Reps</span> tab in the <span style="font-weight: bold;">Contact Preference</span> field will be used.  </div>
+
 
   <div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0VGB0HA">If addressees are selected as member companies (by choosing the selections in the </span><span style="font-weight: bold;">Add Members</span> section) the preference will be determined automatically according to the information specified on their <span style="font-weight: bold;">General</span> tab. If an email address exists, this will be the automatic first preference. If no email address exists, a complete mailing address would qualify as the next preference.  Fax would be the last automatic preference. See FAQ “<span style="font-family: arial; font-size: 11pt;">How is the Contact Preference Used on the Reps tab</span>?”</div>
+
'''Page Scaling''' should always be set to '''None''' or '''100%''' or '''Actual''' (wording varies depending on Adobe version). When Page Scaling is set to anything other than '''None''' (or the above identified choices), your labels may print off the labels or “slide” down the page as they print. You may say the labels shift or have improper alignment.
  <div style="margin-left: 18pt;">
+
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
::'''Tip:''' Sometimes your browser will open the PDF in a “mini reader” instead of using the Adobe program which doesn’t allow you to change these settings. You’ll need to disable these mini-readers in order to allow the software to control the label output properly. Watch a [https://micronet.viewscreencasts.com/6c05dec841494fba8082c0e1b58dfc50 video] to understand how this works.
      <tr valign="baseline">
+
 
        <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">1. </div></td>
+
::'''Chrome Users:''' type in chrome://plugins and press Enter. Then disable the Chrome PDF Viewer and the Adobe Reader. See [http://screencast.com/t/sRLH7gs8 this page]
        <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0UGB0HA">Click </span><span style="font-weight: bold;">Communication</span> in the left-hand menu.</div></td>
+
 
      </tr>
+
::'''Firefox Users:''' Select '''Options''' from the '''Tools''' menu. Click '''Applications''' tab and search for Adobe and also for PDF. Change each selection to '''Use Adobe Reader'''.
    </table>
+
 
  </div>
+
::'''Internet Explorer Users:''' Select '''Manage Add-ons''' from the '''Settings''' menu. With '''Toolbars and Extensions''' selected change the '''Show drop-down''' to '''All-Add-ons'''. Then set the Adobe PDF Reader to '''Disabled'''.  
  <div style="margin-left: 18pt;">
+
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
Your Adobe Reader version will determine what this setting will look like.
      <tr valign="baseline">
+
 
        <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">2. </div></td>
+
'''Adobe Reader v. 8.0'''
        <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0TGB0HA">Click </span><span style="font-weight: bold;">Form Letters</span>.</div></td>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0TCB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Adobe_Reader_v._8.0-Communication.1.017.1.jpg]]</span></div>
      </tr>
+
 
    </table>
+
'''Adobe Reader v. 7.0'''
  </div>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0RCB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Adobe_Reader_v._7.0-Communication.1.018.1.jpg]]</span></div>
 +
 
 +
'''Adobe Reader v. 6.0'''
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0PCB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Adobe_Reader_v._6.0-Communication.1.019.1.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0OCB0HA"> </span></div>
 +
 
 +
===Create/Send Fax Output===
 +
<div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0MCB0HA">Send fax output using your fax machine or to download fax output</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">3. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0SGB0HA">Select desired recipients</span></span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0LCB0HA">Click </span><span style="font-weight: bold;">Communication</span> in the left-hand menu.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">4. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0RGB0HA">Select </span><span style="font-weight: bold;">Preferred Communication Type</span> as the way to <span style="font-weight: bold;">Distribute By:</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0KCB0HA">Click </span><span style="font-weight: bold;">Form Letters</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">5. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0QGB0HA">If applicable, click </span><span style="font-weight: bold;">remove</span> next to those identified under <span style="font-weight: bold;">Preferred Communication Type</span> as having no contact info, duplicate, or invalid info.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0JCB0HA">Select desired recipients</span></span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0PGB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Send_Communication_by_Delivery_Preference-Communication.1.008.1.jpg]]</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">6. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0OGB0HA">Click </span><span style="font-weight: bold;">Continue</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ICB0HA">Select </span><span style="font-weight: bold;">Fax Only</span> as the way to <span style="font-weight: bold;">Distribute By:</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">7. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0NGB0HA">Compose the letter</span></span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0HCB0HA">If applicable, click </span><span style="font-weight: bold;">remove</span> next to those identified under <span style="font-weight: bold;">Fax Only</span> as having no contact info, duplicate fax #, or invalid fax #.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">8. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0MGB0HA">Click </span><span style="font-weight: bold;">Print Letters, </span>complete the <span style="font-weight: bold;">Print Options</span> selections and click <span style="font-weight: bold;">Continue</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0GCB0HA">Click </span><span style="font-weight: bold;">Edit with ChamberMaster</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0LGB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Send_Communication_by_Delivery_Preference-Communication.1.008.2.jpg]]</span></div>
 
  <div style="font-family: arial; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0KGB0HA">Figure 1-4 Print Options selections</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">9. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0JGB0HA">Preview the letters on-screen.  Select </span><span style="font-weight: bold;">Print Preview</span> if desired to view the formatted output and <span style="font-family: arial; font-size: 11pt;">remove unwanted headers and footers</span> if applicable.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0FCB0HA">Create the </span><span style="font-family: Calibri; font-size: 11pt;">fax output</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">10. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0IGB0HA">Close the letter-printing windows and return to the letter composition window.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ECB0HA">Click </span><span style="font-weight: bold;">Print Fax Content</span> and/or <span style="font-weight: bold;">Download Fax List</span>. Read more information on <span style="font-family: Calibri; font-size: 11pt;">fax output options</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0DCB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Create_2fSend_Fax_Output-Communication.1.020.1.jpg]]</span></div>
 +
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0CCB0HA">Send fax output to an Internet Fax service</span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0BCB0HA">This requires a separate subscription with one of many well-known internet fax service.  See “</span><span style="font-family: Calibri; font-size: 11pt;">Internet Fax Service</span>” in the “Administrator Tasks” section of online help for more information.</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">11. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0HGB0HA">Click </span><span style="font-weight: bold;">Print Labels, </span>complete the <span style="font-weight: bold;">Mailing Label Options</span> selections and click <span style="font-weight: bold;">Continue</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ACB0HA">Click </span><span style="font-weight: bold;">Communication</span> in the left-hand menu.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0GGB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Send_Communication_by_Delivery_Preference-Communication.1.008.3.jpg]]</span></div>
 
  <div style="font-family: arial; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0FGB0HA">Figure 1-5 Mailing Label Options</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">12. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0EGB0HA">Preview the labels on-screen and then select to print.  Ensure that your print selections are set with </span><span style="font-family: arial; font-size: 11pt; font-weight: bold;">Page Scaling</span><span style="font-family: arial; font-size: 11pt;"> set to </span><span style="font-family: arial; font-size: 11pt; font-weight: bold;">None</span>. </div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E06BB0HA">Click </span><span style="font-weight: bold;">Form Letters</span>.</div></td>
 +
      </tr>
 +
    </table>
 +
  </div>
 +
  <div style="margin-left: 18pt;">
 +
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 +
      <tr valign="baseline">
 +
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 +
        <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E05BB0HA">Select desired recipients</span></span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">13. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0DGB0HA">Close the label-printing windows and return to the letter composition window.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E04BB0HA">Select </span><span style="font-weight: bold;">Fax Only</span> as the way to <span style="font-weight: bold;">Distribute By:</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span style="font-weight: bold;"><span id="wwpID0E03BB0HA">Preferred Communication Type</span></span> may be selected instead to select to send faxes only to those that have Fax selected as their preference.</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">14. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0CGB0HA">Click </span><span style="font-weight: bold;">Continue&gt;&gt;Faxes</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E02BB0HA">If applicable, click </span><span style="font-weight: bold;">remove</span> next to those identified under <span style="font-weight: bold;">Fax Only</span> as having no contact info, duplicate fax #, or invalid fax #.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0BGB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Send_Communication_by_Delivery_Preference-Communication.1.008.4.jpg]]</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">15. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E0AGB0HA">Make any modifications to the </span><span style="font-family: arial; font-size: 11pt;">fax output</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E01BB0HA">Click </span><span style="font-weight: bold;">Edit with ChamberMaster</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">16. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E06FB0HA">Click </span><span style="font-weight: bold;">Print Fax Content</span> and/or <span style="font-weight: bold;">Download Fax List</span>.  Read more information on <span style="font-family: arial; font-size: 11pt;">fax output options</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ZBB0HA">click </span><span style="font-weight: bold;">Add/Remove Attachment</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E05FB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Send_Communication_by_Delivery_Preference-Communication.1.008.5.jpg]]</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">17. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E04FB0HA">Click </span><span style="font-weight: bold;">Continue&gt;&gt;Emails</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0YBB0HA">Select </span><span style="font-weight: bold;">Append your file to the email directly</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E03FB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Send_Communication_by_Delivery_Preference-Communication.1.008.6.jpg]]</span></div>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0XBB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Create_2fSend_Fax_Output-Communication.1.020.2.jpg]] Figure 10-3a</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">18. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">9. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E02FB0HA">Make any modifications to the </span><span style="font-family: arial; font-size: 11pt;">email output</span>. Make sure to type a subject line.  <span style="font-family: arial; font-size: 11pt;">Add attachments</span> and links as desired.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0WBB0HA">Click </span><span style="font-weight: bold;">Continue</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
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       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: arial; font-size: 11pt;">19. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">10. </div></td>
         <td><div style="font-family: arial; font-size: 11pt;"><span id="wwpID0E01FB0HA">Click </span><span style="font-weight: bold;">Send Email</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0VBB0HA">Click </span><span style="font-weight: bold;">Browse…</span> to locate the desired fax attachment file. </div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="font-family: arial; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0ZFB0HA"> </span></div>
+
   <div style="margin-left: 18pt;">
 
+
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
[[Category:Communication]]
 
 
 
====Selecting Recipients====
 
<div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0XFB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Selecting_Recipients-Communication.1.009.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0WFB0HA">Figure 1-6 </span></span>– Screen one when using <span style="font-weight: bold;">Communicaton-&gt;Form Letters</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0VFB0HA">This screen displays when selecting multiple recipients.  The specific example in Figure 1-3 is when using </span><span style="font-weight: bold;">Communication-&gt;Form Letters</span>.  The description below also describes the selection screen when using <span style="font-weight: bold;">Communication-&gt;New Email to Multiple Members</span> except that no delivery method may be selected; email is assumed.</div>
 
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 18pt;"><span id="wwpID0E0UFB0HA">General explanation:</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0TFB0HA">Addressees selected under the </span><span style="font-weight: bold;">Add Members</span> heading will use the contact information found on the <span style="font-weight: bold;">General</span> tab of the member’s record.</div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0SFB0HA">Addressees selected under the </span><span style="font-weight: bold;">Add Representatives</span> heading will use the contact information found on the <span style="font-weight: bold;">Reps</span> tab of the selected individual rep.</div>
 
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 18pt;"><span id="wwpID0E0RFB0HA">When using Communication-&gt;Form Letters selection:</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0QFB0HA">ChamberMaster allows you to create a single communication piece but choose to send it in multiple ways - - by email, fax, or mail.  Selection of delivery method also includes a </span><span style="font-weight: bold;">Preferred communication type</span> selection which generates the appropriate delivery method for each recipient based on the member’s database fields.</div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0PFB0HA">When </span><span style="font-weight: bold;">Preferred Communication Type</span> is selected, addressees selected as individual reps will use the preference as specified on their <span style="font-weight: bold;">Reps</span> tab.  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0OFB0HA">Preferred method for addressees selected by member name will be determined automatically according to the information specified on their </span><span style="font-weight: bold;">General</span> tab.  If an email address exists, this will be the automatic first preference.  If no email address exists, a complete mailing address would qualify as the next preference.  Fax would be the last automatic preference.</div>
 
 
 
[[Category:Communication]]
 
 
 
====Composing a Letter====
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0MFB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Composing_a_Letter-Communication.1.010.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0LFB0HA">Figure 1-7</span></span> –Composing a letter</div>
 
 
 
====Composing an Email Message====
 
<div xmlns="http://www.w3.org/1999/xhtml">
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0JFB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Composing_an_Email_Message-Communication.1.011.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0IFB0HA">Figure 1-8</span></span> – Composing an Email message</div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0HFB0HA">Due to email size limitations imposed by many ISPs in battling spam, the email editor displays an email content size indicator that updates as you type.  It also displays the maximum email size left available.  Since email addresses also use some available byte size, ChamberMaster determines this maximum remaining email size after addressees have been selected.  If a large attachment is also desired, select to upload the attachment to the ChamberMaster server instead of the traditional method of attachment.  See “</span><span style="font-family: Calibri; font-size: 11pt;">Adding an Attachment</span>”.</div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0GFB0HA">Note that ChamberMaster limits both the individual attachment size and the total communication size for email messages sent via the communication module.  The total communication size is calculated as:</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0FFB0HA">number of recipients  x  (message size + attachment size) = total communication size</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0EFB0HA">The primary factor in staying under the size limits is the number of recipients to whom you are sending the message.  This means that "in a pinch", dividing the recipient list into two or more groups should sufficiently reduce the size of the total communication package such that it will be sent.</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0DFB0HA">The recommended method of sending documents to your members is by linking to them within the body of the email rather than by appending them to your email message.  ChamberMaster provides unlimited storage space for any documents which you would like to upload and link to in your email messages.  See “</span><span style="font-family: Calibri; font-size: 11pt;">Adding an Attachment</span>.”</div>
 
</div>
 
 
 
[[Category:Communication]]
 
 
 
====Composing Fax Output====
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0BFB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Composing_Fax_Output-Communication.1.012.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0AFB0HA">Figure 1-9</span></span> – Composing Fax output</div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E06EB0HA">Fax communication is not faxed directly from within ChamberMaster.  Instead, ChamberMaster produces the output that may either be printed and inserted into your own fax machine or downloaded and saved to a file that may be imported into popular fax software programs like </span><span style="font-style: italic;">WinFax Pro</span>.  ChamberMaster also supports a number of Internet Fax services.  Contact <span style="color: #003366; font-size: 12pt; text-decoration: underline;">[[mailto:support@chambermaster.com|support@chambermaster.com]]</span> to see if your provider is supported.</div>
 
 
 
===Send Communication Based on Custom Report Criteria===
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E04EB0HA">Communication may be sent to selected reps based on custom criteria that you specify as you create a custom report.</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E03EB0HA">For instance, your custom criteria might display those in a certain zip code area, or those that employ over 100 full-time employees.  After displaying the results of your custom criteria selections, select </span><span style="font-weight: bold;">Create a Group</span>, type a <span style="font-weight: bold;">Group Name</span>, and select <span style="font-weight: bold;">Submit</span>.  The next screen will give the option <span style="font-weight: bold;">to Contact Members</span>.</div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E02EB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Send_Communication_Based_on_Custom_Report_Criter-Communication.1.013.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E01EB0HA">Figure 1-9a Create a group from Custom Report criteria</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0ZEB0HA">See “</span><span style="font-family: Calibri; font-size: 11pt;">Create a Group from Custom Criteria</span>” in the Reports and Downloads section for complete instructions on specifying your custom criteria and creating the group.</div>
 
 
 
[[Category:Communication]]
 
 
 
===Creating a Letter===
 
<div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">11. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0XEB0HA">Click </span><span style="font-weight: bold;">Communication</span> in the left-hand menu.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0UBB0HA"> Click </span><span style="font-weight: bold;">Attach</span>. </div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">12. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0WEB0HA">Click </span><span style="font-weight: bold;">Form Letters</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0TBB0HA">Click </span><span style="font-weight: bold;">Return</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; text-align: justify;"><span id="wwpID0E0SBB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Create_2fSend_Fax_Output-Communication.1.020.3.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 18pt; text-align: justify;"><span id="wwpID0E0RBB0HA">Figure 10-3b – Selecting the desired fax attachment</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">13. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0VEB0HA">Select the desired recipients</span></span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0QBB0HA">Click </span><span style="font-weight: bold;">Send Faxes via  . . .</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;">
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0PBB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Create_2fSend_Fax_Output-Communication.1.020.4.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0OBB0HA">Figure 10-3c - Sample of the Send Faxes button when using eFax</span></div>
 +
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E0NBB0HA">Some email fax services may accept the cover page or the main content of the fax in the editor area instead of attaching the content and cover page as an attachment.  Check with your email fax service or contact ChamberMaster for more information.</span></div>
 +
 
 +
===Editor menu selections===
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0LBB0HA">ChamberMaster uses an editor when creating letters, emails, and faxes that includes many enhanced features.  Features include:</span></div>
 +
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0UEB0HA">Select </span><span style="font-weight: bold;">Mail Only </span>as the way to <span style="font-weight: bold;">Distribute By:</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0KBB0HA">HTML preview screen</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;">
+
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0TEB0HA">If applicable, click </span><span style="font-weight: bold;">remove</span> next to those identified under <span style="font-weight: bold;">Mail Only</span> as having no contact info, duplicate addresses, or invalid addresses.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0JBB0HA">Templates </span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;">
+
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0SEB0HA">Click </span><span style="font-weight: bold;">Continue</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0IBB0HA">Search and Replace</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;">
+
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0REB0HA">Compose the letter</span></span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0HBB0HA">Undo and Redo</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;">
+
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0QEB0HA">Click </span><span style="font-weight: bold;">Print Letters, </span>complete the <span style="font-weight: bold;">Print Options</span> selections and click <span style="font-weight: bold;">Continue</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0GBB0HA">Strikethrough text</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E0PEB0HA">Make sure to check the box to </span><span style="font-weight: bold;">Save letter to communication log</span> and type the desired communication log title.  In Figure 1-10 the entry will be saved as “Welcome to the Chamber”.</div>
+
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0OEB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Creating_a_Letter-Communication.1.014.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0NEB0HA">Figure 1-10 Print Options selections</span></div>
 
  <div style="margin-left: 18pt;">
 
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">9. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0MEB0HA">Preview the letters on-screen.  Select </span><span style="font-weight: bold;">Print Preview</span> if desired to view the formatted output and <span style="font-family: Calibri; font-size: 11pt;">remove unwanted headers and footers</span> if applicable.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0FBB0HA">Superscript and subscript</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;">
+
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">10. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0LEB0HA">Close the letter-printing windows and return to the letter composition window.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0EBB0HA">Insertion of tables, divider lines, symbols, special characters, and emoticons</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;">
+
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">11. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0KEB0HA">Click </span><span style="font-weight: bold;">Print Labels, </span>complete the <span style="font-weight: bold;">Mailing Label Options</span> selections and click <span style="font-weight: bold;">Continue</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0DBB0HA">Paste text with or without formatting</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0JEB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Creating_a_Letter-Communication.1.014.2.jpg]]</span></div>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0CBB0HA">The editor comes integrated with a spell checking solution that provides spell checking while you type.  Words not recognized will be underlined in red.  Right click on the word to be presented with suggestions, an option to Ignore, or add the word to your dictionary.</span></div>
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0IEB0HA">Figure 1-11 Mailing Label Options</span></div>
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0BBB0HA">The following table describes the basic functions of the editor</span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0ABB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Editor_menu_selections-Communication.1.021.1.jpg]]</span></div>
 +
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E06AB0HA">Table 1-1</span></span><span style="color: #000000;"> Editor icons</span></div>
 +
 
 +
===Email Disclaimer===
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E04AB0HA">Email Disclaimers appear at the bottom of certain emails generated by our software.</span></div>
 +
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E03AB0HA">To edit the disclaimer</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">12. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0HEB0HA">Preview the labels on-screen and then select to print.  In the </span><span style="font-weight: bold;">Print</span> window that appears, ensure that <span style="font-weight: bold;">Page Scaling </span>is set to <span style="font-weight: bold;">None</span>.  For specific selections based on your version of Adobe Reader, see “<span style="font-family: Calibri; font-size: 11pt;">Proper settings for label output</span>” below.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E02AB0HA">Click </span><span style="font-weight: bold;">Setup</span> in the left-hand menu.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 733: Line 794:
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">13. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0GEB0HA">Close the label-printing windows and return to the letter composition window.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E01AB0HA">Click </span><span style="font-weight: bold;">General Options and Settings.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 741: Line 802:
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">14. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0FEB0HA">Click </span><span style="font-weight: bold;">Close</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ZAB0HA">Open the </span><span style="font-weight: bold;">Email Server Settings </span>area.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
+
  </div>
[[Category:Communication]]
+
   <div style="margin-left: 18pt;">
 
 
===Create Mass Mailing Labels===
 
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
 
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0DEB0HA">Single labels for a particular member are available in the </span><span style="font-weight: bold;">Members</span> module on the <span style="font-weight: bold;">General</span> tab, the <span style="font-weight: bold;">Reps</span> tab, and the <span style="font-weight: bold;">Communication</span> tab.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0YAB0HA">Edit the desired disclaimer</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
+
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0CEB0HA">Selections for printing mailing labels for multiple members are found in the </span><span style="font-weight: bold;">Communication</span> module (<span style="font-weight: bold;">Form Letters</span>) and the <span style="font-weight: bold;">Reports</span> module (<span style="font-weight: bold;">Mailing Labels</span>).  The <span style="font-weight: bold;">Reports</span> module selection gives additional options specific to mailing labels that are not available when printing labels in the <span style="font-weight: bold;">Communication</span> module, such as a selection to download the labels and view a postal code summary.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0XAB0HA">Click </span><span style="font-weight: bold;">Save</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0BEB0HA">Print labels from the Reports module</span></div>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-left: 36pt; text-indent: -18pt;"><span id="wwpID0E0WAB0HA"> </span></div>
   <div style="margin-left: 18pt;">
+
   <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0AEB0HA">Click </span><span style="font-weight: bold;">Reports</span> in the left-hand menu.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0VAB0HA">Internal Email Disclaimer: appear on emails sent from inside the database, typically emails sent from you to your members.  Disclaimers do not appear on the bottom of emails sent using the “Send with Outlook” selection</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;">
+
   <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E06DB0HA">Click </span><span style="font-weight: bold;">Mailing Labels</span> in the <span style="font-weight: bold;">Common Reports</span> area.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0UAB0HA">Public Email Disclaimer: appear on emails that are generated by visitors that access your public website and click links that send emails to you or your members.  For instance the “Request Info” link found on the members’ public information page.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0TAB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Email_Disclaimer-Communication.1.022.1.jpg]]</span></div>
 +
 +
==='''<span style="color:#800080">Adding an Attachment to an Email'''</span>===
 +
----
 +
There are three options available for adding attachment to emails.
 +
 +
#'''Upload your attachment file to the ChamberMaster server and include a link to that file in your email''': '''This is best practice'''. Increasingly when users send email attachments, ISP spam filters are identifying these innocent but potentially large attachments as spam. Consequently these emails and attachments never make it to their intended recipient. With ChamberMaster/MemberZone, you have the ability to upload your attachment to the server. Once the file has been uploaded to the ChamberMaster server and selected, a link is generated and automatically placed inside your email allowing the recipient to click to receive their attachment.
 +
#'''Include a link within the email to a file hosted on your chamber website''': This option allows the sender to create a hyperlink to documents or URLs located on other servers. A custom email link may also be generated using this selection. This selection is the same as the Insert/Edit Link icon available in the rich text editor, on the editor tool bar.
 +
#'''Append your file to the email directly'''. The is the traditional way of sending attachments. This selection will send the document with the email, and is not recommended.
 +
 +
Explained below are the steps for option 1, which is the recommended selection to reduce problems when sending through your ISP.
 +
 +
===='''<span style="color:#800080">Upload your attachment file to the ChamberMaster server and include a link to that file in your email'''</span>====
 +
----
 +
 +
#On the desired email, click the '''Add/Remove Attachment''' button.
 +
#:[[File:Email Attachment.JPG|800px|center]]
 +
#On the '''Add Email Attachments''' screen, '''Upload your attachment file to the ChamberMaster server and include a link to that file in your email.''' is enabled by default.
 +
#:[[File:Add Email Attachment.JPG|900px|center]]
 +
#Click '''Continue'''. The '''Add an attachment''' dialog box will display.
 +
#:[[File:Add an attachment.JPG|400px|center]]
 +
#Enter the '''Text for Attachment Link:'''. This will be the text that appears in your email.
 +
#Click the '''Browse''' button. Documents previously uploaded to the server will be displayed.
 +
#*Click the desired file and click '''Select'''.
 +
#::'''OR'''
 +
#*Click the '''Choose File''' button, to browse to the desired file on your local system. Browse to the file, select your file and click Open. Then click the '''Upload''' button. Once uploaded, click the file and click '''Select'''. The URL of the document will be populated in the '''Attachment File URL:''' text box.
 +
#Click '''OK'''.
 +
Your link text will now be populated in your email.
 +
 +
===='''<span style="color:#800080">Helping your Members with Email Links'''</span>====
 +
----
 +
 +
When receiving an email that contains embedded hyperlinks (links), the recipient may have trouble accessing the links due to settings prohibiting these links within their own email program.  Many email programs disable access to these links by default in an attempt to alleviate phishing threats from un-trusted sources. To successfully open an embedded email link, the recipient may need to turn on the access to email links, either temporarily for a single email or globally for all emails.
 +
The instructions below are when using Microsoft Outlook 2003 or 2007 but other email programs may contain similar selections.  Contact your email software provider for specifics related to your particular email program.
 +
 +
'''Possible error displayed when trying to open a link in Microsoft Outlook 2003'''
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0R60HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.026.1.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0Q60HA">Figure 2-7 </span></span> Error in Microsoft Outlook 2003</div>
 +
  <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0P60HA">To turn on email links temporarily for this email (using Microsoft Outlook 2003)</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E05DB0HA">Add those that should have a label printed using one or more methods in the Settings area.  See Figure 1-12.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0O60HA">After clicking the disabled link in the email, click </span><span style="font-weight: bold;">Click here to turn on links</span> in the Information bar above.  See Figure 2 below.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0N60HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.026.2.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0M60HA">Figure 2-8 </span></span>Turn on links temporarily</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E04DB0HA">Select other desired mailing label settings.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0L60HA">Click Turn on Links (not recommended).</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E03DB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Create_Mass_Mailing_Labels-Communication.1.015.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E02DB0HA">Figure 1-12</span></span> Mailing label options in Reports module</div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E01DB0HA">Click </span><span style="font-weight: bold;">View/Print Mailing Labels</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0K60HA">Click the link within the email again.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0J60HA">To turn on email links for all emails (Microsoft Outlook 2003)</span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt;"><span style="color: #FF0000;"><span id="wwpID0E0I60HA">Beware:</span></span> Turning on all email links provides easier access to potentially harmful situations when the sender of an email wishes to direct you to a fraudulent site.</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ZDB0HA">The selected labels will display.  </span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0H60HA">Before opening the email that has the links, click </span><span style="font-weight: bold;">Options</span> from the <span style="font-weight: bold;">Tools</span> menu.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0G60HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.026.3.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0F60HA">Figure 2-9 </span></span> Tools, Options</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0YDB0HA">Insert the labels into your printer and click </span><span style="font-weight: bold;">Print</span> from the <span style="font-weight: bold;">File</span> menu or other desired method within your browser window. </div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0E60HA">Click </span><span style="font-weight: bold;">Junk Mail</span> on the <span style="font-weight: bold;">Preferences</span> tab.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0D60HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.026.4.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0C60HA">Figure 2-10 </span></span> Preferences tab</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;">3. </span></div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0XDB0HA">In the </span><span style="font-weight: bold;">Print</span> window that appears, ensure that <span style="font-weight: bold;">Page Scaling </span>is set to <span style="font-weight: bold;">None</span>.  For specific selections based on your version of Adobe Reader, see “Proper settings for label output”.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0B60HA">On the </span><span style="font-weight: bold;">Options</span> tab, click to clear the check box <span style="font-weight: bold;">Don’t turn on links in messages . . .</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0A60HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.026.5.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0650HA">Figure 2-11 </span></span> Take check off</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">9. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0WDB0HA">After selecting the desired local printer, click </span><span style="font-weight: bold;">Print</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0550HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">10. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0VDB0HA">Click </span><span style="font-weight: bold;">Close</span> [[Image:Emails_Letters_and_Mailing_Lists-Create_Mass_Mailing_Labels-Communication.1.015.2.jpg]] to close the displayed labels.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0450HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0UDB0HA"> </span></div>
 
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0TDB0HA">Print labels from the Communication module</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0SDB0HA">Click </span><span style="font-weight: bold;">Communication</span> in the left-hand menu.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0350HA">Open the desired email and try clicking the links again.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
'''Possible error displayed when trying to open a link in Microsoft Outlook 2007'''
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0150HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.027.1.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0Z50HA">Figure 2-12 </span></span> Error in Microsoft Outlook 2007</div>
 +
  <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0Y50HA">To turn on email links temporarily for this email (using Microsoft Outlook 2007)</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0RDB0HA">Click </span><span style="font-weight: bold;">Form Letters</span> in the <span style="font-weight: bold;">Correspondence</span> area.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0X50HA">After clicking the disabled link in the email, click </span><span style="font-weight: bold;">This might be a phishing message . . .  (not recommend)</span> in the Information bar above.  See Figure 7 below.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0W50HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.027.2.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0V50HA">Figure 2-13 </span></span> Turn on links temporarily</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0QDB0HA">Select the desired addressees from the selections in the designated blue area.  See Figure 1-13 below.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0U50HA">Click </span><span style="font-weight: bold;">Enable Links</span> and other functionality (not recommended).</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0PDB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Create_Mass_Mailing_Labels-Communication.1.015.3.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0ODB0HA">Figure 1-13</span></span> Choose contacts</div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0NDB0HA">Select </span><span style="font-weight: bold;">Mail Only</span> in the <span style="font-weight: bold;">Distribute By</span> area.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0T50HA">Click the link within the email again.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0S50HA"><br />To turn on email links for all emails (Microsoft Outlook 2007)</span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt;"><span style="color: #FF0000;"><span id="wwpID0E0R50HA">Beware:</span></span> Turning on all email links provides easier access to potentially harmful situations when the sender of an email wishes to direct you to a fraudulent site.</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0MDB0HA">Click </span><span style="font-weight: bold;">Continue</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0Q50HA">Before opening the email that has the links, click </span><span style="font-weight: bold;">Options</span> from the <span style="font-weight: bold;">Tools</span> menu.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0LDB0HA">Click </span><span style="font-weight: bold;">Print Mailing Labels</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0P50HA">Click </span><span style="font-weight: bold;">Junk Mail</span> on the <span style="font-weight: bold;">Preferences</span> tab.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0O50HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.027.3.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0N50HA">Figure 2-14 </span></span>Preferences tab</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0KDB0HA">Select the desired mailing label options.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0M50HA">On the </span><span style="font-weight: bold;">Options</span> tab, click to clear the check box <span style="font-weight: bold;">Disable links and other functionality in phishing message</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0JDB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Create_Mass_Mailing_Labels-Communication.1.015.4.jpg]]</span></div>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0L50HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.027.4.jpg]]</span></div>
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0IDB0HA">Figure 10-3</span></span> Mailing label options in Communication module</div>
+
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0K50HA">Figure 2-14 </span></span> Take check off</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0HDB0HA">Click </span><span style="font-weight: bold;">Continue</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0J50HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">9. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0GDB0HA">The selected labels will display.  </span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0I50HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 929: Line 1,040:
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">10. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0FDB0HA">Insert the labels into your printer and click </span><span style="font-weight: bold;">Print</span> from the <span style="font-weight: bold;">File</span> menu or other desired method within your browser window.  </div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0H50HA">Open the desired email and try clicking the links again.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 6pt; margin-left: 36pt; text-align: justify; text-indent: -18pt;"><span id="wwpID0E0G50HA"> </span></div>
 +
 +
===Inserting a graphic===
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0A30HA">Adding graphics to your correspondence is a simple process that requires initially uploading the graphic to the secure ChamberMaster server.  Once uploaded by a chamber staff member, it is available to all chamber staff for inclusion within correspondence.</span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0620HA">Most graphic file types may be uploaded including .jpg, .bmp, .gif, .png and .wmf.</span></div>
 +
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0520HA">The </span><span style="font-family: Calibri; font-size: 11pt;">editor can be accessed from multiple places within ChamberMaster</span>.  For one example, click <span style="font-weight: bold;">New Email to Multiple Members</span> in the <span style="font-weight: bold;">Communication</span> module.  After selecting the desired recipients, the correspondence editor will display.</div>
 +
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0420HA">Graphics may also be included in your signature block.  Perform the same steps shown here but save it within your signature block.</span></div>
 +
====Insert a graphic within communication====
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">11. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0EDB0HA">In the </span><span style="font-weight: bold;">Print</span> window that appears, ensure that <span style="font-weight: bold;">Page Scaling </span>is set to <span style="font-weight: bold;">None</span>.  For specific selections based on your version of Adobe Reader, see “<span style="font-family: Calibri; font-size: 11pt;">Settings for label output</span>”.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0220HA">When your cursor is positioned where the graphic is desired within the </span><span style="font-family: Calibri; font-size: 11pt;">editor</span>, click <span style="font-weight: bold;">Insert/Edit Image</span> [[Image:Emails_Letters_and_Mailing_Lists-Insert_a_graphic_within_communication-Communication.1.032.1.jpg]].</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 945: Line 1,064:
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">12. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0DDB0HA">After selecting the desired local printer, click </span><span style="font-weight: bold;">Print</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0120HA">Click </span><span style="font-weight: bold;">Browse Server</span>. </div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0Z20HA">[[Image:Emails_Letters_and_Mailing_Lists-Insert_a_graphic_within_communication-Communication.1.032.2.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0Y20HA">Figure 4-1</span></span> Browse server</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">13. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0CDB0HA">Click </span><span style="font-weight: bold;">Close</span> [[Image:Emails_Letters_and_Mailing_Lists-Create_Mass_Mailing_Labels-Communication.1.015.5.jpg]] on each window that displays the labels, mailing label options, and the member correspondence window.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0X20HA">Browse to the desired file and click it to select.  See Figure 4-2 below.  Or you may upload a </span><span style="text-decoration: underline;">new</span> file to the ChamberMaster server by clicking <span style="font-weight: bold;">Browse</span>, browsing to the desired file, click to select, click <span style="font-weight: bold;">Open</span>, and then click <span style="font-weight: bold;">Upload</span>.  Then you may click the desired filename to select it.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0W20HA">[[Image:Emails_Letters_and_Mailing_Lists-Insert_a_graphic_within_communication-Communication.1.032.3.jpg]]</span></div>
[[Category:Communication]]
+
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0V20HA">Figure 4-2</span></span> Insert graphic</div>
 
+
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0U20HA">If you choose to upload a new file to the secure ChamberMaster server, this file is also available to all chamber staff for inclusion in their documents.</span></div>
====Settings for label output====
 
Labels printed through your software will first display on your screen in Adobe Reader, allowing you to preview the resulting labels before sending to the printer. However, one selection in the print dialog box must be changed from the default to allow proper control of label placement. This selection looks different based on the version of Adobe Reader that is installed on your own computer.
 
 
 
'''Page Scaling''' should always be set to '''None''' or '''100%''' or '''Actual''' (wording varies depending on Adobe version). When Page Scaling is set to anything other than '''None''' (or the above identified choices), your labels may print off the labels or “slide” down the page as they print. You may say the labels shift or have improper alignment.
 
 
 
::'''Tip:''' Sometimes your browser will open the PDF in a “mini reader” instead of using the Adobe program which doesn’t allow you to change these settings. You’ll need to disable these mini-readers in order to allow the software to control the label output properly. Watch a [https://micronet.viewscreencasts.com/6c05dec841494fba8082c0e1b58dfc50 video] to understand how this works.
 
 
 
::'''Chrome Users:''' type in chrome://plugins and press Enter. Then disable the Chrome PDF Viewer and the Adobe Reader. See [http://screencast.com/t/sRLH7gs8 this page]
 
 
 
::'''Firefox Users:''' Select '''Options''' from the '''Tools''' menu. Click '''Applications''' tab and search for Adobe and also for PDF. Change each selection to '''Use Adobe Reader'''.
 
 
 
::'''Internet Explorer Users:''' Select '''Manage Add-ons''' from the '''Settings''' menu. With '''Toolbars and Extensions''' selected change the '''Show drop-down''' to '''All-Add-ons'''. Then set the Adobe PDF Reader to '''Disabled'''.
 
 
 
Your Adobe Reader version will determine what this setting will look like.
 
 
 
====Adobe Reader v. 8.0====
 
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0TCB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Adobe_Reader_v._8.0-Communication.1.017.1.jpg]]</span></div>
 
 
 
====Adobe Reader v. 7.0====
 
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0RCB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Adobe_Reader_v._7.0-Communication.1.018.1.jpg]]</span></div>
 
 
 
====Adobe Reader v. 6.0====
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0PCB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Adobe_Reader_v._6.0-Communication.1.019.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0OCB0HA"> </span></div>
 
 
 
===Create/Send Fax Output===
 
<div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0MCB0HA">Send fax output using your fax machine or to download fax output</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0LCB0HA">Click </span><span style="font-weight: bold;">Communication</span> in the left-hand menu.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0T20HA">Make any desired changes on the </span><span style="font-weight: bold;">Image Properties</span> screen and then click <span style="font-weight: bold;">Continue</span>.  See Figure 4-3.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0S20HA">[[Image:Emails_Letters_and_Mailing_Lists-Insert_a_graphic_within_communication-Communication.1.032.4.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0R20HA">Figure 4-3</span></span> Image Properties</div>
 +
 +
====Modify an existing graphic (graphic size, borders, alternative text)====
 +
<div xmlns="http://www.w3.org/1999/xhtml">
 +
  <div style="margin-left: 18pt;">
 +
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 +
      <tr valign="baseline">
 +
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
 +
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0P20HA">Locate the graphic that you desire to edit on the </span><span style="font-family: Calibri; font-size: 11pt;">editor screen</span>.</div></td>
 +
      </tr>
 +
    </table>
 +
  </div>
 +
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0O20HA">[[Image:Emails_Letters_and_Mailing_Lists-Modify_an_existing_graphic_(graphic_size_border-Communication.1.033.1.jpg]]</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0KCB0HA">Click </span><span style="font-weight: bold;">Form Letters</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0N20HA">Right-click the graphic.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 1,008: Line 1,116:
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0JCB0HA">Select desired recipients</span></span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0M20HA">Click </span><span style="font-weight: bold;">Image Properties</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 1,016: Line 1,124:
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ICB0HA">Select </span><span style="font-weight: bold;">Fax Only</span> as the way to <span style="font-weight: bold;">Distribute By:</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0L20HA">Make desired changes.  See Figure 4-3 in the previous section “Inserting a Graphic within Communication”.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 1,024: Line 1,132:
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0HCB0HA">If applicable, click </span><span style="font-weight: bold;">remove</span> next to those identified under <span style="font-weight: bold;">Fax Only</span> as having no contact info, duplicate fax #, or invalid fax #.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0K20HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
</div>
 +
 +
====Remove an existing graphic (from the editor screen)====
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0GCB0HA">Click </span><span style="font-weight: bold;">Edit with ChamberMaster</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0I20HA">Locate the graphic that you desire to edit on the </span><span style="font-family: Calibri; font-size: 11pt;">editor screen</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 1,039: Line 1,150:
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0FCB0HA">Create the </span><span style="font-family: Calibri; font-size: 11pt;">fax output</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0H20HA">Right-click the graphic.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 1,047: Line 1,158:
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ECB0HA">Click </span><span style="font-weight: bold;">Print Fax Content</span> and/or <span style="font-weight: bold;">Download Fax List</span>. Read more information on <span style="font-family: Calibri; font-size: 11pt;">fax output options</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0G20HA">Click </span><span style="font-weight: bold;">Cut</span>.</div></td>
 +
      </tr>
 +
    </table>
 +
  </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0F20HA">[[Image:Emails_Letters_and_Mailing_Lists-Remove_an_existing_graphic_(from_the_editor_scre-Communication.1.034.1.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0E20HA">[[Image:Emails_Letters_and_Mailing_Lists-Remove_an_existing_graphic_(from_the_editor_scre-Communication.1.034.2.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0D20HA">Figure 4-4</span></span> Allow access</div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0C20HA"> </span></div>
 +
  <div style="margin-left: 18pt;">
 +
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 +
      <tr valign="baseline">
 +
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;"><span style="font-family: &quot;Tms Rmn&quot;; font-size: 10pt;">1. </span></div></td>
 +
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0B20HA">Click Allow access if necessary.    <br /></span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0DCB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Create_2fSend_Fax_Output-Communication.1.020.1.jpg]]</span></div>
+
 
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0CCB0HA">Send fax output to an Internet Fax service</span></div>
+
====Remove a graphic (from the ChamberMaster server)====
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0BCB0HA">This requires a separate subscription with one of many well-known internet fax service.  See “</span><span style="font-family: Calibri; font-size: 11pt;">Internet Fax Service</span>” in the “Administrator Tasks” section of online help for more information.</div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ACB0HA">Click </span><span style="font-weight: bold;">Communication</span> in the left-hand menu.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0610HA">Within the </span><span style="font-family: Calibri; font-size: 11pt;">editor</span>, click <span style="font-weight: bold;">Insert/Edit Image</span> [[Image:Emails_Letters_and_Mailing_Lists-Remove_a_graphic_(from_the_Chambermaster_server)-Communication.1.035.1.jpg]].</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 1,067: Line 1,189:
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E06BB0HA">Click </span><span style="font-weight: bold;">Form Letters</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0510HA">Click </span><span style="font-weight: bold;">Browse Server</span>. </div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E05BB0HA">Select desired recipients</span></span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0410HA">Click the X at the end of the desired graphic to be removed from the ChamberMaster server.  See Figure 4-5.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0310HA">[[Image:Emails_Letters_and_Mailing_Lists-Remove_a_graphic_(from_the_Chambermaster_server)-Communication.1.035.2.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0210HA">Figure 4-5</span></span> Remove graphic from the server</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E04BB0HA">Select </span><span style="font-weight: bold;">Fax Only</span> as the way to <span style="font-weight: bold;">Distribute By:</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0110HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span style="font-weight: bold;"><span id="wwpID0E03BB0HA">Preferred Communication Type</span></span> may be selected instead to select to send faxes only to those that have Fax selected as their preference.</div>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0Z10HA">[[Image:Emails_Letters_and_Mailing_Lists-Remove_a_graphic_(from_the_Chambermaster_server)-Communication.1.035.3.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0Y10HA">Figure 4-6</span></span> Delete confirmation question</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E02BB0HA">If applicable, click </span><span style="font-weight: bold;">remove</span> next to those identified under <span style="font-weight: bold;">Fax Only</span> as having no contact info, duplicate fax #, or invalid fax #.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0X10HA">Click </span><span style="font-weight: bold;">Close</span>. [[Image:Emails_Letters_and_Mailing_Lists-Remove_a_graphic_(from_the_Chambermaster_server)-Communication.1.035.4.jpg]]</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="margin-left: 18pt;">
+
 
 +
==Viewing and Recording Communication History==
 +
Communication history for your members is automatically logged on the '''Communication''''tab of the member’s record when emails are sent.  eReferrals are automatically logged as well.  Phones calls can manually be added to the log. And when letters or fax output is printed you can include an entry in the history if you choose. Other actions trigger an entry such as membership application approvals and invoices (Integrated Billing only).'
 +
 +
 
 +
===View history communication history===
 +
 
 +
Communication history can be viewed for a single member or viewed for the entire membership at once. See more on how to create the entries in the history.
 +
 
 +
====View history for a single member====
 +
#Select the desired member in the '''Members''' module.
 +
#Click the '''Communication''' tab.
 +
#:[[Image:Emails_Letters_and_Mailing_Lists-View_history_communication_history-Communication.1.029.1.jpg]]
 +
 
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E01BB0HA">Click </span><span style="font-weight: bold;">Edit with ChamberMaster</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0Y40HA">Click </span><span style="font-weight: bold;">Communication</span> in the left-hand menu.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ZBB0HA">click </span><span style="font-weight: bold;">Add/Remove Attachment</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0X40HA">Click </span><span style="font-weight: bold;">Member Contact Report</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0YBB0HA">Select </span><span style="font-weight: bold;">Append your file to the email directly</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0W40HA">Select desired filters and click </span><span style="font-weight: bold;">Refresh Listing</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0XBB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Create_2fSend_Fax_Output-Communication.1.020.2.jpg]]  Figure 10-3a</span></div>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0V40HA">[[Image:Emails_Letters_and_Mailing_Lists-View_history_communication_history-Communication.1.029.2.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0U40HA">Figure 3-2</span></span> Contact Report Listing</div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;">[[Image:Emails_Letters_and_Mailing_Lists-sq_bullet.jpg|7px]]<span style="font-weight: bold;"><span id="wwpID0E0T40HA">More details on available filter options – Table 3-2</span></span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span style="font-weight: bold;"><span id="wwpID0E0S40HA">“Display bulk mail correspondence…”:</span></span> When selected the history will include emails that were sent to multiple individuals at one time. This would include even those that had been sent to only 2 or more individuals.</div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span style="font-weight: bold;"><span id="wwpID0E0R40HA">Task Categories:</span></span> Tasks are created by you; create your own Task Categories to assist in organizing your communication. Communication may be sorted and filtered by Task Categories. A staff person with Admin permissions can create these under Setup-&gt;Correspondence Categories. </div>
 +
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0Q40HA"> </span></div>
 +
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0P40HA">View a entry</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">9. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0WBB0HA">Click </span><span style="font-weight: bold;">Continue</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0O40HA">Find the communication history using one of the ways listed above.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">10. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0VBB0HA">Click </span><span style="font-weight: bold;">Browse…</span> to locate the desired fax attachment file. </div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0N40HA">Hover over the Subject title of the entry that you wish to view.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
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     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">11. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0UBB0HA"> Click </span><span style="font-weight: bold;">Attach</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0M40HA">The contents of the entry will display immediately in a pop-over window. </span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0L40HA">Delete a Communication History item</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">12. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0TBB0HA">Click </span><span style="font-weight: bold;">Return</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0K40HA">Find the communication history using one of the ways listed above.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; text-align: justify;"><span id="wwpID0E0SBB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Create_2fSend_Fax_Output-Communication.1.020.3.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 18pt; text-align: justify;"><span id="wwpID0E0RBB0HA">Figure 10-3b – Selecting the desired fax attachment</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">13. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0QBB0HA">Click </span><span style="font-weight: bold;">Send Faxes via  . . .</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0J40HA">Click the title of the desired item in the </span><span style="font-weight: bold;">Subject</span> column.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0PBB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Create_2fSend_Fax_Output-Communication.1.020.4.jpg]]</span></div>
+
   <div style="margin-left: 18pt;">
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0OBB0HA">Figure 10-3c - Sample of the Send Faxes button when using eFax</span></div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E0NBB0HA">Some email fax services may accept the cover page or the main content of the fax in the editor area instead of attaching the content and cover page as an attachment.  Check with your email fax service or contact ChamberMaster for more information.</span></div>
 
 
 
===Editor menu selections===
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0LBB0HA">ChamberMaster uses an editor when creating letters, emails, and faxes that includes many enhanced features.  Features include:</span></div>
 
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
 
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0KBB0HA">HTML preview screen</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0I40HA">Click </span><span style="font-weight: bold;">Delete</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
+
   <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0H40HA">Print the Communication History entries</span></div>
 +
  <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0JBB0HA">Templates </span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0G40HA">When viewing the communication history, click </span><span style="font-weight: bold;">Reports</span> and select <span style="font-weight: bold;">Print Summary Report</span> or click <span style="font-weight: bold;">Print Detailed Report</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
+
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0IBB0HA">Search and Replace</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0F40HA">Follow the on-screen steps to print the output.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
+
   <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0E40HA">Export the Communication History entries</span></div>
 +
  <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0HBB0HA">Undo and Redo</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0D40HA">When viewing the communication history, filter the history as desired.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
+
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0GBB0HA">Strikethrough text</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0C40HA">Click </span><span style="font-weight: bold;">Reports</span> and select <span style="font-weight: bold;">Download Detail Report</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
+
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0FBB0HA">Superscript and subscript</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0B40HA">Follow the prompts on your screen to either open or save the Comma Separated Value (.csv) file.  If the data is displayed immediately, you may wish to select </span><span style="font-weight: bold;">Save</span> from the <span style="font-weight: bold;">File</span> menu to ensure this data is available for viewing at a later time.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;margin-bottom: 12pt;">
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0A40HA"> </span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0630HA">See more on how to create the entries in the history.</span></span></div>
 +
 
 +
=='''<span style="color:#800080">Working with Templates/Documents'''</span>==
 +
----
 +
Communication created may be saved for future use in one of two ways - - as a document or a template.
 +
Saving a document allows you to name and save the communication piece to be retrieved at a later time, modified, and saved again.  Saving a template allows you to save the communication piece to be retrieved at a later time but will not allow any modifications to be made to the original, thus maintaining the integrity of that communication piece.
 +
 
 +
===='''<span style="color:#800080">Available Pre-defined Email Templates'''</span>====
 +
----
 +
The table below lists the pre-defined email templates available to you.
 +
 
 +
{| class="wikitable"
 +
|-
 +
! Template !! Description
 +
|-
 +
| Announcement: Introducing Member Information Center || Send if you are introducing the MIC to all of your members – or even just new members.
 +
|-
 +
| Automatic Monthly Payment Invitation || Send if using Integrated Payment Processing, and you wish to inform your members that they can sign up to have recurring fees automatically charge to a credit card or bank account.
 +
|-
 +
| Automatic Payment Confirmation || Send this email to your reps to confirm that you have set them up on automated recurring billing.
 +
|-
 +
| Create Log-in Account Invitation || Send this email to invite reps to create their log-in accounts. Can be used after analyzing which reps have not yet created accounts.
 +
|-
 +
| Encourage Advertising of Events || Send this email if you want to encourage your members to add their events to your calendar. NOTE: Events may be added by those members who have rights to do so, and you may or may not require approval.
 +
|-
 +
| Encourage Deal Posting || Send this email if you want to encourage your member to post hot deals.  NOTE: Deals may only be posted by those members who have rights to do so, and you may or may not require approval.
 +
|-
 +
| Encourage Job Postings || Send this email if you want to encourage your members to post job postings via the MIC. Note: Job Posting may be posted only by those members who have rights to do so, and you may or may not require approval.
 +
|-
 +
| Encourage Posting of Deals, Jobs, News, Events || Send this email if you want to encourage your members to post deals, job postings, news & events via the MIC. This email template can be useful for new members just learning of the capabilities of the MIC.
 +
|-
 +
| Encourage Submitting News Release || Send this email if you want to encourage your members to post News Releases in the MIC.  Note: Job Posting may be posted only by those members who have rights to do so, and you may or may not require approval.
 +
|-
 +
| Remind how to Login to the Member Information Center  || Send this email to members if they have forgotten how to login to the MIC. Useful if you have identified members who are not logging in.
 +
|-
 +
| Thank You for Joining || Send this email to new members to thank them for joining. The email template also includes information on how to log into the MIC
 +
|-
 +
| Update Your Member Listing || This email template reminds the member to login into the MIC to review and update their information. The template includes the information that you currently have in the database for them to review. 
 +
|}
 +
 
 +
 
 +
===Saving a document===
 +
  <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0EBB0HA">Insertion of tables, divider lines, symbols, special characters, and emoticons</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0O10HA">Open the </span><span style="font-family: Calibri; font-size: 11pt;">editor</span> and create the desired communication piece.</div></td>
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0DBB0HA">Paste text with or without formatting</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0CBB0HA">The editor comes integrated with a spell checking solution that provides spell checking while you type.  Words not recognized will be underlined in red.  Right click on the word to be presented with suggestions, an option to Ignore, or add the word to your dictionary.</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0BBB0HA">The following table describes the basic functions of the editor</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0ABB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Editor_menu_selections-Communication.1.021.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E06AB0HA">Table 1-1</span></span><span style="color: #000000;"> Editor icons</span></div>
 
 
 
===Email Disclaimer===
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E04AB0HA">Email Disclaimers appear at the bottom of certain emails generated by our software.</span></div>
 
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E03AB0HA">To edit the disclaimer</span></div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E02AB0HA">Click </span><span style="font-weight: bold;">Setup</span> in the left-hand menu.</div></td>
 
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 1,253: Line 1,411:
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E01AB0HA">Click </span><span style="font-weight: bold;">General Options and Settings.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0N10HA">Click </span><span style="font-weight: bold;">Save</span> ( [[Image:Emails_Letters_and_Mailing_Lists-Saving_a_document-Communication.1.037.1.jpg]]).  </div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 1,261: Line 1,419:
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ZAB0HA">Open the </span><span style="font-weight: bold;">Email Server Settings </span>area.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0M10HA">Complete the </span><span style="font-weight: bold;">Save Name</span> and <span style="font-weight: bold;">Description</span> fields in the <span style="font-weight: bold;">Save</span> window ensuring that <span style="font-weight: bold;">Save the text as a new document</span> is selected.  See Figure 5-1 below.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0L10HA">[[Image:Emails_Letters_and_Mailing_Lists-Saving_a_document-Communication.1.037.2.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="color: #000000; font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0K10HA">Figure 5-1 </span></span><span style="color: #000000;">– Save window</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0YAB0HA">Edit the desired disclaimer</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0J10HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0XAB0HA">Click </span><span style="font-weight: bold;">Save</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-left: 36pt; text-indent: -18pt;"><span id="wwpID0E0WAB0HA"> </span></div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0VAB0HA">Internal Email Disclaimer: appear on emails sent from inside the database, typically emails sent from you to your members.  Disclaimers do not appear on the bottom of emails sent using the “Send with Outlook” selection</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0UAB0HA">Public Email Disclaimer: appear on emails that are generated by visitors that access your public website and click links that send emails to you or your members.  For instance the “Request Info” link found on the members’ public information page.</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0TAB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Email_Disclaimer-Communication.1.022.1.jpg]]</span></div>
 
  
===Adding an attachment===
+
===Saving changes to an existing document===
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0RAB0HA">Increasingly when users send email attachments, ISP spam filters are identifying these innocent but potentially large attachments as spam.  Consequently these emails and attachments never make it to their intended recipient. </span></div>
+
#Open the existing document and make desired changes.  
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0QAB0HA">Selecting the option to upload your attachment to a server will eliminate this frustrating problem. Once the file has been uploaded to the ChamberMaster server and selected, a link is generated and automatically placed inside your email allowing the recipient to click to receive their attachment.</span></div>
+
#Click '''Save''' [[Image:Emails_Letters_and_Mailing_Lists-Saving_changes_to_an_existing_document-Communication.1.038.1.jpg]].
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0PAB0HA">There are three options available when selecting </span><span style="font-weight: bold;">Add/Remove Attachment</span>:  </div>
+
#Click the '''Update an existing document''' radio button.  
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0OAB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Adding_an_attachment-Communication.1.023.1.jpg]]</span></div>
+
#Click the '''Update an existing document''' arrow to select the desired document to update.  
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0NAB0HA">Figure 2-1</span></span> – Three attachment options</div>
+
#:[[Image:Emails_Letters_and_Mailing_Lists-Saving_changes_to_an_existing_document-Communication.1.038.2.jpg]]  
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0MAB0HA">Œ</span><span style="color: #000000; font-family: Arial;"> </span><span style="color: #000000; font-family: Arial; font-weight: bold;">Upload your attachment file to the ChamberMaster server and include a link to that file in your email.</span><span style="color: #000000; font-family: Arial;"> - - produces an email that reduces the size by including a link to the file instead of actually sending the file. Recipients of the email will retrieve the attachment from the secure ChamberMaster server by clicking the designated link within the email.  This selection is the same as the </span><span style="color: #000000; font-family: Arial; font-weight: bold;">Add an Attachment</span><span style="color: #000000; font-family: Arial;"> icon (</span>[[Image:Emails_Letters_and_Mailing_Lists-Adding_an_attachment-Communication.1.023.2.jpg]]<span style="color: #000000; font-family: Arial;">) on the editor tool bar.</span></div>
+
#Click '''OK'''.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0LAB0HA"></span><span style="color: #000000; font-family: Arial;"> </span><span style="color: #000000; font-family: Arial; font-weight: bold;">Include a link within the email to a file hosted on your chamber website.</span><span style="color: #000000; font-family: Arial;"> - - allows the sender to create a hyperlink to documents or URLs located on other servers. A custom email link may also be generated using this selection.  This selection is the same as the </span><span style="color: #000000; font-family: Arial; font-weight: bold;">Insert/Edit Link</span><span style="color: #000000; font-family: Arial;"> icon (</span>[[Image:Emails_Letters_and_Mailing_Lists-Adding_an_attachment-Communication.1.023.3.jpg]]<span style="font-family: &quot;Times New Roman&quot;;">) </span>on the editor tool bar.</div>
+
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0KAB0HA">Ž</span><span style="color: #000000; font-family: Arial;"> </span><span style="color: #000000; font-family: Arial; font-weight: bold;">Append your file to the email directly</span><span style="color: #000000; font-family: Arial;">. - - the traditional way of sending attachments.   This selection will send the document with the email</span></div>
+
===Saving a Template===
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0JAB0HA">Explained below are the steps for option Œ, which is the recommended selection to reduce problems when sending through your ISP.</span></div>
+
#Open the email editor and create the desired communication piece or open an existing document and make any desired changes.  
====Sending an email with a link that will display the attachment====
+
#Click '''Save''' [[Image:Emails_Letters_and_Mailing_Lists-Saving_a_Template-Communication.1.039.1.jpg]].
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0HAB0HA">This selection is the same as the </span><span style="font-weight: bold;">Add an Attachment</span> icon ([[Image:Emails_Letters_and_Mailing_Lists-Sending_an_email_with_a_link_that_will_display_t-Communication.1.024.1.jpg]]) on the editor tool bar.</div>
+
#Complete the '''Save Name''' and '''Description''' fields in the '''Save''' dialog box.
  <div style="margin-left: 18pt;">
+
#Click the '''Save the text as a new template''' radio button.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#:[[Image:Emails_Letters_and_Mailing_Lists-Saving_a_Template-Communication.1.039.2.jpg|center]]  
      <tr valign="baseline">
+
#Click '''OK'''.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0GAB0HA">Any time while </span><span style="font-family: Calibri; font-size: 11pt;">creating the desired email</span>, click <span style="font-weight: bold;">Add/Remove Attachments</span> ([[Image:Emails_Letters_and_Mailing_Lists-Sending_an_email_with_a_link_that_will_display_t-Communication.1.024.2.jpg]])</div></td>
+
===Using Pre-defined Templates===
      </tr>
+
A number of predefined templates are provided that may be selected and brought onto your own list of templates. You may use these templates “as is” or choose to modify and then re-save with your own name. [[Communication#Available_Pre-defined_Email_Templates|Click here]] to view available email templates.
    </table>
+
 
  </div>
+
===Adding a Predefined Template===
  <div style="margin-left: 18pt;">
+
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
1. In the email edit screen, click the '''Choose a Template''' button.
      <tr valign="baseline">
+
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0FAB0HA">Click </span><span style="font-weight: bold;">Upload your attachment file to the ChamberMaster server and include a link to that file in your email</span>. See Figure 2-2 below.</div></td>
+
::[[File:edit_email_screen.png]]
      </tr>
+
 
    </table>
+
::'''Figure: '''The email edit screen and '''Choose a Template''' button.
  </div>
+
 
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0EAB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Sending_an_email_with_a_link_that_will_display_t-Communication.1.024.3.jpg]]</span></div>
+
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0DAB0HA">Figure 2-2</span></span> Add Email Attachments</div>
+
2. Click '''Predefined Templates'''.
  <div style="margin-left: 18pt;">
+
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
::[[File:Emails_Letters_and_Mailing_Lists-Using_Pre-defined_Templates-Communication.1.041.3.jpg]]
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0CAB0HA">Click </span><span style="font-weight: bold;">Continue</span>.</div></td>
+
::'''Figure: '''Selecting Predefined Templates
      </tr>
+
 
    </table>
+
 
  </div>
+
3. Click the template title to select the desired predefined template.
 +
 
 +
 
 +
::[[File:Emails_Letters_and_Mailing_Lists-Using_Pre-defined_Templates-Communication.1.041.5.jpg]]
 +
 
 +
::'''Figure: '''Sample of predefined templates
 +
 
 +
 
 +
4. Click '''OK''' to select another template right now or click '''Cancel''' to return to your own list of templates.
 +
 
 +
5. Once on your list of templates, click to select the desired template.
 +
 
 +
6. All fields with [ ] will auto-fill with the data from the member’s record or from your association contact information where appropriate.
 +
 
 +
==Mail Merge==
 +
Similar to performing a Mail Merge in Microsoft Word, ChamberMaster / GrowthZone maintains the ability to insert a database field within the context of your communication piece, creating personalized, unique communication output.
 +
 
 +
===Inserting a database field===
 +
<div xmlns="http://www.w3.org/1999/xhtml">
 +
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0BZ0HA">[[Image:Emails_Letters_and_Mailing_Lists-Inserting_a_database_field-Communication.1.043.1.jpg]]</span><span style="font-weight: bold; text-decoration: underline;"> </span><span style="color: #003366; font-size: 11pt; font-weight: bold; text-decoration: underline;">[[http://www.screencast.com/t/MjU2MmIx|Inserting Database Fields into Communication]]</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0BAB0HA">Type the desired text in the </span><span style="font-weight: bold;">Text for Attachment Link</span> field.  Then click <span style="font-weight: bold;">Browse Server</span>.  See Figure 2-3 below.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0AZ0HA">Open the editor window</span></span> and type any text that will be consistent for all recipientsExample:  </div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0AAB0HA">[[Image:Emails_Letters_and_Mailing_Lists-Sending_an_email_with_a_link_that_will_display_t-Communication.1.024.4.jpg]]</span></div>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E06Y0HA">[[Image:Emails_Letters_and_Mailing_Lists-Inserting_a_database_field-Communication.1.043.2.jpg]]</span></div>
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0660HA">Figure 2-3</span></span> – Add File Attachments</div>
+
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E05Y0HA">Figure 6-1 Example letter that will contain Database fields</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0560HA">Browse to the desired file and click it to select.  See Figure 2-4 below.  Or you may upload a </span><span style="text-decoration: underline;">new</span> file to the ChamberMaster server by clicking Browse, browsing to the desired file, click to select, click Open, and then click <span style="font-weight: bold;">Upload</span>. See Figure 2-5 below. Then you may click the desired file to select it. See Figure 2-4 again.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E04Y0HA">When you desire to insert a database field, click the </span><span style="font-weight: bold;">Add Database Field</span> icon. ([[Image:Emails_Letters_and_Mailing_Lists-Inserting_a_database_field-Communication.1.043.3.jpg]]).</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0460HA">[[Image:Emails_Letters_and_Mailing_Lists-Sending_an_email_with_a_link_that_will_display_t-Communication.1.024.5.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0360HA">Figure 2-4</span></span> Browse to desired file</div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0260HA">[[Image:Emails_Letters_and_Mailing_Lists-Sending_an_email_with_a_link_that_will_display_t-Communication.1.024.6.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0160HA">Figure 2-5 </span></span>Uploading your file</div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0Z60HA">Click </span><span style="font-weight: bold;">OK</span>.  See Figure 2-6 below.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E03Y0HA">Click the plus sign ([[Image:Emails_Letters_and_Mailing_Lists-Inserting_a_database_field-Communication.1.043.4.jpg]]) to expand the desired section and display available database field selections.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0Y60HA">[[Image:Emails_Letters_and_Mailing_Lists-Sending_an_email_with_a_link_that_will_display_t-Communication.1.024.7.jpg]]</span></div>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E02Y0HA">[[Image:Emails_Letters_and_Mailing_Lists-Inserting_a_database_field-Communication.1.043.5.jpg]]</span></div>
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0X60HA">Figure 2-6</span></span> The last step</div>
+
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E01Y0HA">Figure 6-2</span></span>– Add Database Field window</div>
 
 
====Turn on email links====
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0V60HA">When receiving an email that contains embedded hyperlinks (links), the recipient may have trouble accessing the links due to settings prohibiting these links within their own email program.  Many email programs disable access to these links by default in an attempt to alleviate phishing threats from untrusted sources.</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0U60HA">To successfully open an embedded email link, the recipient needs to turn on the access to email links, either temporarily for a single email or globally for all emails.</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0T60HA">The instructions below are when using Microsoft Outlook 2003 or 2007 but other email programs may contain similar selections.  Contact your email software provider for specifics related to your particular email program.</span></div>
 
 
 
====Possible error displayed when trying to open a link in Microsoft Outlook 2003====
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0R60HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.026.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0Q60HA">Figure 2-7 </span></span> Error in Microsoft Outlook 2003</div>
 
  <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0P60HA">To turn on email links temporarily for this email (using Microsoft Outlook 2003)</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0O60HA">After clicking the disabled link in the email, click </span><span style="font-weight: bold;">Click here to turn on links</span> in the Information bar above.  See Figure 2 below.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ZY0HA">Click to select the desired database field.  The selected field will display in the editor window within brackets. e.g. </span><span style="font-family: Arial; font-size: 10pt;"><nowiki>[</nowiki>Company Name<nowiki>]</nowiki></span> </div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0N60HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.026.2.jpg]]</span></div>
+
   <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E0YY0HA">As you continue and actually generate the communication output, the field name will be replaced with the appropriate matching data for that member. </span></div>
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0M60HA">Figure 2-8 </span></span>Turn on links temporarily</div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0L60HA">Click Turn on Links (not recommended).</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0XY0HA">Proceed with standard steps to complete this communication.  All fields displayed in brackets will be filled with data from the member’s record.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;">
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0WY0HA">[[Image:Emails_Letters_and_Mailing_Lists-Inserting_a_database_field-Communication.1.043.6.jpg]]</span></div>
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0VY0HA">Figure 6-3</span><span style="font-size: 12pt;"> </span>Sample letter with Database Field inserted</div>
      <tr valign="baseline">
+
</div>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0K60HA">Click the link within the email again.</span></div></td>
+
===Sending Login Information===
      </tr>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0TY0HA">Your members will want to login to the Member Information Center in order to view and update their membership information and member webpage, view and add Hot Deals, view and submit events, and view and add job postings.</span></div>
    </table>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0SY0HA">Instead of sending their login name and password to them, you can generate an email and include a link so the member can automatically retrieve their login information.</span></div>
  </div>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0RY0HA">A number of pre-defined templates are provided that are ready to send out and already include links to your login page and a link where they can retrieve login information.  See “Using Pre-Defined Templates”.  Feel free to use any of these or use the steps below to create communication of your own.</span></div>
   <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0J60HA">To turn on email links for all emails (Microsoft Outlook 2003)</span></div>
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0QY0HA">If you still wish to send out the login and password to your members, follow </span><span style="font-family: Calibri; font-size: 11pt;">the next steps</span> to create and print individual letters to each of your members that include login information. Sending passwords via mail may be more secure for sending passwords since most email is unencrypted. If you desire to send the login information via email, follow the same general steps below except you will select <span style="font-weight: bold;">New Email to Multiple Members</span> for Step #2.</div>
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt;"><span style="color: #FF0000;"><span id="wwpID0E0I60HA">Beware:</span></span> Turning on all email links provides easier access to potentially harmful situations when the sender of an email wishes to direct you to a fraudulent site.</div>
+
 
   <div style="margin-left: 18pt;">
+
==Remove Unwanted Headers & Footers==
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
When creating reports and correspondence in ChamberMaster, the preview window is displayed in a browser window (i.e. Internet Explorer). Internet Explorer has a default header and footer that are wonderful when printing pages from the web, but when printing out your formal ChamberMaster reports or letters it is not usually desirable.
      <tr valign="baseline">
+
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
===Header and Footer Codes===
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0H60HA">Before opening the email that has the links, click </span><span style="font-weight: bold;">Options</span> from the <span style="font-weight: bold;">Tools</span> menu.</div></td>
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0YW0HA">The codes with the &amp; (ampersand symbol) represent certain elements within the Internet Explorer header and footer. Use these to customize your own header or footer!</span></div>
      </tr>
+
   <table style="border-collapse: collapse; margin-left: -5.4pt; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt; width: 412.5pt;" cellspacing="0" summary="">
    </table>
+
    <tr>
  </div>
+
      <td style="background-color: #000066; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt; vertical-align: bottom; width: 68.75pt;">
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0G60HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.026.3.jpg]]</span></div>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABL0XW0HA">Code</span></span></div>
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0F60HA">Figure 2-9 </span></span> Tools, Options</div>
+
      </td>
  <div style="margin-left: 18pt;">
+
      <td style="background-color: #000066; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt; vertical-align: bottom; width: 343.75pt;">
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EAAL0XW0HA">Element the code represents</span></span></div>
      <tr valign="baseline">
+
      </td>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
    </tr>
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0E60HA">Click </span><span style="font-weight: bold;">Junk Mail</span> on the <span style="font-weight: bold;">Preferences</span> tab.</div></td>
+
     <tr>
      </tr>
+
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
     </table>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABK0XW0HA">&amp;w</span></span></div>
  </div>
+
      </td>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0D60HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.026.4.jpg]]</span></div>
+
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0C60HA">Figure 2-10 </span></span> Preferences tab</div>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAK0XW0HA">Window title</span></div>
  <div style="margin-left: 18pt;">
+
      </td>
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
    </tr>
      <tr valign="baseline">
+
    <tr>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;">3. </span></div></td>
+
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0B60HA">On the </span><span style="font-weight: bold;">Options</span> tab, click to clear the check box <span style="font-weight: bold;">Don’t turn on links in messages . . .</span></div></td>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABJ0XW0HA">&amp;u</span></span></div>
      </tr>
+
      </td>
    </table>
+
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
  </div>
+
         <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAJ0XW0HA">Page address (URL)</span></div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0A60HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.026.5.jpg]]</span></div>
+
      </td>
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0650HA">Figure 2-11 </span></span> Take check off</div>
+
    </tr>
  <div style="margin-left: 18pt;">
+
    <tr>
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
       <tr valign="baseline">
+
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABI0XW0HA">&amp;d</span></span></div>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
+
      </td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0550HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
+
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
      </tr>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAI0XW0HA">Date in short format specified by Regional Settings in Control Panel</span></div>
    </table>
+
      </td>
  </div>
+
    </tr>
  <div style="margin-left: 18pt;">
+
    <tr>
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
      <tr valign="baseline">
+
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABH0XW0HA">&amp;D</span></span></div>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
+
      </td>
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0450HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
+
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
       </tr>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAH0XW0HA">Date in long format specified by Regional Settings in Control Panel</span></div>
    </table>
+
       </td>
  </div>
+
    </tr>
  <div style="margin-left: 18pt;">
+
    <tr>
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
       <tr valign="baseline">
+
         <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABG0XW0HA">&amp;t</span></span></div>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
+
      </td>
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0350HA">Open the desired email and try clicking the links again.</span></div></td>
+
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
       </tr>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAG0XW0HA">Time in the format specified by Regional Settings in Control Panel</span></div>
    </table>
+
      </td>
  </div>
+
    </tr>
 
+
    <tr>
====Possible error displayed when trying to open a link in Microsoft Outlook 2007====
+
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0150HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.027.1.jpg]]</span></div>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABF0XW0HA">&amp;T</span></span></div>
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0Z50HA">Figure 2-12 </span></span> Error in Microsoft Outlook 2007</div>
+
       </td>
  <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0Y50HA">To turn on email links temporarily for this email (using Microsoft Outlook 2007)</span></div>
+
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
  <div style="margin-left: 18pt;">
+
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAF0XW0HA">Time in 24-hour format</span></div>
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
       </td>
      <tr valign="baseline">
+
    </tr>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
    <tr>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0X50HA">After clicking the disabled link in the email, click </span><span style="font-weight: bold;">This might be a phishing message . . .  (not recommend)</span> in the Information bar above.  See Figure 7 below.</div></td>
+
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
      </tr>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABE0XW0HA">&amp;p</span></span></div>
     </table>
+
       </td>
  </div>
+
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0W50HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.027.2.jpg]]</span></div>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAE0XW0HA">Current page number</span></div>
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0V50HA">Figure 2-13 </span></span> Turn on links temporarily</div>
+
      </td>
  <div style="margin-left: 18pt;">
+
    </tr>
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
    <tr>
       <tr valign="baseline">
+
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABD0XW0HA">&amp;P</span></span></div>
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0U50HA">Click </span><span style="font-weight: bold;">Enable Links</span> and other functionality (not recommended).</div></td>
+
      </td>
      </tr>
+
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
    </table>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAD0XW0HA">Total number of pages</span></div>
  </div>
+
      </td>
  <div style="margin-left: 18pt;">
+
     </tr>
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
    <tr>
      <tr valign="baseline">
+
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
         <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABC0XW0HA">&amp;&amp;</span></span></div>
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0T50HA">Click the link within the email again.</span></div></td>
+
      </td>
      </tr>
+
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
    </table>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAC0XW0HA">A single ampersand (&amp;)</span></div>
  </div>
+
      </td>
  <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0S50HA"><br />To turn on email links for all emails (Microsoft Outlook 2007)</span></div>
+
    </tr>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt;"><span style="color: #FF0000;"><span id="wwpID0E0R50HA">Beware:</span></span> Turning on all email links provides easier access to potentially harmful situations when the sender of an email wishes to direct you to a fraudulent site.</div>
+
     <tr>
  <div style="margin-left: 18pt;">
+
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABB0XW0HA">&amp;b</span></span></div>
      <tr valign="baseline">
+
      </td>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0Q50HA">Before opening the email that has the links, click </span><span style="font-weight: bold;">Options</span> from the <span style="font-weight: bold;">Tools</span> menu.</div></td>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAB0XW0HA">The text immediately following these characters as centered</span></div>
      </tr>
+
      </td>
    </table>
+
    </tr>
  </div>
+
    <tr>
  <div style="margin-left: 18pt;">
+
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABA0XW0HA">&amp;b&amp;b</span></span></div>
      <tr valign="baseline">
+
       </td>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0P50HA">Click </span><span style="font-weight: bold;">Junk Mail</span> on the <span style="font-weight: bold;">Preferences</span> tab.</div></td>
+
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAA0XW0HA">The text immediately following the first "&amp;b" as centered, and the text following the second "&amp;b" as right-justified</span></div>
      </tr>
+
      </td>
    </table>
+
    </tr>
  </div>
+
  </table>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0O50HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.027.3.jpg]]</span></div>
+
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: left;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0WW0HA">Table 7-1</span></span><span style="color: #000000;"> Header &amp; Footer options</span></div>
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0N50HA">Figure 2-14 </span></span>Preferences tab</div>
+
 
  <div style="margin-left: 18pt;">
+
==Creating a Signature Block==
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
Saving your signature block as a template may save time when creating correspondence.  Design your signature block with any included text and graphics.  You may also include items that would belong in the header such as your logo.  Save it as a template. When ready to create your correspondence, first retrieve the signature block using the '''Choose a Template''' selection.  Then type your correspondence above your signature block.  
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0M50HA">On the </span><span style="font-weight: bold;">Options</span> tab, click to clear the check box <span style="font-weight: bold;">Disable links and other functionality in phishing message</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0L50HA">[[Image:Emails_Letters_and_Mailing_Lists-Possible_error_displayed_when_trying_to_open_a_l-Communication.1.027.4.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0K50HA">Figure 2-14 </span></span> Take check off</div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0J50HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0I50HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0H50HA">Open the desired email and try clicking the links again.</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 6pt; margin-left: 36pt; text-align: justify; text-indent: -18pt;"><span id="wwpID0E0G50HA"> </span></div>
 
  
==Viewing and Recording Communication History==
+
#Click '''Communication''' in the left-hand navigation bar.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0E50HA">Communication history for your members is automatically logged on the </span><span style="font-weight: bold;">Communication</span> tab of the member’s record when emails are sent. eReferrals are automatically logged as well. Phones calls can manually be added to the log. And when letters or fax output is printed you can include an entry in the history if you choose. Other actions trigger an entry such as membership application approvals and invoices (Integrated Billing only).</div>
+
#Click '''Email a member'''.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0D50HA">Those with </span><span style="font-family: Calibri; font-size: 11pt;">Plus edition or greater</span> have access to the Quick Communication Application that allows communication to be viewed and recorded when not logged into the software. <span style="font-family: Calibri; font-size: 11pt;">See the steps to install</span> this Windows only program.</div>
+
#When the editor displays, create the desired signature block.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0C50HA">How to view communication history</span></span></div>
+
#:Hint: You might want to start the signature block with two blank lines before your actual signature lines.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0B50HA">Record and view history using the system tray app for Windows (Quick Communication App)</span></span></div>
+
#:[[Image:Emails_Letters_and_Mailing_Lists-Creating_a_Signature_block-Communication.1.050.1.jpg]]
 
+
#Click '''Save'''. [[Image:Emails_Letters_and_Mailing_Lists-Creating_a_Signature_block-Communication.1.050.2.jpg]]
===View history communication history===
+
#Complete the '''Save Name/Description''' fields in the  Save window.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0640HA">Communication history can be viewed for a single member or viewed for the entire membership at once. See more on </span><span style="font-family: Calibri; font-size: 11pt;">how to create the entries in the history</span>.</div>
+
#:[[Image:Emails_Letters_and_Mailing_Lists-Creating_a_Signature_block-Communication.1.050.3.jpg|center]]
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0540HA">View history for a single member</span></div>
+
#Click the '''Save the text as a new template.'''  radio button.
  <div style="margin-left: 18pt;">
+
#Click '''OK'''.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
After creating the signature block, it may be used at any time when sending emails or letters.  See “Using a Signature Block”.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0440HA">Select the desired member in the </span><span style="font-weight: bold;">Members</span> module.</div></td>
+
===Using a Signature Block===
      </tr>
+
 
    </table>
+
#Open the editor by selecting one of the many ways to send an email or create letters in the software.
  </div>
+
#Click '''Choose a Template'''. [[Image:Emails_Letters_and_Mailing_Lists-Using_a_Signature_Block-Communication.1.051.1.jpg]]
  <div style="margin-left: 18pt;">
+
#Click the template title to select the desired signature template. Your signature block will appear.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#:[[Image:Emails_Letters_and_Mailing_Lists-Using_a_Signature_Block-Communication.1.051.2.jpg|center]]
      <tr valign="baseline">
+
#Type the desired communication.  Your signature block will “move” down the page as you type the communication.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0340HA">Click the </span><span style="font-weight: bold;">Communication</span> tab.</div></td>
+
==Communicating Using Groups & Mailing Lists==
      </tr>
+
Sending communication via email and letters may be simplified by creating self-defined groups in the ChamberMaster '''Groups''' module.
    </table>
+
 
  </div>
+
For instance, if you frequently send emails to your Budget Committee . . instead of selecting the 12 members of that committee each time you send an email, you first create a group in the '''Groups''' module called the Budget Committee. Add each of the 12 members to that group. Then when you go to send the email, you simply select the Budget committee as the recipient of the email with one simple click.
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0240HA">[[Image:Emails_Letters_and_Mailing_Lists-View_history_communication_history-Communication.1.029.1.jpg]]</span></div>
+
 
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0140HA">Figure 3-1</span></span> Viewing member communication history</div>
+
If you send a monthly newsletter, the '''Groups''' module is where you will create and maintain this mailing list group. This group may then be selected at the appropriate time throughout ChamberMaster when you desire to send them email or print mailing labels and letters for them.
   <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0Z40HA">View history for all members</span></div>
+
 
  <div style="margin-left: 18pt;">
+
[[File:Communication.1.056.1.jpg]]
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
'''Figure 9-1''' the Groups module
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0Y40HA">Click </span><span style="font-weight: bold;">Communication</span> in the left-hand menu.</div></td>
+
===Creating a group or mailing list===
      </tr>
+
''REDIRECT'' [[Groups]]
    </table>
+
====Groups====
  </div>
+
#Click '''Groups''' in the left-hand menu.
   <div style="margin-left: 18pt;">
+
#Click '''Create a Group''' on the '''Home''' tab.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#:[[File:Communication.1.057.1.jpg]]
      <tr valign="baseline">
+
#:'''Figure: Create a group'''
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
#Complete the Create a New Group fields for this new group.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0X40HA">Click </span><span style="font-weight: bold;">Member Contact Report</span>.</div></td>
+
#:[[File:Communication.1.057.2.jpg]]
      </tr>
+
#:'''Figure: "Create a New Group" fields–tabbed view'''
    </table>
+
#Click '''Save.'''
   </div>
+
#Click the '''Group Name''' of the new group on the '''Home''' tab.
  <div style="margin-left: 18pt;">
+
#Click the '''General''' tab. Make sure the settings are correct.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#:[[File:Communication.1.057.3.jpg|framed|none|Group Options and Settings]]
      <tr valign="baseline">
+
##When selected, this roster list will be shown as a group/interest that may be searched by members in the Member Information Center.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
##When selected, members will have opportunity to join/leave this group/interest on their own in the Member Information Center. The selection of Group Participant list or Rep Interest list determines where the selection will take place – under Groups or under Interests. Interests.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0W40HA">Select desired filters and click </span><span style="font-weight: bold;">Refresh Listing</span>.</div></td>
+
##This option allows the group to be contacted through the Member Information Center Message Center
      </tr>
+
##When selected, this group will display on your website in the Groups public module available at <nowiki>http://yoursubdomain.yourdomain.com/groups.</nowiki>
    </table>
+
##:*Click '''Public Display Settings''' to modify how the group is displayed
  </div>
+
##When selected, this group will appear on your public website at the suggested URL where the public may add themselves to the group. Often used for consumers to subscribe to (join) your mailing lists.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0V40HA">[[Image:Emails_Letters_and_Mailing_Lists-View_history_communication_history-Communication.1.029.2.jpg]]</span></div>
+
##When selected, this group name will be displayed on the email subscription opt-in/out page
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0U40HA">Figure 3-2</span></span> Contact Report Listing</div>
+
##When selected, this group cannot be unsubscribed from
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;">[[Image:Emails_Letters_and_Mailing_Lists-sq_bullet.jpg|7px]]<span style="font-weight: bold;"><span id="wwpID0E0T40HA">More details on available filter options – Table 3-2</span></span></div>
+
##When selected, this group will be accessible through the community app (when purchased)
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span style="font-weight: bold;"><span id="wwpID0E0S40HA">“Display bulk mail correspondence…”:</span></span> When selected the history will include emails that were sent to multiple individuals at one time. This would include even those that had been sent to only 2 or more individuals.</div>
+
#Click the '''Roster''' tab.
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span style="font-weight: bold;"><span id="wwpID0E0R40HA">Task Categories:</span></span> Tasks are created by you; create your own Task Categories to assist in organizing your communication. Communication may be sorted and filtered by Task Categories. A staff person with Admin permissions can create these under Setup-&gt;Correspondence Categories. </div>
+
#Click one or more of the Add Group Members selections to add members to your group.
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0Q40HA"> </span></div>
+
#Continue adding representatives to your group using the '''Add Group Members''' selections until your group is complete.
   <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0P40HA">View a entry</span></div>
+
 
   <div style="margin-left: 18pt;">
+
[[Category: Groups]]
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
===Selections for adding group members===
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
<div xmlns="http://www.w3.org/1999/xhtml">
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0O40HA">Find the communication history using one of the ways listed above.</span></div></td>
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0BV0HA">Examples of the various ways to add group members follows.</span></div>
      </tr>
+
  <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0AV0HA">Add representatives by type/status</span></div>
    </table>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E06U0HA">[[Image:Emails_Letters_and_Mailing_Lists-Selections_for_adding_group_members-Communication.1.054.1.jpg]]</span></div>
  </div>
+
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E05U0HA">Figure 9-5 Selecting reps </span></span>by type/status</div>
   <div style="margin-left: 18pt;">
+
   <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span style="font-weight: bold;"><span id="wwpID0E04U0HA">Community Member Reps</span></span> are those individuals specified on the <span style="font-weight: bold;">Reps</span> tab in the <span style="font-weight: bold;">Members</span> module for the record titled <span style="font-weight: bold;"><nowiki>[</nowiki></span><span style="font-family: Calibri; font-size: 9pt;">Community Member</span><span style="font-weight: bold;"><nowiki>]</nowiki></span>.  These individuals are not associated with a particular company/member but may still be selected as group members.</div>
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
   <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E03U0HA">Add representatives by member</span></div>
      <tr valign="baseline">
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E02U0HA">[[Image:Emails_Letters_and_Mailing_Lists-Selections_for_adding_group_members-Communication.1.054.2.jpg]]</span></div>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E01U0HA">Figure 9-6 Selecting reps </span></span>by member</div>
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0N40HA">Hover over the Subject title of the entry that you wish to view.</span></div></td>
+
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0ZU0HA">When selecting to add reps by member, </span><span style="text-decoration: underline;">all</span> reps from that selected member will be added to the roster list. Then, if desired, you may remove all Inactive reps by clicking <span style="font-weight: bold;">Remove Inactive Reps</span> at the bottom of the roster.  All inactive reps from all members would be removed from the group at that time. </div>
      </tr>
+
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0YU0HA">More than one member may be selected by pressing Ctrl-click on each desired member. Then click the </span><span style="font-weight: bold;">&gt;&gt;</span> arrow.</div>
    </table>
+
   <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0XU0HA">Add representatives by category</span></div>
  </div>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0WU0HA">[[Image:Emails_Letters_and_Mailing_Lists-Selections_for_adding_group_members-Communication.1.054.3.jpg]]</span></div>
   <div style="margin-left: 18pt;">
+
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0VU0HA">Figure 9-7 </span></span>Selecting reps by category</div>
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
   <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0UU0HA">In this example, the Automotive Parts &amp; Service category has only one active member but also one member that may be courtesy, prospective, non-member or dropped.  With settings currently displayed, only the one member’s reps will be added to the group.</span></div>
      <tr valign="baseline">
+
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0TU0HA">Only one category may be selected at a time. </span></div>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
   <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0SU0HA">Add representatives from other groups</span></div>
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0M40HA">The contents of the entry will display immediately in a pop-over window. </span></div></td>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0RU0HA">[[Image:Emails_Letters_and_Mailing_Lists-Selections_for_adding_group_members-Communication.1.054.4.jpg]]</span></div>
      </tr>
+
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0QU0HA">Figure 9-8</span></span> Selecting reps from other groups</div>
    </table>
+
   <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0PU0HA">Only one group may be selected at a time.  </span></div>
  </div>
+
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0OU0HA">Use this selection to create a new group based on membership from a previous group or to merge reps from another group into this new group.  No reps are removed from the source groups – just copied.</span></div>
   <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0L40HA">Delete a Communication History item</span></div>
+
   <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0NU0HA">Add individual representatives</span></div>
   <div style="margin-left: 18pt;">
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0MU0HA">[[Image:Emails_Letters_and_Mailing_Lists-Selections_for_adding_group_members-Communication.1.054.5.jpg]]</span></div>
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0LU0HA">Figure 9-9</span></span> Adding individual representatives</div>
      <tr valign="baseline">
+
   <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0KU0HA">More than one rep may be selected by pressing Ctrl-click on each desired rep.  Then click the</span><span style="font-weight: bold;"> &gt;&gt;</span> arrow.</div>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
   <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0JU0HA">Add specific reps by member name</span></div>
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0K40HA">Find the communication history using one of the ways listed above.</span></div></td>
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0IU0HA">[[Image:Emails_Letters_and_Mailing_Lists-Selections_for_adding_group_members-Communication.1.054.6.jpg]]</span></div>
      </tr>
+
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0HU0HA">Figure 9-10</span><span style="font-size: 12pt;"> </span>Adding reps from specific members</div>
    </table>
+
</div>
  </div>
+
 
   <div style="margin-left: 18pt;">
+
===Maintaining the group/mailing list===
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0FU0HA">Contact information (i.e. email addresses, phone numbers, addresses etc.) are updated automatically when changes are made in the </span><span style="font-weight: bold;">Members</span> module.  Group membership must be maintained through manual selection or removal of names.  </div>
      <tr valign="baseline">
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0EU0HA">Adding new member names to the groups could be done at any time, however, two detailed concepts are provided below that may assist in providing a consistent procedure at your chamber.  The two examples are adding new members to the mailing list either periodically or immediately.</span></div>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0DU0HA">Removing representatives from mailing lists or groups may be done at any time manually or may be completed during the process of changing a member status to </span><span style="font-weight: bold;">Dropped/Inactive</span>.</div>
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0J40HA">Click the title of the desired item in the </span><span style="font-weight: bold;">Subject</span> column.</div></td>
+
 
      </tr>
+
===Add new members to a mailing list immediately===
    </table>
+
Group membership must be maintained through manual selection or removal of names. To keep your initial mailing list up-to-date, you might consider adding new members to the appropriate mailing lists immediately after creating the new member record. Following is one example of how this might happen.
  </div>
+
 
  <div style="margin-left: 18pt;">
+
1. Immediately after a new member has been added to the ChamberMaster database and with the new member record selected in the '''Members''' module, click the '''Reps''' tab.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
2. Ensure that all desired reps for this new member have been added. If not, add reps at this time by clicking '''Add a New Rep'''.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0I40HA">Click </span><span style="font-weight: bold;">Delete</span>.</div></td>
+
3. Click the name of one of the reps in the '''List of Representatives''' area.
      </tr>
+
 
    </table>
+
4. Scroll to the '''Group Participation''' area at the bottom of the screen and click '''Join a Group'''.
  </div>
+
 
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0H40HA">Print the Communication History entries</span></div>
+
[[File:Communication.1.067.1.jpg]]
  <div style="margin-left: 18pt;">
+
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
'''Figure 9-18''' Group Participation area
      <tr valign="baseline">
+
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
5. Click the desired group to join.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0G40HA">When viewing the communication history, click </span><span style="font-weight: bold;">Reports</span> and select <span style="font-weight: bold;">Print Summary Report</span> or click <span style="font-weight: bold;">Print Detailed Report</span>.   </div></td>
+
 
      </tr>
+
6. Click the double right arrow to move the desired group to the '''Selected Groups''' list box.
    </table>
+
 
  </div>
+
7. Click '''Continue'''.
  <div style="margin-left: 18pt;">
+
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
[[File:Communication.1.067.3.jpg]]
      <tr valign="baseline">
+
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
'''Figure 9-19''' Join a group
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0F40HA">Follow the on-screen steps to print the output.</span></div></td>
+
 
      </tr>
+
8. If this representative should belong to more groups, complete steps 4-7 again until they belong to all desired groups.
    </table>
+
 
  </div>
+
9. If other representatives should belong to groups as well, perform steps 3-7 above and select the next desired representative.
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0E40HA">Export the Communication History entries</span></div>
+
 
 +
===Remove representatives from a group manually===
 +
<div xmlns="http://www.w3.org/1999/xhtml">
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0PS0HA">Representatives are removed from groups manually or during the process of changing a member status to </span><span style="font-weight: bold;">Dropped/Inactive</span>.</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0D40HA">When viewing the communication history, filter the history as desired.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0OS0HA">Click </span><span style="font-weight: bold;">Groups</span> in the left-hand navigation bar.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 1,687: Line 1,796:
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0C40HA">Click </span><span style="font-weight: bold;">Reports</span> and select <span style="font-weight: bold;">Download Detail Report</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0NS0HA">Click the </span><span style="font-weight: bold;">Home</span> tab.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 1,695: Line 1,804:
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0B40HA">Follow the prompts on your screen to either open or save the Comma Separated Value (.csv) file.  If the data is displayed immediately, you may wish to select </span><span style="font-weight: bold;">Save</span> from the <span style="font-weight: bold;">File</span> menu to ensure this data is available for viewing at a later time.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0MS0HA">Click the </span><span style="font-weight: bold;">Group Name</span> of the mailing list to be modified.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0A40HA"> </span></div>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0LS0HA">[[Image:Emails_Letters_and_Mailing_Lists-Remove_representatives_from_a_group_manually-Communication.1.058.1.jpg]]</span></div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0630HA">See more on how to create the entries in the history.</span></span></div>
+
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0KS0HA">Figure 9-20</span></span> Select the desired group</div>
 
 
===Quick Communication Application (QCA)===
 
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0430HA">For users of </span><span style="font-family: Calibri; font-size: 11pt;">Plus edition or greater</span>, communication can also be viewed and recorded when not logged into the software when the Quick Communication Application is running.  See the steps below to install this Windows-only program.</div>
 
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0330HA">Install Quick Communication Application (QCA)</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0230HA"> Requirements: </span><span style="font-family: Calibri; font-size: 11pt;">Plus edition or greater only</span>.  <span style="font-size: 10pt;">The QCA also requires Microsoft Windows and is not available on the Mac at this time.</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0130HA">Login to your software with administrator privileges.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0JS0HA">Click the </span><span style="font-weight: bold;">Roster</span> tab.</div></td>
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0Z30HA">Click </span><span style="font-weight: bold;">Setup</span> in the left-hand menu.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0Y30HA">Click </span><span style="font-weight: bold;">Install Quick Communication Application</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0X30HA">Click </span><span style="font-weight: bold;">Install</span>.</div></td>
 
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0W30HA">[[Image:Emails_Letters_and_Mailing_Lists-Quick_Communication_Application_(QCA)-Communication.1.030.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0V30HA">Figure 3-3</span><span style="font-size: 12pt;"> </span>Screen during installation of Quick Communication Application</div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0U30HA">Type your database login name and password of the individual that will be recording the history.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0IS0HA">Click to select the check box at the end of the row of the desired rep to be removed.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0T30HA">[[Image:Emails_Letters_and_Mailing_Lists-Quick_Communication_Application_(QCA)-Communication.1.030.2.jpg]]</span></div>
+
   <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0HS0HA">Finding a rep may be done multiple ways.  If the business name is known, sort the roster by Business Name as shown in Figure 9-25. </span></div>
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0S30HA">Figure 3-4</span><span style="font-size: 12pt;"> </span>Login credentials screen during installation of Quick Communication Application</div>
+
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0GS0HA">If the individual rep name is known, sort the roster by Rep Last Name or use the magnifying glass [[Image:Emails_Letters_and_Mailing_Lists-Remove_representatives_from_a_group_manually-Communication.1.058.2.jpg]] to search for rep by last name which displays when displaying a limited number of records on the page.</span></div>
 +
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0FS0HA">[[Image:Emails_Letters_and_Mailing_Lists-Remove_representatives_from_a_group_manually-Communication.1.058.3.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0ES0HA">Figure 9-21</span></span> Remove a rep</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0R30HA">Click </span><span style="font-weight: bold;">Save</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0DS0HA">Click [[Image:Emails_Letters_and_Mailing_Lists-Remove_representatives_from_a_group_manually-Communication.1.058.4.jpg]]</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="margin-left: 18pt;">
+
</div>
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
===Remove representatives from a group when dropping or suspending a member===
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
+
The selection to change a member status is found on the '''General''' tab of the member’s record in the '''Members''' module. Select '''Dropped/Inactive''' when clicking the '''Membership Status''' arrow in the '''Additional Information''' area.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0Q30HA">Wait and then the QCA (Quick Communication Application) icon [[Image:Emails_Letters_and_Mailing_Lists-Quick_Communication_Application_(QCA)-Communication.1.030.3.jpg]] will appear in the system tray (down by your clock).</span></div></td>
+
 
      </tr>
+
1. When changing the status of a member to '''Dropped/Inactive''', the '''Member Drop Options''' screen will appear.
    </table>
+
In addition to the member status, each rep has a status of either '''Active''' or '''Inactive''' which is displayed for each rep on the '''Reps''' tab.
  </div>
+
 
  <div style="margin-left: 18pt;">
+
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
[[File:Communication.1.069.1.jpg]]
      <tr valign="baseline">
+
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
+
'''Figure 9-22''' Member Drop Options
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0P30HA">Right click the icon to quickly record a communication entry, eReferral, or Info Request. </span></div></td>
+
 
      </tr>
+
2.Complete the '''Member Drop Options''' screen as desired. Note the '''Representatives''' area selections as detailed on Figure 9-23 below.
    </table>
+
  </div>
+
'''Rep Status'''
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0O30HA">Recording a Communication Entry using the QCA</span></div>
+
*Active status is appropriate for representatives of members that are currently active.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0N30HA">(</span><span style="font-family: Calibri; font-size: 11pt;">Plus edition or greater only</span>)</div>
+
 
  <div style="margin-left: 18pt;">
+
*Inactive status is appropriate for a rep who is no longer acting as a representative for the member. The rep’s information and history will be retained but there is a separate distinction given to them in reports and lists.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
*Deleting a rep should be limited to a rep that was created by mistake. History and all reference to this rep would be removed.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
Group Status
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0M30HA">Make sure the QCA is installed and running in your system tray.  You will see the [[Image:Emails_Letters_and_Mailing_Lists-Quick_Communication_Application_(QCA)-Communication.1.030.4.jpg]] icon displaying.</span></div></td>
+
 
      </tr>
+
*Disabled reps within a group are not visible in the group list on a regular basis and will not be included when selecting to contact these group members. Disabling a rep also preserves the history of their participation in this group.
    </table>
+
 
  </div>
+
*Deleting a rep from a group, removes all record of their participation in the group.
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0L30HA">After installation, the QCA may need to be loaded after restarting Windows.  Click the Windows </span><span style="font-weight: bold;">Start</span> button -&gt;<span style="font-weight: bold;">All Programs</span>-&gt;<span style="font-weight: bold;">ChamberMaster</span>-&gt;<span style="font-weight: bold;">Quick Communication Application</span>.</div>
+
 
  <div style="margin-left: 18pt;">
+
[[File:Communication.1.069.2.jpg]]
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
'''Figure 9-23''' Representative options
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0K30HA">Right-click the QCA icon. [[Image:Emails_Letters_and_Mailing_Lists-Quick_Communication_Application_(QCA)-Communication.1.030.5.jpg]]</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0J30HA">Make the desired selection: </span><span style="font-weight: bold;">New Communication</span>, <span style="font-weight: bold;">New eReferral</span>, <span style="font-weight: bold;">New Info Request</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0I30HA">[[Image:Emails_Letters_and_Mailing_Lists-Quick_Communication_Application_(QCA)-Communication.1.030.6.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0H30HA">Figure 3-4</span><span style="font-size: 12pt;"> </span>Quick Communication Application selections</div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0G30HA">Complete the onscreen entries which will be recorded in your software.</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0F30HA"> </span></div>
 
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0E30HA">Sample New Communication History entry using QCA</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt; text-align: justify;"><span id="wwpID0E0D30HA">[[Image:Emails_Letters_and_Mailing_Lists-Quick_Communication_Application_(QCA)-Communication.1.030.7.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: left; text-indent: -18pt;"><span id="wwpID0E0C30HA"> </span></div>
 
  
===Inserting a graphic===
+
'''Note:''' Both active and inactive reps may be set as disabled in a group. Inactive reps, that are not disabled, are still included in emails sent to the group
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0A30HA">Adding graphics to your correspondence is a simple process that requires initially uploading the graphic to the secure ChamberMaster server. Once uploaded by a chamber staff member, it is available to all chamber staff for inclusion within correspondence.</span></div>
+
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0620HA">Most graphic file types may be uploaded including .jpg, .bmp, .gif, .png and .wmf.</span></div>
+
'''Note:''' Representatives that have a status of inactive will NOT automatically be returned to active status if a member is reinstated. Individual reps must be returned to active status on the '''Reps''' tab.
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0520HA">The </span><span style="font-family: Calibri; font-size: 11pt;">editor can be accessed from multiple places within ChamberMaster</span>.  For one example, click <span style="font-weight: bold;">New Email to Multiple Members</span> in the <span style="font-weight: bold;">Communication</span> module. After selecting the desired recipients, the correspondence editor will display.</div>
+
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0420HA">Graphics may also be included in your signature block.  Perform the same steps shown here but save it within your signature block.</span></div>
+
3. Click '''Save & Exit'''.
====Insert a graphic within communication====
+
 
  <div style="margin-left: 18pt;">
+
===Disable a rep within a group===
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
At times it may be necessary to disable a rep within a group. These members are not visible on a regular basis and will not be included if you select to contact these group members. View them at anytime by clicking '''Show Disabled group members'''. The history of their participation in this group may be preserved this way.
      <tr valign="baseline">
+
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
#Click '''Groups''' in the left-hand menu.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0220HA">When your cursor is positioned where the graphic is desired within the </span><span style="font-family: Calibri; font-size: 11pt;">editor</span>, click <span style="font-weight: bold;">Insert/Edit Image</span> [[Image:Emails_Letters_and_Mailing_Lists-Insert_a_graphic_within_communication-Communication.1.032.1.jpg]].</div></td>
+
#Click the '''Roster''' tab of the desired group
      </tr>
+
#Click to select the member or members that should be disabled.
    </table>
+
#Click '''Disable Selected members'''.
  </div>
+
 
  <div style="margin-left: 18pt;">
+
'''Note:''' You can also view their group participation on the '''Reps''' tab of the member record. Make changes to the reps status from the Reps tab by clicking the Group name.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
'''Note:''' Both active and inactive reps may be set as disabled. Inactive reps, that are not disabled, are still included in emails sent to the group.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0120HA">Click </span><span style="font-weight: bold;">Browse Server</span>. </div></td>
+
 
      </tr>
+
<html>
    </table>
+
<!-- copy and paste. Modify height and width if desired. -->
  </div>
+
      <object id="scPlayer" width="640" height="480" type="application/x-shockwave-flash" data="http://content.screencast.com/users/micronet_training/folders/chambers/media/d8ec121a-ba11-47f2-a1c9-5e9caf260126/mp4h264player.swf" >
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0Z20HA">[[Image:Emails_Letters_and_Mailing_Lists-Insert_a_graphic_within_communication-Communication.1.032.2.jpg]]</span></div>
+
<param name="movie" value="http://content.screencast.com/users/micronet_training/folders/chambers/media/d8ec121a-ba11-47f2-a1c9-5e9caf260126/mp4h264player.swf" />
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0Y20HA">Figure 4-1</span></span> Browse server</div>
+
<param name="quality" value="high" />
   <div style="margin-left: 18pt;">
+
<param name="bgcolor" value="#FFFFFF" />
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
<param name="flashVars" value="thumb=http://content.screencast.com/users/micronet_training/folders/chambers/media/d8ec121a-ba11-47f2-a1c9-5e9caf260126/FirstFrame.jpg&containerwidth=640&containerheight=480&analytics=UA-62452564-3&content=http://content.screencast.com/users/micronet_training/folders/chambers/media/d8ec121a-ba11-47f2-a1c9-5e9caf260126/c003.mp4&blurover=false" />
 +
<param name="allowFullScreen" value="true" />
 +
<param name="scale" value="showall" />
 +
<param name="allowScriptAccess" value="always" />
 +
<param name="base" value="http://content.screencast.com/users/micronet_training/folders/chambers/media/d8ec121a-ba11-47f2-a1c9-5e9caf260126/" />
 +
<iframe type="text/html" frameborder="0" scrolling="no" style="overflow:hidden;" src="http://www.screencast.com/users/micronet_training/folders/chambers/media/d8ec121a-ba11-47f2-a1c9-5e9caf260126/embed" height="480" width="640" ></iframe>
 +
</object>  
 +
</html>
 +
 
 +
===Allow members to join group===
 +
<div xmlns="http://www.w3.org/1999/xhtml">
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0CR0HA">Members may choose to join or remove themselves from groups that have been designated by Chamber staff.  When a member logs into the Member Information Center, they are able to select the desired groups.</span></div>
 +
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt; text-align: justify;"><span id="wwpID0E0BR0HA">[[Image:Emails_Letters_and_Mailing_Lists-Allow_members_to_join_group-Communication.1.061.1.jpg]]</span></div>
 +
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0AR0HA">Figure 9-24 Member is able to select to belong to group</span></div>
 +
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 18pt;"><span id="wwpID0E06Q0HA">Designate Group as Member self-select</span></div>
 +
   <div style="margin-left: 18pt;">
 +
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0X20HA">Browse to the desired file and click it to select.  See Figure 4-2 below.  Or you may upload a </span><span style="text-decoration: underline;">new</span> file to the ChamberMaster server by clicking <span style="font-weight: bold;">Browse</span>, browsing to the desired file, click to select, click <span style="font-weight: bold;">Open</span>, and then click <span style="font-weight: bold;">Upload</span>.  Then you may click the desired filename to select it.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E05Q0HA">Click </span><span style="font-weight: bold;">Groups</span> in the left-hand menu.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0W20HA">[[Image:Emails_Letters_and_Mailing_Lists-Insert_a_graphic_within_communication-Communication.1.032.3.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0V20HA">Figure 4-2</span></span> Insert graphic</div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0U20HA">If you choose to upload a new file to the secure ChamberMaster server, this file is also available to all chamber staff for inclusion in their documents.</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0T20HA">Make any desired changes on the </span><span style="font-weight: bold;">Image Properties</span> screen and then click <span style="font-weight: bold;">Continue</span>.  See Figure 4-3.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E04Q0HA">Select the title of the desired Group.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0S20HA">[[Image:Emails_Letters_and_Mailing_Lists-Insert_a_graphic_within_communication-Communication.1.032.4.jpg]]</span></div>
+
   <div style="margin-left: 18pt;">
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0R20HA">Figure 4-3</span></span> Image Properties</div>
 
 
 
====Modify an existing graphic (graphic size, borders, alternative text)====
 
<div xmlns="http://www.w3.org/1999/xhtml">
 
   <div style="margin-left: 18pt;">
 
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0P20HA">Locate the graphic that you desire to edit on the </span><span style="font-family: Calibri; font-size: 11pt;">editor screen</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E03Q0HA">Click the </span><span style="font-weight: bold;">General</span> tab.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0O20HA">[[Image:Emails_Letters_and_Mailing_Lists-Modify_an_existing_graphic_(graphic_size_border-Communication.1.033.1.jpg]]</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0N20HA">Right-click the graphic.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E02Q0HA">Click the checkbox “Allow members to join/leave this group through their Member Information Center login.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 1,884: Line 1,944:
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0M20HA">Click </span><span style="font-weight: bold;">Image Properties</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E01Q0HA">Click </span><span style="font-weight: bold;">Save Changes</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0ZQ0HA">[[Image:Emails_Letters_and_Mailing_Lists-Allow_members_to_join_group-Communication.1.061.2.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0YQ0HA">Figure 9-25 Allowing members to join/leave this group</span></div>
 +
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 18pt;"><span id="wwpID0E0XQ0HA"> </span></div>
 +
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 18pt;"><span id="wwpID0E0WQ0HA">Steps for Member to Join/Leave Group</span></div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0L20HA">Make desired changes. See Figure 4-3 in the previous section “Inserting a Graphic within Communication”.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0VQ0HA">Member accesses </span><span style="color: #003366; font-size: 11pt; text-decoration: underline;">[[http://www.chamberlogin.com/|www.chamberlogin.com]]</span> and logs in to the Member Information Center.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
Line 1,900: Line 1,964:
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0K20HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0UQ0HA">Click </span><span style="font-weight: bold;">Employees/Reps</span> in the <span style="font-weight: bold;">Member Info</span> section of the left-hand menu.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
</div>
 
 
====Remove an existing graphic (from the editor screen)====
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0I20HA">Locate the graphic that you desire to edit on the </span><span style="font-family: Calibri; font-size: 11pt;">editor screen</span>.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0TQ0HA">Click to select the checkbox in front of the desire group to join (or click to deselect the desired group to leave).</span></div></td>
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0H20HA">Right-click the graphic.</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0G20HA">Click </span><span style="font-weight: bold;">Cut</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0F20HA">[[Image:Emails_Letters_and_Mailing_Lists-Remove_an_existing_graphic_(from_the_editor_scre-Communication.1.034.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0E20HA">[[Image:Emails_Letters_and_Mailing_Lists-Remove_an_existing_graphic_(from_the_editor_scre-Communication.1.034.2.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0D20HA">Figure 4-4</span></span> Allow access</div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0C20HA"> </span></div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;"><span style="font-family: &quot;Tms Rmn&quot;; font-size: 10pt;">1. </span></div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0B20HA">Click Allow access if necessary.     <br /></span></div></td>
 
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0SQ0HA">[[Image:Emails_Letters_and_Mailing_Lists-Allow_members_to_join_group-Communication.1.061.3.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0RQ0HA">Figure 9-26 Member selects desired groups</span></div>
 +
</div>
  
====Remove a graphic (from the ChamberMaster server)====
+
===Allow the public to join===
  <div style="margin-left: 18pt;">
+
Any group can be set so that visitors to your website could add themselves to your group. Select each group as shown below, then make sure you’ve got the appropriate website link added to your public website as shown here: http://aname.yourdomain.com/communication
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
*Allows the public (consumers, non-members) and members to easily sign up for groups.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
*It’s a public module, like the business directory, event calendar, etc.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0610HA">Within the </span><span style="font-family: Calibri; font-size: 11pt;">editor</span>, click <span style="font-weight: bold;">Insert/Edit Image</span> [[Image:Emails_Letters_and_Mailing_Lists-Remove_a_graphic_(from_the_Chambermaster_server)-Communication.1.035.1.jpg]].</div></td>
+
 
      </tr>
+
 
    </table>
+
[[File:Communication.1.072.1.jpg]]
  </div>
+
 
  <div style="margin-left: 18pt;">
+
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
*Select the “Allow consumers to join/leave this group …“ checkbox on the desired group(s)
      <tr valign="baseline">
+
*Have your web designer add the /communication module link to your website
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
*Visitors will fill out the contact info and select desired group(s). After replying to a simple confirmation email, the visitor will be added to your group.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0510HA">Click </span><span style="font-weight: bold;">Browse Server</span>. </div></td>
+
*If the email used on the form matches an existing representative then the group membership is tied to a particular representative, and thus a membership.
      </tr>
+
*If the email doesn’t belong to a rep then it is created as a [[Community Member]].
    </table>
+
*Recipients may unsubscribe via the unsubscribe link in the emails or submit another form with no groups selected.
  </div>
+
 
  <div style="margin-left: 18pt;">
+
===Other suggestions for creating groups===
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0DQ0HA">Many tasks in ChamberMaster are made simple when groups are defined.  For instance, communication may easily be targeted to a pre-defined group and the database may be queried for a particular group.  The suggestions below may trigger some of your own ideas on how to create and use groupsRemember, these are simply some ideas - - use your own creativity in naming and organizing potential groups.</span></div>
      <tr valign="baseline">
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0CQ0HA">As you create groups, a </span><span style="font-weight: bold;">Group Type</span> designation will help to keep them organized. Create your own group types by selecting <span style="font-weight: bold;">Define Group Types</span> in the <span style="font-weight: bold;">Setup</span> module You may edit group types when on the <span style="font-weight: bold;">General</span> tab of any group by clicking <span style="font-weight: bold;">Type:</span> (see Figure 9-24 in the “Mailing list groups” below)</div>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0410HA">Click the X at the end of the desired graphic to be removed from the ChamberMaster serverSee Figure 4-5.</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0310HA">[[Image:Emails_Letters_and_Mailing_Lists-Remove_a_graphic_(from_the_Chambermaster_server)-Communication.1.035.2.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0210HA">Figure 4-5</span></span> Remove graphic from the server</div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0110HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0Z10HA">[[Image:Emails_Letters_and_Mailing_Lists-Remove_a_graphic_(from_the_Chambermaster_server)-Communication.1.035.3.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0Y10HA">Figure 4-6</span></span> Delete confirmation question</div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0X10HA">Click </span><span style="font-weight: bold;">Close</span>. [[Image:Emails_Letters_and_Mailing_Lists-Remove_a_graphic_(from_the_Chambermaster_server)-Communication.1.035.4.jpg]]</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  
==Working with Templates/Documents==
+
===Mailing list groups===
Communication created may be saved for future use in one of two ways - - as a document or a template.  
+
[[File:Communication.1.074.1.jpg]]
Saving a document allows you to name and save the communication piece to be retrieved at a later time, modified, and saved again. Saving a template allows you to save the communication piece to be retrieved at a later time but will not allow any modifications to be made to the original, thus maintaining the integrity of that communication piece.
 
  
[http://www.chambermaster.com/directory/include/help/Videos/Comm/emtemplate/emailtemplates.html Accessing and Using Communication Templates]
+
'''Figure 9-24''' General tab when in the tabbed view
  
===Saving a document===
+
===Advisory groups===
  <div style="margin-left: 18pt;">
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E04P0HA">[[Image:Emails_Letters_and_Mailing_Lists-Advisory_groups-Communication.1.065.1.jpg]]</span></div>
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E03P0HA">Figure 9-25 Advisory groups</span></div>
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0O10HA">Open the </span><span style="font-family: Calibri; font-size: 11pt;">editor</span> and create the desired communication piece.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0N10HA">Click </span><span style="font-weight: bold;">Save</span> ( [[Image:Emails_Letters_and_Mailing_Lists-Saving_a_document-Communication.1.037.1.jpg]]).  </div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0M10HA">Complete the </span><span style="font-weight: bold;">Save Name</span> and <span style="font-weight: bold;">Description</span> fields in the <span style="font-weight: bold;">Save</span> window ensuring that <span style="font-weight: bold;">Save the text as a new document</span> is selected.  See Figure 5-1 below.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0L10HA">[[Image:Emails_Letters_and_Mailing_Lists-Saving_a_document-Communication.1.037.2.jpg]]</span></div>
 
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="color: #000000; font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0K10HA">Figure 5-1 </span></span><span style="color: #000000;">– Save window</span></div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0J10HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  
===Saving changes to an existing document===
+
===Committee groups===
#Open the existing document and make desired changes.
+
[[File:Communication.1.076.1.jpg]]
#Click '''Save''' [[Image:Emails_Letters_and_Mailing_Lists-Saving_changes_to_an_existing_document-Communication.1.038.1.jpg]].
 
#Click the '''Update an existing document''' radio button.
 
#Click the '''Update an existing document''' arrow to select the desired document to update.
 
#:[[Image:Emails_Letters_and_Mailing_Lists-Saving_changes_to_an_existing_document-Communication.1.038.2.jpg]]
 
#Click '''OK'''.
 
  
===Saving a Template===
+
'''Figure 9-26''' Committee groups
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E06Z0HA">Open the </span><span style="font-family: Calibri; font-size: 11pt;">editor</span> and create the desired communication piece or open an existing document and make any desired changes.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E05Z0HA">Click </span><span style="font-weight: bold;">Save</span> ( [[Image:Emails_Letters_and_Mailing_Lists-Saving_a_Template-Communication.1.039.1.jpg]]).</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E04Z0HA">Complete the </span><span style="font-weight: bold;">Save Name</span> and <span style="font-weight: bold;">Description</span> fields in the <span style="font-weight: bold;">Save</span> window ensuring that <span style="font-weight: bold;">Save the text as a new template</span> is selected.  See Figure 5-3 below.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E03Z0HA">[[Image:Emails_Letters_and_Mailing_Lists-Saving_a_Template-Communication.1.039.2.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E02Z0HA">Figure 5-3</span></span> – Saving a template</div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E01Z0HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  
===Using a template===
+
===Community groups===
  <div style="margin-left: 18pt;">
+
[[File:Communication.1.077.1.jpg]]
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0YZ0HA">Open the </span><span style="font-family: Calibri; font-size: 11pt;">editor</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0XZ0HA">Click </span><span style="font-weight: bold;">Choose a Template</span> ([[Image:Emails_Letters_and_Mailing_Lists-Using_a_template-Communication.1.040.1.jpg]]).</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0WZ0HA">Click the template title to select the desired template.</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0VZ0HA">[[Image:Emails_Letters_and_Mailing_Lists-Using_a_template-Communication.1.040.2.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: left;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0UZ0HA">Figure 5-4</span></span> – Choose a template<br /></div>
 
  
===Using Pre-defined Templates===
+
'''Figure 9-27''' Community groups
A number of predefined templates are provided that may be selected and brought onto your own list of templates. You may use these templates “as is” or choose to modify and then re-save with your own name.
 
  
===Adding a Predefined Template===
+
===Program groups===
 +
[[File:Communication.1.078.1.jpg]]
  
1. In the email edit screen, click the '''Choose a Template''' button.
+
'''Figure 9-28''' Program groups
  
 +
===New member groups===
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0PP0HA">[[Image:Emails_Letters_and_Mailing_Lists-New_member_groups-Communication.1.069.1.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0OP0HA">Figure 9-29</span></span> New member groups</div>
  
::[[File:edit_email_screen.png]]
+
=='''<span style="color:#800080">Managing Quarantined Emails'''</span>==
 +
----
  
::'''Figure: '''The email edit screen and '''Choose a Template''' button.
+
{| class="wikitable"
 +
|-
 +
! '''Updates to Quarantined Email Process coming Q2 2019'''
 +
|-
 +
| Due to increased vigilance from outside organizations that rank email sender reputation, having a clean email address list is very important to ensure all of our customers can continue to communicate reliably to their members.  
  
 +
To assist you in this task, a new process will be enabled in the upcoming months that will scan your email addresses for invalid status. The following types of addresses would be considered invalid: Addresses where the syntax is incorrect (e.g. multiple @ symbols, extra space, etc.), the domain of the email address doesn't exist, the address of the recipient no longer exists on the receiving server, and when the MX record of the domain itself doesn't exist. These are all cases where the email would never make it through to anyone.
  
2. Click '''Predefined Templates'''.
+
GrowthZone has implemented processes to identify and quarantine emails that have been identified as invalid in your database, while keeping you in full control of your addresses.
  
 +
'''Summary of New Process''':
  
::[[File:Emails_Letters_and_Mailing_Lists-Using_Pre-defined_Templates-Communication.1.041.3.jpg]]
+
#An Email warning of upcoming quarantine will be sent 30 days prior to quarantine to notify you that email(s) are to be quarantined. This email is sent to those staff members who have subscribed to the '''Invalid Email Address Notifications''' notification (See '''[[Administrator_Tasks#Set_Email_Notifications|Staff Email Notifications]]''' for information on subscribing to the notification). '''[https://www.screencast.com/t/FhMIy0hmHBX Sample Email]'''.
 +
#:The email contains action links to:
 +
#:*Re-check the email – if the email is verified, then the email is no longer subject to quarantine, and will be returned to normal status
 +
#:*Change Address – this option will allow you to update the email address, and it will then be run through the nightly scan. If the email address is verified, it will be returned to normal status.
 +
#:*Mark As Good – this option allows you to mark an email as good and return to normal status in the database. It will be rechecked in 90 days.
 +
#::'''NOTE:''' A new item has been added to the '''Task List''', that will allow you to link to quarantined emails and perform the actions described above.  
 +
#A reminder email '''warning''' will be sent five days prior to the final quarantine of emails. [https://www.screencast.com/t/VrlZnvkA Sample Email].
 +
#One final email will be sent, on the day of the quarantine,  indicating the emails have been quarantined. But, note, that staff may recheck, change or mark as good at any time, even if quarantined.
 +
::'''NOTE:''' You can check on the invalid list at any time by clicking '''Invalid Emails''' in the '''Task List'''.
 +
|}
  
::'''Figure: '''Selecting Predefined Templates
+
==='''<span style="color:#800080">Quarantined Invalid Email Address Report'''</span>===
 +
----
  
 +
The '''Quarantined Invalid Email Address''' report provides a list of all emails that have been marked as invalid, and removed from your database. Due to increased vigilance from outside organizations that rank email sender reputation, having a clean email address list is very important to ensure all of our customers can continue to communicate reliably to their members. The following types of addresses would be considered invalid: Addresses where the syntax is incorrect (e.g. multiple @ symbols, extra space, etc.), the domain of the email address doesn't exist, the address of the recipient no longer exists on the receiving server, and when the MX record of the domain itself doesn't exist. These are all cases where the email would never make it through to anyone.
  
3. Click the template title to select the desired predefined template.
+
The report consists of two sections: '''Emails Quarantined''' and '''Will Be Quarantined'''. The report includes the email address, name of member or rep, the member/rep ID, location in the database the address has been removed from (clicking the location will take you to the page in the database where the email was used), reason why the address was removed, date of removal.
  
 +
[[File:Invalid Emails1.JPG|1000px|center]]
  
::[[File:Emails_Letters_and_Mailing_Lists-Using_Pre-defined_Templates-Communication.1.041.5.jpg]]
 
  
::'''Figure: '''Sample of predefined templates
+
{| class="wikitable"
 +
|-
 +
|
 +
[[File:One Row.png|25px]]
 +
| style="width: 100%"| '''NOTE:''' When an email is removed, an automated email will be sent to all staff that are signed up to receive email notification.  All staff will be set to have this notification enabled by default. A sample email is shown below.'''.
 +
|}
  
 +
===='''<span style="color:#800080">Recheck an Invalid Email'''</span>====
 +
----
  
4. Click '''OK''' to select another template right now or click '''Cancel''' to return to your own list of templates.
+
On the '''Quarantined Invalid Email Report''' click the '''Re-check''' link next to the email address you would like to check.
 +
[[File:Invalid Emails2.jpg|1000px|center]]
 +
The results of the re-check will be displayed, as shown below.
  
5. Once on your list of templates, click to select the desired template.
+
[[File:Recheck.JPG|800px|center]]
  
6. All fields with [ ] will auto-fill with the data from the member’s record or from your association contact information where appropriate.
+
If the address is found to be valid, will be removed from the Quarantine list. If the address is found to be invalid, it will remain on the quarantine list.
  
==Blogs==
+
===='''<span style="color:#800080">Mark an Invalid Email as Good'''</span>====
Blogs are a great way to get your message out to your members and the public. Users with '''[http://chambermaster.com/productPricing Pro Edition]''' can now create one or more blogs that integrate perfectly with your website and Member Information Center. Watch a quick video on what the Blog feature can do for you: <html><a href="http://screencast.com/t/y6Rn70sug0" target="_blank"><img src="/images/3/31/Vid.png" /></a></html>
+
----
 +
After running Re-Check, if you've personally verified this address is good even though the verification system indicates it is not, we've given you an option to mark it as good  and remove it from the Quarantine list. Please do not abuse this option; we want to protect your email sender reputation.
  
===Creating a Blog===
+
[[File:Invalid Emails3.jpg|1000px|center]]
:Watch a video on how to create a blog: <html><a href="http://www.screencast.com/t/Q6mFlWL5OKx" target="_blank"><img src="/images/3/31/Vid.png" /></a></html>
 
  
 +
#On the '''Quarantined Invalid Email Report''' click the '''MarkAsGood''' link next to the email address you would like to mark as good.
 +
#:[[File:Markasgood.JPG|800px|center]]
 +
#Review the warning information on the '''Mark as Good''' dialog box.
 +
#If you wish to proceed, click the '''Mark as Good''' button.
  
1. From your Dashboard, click '''Communication''' on the left-hand menu. Under "Other Communication Tools", click '''Manage Blog'''.
+
===='''<span style="color:#800080">Change an Invalid Email address'''</span>====
 +
----
  
 +
Using the '''Quarantined Invalid Email''' report, you can correct an invalid email address. The correction will be updated throughout their record; the current address will then be removed from the Quarantine list.
  
::[[File:blog1.png]]
+
[[File:Invalid Emails4.jpg|1000px|center]]
  
 +
#On the '''Quarantined Invalid Email Report''' click the '''Change''' link next to the email address you would like to change.
 +
#:[[File:Change email address.JPG|500px|center]]
 +
#Enter the new email address in the '''Please replace email address...''' text-box.
 +
#Click the '''Replace''' button.
  
2. From the Blog Tool '''Home''' tab, click the '''Create New Blog''' button.
+
==Storing Documents - Cloud Drive==
 +
Store your documents in the Cloud Drive, a selection in the left-hand menu of your software<ref>'''Note: '''These document storage folders are only available for those with Plus edition or greater.
 +
</ref>, to access them anytime from any computer that has a connection to the internet and access to the database. 10 GB of storage space is available to you.
  
 +
Upload files<ref>File types allowed: jpg, jpeg, gif, png, svg, txt, pdf, odp, ods, odt, rtf, doc, docx, pub, xls, xlsx, ppt, pptx, ogv, mp4, webm, ogg, mp3, wav. up to 50 MB in size.</ref> to '''My Documents''' for your personal use or into '''Shared Documents''' to make them available for your entire staff.
  
::[[File:blog2.png]]
+
*[[Emails_Letters_and_Mailing_Lists-Storing_a_personal_document_for_use_later|Storing a document for personal use later]]
 +
*[[Emails_Letters_and_Mailing_Lists-Storing a document to share with other staff|Storing a document to share with other staff]]
 +
*[[Emails_Letters_and_Mailing_Lists-Storing documents on a member’s record for archiving purposes|Storing documents on a member’s record for archiving purposes]]
 +
*[[Emails_Letters_and_Mailing_Lists-Storing files for members to access|Storing files for members to access]]
 +
*[[Storing_Images_Used_In_Emails|Storing images that are used in emails or wherever the editor is used]]
  
  
3. Give the blog a '''Name''' (required) and '''Description''' (optional), then click '''Save'''.
+
:Locate these two tabs by clicking '''Cloud Drive''' in the left-hand menu or by selecting the desired folder from the Common Tasks tab in the Dashboard module.
  
  
::[[File:blog3.png]]
+
::[[File:Communication.1.083.1.jpg]]
  
  
4. Once saved, you will be in the '''Posts''' tab. To create your first post, click '''New Post'''.
+
::'''Figure:''' Document storage on the Cloud Drive
  
 
+
===Storing a personal document for use later===
::[[File:blog4.png]]
+
   <div style="margin-left: 18pt;">
 
+
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
+
       <tr valign="baseline">
5. On the '''New Post''' screen, give the post a title, some body text, set the '''Status''' to "Published", and click the '''Save''' button.
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
 
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0HN0HA">Click </span><span style="font-weight: bold;">Cloud Drive</span> in the left-hand menu.</div></td>
 
+
       </tr>
::[[File:blog5.png]]
+
     </table>
 
 
 
 
6. When you are ready to make this blog available to your audience, click the '''Share Blog''' tab. Change the '''Blog Status''' to "Active", and click the '''Save''' button. Use one of the distribution methods a the bottom of the page to get your blog out there.
 
 
 
 
 
::[[File:blog6.png]]
 
 
 
==Mail Merge==
 
Similar to performing a Mail Merge in Microsoft Word, ChamberMaster / GrowthZone maintains the ability to insert a database field within the context of your communication piece, creating personalized, unique communication output.
 
 
 
===Inserting a database field===
 
<div xmlns="http://www.w3.org/1999/xhtml">
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0BZ0HA">[[Image:Emails_Letters_and_Mailing_Lists-Inserting_a_database_field-Communication.1.043.1.jpg]]</span><span style="font-weight: bold; text-decoration: underline;"> </span><span style="color: #003366; font-size: 11pt; font-weight: bold; text-decoration: underline;">[[http://www.screencast.com/t/MjU2MmIx|Inserting Database Fields into Communication]]</span></div>
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
 
         <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0AZ0HA">Open the editor window</span></span> and type any text that will be consistent for all recipients. Example:  </div></td>
 
       </tr>
 
     </table>
 
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E06Y0HA">[[Image:Emails_Letters_and_Mailing_Lists-Inserting_a_database_field-Communication.1.043.2.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E05Y0HA">Figure 6-1 Example letter that will contain Database fields</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E04Y0HA">When you desire to insert a database field, click the </span><span style="font-weight: bold;">Add Database Field</span> icon. ([[Image:Emails_Letters_and_Mailing_Lists-Inserting_a_database_field-Communication.1.043.3.jpg]]).</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0GN0HA">Click </span><span style="font-weight: bold;">My Documents</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0FN0HA">[[Image:Emails_Letters_and_Mailing_Lists-Storing_a_personal_document_for_use_later-Communication.1.074.1.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0EN0HA">Figure 11-2b Sample </span><span style="font-weight: bold;">Cloud Drive</span> window</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E03Y0HA">Click the plus sign ([[Image:Emails_Letters_and_Mailing_Lists-Inserting_a_database_field-Communication.1.043.4.jpg]]) to expand the desired section and display available database field selections.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0DN0HA">(Optional) Click </span><span style="font-weight: bold;">New folder</span> to create a folder to organize your files or double-click on the desired folder.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E02Y0HA">[[Image:Emails_Letters_and_Mailing_Lists-Inserting_a_database_field-Communication.1.043.5.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E01Y0HA">Figure 6-2</span></span>– Add Database Field window</div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ZY0HA">Click to select the desired database field.  The selected field will display in the editor window within brackets. e.g. </span><span style="font-family: Arial; font-size: 10pt;"><nowiki>[</nowiki>Company Name<nowiki>]</nowiki></span> </div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0CN0HA">Click </span><span style="font-weight: bold;">Browse</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E0YY0HA">As you continue and actually generate the communication output, the field name will be replaced with the appropriate matching data for that member. </span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
 
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0XY0HA">Proceed with standard steps to complete this communication.  All fields displayed in brackets will be filled with data from the member’s record.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0BN0HA">Locate the desired file to upload and click </span><span style="font-weight: bold;">Open</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0WY0HA">[[Image:Emails_Letters_and_Mailing_Lists-Inserting_a_database_field-Communication.1.043.6.jpg]]</span></div>
+
   <div style="margin-left: 18pt;">
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0VY0HA">Figure 6-3</span><span style="font-size: 12pt;"> </span>Sample letter with Database Field inserted</div>
+
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
</div>
+
      <tr valign="baseline">
 +
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
 +
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0AN0HA">Click </span><span style="font-weight: bold;">Upload</span>.</div></td>
 +
      </tr>
 +
    </table>
 +
  </div>
 +
  <div style="margin-left: 18pt;">
 +
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 +
      <tr valign="baseline">
 +
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
 +
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E06M0HA">The selected file will be uploaded into your document storage.</span></div></td>
 +
      </tr>
 +
    </table>
 +
  </div>
 +
   <div style="margin-left: 18pt;">
 +
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 +
      <tr valign="baseline">
 +
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
 +
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E05M0HA">Access this document anytime by clicking </span><span style="font-weight: bold;">My Documents</span> in the <span style="font-weight: bold;">Cloud Drive</span> or on the <span style="font-weight: bold;">Common Tasks</span> tab in the <span style="font-weight: bold;">Dashboard</span>.</div></td>
 +
      </tr>
 +
    </table>
 +
  </div>
 +
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt;"><span id="wwpID0E04M0HA">Note: only available for those with Plus edition or greater.</span></div>
  
===Sending Login Information===
+
===Storing a document to share with other staff===
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0TY0HA">Your members will want to login to the Member Information Center in order to view and update their membership information and member webpage, view and add Hot Deals, view and submit events, and view and add job postings.</span></div>
+
<div xmlns="http://www.w3.org/1999/xhtml">
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0SY0HA">Instead of sending their login name and password to them, you can generate an email and include a link so the member can automatically retrieve their login information.</span></div>
+
   <div style="margin-left: 18pt;">
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0RY0HA">A number of pre-defined templates are provided that are ready to send out and already include links to your login page and a link where they can retrieve login information.  See “Using Pre-Defined Templates”.  Feel free to use any of these or use the steps below to create communication of your own.</span></div>
+
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0QY0HA">If you still wish to send out the login and password to your members, follow </span><span style="font-family: Calibri; font-size: 11pt;">the next steps</span> to create and print individual letters to each of your members that include login information. Sending passwords via mail may be more secure for sending passwords since most email is unencrypted. If you desire to send the login information via email, follow the same general steps below except you will select <span style="font-weight: bold;">New Email to Multiple Members</span> for Step #2.</div>
+
      <tr valign="baseline">
 
+
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
==Remove Unwanted Headers & Footers==
+
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E02M0HA">Click </span><span style="font-weight: bold;">Cloud Drive</span> in the left-hand menu.</div></td>
When creating reports and correspondence in ChamberMaster, the preview window is displayed in a browser window (i.e. Internet Explorer). Internet Explorer has a default header and footer that are wonderful when printing pages from the web, but when printing out your formal ChamberMaster reports or letters it is not usually desirable.
+
      </tr>
 
+
    </table>
===Header and Footer Codes===
+
  </div>
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0YW0HA">The codes with the &amp; (ampersand symbol) represent certain elements within the Internet Explorer header and footer. Use these to customize your own header or footer!</span></div>
+
  <div style="margin-left: 18pt;">
   <table style="border-collapse: collapse; margin-left: -5.4pt; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt; width: 412.5pt;" cellspacing="0" summary="">
+
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
    <tr>
+
      <tr valign="baseline">
      <td style="background-color: #000066; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt; vertical-align: bottom; width: 68.75pt;">
+
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABL0XW0HA">Code</span></span></div>
+
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E01M0HA">Click </span><span style="font-weight: bold;">Shared Documents</span>.</div></td>
      </td>
+
      </tr>
      <td style="background-color: #000066; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt; vertical-align: bottom; width: 343.75pt;">
+
    </table>
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EAAL0XW0HA">Element the code represents</span></span></div>
+
  </div>
       </td>
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0ZM0HA">[[Image:Emails_Letters_and_Mailing_Lists-Storing_a_document_to_share_with_other_staff-Communication.1.075.1.jpg]]</span></div>
     </tr>
+
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0YM0HA">Figure 11-2c Sample </span><span style="font-weight: bold;">Cloud Drive</span> window</div>
    <tr>
+
  <div style="margin-left: 18pt;">
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABK0XW0HA">&amp;w</span></span></div>
+
      <tr valign="baseline">
      </td>
+
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0XM0HA">(Optional) Click </span><span style="font-weight: bold;">New folder</span> to create a folder to organize your files or double-click on the desired folder.</div></td>
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAK0XW0HA">Window title</span></div>
+
       </tr>
      </td>
+
     </table>
    </tr>
+
  </div>
     <tr>
+
  <div style="margin-left: 18pt;">
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABJ0XW0HA">&amp;u</span></span></div>
+
      <tr valign="baseline">
      </td>
+
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0WM0HA">Click </span><span style="font-weight: bold;">Browse</span>.</div></td>
         <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAJ0XW0HA">Page address (URL)</span></div>
+
      </tr>
      </td>
+
     </table>
    </tr>
+
  </div>
     <tr>
+
  <div style="margin-left: 18pt;">
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABI0XW0HA">&amp;d</span></span></div>
+
      <tr valign="baseline">
      </td>
+
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0VM0HA">Locate the desired file to upload and click </span><span style="font-weight: bold;">Open</span>.</div></td>
         <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAI0XW0HA">Date in short format specified by Regional Settings in Control Panel</span></div>
+
      </tr>
      </td>
+
     </table>
    </tr>
+
  </div>
     <tr>
+
  <div style="margin-left: 18pt;">
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABH0XW0HA">&amp;D</span></span></div>
+
      <tr valign="baseline">
       </td>
+
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0UM0HA">Click </span><span style="font-weight: bold;">Upload</span>.</div></td>
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAH0XW0HA">Date in long format specified by Regional Settings in Control Panel</span></div>
+
      </tr>
      </td>
+
     </table>
    </tr>
+
  </div>
    <tr>
+
  <div style="margin-left: 18pt;">
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABG0XW0HA">&amp;t</span></span></div>
+
       <tr valign="baseline">
      </td>
+
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0TM0HA">The selected file will be uploaded into your document storage.</span></div></td>
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAG0XW0HA">Time in the format specified by Regional Settings in Control Panel</span></div>
+
      </tr>
      </td>
+
    </table>
    </tr>
+
  </div>
    <tr>
+
  <div style="margin-left: 18pt;">
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABF0XW0HA">&amp;T</span></span></div>
+
      <tr valign="baseline">
       </td>
+
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0SM0HA">Other staff members may now access this document by clicking </span><span style="font-weight: bold;">Shared Documents</span> in the <span style="font-weight: bold;">Cloud Drive</span> or on the <span style="font-weight: bold;">Common Tasks </span>tab in the <span style="font-weight: bold;">Dashboard</span>.</div></td>
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAF0XW0HA">Time in 24-hour format</span></div>
+
       </tr>
      </td>
+
    </table>
    </tr>
+
  </div>
    <tr>
+
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E0RM0HA">Note: a new non-removable </span><span style="color: #000000; font-family: Arial; font-weight: bold;">Members Only</span> folder appears under the CloudDrive Shared folders area. This folder was placed there by our programmers in preparation for a future release that will provide a location for staff to place member-only files and folders. Placing files in this folder will not hurt but will not do anything for you or your members at this time. Stay tuned!</div>
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
 
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABE0XW0HA">&amp;p</span></span></div>
+
===Storing files for members to access===
      </td>
+
 
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
1. Click '''Cloud Drive''' in the left-hand menu.
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAE0XW0HA">Current page number</span></div>
+
 
      </td>
+
2. Click '''Shared Documents'''.
    </tr>
+
 
    <tr>
+
3. (Optional) Click '''New folder''' to create a folder to organize your files or double-click on the desired folder.
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
+
 
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABD0XW0HA">&amp;P</span></span></div>
+
4. Click '''Browse'''.
      </td>
 
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
 
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAD0XW0HA">Total number of pages</span></div>
 
      </td>
 
    </tr>
 
    <tr>
 
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
 
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABC0XW0HA">&amp;&amp;</span></span></div>
 
      </td>
 
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
 
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAC0XW0HA">A single ampersand (&amp;)</span></div>
 
      </td>
 
    </tr>
 
    <tr>
 
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
 
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABB0XW0HA">&amp;b</span></span></div>
 
      </td>
 
      <td style="background-color: #FFFFCC; padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
 
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAB0XW0HA">The text immediately following these characters as centered</span></div>
 
      </td>
 
    </tr>
 
    <tr>
 
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
 
        <div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0EABA0XW0HA">&amp;b&amp;b</span></span></div>
 
      </td>
 
      <td style="padding-bottom: 3pt; padding-left: 3pt; padding-right: 3pt; padding-top: 3pt;">
 
        <div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0EAAA0XW0HA">The text immediately following the first "&amp;b" as centered, and the text following the second "&amp;b" as right-justified</span></div>
 
      </td>
 
    </tr>
 
  </table>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: left;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0WW0HA">Table 7-1</span></span><span style="color: #000000;"> Header &amp; Footer options</span></div>
 
  
==Creating a Signature Block==
+
5. Locate the desired file to upload and click '''Open'''.
  
Saving your signature block as a template may save time when creating correspondence. Design your signature block with any included text and graphics.  You may also include items that would belong in the header such as your logo.  Save it as a template.  When ready to create your correspondence, first retrieve the signature block using the '''Choose a Template''' selection.  Then type your correspondence above your signature block.  
+
6. Click '''Upload'''.
  
#Click '''Communication''' in the left-hand navigation bar.  
+
7. The selected file will be uploaded into your document storage.
#Click '''Email a member'''.
+
 
#When the editor displays, create the desired signature block.
+
8. Other staff members may now access this document by clicking '''Shared Documents''' in the Cloud Drive or on the '''Common Tasks''' tab in the Dashboard.
#:Hint: You might want to start the signature block with two blank lines before your actual signature lines.  
 
#:[[Image:Emails_Letters_and_Mailing_Lists-Creating_a_Signature_block-Communication.1.050.1.jpg]]
 
#Click '''Save'''. [[Image:Emails_Letters_and_Mailing_Lists-Creating_a_Signature_block-Communication.1.050.2.jpg]]
 
#Complete the '''Save Name/Description''' fields in the Save window.
 
#:[[Image:Emails_Letters_and_Mailing_Lists-Creating_a_Signature_block-Communication.1.050.3.jpg|center]]
 
#Click the '''Save the text as a new template.''' radio button.
 
#Click '''OK'''.  
 
  
After creating the signature block, it may be used at any time when sending emails or letters.  See “Using a Signature Block”.  
+
:'''Note: '''Only available for those with Plus edition or greater.
  
===Using a Signature Block===
+
===Storing files that can be attached to an email or accessed through a URL===
 +
Any files uploaded to the '''Email Attachments''' area in the '''Cloud Drive''' will be available to be attached to an email when sending using the software’s editor. These files are also available as public links without being sent in an email when the link is made known to the end user.
  
#Open the editor by selecting one of the many ways to send an email or create letters in the software.
+
'''Note:''' The '''Cloud Drive''' tabs are only available for those with Plus edition or greater but the Email Attachments are accessible under Dashboard-Common Tasks.
#Click '''Choose a Template'''. [[Image:Emails_Letters_and_Mailing_Lists-Using_a_Signature_Block-Communication.1.051.1.jpg]]
 
#Click the template title to select the desired signature template. Your signature block will appear.
 
#:[[Image:Emails_Letters_and_Mailing_Lists-Using_a_Signature_Block-Communication.1.051.2.jpg|center]]
 
#Type the desired communication.  Your signature block will “move” down the page as you type the communication.
 
  
==Communicating Using Groups & Mailing Lists==
+
1. Click '''Cloud Drive''' in the left-hand menu.
Sending communication via email and letters may be simplified by creating self-defined groups in the ChamberMaster '''Groups''' module.
 
  
For instance, if you frequently send emails to your Budget Committee . . instead of selecting the 12 members of that committee each time you send an email, you first create a group in the '''Groups''' module called the Budget Committee. Add each of the 12 members to that group. Then when you go to send the email, you simply select the Budget committee as the recipient of the email with one simple click.
+
2. Click the '''Email Attachments''' tab.
  
If you send a monthly newsletter, the '''Groups''' module is where you will create and maintain this mailing list group. This group may then be selected at the appropriate time throughout ChamberMaster when you desire to send them email or print mailing labels and letters for them.
+
3. Click '''Browse'''.
  
[[File:Communication.1.056.1.jpg]]
+
4. Locate the desired file to upload and click '''Open'''.
  
'''Figure 9-1''' the Groups module
+
5. Click '''Upload'''.
  
===Creating a group or mailing list===
+
6. The selected file will be uploaded into your document storage for use as attachments to emails or as a public URL.
''REDIRECT'' [[Groups]]
+
====Groups====
+
====Attaching the Document to an Email or Provide URL Access====
#Click '''Groups''' in the left-hand menu.
+
1. Access the email editor.
#Click '''Create a Group''' on the '''Home''' tab.
+
 
#:[[File:Communication.1.057.1.jpg]]
+
2. Click the paper clip icon .
#:'''Figure: Create a group'''
 
#Complete the Create a New Group fields for this new group.
 
#:[[File:Communication.1.057.2.jpg]]
 
#:'''Figure: "Create a New Group" fields–tabbed view'''
 
#Click '''Save.'''
 
#Click the '''Group Name''' of the new group on the '''Home''' tab.
 
#Click the '''General''' tab. Make sure the settings are correct.
 
#:[[File:Communication.1.057.3.jpg|framed|none|Group Options and Settings]]
 
##When selected, this roster list will be shown as a group/interest that may be searched by members in the Member Information Center.
 
##When selected, members will have opportunity to join/leave this group/interest on their own in the Member Information Center. The selection of Group Participant list or Rep Interest list determines where the selection will take place – under Groups or under Interests. Interests.
 
##This option allows the group to be contacted through the Member Information Center Message Center
 
##When selected, this group will display on your website in the Groups public module available at <nowiki>http://yoursubdomain.yourdomain.com/groups.</nowiki>
 
##:*Click '''Public Display Settings''' to modify how the group is displayed
 
##When selected, this group will appear on your public website at the suggested URL where the public may add themselves to the group. Often used for consumers to subscribe to (join) your mailing lists.
 
##When selected, this group name will be displayed on the email subscription opt-in/out page
 
##When selected, this group cannot be unsubscribed from
 
##When selected, this group will be accessible through the community app (when purchased)
 
#Click the '''Roster''' tab.
 
#Click one or more of the Add Group Members selections to add members to your group.
 
#Continue adding representatives to your group using the '''Add Group Members''' selections until your group is complete.
 
  
[[Category: Groups]]
+
3. Click Browse and find your uploaded file.
  
===Selections for adding group members===
+
4. Click '''Select'''.
<div xmlns="http://www.w3.org/1999/xhtml">
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0BV0HA">Examples of the various ways to add group members follows.</span></div>
 
  <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0AV0HA">Add representatives by type/status</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E06U0HA">[[Image:Emails_Letters_and_Mailing_Lists-Selections_for_adding_group_members-Communication.1.054.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E05U0HA">Figure 9-5 Selecting reps </span></span>by type/status</div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span style="font-weight: bold;"><span id="wwpID0E04U0HA">Community Member Reps</span></span> are those individuals specified on the <span style="font-weight: bold;">Reps</span> tab in the <span style="font-weight: bold;">Members</span> module for the record titled <span style="font-weight: bold;"><nowiki>[</nowiki></span><span style="font-family: Calibri; font-size: 9pt;">Community Member</span><span style="font-weight: bold;"><nowiki>]</nowiki></span>.  These individuals are not associated with a particular company/member but may still be selected as group members.</div>
 
  <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E03U0HA">Add representatives by member</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E02U0HA">[[Image:Emails_Letters_and_Mailing_Lists-Selections_for_adding_group_members-Communication.1.054.2.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E01U0HA">Figure 9-6 Selecting reps </span></span>by member</div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0ZU0HA">When selecting to add reps by member, </span><span style="text-decoration: underline;">all</span> reps from that selected member will be added to the roster list.  Then, if desired, you may remove all Inactive reps by clicking <span style="font-weight: bold;">Remove Inactive Reps</span> at the bottom of the roster.  All inactive reps from all members would be removed from the group at that time. </div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0YU0HA">More than one member may be selected by pressing Ctrl-click on each desired member.  Then click the </span><span style="font-weight: bold;">&gt;&gt;</span> arrow.</div>
 
  <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0XU0HA">Add representatives by category</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0WU0HA">[[Image:Emails_Letters_and_Mailing_Lists-Selections_for_adding_group_members-Communication.1.054.3.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0VU0HA">Figure 9-7 </span></span>Selecting reps by  category</div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0UU0HA">In this example, the Automotive Parts &amp; Service category has only one active member but also one member that may be courtesy, prospective, non-member or dropped.  With settings currently displayed, only the one member’s reps will be added to the group.</span></div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0TU0HA">Only one category may be selected at a time. </span></div>
 
  <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0SU0HA">Add representatives from other groups</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0RU0HA">[[Image:Emails_Letters_and_Mailing_Lists-Selections_for_adding_group_members-Communication.1.054.4.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0QU0HA">Figure 9-8</span></span> Selecting reps from other groups</div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0PU0HA">Only one group may be selected at a time.  </span></div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0OU0HA">Use this selection to create a new group based on membership from a previous group or to merge reps from another group into this new group.  No reps are removed from the source groups – just copied.</span></div>
 
  <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0NU0HA">Add individual representatives</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0MU0HA">[[Image:Emails_Letters_and_Mailing_Lists-Selections_for_adding_group_members-Communication.1.054.5.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0LU0HA">Figure 9-9</span></span> Adding individual representatives</div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0KU0HA">More than one rep may be selected by pressing Ctrl-click on each desired rep.  Then click the</span><span style="font-weight: bold;"> &gt;&gt;</span> arrow.</div>
 
  <div style="color: #808080; font-family: Cambria; font-size: 14pt; margin-left: 36pt; margin-top: 10pt;"><span id="wwpID0E0JU0HA">Add specific reps by member name</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0IU0HA">[[Image:Emails_Letters_and_Mailing_Lists-Selections_for_adding_group_members-Communication.1.054.6.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0HU0HA">Figure 9-10</span><span style="font-size: 12pt;"> </span>Adding reps from specific members</div>
 
</div>
 
  
===Maintaining the group/mailing list===
+
5. Click '''OK''' to embed your file as a link or copy the '''Attachment File URL''' and give that URL to users that need to access this file.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0FU0HA">Contact information (i.e. email addresses, phone numbers, addresses etc.) are updated automatically when changes are made in the </span><span style="font-weight: bold;">Members</span> module.  Group membership must be maintained through manual selection or removal of names.  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0EU0HA">Adding new member names to the groups could be done at any time, however, two detailed concepts are provided below that may assist in providing a consistent procedure at your chamber.  The two examples are adding new members to the mailing list either periodically or immediately.</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0DU0HA">Removing representatives from mailing lists or groups may be done at any time manually or may be completed during the process of changing a member status to </span><span style="font-weight: bold;">Dropped/Inactive</span>.</div>
 
  
===Add New Members to a Mailing List Periodically===
+
[[File:Communication.1.087.2.jpg]]
Group membership must be maintained through manual selection or removal of names. To keep your initial mailing list up-to-date, you might consider running a monthly report to add new members to your mailing list.
 
  
1. Click '''Membership Report''' – '''Multiple Members in the Reports''' module.
+
===Storing images that are used in emails or other locations the editor is used===
 +
Any files uploaded to the Email Images area in the Cloud Drive will be available to embed as an image in the body of an email when sending using the software’s editor.
  
 +
'''Note: '''The Cloud Drive tabs are only available for those with Plus edition or greater but the Email Images are accessible under Dashboard-
  
[[File:Communication.1.066.1.jpg]]
+
====Common Tasks====
  
'''FIGURE 9-11''' Membership Reports
+
1. Click '''Cloud Drive''' in the left-hand menu.
  
 +
2. Click the '''Email Images''' tab.
  
2. Click '''Member Join Report'''.
+
3. Click '''Browse'''.
  
 +
4. Locate the desired file to upload and click '''Open'''.
  
[[File:Communication.1.066.2.jpg]]
+
5. Click '''Upload'''.
  
'''FIGURE 9-12''' Member join report
+
6. The selected file will be uploaded into your document storage for use as a graphic to embed in an email or other locations the editor is available.
 +
 +
====Embedding the Image in an Email====
  
 +
1. Access the email editor.
  
3. Type the desired date range in the '''Join Date''' fields.
+
2. Click the Image icon
  
4. Click '''View/Print Summary''' Listing.
+
3. Click '''Browse''' and find your uploaded file.
  
 +
4. Click '''Select'''.
  
[[File:Communication.1.066.3.jpg]]
+
5. Click '''OK''' to embed your image in the body of the email.
  
'''FIGURE 9-13''' Selecting report criteria
+
===Reasons emails don’t get to members===
 +
Trying to figure out why an email didn’t get to one (or a bunch!) of your members is usually confusing and frustrating. If you have ever asked one of the questions below… read on. While there are many reasons why email messages don’t make it to your members, there are several reasons that seem most common to our customers. The top three are listed below.
 +
* "Why do some members say they don’t receive email messages that I send through ChamberMaster/GrowthZone?"
 +
* "Why do some messages "bounce" when I know the email address is valid?"
 +
* "Why can some members receive messages from me when I send through Outlook but not when I send out of ChamberMaster/GrowthZone?"
 +
* "What can I do to make sure my members get the email messages I am sending through ChamberMaster/GrowthZone?"
 +
====Your chamber’s Sender Policy Framework (SPF) Record may be incomplete or missing====
 +
Because of Spam, many ISP's (Internet Service Providers - i.e. Charter, RoadRunner, AOL, Yahoo, etc…) have begun performing a type of SPAM check called a reverse domain lookup (also called an "SPF lookup") to verify that the sending IP address of a mail server is authorized to send email from your domain. In plain language – the member’s email provider is asking, "Is this email message coming from an authorized sender?" If the answer is "no" they will either reject it or filter it to your member’s SPAM folder.
 +
*This is important for ChamberMaster & GrowthZone users because when you send email to your members from within the software we list your email address as the sender but route the message through our bulk email servers. These servers are specifically designed to help ensure the highest possible email delivery rate, but if a member’s email provider performs an SPF lookup and your chamber’s record does not list the ChamberMaster & GrowthZone email server as an approved sender, the message will most likely not get to the member.
 +
=====Solution: Setup the SPF Record=====
 +
The good news is that there is a quick and easy fix for this – have the company who manages your Domain Name Servers (usually your web hosting company) add ChamberMaster's email servers to your SPF Record.
 +
Free test to see if your SPF records are setup!
 +
You can easily check to see if your domain is already setup by following these 4 steps
 +
#Click on this link - [http://mxtoolbox.com/spf.aspx?command=spf http://mxtoolbox.com/spf.aspx?command=spf]
 +
#Type the domain of your email address in the box (the part after the "@") and click "SPF Record Lookup"
 +
#Compare the SPF record on file with the following example:
 +
#:If your SPF record is setup one of the records should look like this:
 +
#:[[File:SPF_Included.png|framed|none]]
 +
#If your SPF record is missing or does not contain the spf.memberzone.com listing, contact your "web or IT person" and have them update the record to include the mail servers. They need to add to your existing SPF record '''include:spf.memberzone.com'''
 +
#:*An example of a complete SPF record with the memberzone spf included would look like: '''v=spf1 mx include:spf.memberzone.com mx:yourdomain.com ~all'''
 +
#:*If you're using office 365 for email an example SPF record would look like: '''v=spf1 include:spf.protection.outlook.com include:spf.memberzone.com ~all'''
  
5. View or print the desired list of new members and then click '''Close'''.
+
====Issues with the recipient’s mailbox====
 +
Your member’s email message box may be full, the email address may be incorrect, or it may not even exist any more.
 +
=====Solution: Contact the recipient=====
 +
Contact the specific recipient to verify the email address or let them know that their email doesn’t seem to be working properly – they may not be aware of it and you could be the "hero" who helped them not miss that important business deal because their inbox was full!
  
6. With this list in hand, click '''Groups''' in the left-hand navigation bar.
+
====Your domain may be "blacklisted"====
 +
To fight spam, many ISPs limit the number of emails coming from one sender in a given time period. If you exceed this limit your domain may be "blacklisted" and you will have a difficult time getting messages through to anybody.
 +
=====Solution: Contact the organization that has you blacklisted=====
 +
Contact any ISP’s which have "blacklisted" your domain and request that they add you to their list of safe senders or "white list". To see if your domain is "Blacklisted", Use the tool at the link below to determine if the domain you use for email is blacklisted by any of the major email servers. You may see some of them to return a "timed out message" – This response is normal. 
 +
http://mxtoolbox.com/blacklists.aspx
  
7. Click the '''Home''' tab.
+
====Final thought:====
 +
Unfortunately, even if you have everything setup properly, not every email you send will get through to every member. That’s why we recommend using all the tools at your disposal to get important information to your members – email messages, website updates & banner ads, RSS feeds, "snail mail", phone calls and personal visits are all part of an effective communication plan to make sure that your members know what is happening at the chamber. The good news is that many of those tools are already available to you as ChamberMaster/GrowthZone users!
  
8. Click the '''Group Name''' of the mailing list to be modified.
+
===Ideas for Developing Communication Content===
 
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0AK0HA">When sending communication from ChamberMaster, you will find various ways to create the content of the communication – whether email or printed letter. </span></div>
 
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E06J0HA">Spontaneous, individual and small group emails are often created “on-the-fly” by creating the message right at that moment in the ChamberMaster editor screen.</span></div>
[[File:Communication.1.066.5.jpg]]
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E05J0HA">Other communication may take more preparation or commonly be created with software other than ChamberMaster. Sometimes these pieces of communication have already been prepared in other software using a template or even created by an outside company and then provided to you by the publisher. Examples of this communication may include monthly newsletters, weekly information email blasts or other regular communication pieces. </span></div>
 
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E04J0HA">In many of these cases, the development of the communication piece may be done outside of the ChamberMaster editor screen and then copied into the editor or included as a link or graphic within the email. </span></div>
'''FIGURE 9-14''' Selecting the group
+
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E03J0HA">If you are comfortable with the HTML programming language, you may wish to create your own HTML code in the ChamberMaster editor. Copying and pasting HTML code is also an option. Click the </span><span style="font-weight: bold;">Source</span> icon in the ChamberMaster editor screen before pasting HTML code or to view and modify existing code. </div>
 
+
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E02J0HA">Common methods of inclusion will be shown below. Mix and match these methods as desired to accomplish regular communication to your members.</span></div>
9. Click the '''Roster''' tab.
+
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
+
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
10. Click '''add representatives by member''' in the '''Add Group Members''' area.
+
      <tr valign="baseline">
 
+
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
11. Locate the desired member in the '''Choose Members''' list and click to select.
+
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E01J0HA">Create and format your own output in the ChamberMaster editor</span></div></td>
 
+
      </tr>
12. Click the '''>> arrow''' to display the record on the '''Selected Members''' list.
+
    </table>
 
+
  </div>
13. Click '''Continue'''.
+
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
+
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
+
      <tr valign="baseline">
[[File:Communication.1.066.6.jpg]]
+
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
+
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ZJ0HA">Copy and paste from Word</span></div></td>
'''FIGURE 9-15''' Selecting a record
+
      </tr>
 
+
    </table>
14. All reps from the selected member will be added to the mailing list. If you desire to remove any of these reps from the list, complete steps #15-17 below.
+
  </div>
 
+
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
15. Click the column title '''Company Name''' to sort by company name.)
+
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
+
      <tr valign="baseline">
16. If desired, display all records by selecting '''All''' from the '''Display __ results per page'''. Find this selection in the information at the top of the roster.
+
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
+
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0YJ0HA">Insert link to PDF file (or other file type)</span></div></td>
 
+
      </tr>
[[File:Communication.1.066.7.jpg]]
+
    </table>
 
+
  </div>
'''FIGURE 9-16''' Information at the top of the roster – All records displayed in order by business name
+
   <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
 
17. Scroll through your mailing list to find any that should be removed from those that were added. If a rep does not belong on the mailing list, click to select the check box at the end of the row of the desired rep to be removed.
 
 
 
18. Click '''Remove Selected Contacts''' at the bottom of the list.
 
'''Note: '''Multiple reps may be removed at one time by selecting as many check boxes as desired and then click remove.
 
 
 
[[File:Communication.1.066.8.jpg]]
 
 
 
'''FIGURE 9-17''' Remove desired reps
 
 
 
===Add new members to a mailing list immediately===
 
Group membership must be maintained through manual selection or removal of names. To keep your initial mailing list up-to-date, you might consider adding new members to the appropriate mailing lists immediately after creating the new member record. Following is one example of how this might happen.
 
 
 
1. Immediately after a new member has been added to the ChamberMaster database and with the new member record selected in the '''Members''' module, click the '''Reps''' tab.
 
 
 
2. Ensure that all desired reps for this new member have been added. If not, add reps at this time by clicking '''Add a New Rep'''.
 
 
 
3. Click the name of one of the reps in the '''List of Representatives''' area.
 
 
 
4. Scroll to the '''Group Participation''' area at the bottom of the screen and click '''Join a Group'''.
 
 
 
[[File:Communication.1.067.1.jpg]]
 
 
 
'''Figure 9-18''' Group Participation area
 
 
 
5. Click the desired group to join.
 
 
 
6. Click the double right arrow to move the desired group to the '''Selected Groups''' list box.
 
 
 
7. Click '''Continue'''.
 
 
 
[[File:Communication.1.067.3.jpg]]
 
 
 
'''Figure 9-19''' Join a group
 
 
 
8. If this representative should belong to more groups, complete steps 4-7 again until they belong to all desired groups.
 
 
 
9. If other representatives should belong to groups as well, perform steps 3-7 above and select the next desired representative.
 
 
 
===Remove representatives from a group manually===
 
<div xmlns="http://www.w3.org/1999/xhtml">
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0PS0HA">Representatives are removed from groups manually or during the process of changing a member status to </span><span style="font-weight: bold;">Dropped/Inactive</span>.</div>
 
   <div style="margin-left: 18pt;">
 
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0OS0HA">Click </span><span style="font-weight: bold;">Groups</span> in the left-hand navigation bar.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0XJ0HA">Save Microsoft Publisher files as a graphic file and insert into editor</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;">
+
   <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0NS0HA">Click the </span><span style="font-weight: bold;">Home</span> tab.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0WJ0HA">Save PDF file as a graphic file and insert into editor</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="margin-left: 18pt;">
+
   <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0MS0HA">Click the </span><span style="font-weight: bold;">Group Name</span> of the mailing list to be modified.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0VJ0HA">Copy and paste output from another HTML program (like Constant Contact)</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0LS0HA">[[Image:Emails_Letters_and_Mailing_Lists-Remove_representatives_from_a_group_manually-Communication.1.058.1.jpg]]</span></div>
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0UJ0HA">Many chambers desire to send a regular email indicating the events for the week.  Step-by-step instructions for generating this email are included for reference at the end of this document. </span></div>
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0KS0HA">Figure 9-20</span></span> Select the desired group</div>
+
   <div style="margin-left: 0pt;margin-bottom: 12pt;">
  <div style="margin-left: 18pt;">
 
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0JS0HA">Click the </span><span style="font-weight: bold;">Roster</span> tab.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0TJ0HA">Generate and email a list of events</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0SJ0HA">Some chambers are interested in creating their own e-newsletter using templates that are professionally provided by our partner, Constant Contact.  Find more information on this option by clicking </span><span style="font-weight: bold;">Newsletters/Email Campaigns</span> in the <span style="font-weight: bold;">Reports</span> module or by visiting <span style="color: #003366; font-size: 12pt; text-decoration: underline;">http://www.constantcontact.com/</span>.  ChamberMaster provides an <span style="font-family: Calibri; font-size: 11pt;">export or automatic synchronization to Constant Contact</span> for your convenience.</div>
 +
 +
===Create and format your own output in the ChamberMaster/GrowthZone editor===
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0QJ0HA">Access the editor</span></span> and type your own communication using the features available within the ChamberMaster editor. </div>
 +
 +
===Copy and paste from Microsoft Word===
 +
<div xmlns="http://www.w3.org/1999/xhtml">
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0OJ0HA">If your communication content is already created in Microsoft Word, you may be able to copy and paste the content directly into the ChamberMaster editor screen.  Content that works well include character formatting styles of bold, underline, and font changes.</span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0NJ0HA">Content that does not copy well include columns, graphics, and tables.  Documents with these items should either be recreated directly in ChamberMaster by editing the HTML source code by clicking the </span><span style="font-weight: bold;">Source</span> icon or included as a link.<span style="font-family: Calibri; font-size: 9pt;">  (see </span>“<span style="font-family: Calibri; font-size: 11pt;">Insert link to PDF file</span>”). </div>
 +
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0MJ0HA">Why do columns, graphics, and tables not copy well from Microsoft Word into ChamberMaster?  Most internet based applications such as ChamberMaster base their functions on a programming language called HTML.  Transferring data directly from programs that are not programmed in HTML may not always be successful.  If you know the HTML language, editing is allowed by clicking the </span><span style="font-weight: bold;">Source</span> icon in the ChamberMaster editor window.</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0IS0HA">Click to select the check box at the end of the row of the desired rep to be removed.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0LJ0HA">In Microsoft Word, open the desired content to be copied.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0HS0HA">Finding a rep may be done multiple ways.  If the business name is known, sort the roster by Business Name as shown in Figure 9-25. </span></div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0GS0HA">If the individual rep name is known, sort the roster by Rep Last Name or use the magnifying glass [[Image:Emails_Letters_and_Mailing_Lists-Remove_representatives_from_a_group_manually-Communication.1.058.2.jpg]] to search for rep by last name which displays when displaying a limited number of records on the page.</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0FS0HA">[[Image:Emails_Letters_and_Mailing_Lists-Remove_representatives_from_a_group_manually-Communication.1.058.3.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0ES0HA">Figure 9-21</span></span> Remove a rep</div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0DS0HA">Click [[Image:Emails_Letters_and_Mailing_Lists-Remove_representatives_from_a_group_manually-Communication.1.058.4.jpg]]</span></div></td>
+
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0KJ0HA">In another window, open the ChamberMaster editor screen where you desire to copy the content.</span></div></td>
 +
      </tr>
 +
    </table>
 +
  </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt; text-align: justify;"><span id="wwpID0E0JJ0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.1.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0IJ0HA">Figure 12-1</span></span> – Open Microsoft Word and ChamberMaster windows</div>
 +
  <div style="margin-left: 18pt;">
 +
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 +
      <tr valign="baseline">
 +
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 +
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0HJ0HA">In Microsoft Word, highlight the desired copy and press Ctrl-C (to copy the highlighted text.)</span></div></td>
 +
      </tr>
 +
    </table>
 +
  </div>
 +
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E0GJ0HA">You may click also click </span><span style="font-weight: bold;">Copy</span> from the <span style="font-weight: bold;">Edit</span> menu instead of pressing <span style="font-weight: bold;">Ctrl-C</span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify; text-indent: -18pt;"><span id="wwpID0E0FJ0HA"> </span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0EJ0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.2.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0DJ0HA">Figure 12-2</span></span> – Highlighted Microsoft Word content</div>
 +
  <div style="margin-left: 18pt;">
 +
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 +
      <tr valign="baseline">
 +
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
 +
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0CJ0HA">In the ChamberMaster window, click where you desire the content to appear.</span></div></td>
 +
      </tr>
 +
    </table>
 +
  </div>
 +
  <div style="margin-left: 18pt;">
 +
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 +
      <tr valign="baseline">
 +
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
 +
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0BJ0HA">Click the </span><span style="font-weight: bold;">Paste from Word</span> icon ([[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.3.jpg]]) in the menu bar.</div></td>
 +
      </tr>
 +
    </table>
 +
  </div>
 +
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E0AJ0HA">Copying and pasting HTML code is also an option.  Click the </span><span style="font-weight: bold;">Source</span> icon in the ChamberMaster editor screen before pasting HTML code or to view and modify existing code.    </div>
 +
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E06I0HA">Since many users are familiar with pressing Ctrl-v to copy, you may still access the Paste from Word dialog box using this keystroke.  However, you may be asked to allow access to the clipboard.  Click Allow. </span></div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E05I0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.4.jpg]]</span></div>
 +
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E04I0HA">Then you may be asked if you wish to clean it before pasting?  Click </span><span style="font-weight: bold;">OK</span>. </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E03I0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.5.jpg]] </span></div>
 +
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E02I0HA">Then you will be brought to the </span><span style="font-weight: bold;">Paste from Word</span> dialog box and may continue with the steps starting with #6.</div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E01I0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.6.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0ZI0HA">Figure 12-3</span></span> – Paste from Word icon highlighted</div>
 +
  <div style="margin-left: 18pt;">
 +
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 +
      <tr valign="baseline">
 +
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
 +
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0YI0HA">Click inside the </span><span style="font-weight: bold;">Paste from Word</span> dialog box.</div></td>
 +
      </tr>
 +
    </table>
 +
  </div>
 +
  <div style="margin-left: 18pt;">
 +
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 +
      <tr valign="baseline">
 +
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
 +
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0XI0HA">Press Ctrl-v to paste your text.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
</div>
 
 
===Remove representatives from a group when dropping or suspending a member===
 
The selection to change a member status is found on the '''General''' tab of the member’s record in the '''Members''' module. Select '''Dropped/Inactive''' when clicking the '''Membership Status''' arrow in the '''Additional Information''' area.
 
 
1. When changing the status of a member to '''Dropped/Inactive''', the '''Member Drop Options''' screen will appear.
 
In addition to the member status, each rep has a status of either '''Active''' or '''Inactive''' which is displayed for each rep on the '''Reps''' tab.
 
 
 
[[File:Communication.1.069.1.jpg]]
 
 
'''Figure 9-22''' Member Drop Options
 
 
2.Complete the '''Member Drop Options''' screen as desired. Note the '''Representatives''' area selections as detailed on Figure 9-23 below.
 
 
'''Rep Status'''
 
*Active status is appropriate for representatives of members that are currently active.
 
 
*Inactive status is appropriate for a rep who is no longer acting as a representative for the member. The rep’s information and history will be retained but there is a separate distinction given to them in reports and lists.
 
 
*Deleting a rep should be limited to a rep that was created by mistake. History and all reference to this rep would be removed.
 
Group Status
 
 
*Disabled reps within a group are not visible in the group list on a regular basis and will not be included when selecting to contact these group members. Disabling a rep also preserves the history of their participation in this group.
 
 
*Deleting a rep from a group, removes all record of their participation in the group.
 
 
[[File:Communication.1.069.2.jpg]]
 
 
'''Figure 9-23''' Representative options
 
 
'''Note:''' Both active and inactive reps may be set as disabled in a group. Inactive reps, that are not disabled, are still included in emails sent to the group
 
 
'''Note:''' Representatives that have a status of inactive will NOT automatically be returned to active status if a member is reinstated. Individual reps must be returned to active status on the '''Reps''' tab.
 
 
3. Click '''Save & Exit'''.
 
 
===Disable a rep within a group===
 
At times it may be necessary to disable a rep within a group. These members are not visible on a regular basis and will not be included if you select to contact these group members. View them at anytime by clicking '''Show Disabled group members'''. The history of their participation in this group may be preserved this way.
 
 
#Click '''Groups''' in the left-hand menu.
 
#Click the '''Roster''' tab of the desired group
 
#Click to select the member or members that should be disabled.
 
#Click '''Disable Selected members'''.
 
 
'''Note:''' You can also view their group participation on the '''Reps''' tab of the member record. Make changes to the reps status from the Reps tab by clicking the Group name.
 
 
'''Note:''' Both active and inactive reps may be set as disabled. Inactive reps, that are not disabled, are still included in emails sent to the group.
 
 
 
<html>
 
<!-- copy and paste. Modify height and width if desired. -->
 
      <object id="scPlayer"  width="640" height="480" type="application/x-shockwave-flash" data="http://content.screencast.com/users/micronet_training/folders/chambers/media/d8ec121a-ba11-47f2-a1c9-5e9caf260126/mp4h264player.swf" >
 
<param name="movie" value="http://content.screencast.com/users/micronet_training/folders/chambers/media/d8ec121a-ba11-47f2-a1c9-5e9caf260126/mp4h264player.swf" />
 
<param name="quality" value="high" />
 
<param name="bgcolor" value="#FFFFFF" />
 
<param name="flashVars" value="thumb=http://content.screencast.com/users/micronet_training/folders/chambers/media/d8ec121a-ba11-47f2-a1c9-5e9caf260126/FirstFrame.jpg&containerwidth=640&containerheight=480&analytics=UA-62452564-3&content=http://content.screencast.com/users/micronet_training/folders/chambers/media/d8ec121a-ba11-47f2-a1c9-5e9caf260126/c003.mp4&blurover=false" />
 
<param name="allowFullScreen" value="true" />
 
<param name="scale" value="showall" />
 
<param name="allowScriptAccess" value="always" />
 
<param name="base" value="http://content.screencast.com/users/micronet_training/folders/chambers/media/d8ec121a-ba11-47f2-a1c9-5e9caf260126/" />
 
<iframe type="text/html" frameborder="0" scrolling="no" style="overflow:hidden;" src="http://www.screencast.com/users/micronet_training/folders/chambers/media/d8ec121a-ba11-47f2-a1c9-5e9caf260126/embed" height="480" width="640" ></iframe>
 
</object>
 
</html>
 
 
===Allow members to join group===
 
<div xmlns="http://www.w3.org/1999/xhtml">
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0CR0HA">Members may choose to join or remove themselves from groups that have been designated by Chamber staff.  When a member logs into the Member Information Center, they are able to select the desired groups.</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt; text-align: justify;"><span id="wwpID0E0BR0HA">[[Image:Emails_Letters_and_Mailing_Lists-Allow_members_to_join_group-Communication.1.061.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0AR0HA">Figure 9-24 Member is able to select to belong to group</span></div>
 
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 18pt;"><span id="wwpID0E06Q0HA">Designate Group as Member self-select</span></div>
 
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E05Q0HA">Click </span><span style="font-weight: bold;">Groups</span> in the left-hand menu.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0WI0HA">Clear the checkboxes from </span><span style="font-weight: bold;">Ignore Font Face definitions</span> and <span style="font-weight: bold;">Remove Style definitions</span> in order to carry the fonts and styles from Microsoft Word into ChamberMaster.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0VI0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.7.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0UI0HA">Figure 12-4</span></span> – Paste from Word dialog box</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">9. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E04Q0HA">Select the title of the desired Group.</span></div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0TI0HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
 +
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0SI0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.8.jpg]]</span></div>
 +
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0RI0HA">Figure 12-5</span></span> – Click OK</div>
 
   <div style="margin-left: 18pt;">
 
   <div style="margin-left: 18pt;">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
     <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
       <tr valign="baseline">
 
       <tr valign="baseline">
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
         <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">10. </div></td>
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E03Q0HA">Click the </span><span style="font-weight: bold;">General</span> tab.</div></td>
+
         <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0QI0HA">Your formatted text will appear in the editor window.  Complete the email as desired.</span></div></td>
 
       </tr>
 
       </tr>
 
     </table>
 
     </table>
 
   </div>
 
   </div>
  <div style="margin-left: 18pt;">
+
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0PI0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.9.jpg]]</span></div>
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0OI0HA">Figure 12-6</span></span> – Completed email</div>
      <tr valign="baseline">
+
</div>
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
+
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E02Q0HA">Click the checkbox “Allow members to join/leave this group through their Member Information Center login.”</span></div></td>
+
===Insert link to PDF file (or other file type)===
      </tr>
+
Insert link to PDF file (or other file type)
    </table>
+
Many pieces of communication are already prepared in other software using a template or even created by an outside company and then provided to you by the publisher. Examples of this communication may include monthly newsletters, weekly information email blasts or other regular communication pieces.
  </div>
+
 
  <div style="margin-left: 18pt;">
+
In many cases, a PDF version of the output may be provided to you by the third party or may be easily created by you. This type of file may be included as a link within your email and opened by the recipient retaining all formatting features. In fact, the PDF version may provide advantages over an embedded version (i.e. the copy and paste method) that may be appealing.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
Links may be included to access a Microsoft Word document, Excel spreadsheet, or any type of file that would traditionally be sent as an attachment. However, keep in mind that the recipient of the email must be able to open the file on their end. If they do not have the program themselves or have a different version of your software, they may not be able to view the file you have referenced within the communication. Sending a PDF version of the file eliminates that issue of compatibility.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
+
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E01Q0HA">Click </span><span style="font-weight: bold;">Save Changes</span>.</div></td>
+
PDF (Portable Document Format) is a universal file format developed by Adobe® that preserves all the fonts, formatting, graphics, and color of any source document, regardless of the application and platform used to create it. You will find PDF a very common format which is widely used on the internet due to its platform independence.
      </tr>
+
 
    </table>
+
Some cited benefits of including a link to a PDF version are that 1) the email size is kept small since the PDF file is not calculated as part of the email total and 2) the recipient may save and print the PDF separately from the traditional email printout creating nicer looking output on the recipients end.
  </div>
+
 
   <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0ZQ0HA">[[Image:Emails_Letters_and_Mailing_Lists-Allow_members_to_join_group-Communication.1.061.2.jpg]]</span></div>
+
To view PDF files you need Adobe Acrobat Reader which is downloaded free from here and is commonly loaded on most computers that access the Internet.
   <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0YQ0HA">Figure 9-25 Allowing members to join/leave this group</span></div>
+
 
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 18pt;"><span id="wwpID0E0XQ0HA"> </span></div>
+
Many software programs, both for purchase and those at no charge, are available to create PDF versions from output of your most common applications. Newsletters or brochures created in Microsoft Word, Microsoft Publisher or other popular applications may all be saved in a PDF version using these PDF creation programs.
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 18pt;"><span id="wwpID0E0WQ0HA">Steps for Member to Join/Leave Group</span></div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0VQ0HA">Member accesses </span><span style="color: #003366; font-size: 11pt; text-decoration: underline;">[[http://www.chamberlogin.com/|www.chamberlogin.com]]</span> and logs in to the Member Information Center.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0UQ0HA">Click </span><span style="font-weight: bold;">Employees/Reps</span> in the <span style="font-weight: bold;">Member Info</span> section of the left-hand menu.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0TQ0HA">Click to select the checkbox in front of the desire group to join (or click to deselect the desired group to leave).</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0SQ0HA">[[Image:Emails_Letters_and_Mailing_Lists-Allow_members_to_join_group-Communication.1.061.3.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0RQ0HA">Figure 9-26 Member selects desired groups</span></div>
 
</div>
 
  
===Allow the public to join===
+
Once your output is in the PDF format or you have the desired attachment prepared, follow the steps below to include the document as a link within your email.
Any group can be set so that visitors to your website could add themselves to your group. Select each group as shown below, then make sure you’ve got the appropriate website link added to your public website as shown here: http://aname.yourdomain.com/communication
 
  
*Allows the public (consumers, non-members) and members to easily sign up for groups.
+
1.
*It’s a public module, like the business directory, event calendar, etc.
+
Open the ChamberMaster editor and begin to create the desired communication piece.
  
 +
2.
 +
Click where you desire to insert the link to your document.
  
[[File:Communication.1.072.1.jpg]]
+
3.
 +
Click Add/Remove Attachments ()
  
 +
FIGURE 12-7 – ChamberMaster editor ready to add attachment link
  
*Select the “Allow consumers to join/leave this group …“ checkbox on the desired group(s)
+
4.
*Have your web designer add the /communication module link to your website
+
Click Upload your attachment file to the ChamberMaster server and include a link to that file in your email. See Figure 12-8 below.
*Visitors will fill out the contact info and select desired group(s). After replying to a simple confirmation email, the visitor will be added to your group.
 
*If the email used on the form matches an existing representative then the group membership is tied to a particular representative, and thus a membership.
 
*If the email doesn’t belong to a rep then it is created as a [[Community Member]].
 
*Recipients may unsubscribe via the unsubscribe link in the emails or submit another form with no groups selected.
 
  
===Other suggestions for creating groups===
+
FIGURE 12-8 Add Email Attachments
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0DQ0HA">Many tasks in ChamberMaster are made simple when groups are defined.  For instance, communication may easily be targeted to a pre-defined group and the database may be queried for a particular group.  The suggestions below may trigger some of your own ideas on how to create and use groups.  Remember, these are simply some ideas - - use your own creativity in naming and organizing potential groups.</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0CQ0HA">As you create groups, a </span><span style="font-weight: bold;">Group Type</span> designation will help to keep them organized.  Create your own group types by selecting <span style="font-weight: bold;">Define Group Types</span> in the <span style="font-weight: bold;">Setup</span> module You may edit group types when on the <span style="font-weight: bold;">General</span> tab of any group by clicking <span style="font-weight: bold;">Type:</span> (see Figure 9-24 in the “Mailing list groups” below)</div>
 
  
===Mailing list groups===
+
5.
[[File:Communication.1.074.1.jpg]]
+
Click Continue.
  
'''Figure 9-24''' General tab when in the tabbed view
+
6.
 +
Type the desired text in the Text for Attachment Link field. Then click Browse Server. See Figure 12-9 below.
  
===Advisory groups===
+
FIGURE 12-9 – Add File Attachments
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E04P0HA">[[Image:Emails_Letters_and_Mailing_Lists-Advisory_groups-Communication.1.065.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E03P0HA">Figure 9-25 Advisory groups</span></div>
 
  
===Committee groups===
+
7.
[[File:Communication.1.076.1.jpg]]
+
Browse to the desired file and click it to select. See Figure 12-10 below. Or you may upload a new file to the ChamberMaster server by clicking Browse, browsing to the desired file, click to select, click Open, and then click Upload. Then you may click the desired file to select it.
  
'''Figure 9-26''' Committee groups
+
FIGURE 12-10 Browse to desired file
  
===Community groups===
+
8.
[[File:Communication.1.077.1.jpg]]
+
Click OK. See Figure 12-11 below.
  
'''Figure 9-27''' Community groups
+
FIGURE 12-11 The last step
  
===Program groups===
+
9.
[[File:Communication.1.078.1.jpg]]
+
The link will automatically be inserted in your document.
  
'''Figure 9-28''' Program groups
+
FIGURE 12-12 – Completed communication piece
  
===New member groups===
+
===Save Microsoft Publisher files as a graphic file and insert into editor===
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0PP0HA">[[Image:Emails_Letters_and_Mailing_Lists-New_member_groups-Communication.1.069.1.jpg]]</span></div>
+
Save Microsoft Publisher files as a graphic file and insert into editor
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0OP0HA">Figure 9-29</span></span> New member groups</div>
+
If you’d like to display the content of a Microsoft Publisher file in the body of your email instead of using a link to a copy of it, there is a way to do that might be helpful to know.
 
+
Inserting a Publisher doc into an Email
===Unsubscribe Option===
+
In general the steps will be 1) save your PUB file as a GIF file in your Microsoft Publisher program and then 2) insert this GIF file using the Insert/Edit Image selection.
<div xmlns="http://www.w3.org/1999/xhtml">
+
1.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0MP0HA">Selecting the new link at the bottom of ChamberMaster-generated emails will give members an option to 'Unsubscribe'.</span></div>
+
Open your Microsoft Publisher file.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt; text-align: justify;"><span id="wwpID0E0LP0HA">[[Image:Emails_Letters_and_Mailing_Lists-Unsubscribe_Option-Communication.1.070.1.jpg]]</span></div>
+
2.
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0KP0HA">Figure 1 - Sample of unsubscribe text at the bottom of email</span></div>
+
Select File, Save As.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0JP0HA">If the email was generated through a ChamberMaster group, the unsubscribe button will unsubscribe the email address from that particular group only. The group name the member belongs to will remain anonymous during the unsubscribe process. The members will also have a smaller, less-noticeable option to unsubscribe from all mass mailings if desired. See Figure 2 below</span></div>
+
3.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt; text-align: justify;"><span id="wwpID0E0IP0HA">[[Image:Emails_Letters_and_Mailing_Lists-Unsubscribe_Option-Communication.1.070.2.jpg]]</span></div>
+
Change the file type to GIF and click Save.
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0HP0HA">Figure 2 – Sample unsubscribe page when member is emailed through a Group</span></div>
+
If your publisher document contains multiple pages, you will need to save each page as a separate GIF file. Make sure you have selected one-sided printing by selecting that in the newsletter options. Then as you view each page, click File, Save As and select GIF.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0GP0HA">If the email was generated through other staff selections (such as selecting the member individually or by using a selection such as All Reps), the selection to unsubscribe will unsubscribe the member from all mass mailingsSee Figure 3.</span></div>
+
4.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt; text-align: justify;"><span id="wwpID0E0FP0HA">[[Image:Emails_Letters_and_Mailing_Lists-Unsubscribe_Option-Communication.1.070.3.jpg]]</span></div>
+
Then in ChamberMaster, position your cursor where the Publisher file should be displayed. (Place a couple of blank lines at the top of the document in case you want to add text at the top later on.)
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0EP0HA">Figure 3 – Sample unsubscribe page when the member email is not generated from a group</span></div>
+
5.
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0DP0HA">Unsubscribe Guidelines &amp; Tips</span></div>
+
Click Insert/Edit Image.
  <div style="margin-left: 18pt;margin-bottom: 12pt;">
+
6.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
Browse Server.
      <tr valign="baseline">
+
7.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
Click Browse.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0CP0HA">Place your logo on the unsubscribe page by selecting </span><span style="font-weight: bold;">Setup-&gt;Business Information-&gt;Upload your Business Logo.</span></div></td>
+
8.
      </tr>
+
Find the file and click Upload.
    </table>
+
9.
  </div>
+
If you had a multiple page publisher document, you would need to upload each GIF in this same manner.
  <div style="margin-left: 18pt;margin-bottom: 12pt;">
+
10.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
After selecting this image, it will be displayed in the body of your email.
      <tr valign="baseline">
+
Hint: If adding text below this image, click the image once to select it, then press the right arrow once to move past the image, then press Enter. This will allow you to begin typing new text below the image instead of accidentally deleting the image by typing your new text.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
Since this image may not be as clear as the original, you may also want to include a link to a PDF version of this attachment. Sending a test email to yourself is also recommended.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0BP0HA">If a member selects to unsubscribe from all email communications, they will not be included in any mass communication (i.e. emails addressed to more than a single email).</span></div></td>
+
Watch a short video of these instructions:
      </tr>
+
http://www.chambermaster.com/directory/include/help/Videos/Comm/pubembed/pubembed.html
    </table>
+
 
  </div>
+
===Copy and paste output from another HTML program (like Constant Contact)===
  <div style="margin-left: 18pt;margin-bottom: 12pt;">
+
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
Being an HTML editor, ChamberMaster’s editor allows copy and paste of HTML content. Therefore it is possible to produce your communication piece in other programs, like Constant Contact, and simply copy and paste the final version into the ChamberMaster editor. Care should always be taken that the content is coming over properly but we have found it to be quite successful.  Please send yourself a copy of the email first to verify that the content and appropriate links are maintained. Here is an example using Constant Contact.
      <tr valign="baseline">
+
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
#Create the desired content in Constant Contact.</span></div></td>
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0AP0HA">Members may always be contacted through single emails to the member, regardless of their subscription status.</span></div></td>
+
#In Constant Contact, click Preview.
      </tr>
+
#:[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_output_from_another_HTML_program-Communication.1.086.1.jpg]]  
    </table>
+
#When the preview window displays, highlight the final version that displays on the screen.
  </div>
+
#Right-click and select </span><span style="font-weight: bold;">Copy</span>.</div></td>
  <div style="margin-left: 18pt;margin-bottom: 12pt;">
+
#Open a ChamberMaster editor screen with the desired recipients selected.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#Right-click and select '''Paste'''.
      <tr valign="baseline">
+
#The content will display in the ChamberMaster editor.  Some content may not appear to be displaying properly while in the editor but will display correctly when received in the editorPlease send a sample copy to yourself to test it out first.  
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
   
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E06O0HA">Members will not have an option to re-subscribe (resubscribe); staff members will have the ability to re-subscribe a member using </span><span style="font-weight: bold;">Communication-&gt;Manage Unsubscribed Emails</span>.  Click the email address of the unsubscribed.  Uncheck the <span style="font-weight: bold;">Opt-Out</span> checkbox and click <span style="font-weight: bold;">Save</span>. See Figure 4. When a staff re-subscribes a member, the date and name of staff are recorded.  Re-subscribed emails and the name and date of their re-subscription may be viewed at any time.  .</div></td>
+
No guarantees or support is available for this method from ChamberMaster but it has worked successfully for a number of chambers.
      </tr>
+
 
    </table>
+
=='''<span style="color:#800080">Integrating Constant Contact'''</span>==
  </div>
+
----
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E05O0HA">[[Image:Emails_Letters_and_Mailing_Lists-Unsubscribe_Option-Communication.1.070.4.jpg]]</span></div>
+
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E04O0HA">Figure 4 – Sample where staff may re-subscribe a member</span></div>
+
The ChamberMaster/GrowthZone member management system allows you to connect to your Constant Contact account to automate updates to your Constant Contact lists based on updates made in the database. Once configured representatives that have been added to the database or specific groups will automatically be added to Constant Contact. Any reps that are disabled within in a group will be removed from their respective lists.
  <div style="margin-left: 18pt;margin-bottom: 12pt;">
+
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
Constant Contact has a special pricing program for Chambers of Commerce see the details [http://www.constantcontact.com/partners/chamber here].
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E03O0HA">When an address is unsubscribed, an icon indicating this appears in multiple places.</span></div></td>
+
==='''<span style="color:#800080">Constant Contact- How the Sync Works '''</span>===
      </tr>
+
----
    </table>
+
Representatives may be synchronized to Constant Contact automatically or manually.
  </div>
+
 
  <div style="margin-left: 54pt;margin-bottom: 12pt;">
+
===='''<span style="color:#800080">Nightly Synchronization'''</span>====
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
----
      <tr valign="baseline">
+
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
Under the '''Association General Options and Settings'''. You can enable an automatic nightly synchronization that will occur between 1am and 6am CST. You can choose to synchronize any or all of the following:
        <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0E02O0HA">On a Group Roster:</span></span> Staff will still see the unsubscribed member name in the group but it will be identified as an "unsubscribed" email by a grey mail icon.  Unsubscribed members will not be included in mass emails to that group.  See Figure 5.</div></td>
+
 
      </tr>
+
*'''Automatically sync all active reps for active and courtesy members'''. If this option is enabled, each time the nightly synchronization is run, Constant Contact will remove all the contacts in its '''All Active and Courtesy Representatives from ChamberMaster/MemberZone''' list, and recreate the list with the information received from ChamberMaster/MemberZone in the nightly sync.
    </table>
+
*'''Automatically sync membership types daily'''. If this option is enabled, Constant Contact will delete all contacts in its membership type lists, and replace with contacts received from the ChamberMaster/MemberZone nightly sync.
  </div>
+
*'''Automatically sync groups daily'''. If this option is selected, all groups will be synchronized nightly to Constant Contact. You may select specific groups to be synchronized via the Group > Sync tab. When synchronization occurs, Constant Contact will (1) Remove any reps that have been disabled in the group, (2) Add any reps that have been added to the group as active group members. Groups are matched by group name. If the group does not exist in Constant Contact, it is automatically created.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 72pt; text-align: justify;"><span id="wwpID0E01O0HA">[[Image:Emails_Letters_and_Mailing_Lists-Unsubscribe_Option-Communication.1.070.5.jpg]]</span></div>
+
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 108pt; text-align: justify;"><span id="wwpID0E0ZO0HA">Figure 5 – Sample group roster showing an unsubscribed email</span></div>
+
See '''[[Communication#Enable_Constant_Contact_Synchronization|Enable Constant Contact Synchronization]]''' for further instruction on configuring your nightly synchronization.
  <div style="margin-left: 54pt;margin-bottom: 12pt;">
+
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
===='''<span style="color:#800080">Manual Group Synchronization'''</span>====
      <tr valign="baseline">
+
----
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
Groups may be manually synchronized from the '''Synch''' tab, within the '''Groups''' module. 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0E0YO0HA">At the top of the Reps tab</span></span>:  Those unsubscribed will display an option of <span style="font-weight: bold;">Edit Subscriptions</span> if you hover over their email address or the <span style="font-weight: bold;">Send Email</span> link.  Click <span style="font-weight: bold;">Edit Subscriptions</span> to view or modify their unsubscribe status.</div></td>
+
 
      </tr>
+
When a group is manually synchronized, Constant Contact will remove all contacts in the list, and replace with the reps received from the ChamberMaster/MemberZone manual sync. Groups are matched up by name between Constant Contact & ChamberMaster. If the group doesn’t exist in Constant Contact, it is automatically created.
    </table>
+
 
  </div>
+
{| class="wikitable"
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 72pt; text-align: justify;"><span id="wwpID0E0XO0HA">[[Image:Emails_Letters_and_Mailing_Lists-Unsubscribe_Option-Communication.1.070.6.jpg]]</span></div>
+
|-
  <div style="margin-left: 54pt;margin-bottom: 12pt;">
+
|
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
[[File:One Row.png|25px]]
      <tr valign="baseline">
+
| style="width: 100%"| '''NOTE:'''
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
+
*When Groups are synchronized to Constant Contact nightly, reps that have been deleted from the group will '''NOT''' be removed from the list in Constant Contact. Best Practice is to disable the rep from the group and not delete. If you do wish to delete the rep, disable the rep first, then after the next synchronization you may delete the rep.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0E0WO0HA">On the Reps tab in Groups section:</span></span> Those unsubscribed from a group will be identified with a grey mail icon next to the group name in the Group Participation list. See Figure 6.</div></td>
+
*Reps that have unsubscribed from your database mailing list will not be included in the synch to Constant Contact.
      </tr>
+
|}
    </table>
+
 
  </div>
+
==='''<span style="color:#800080">Enable Constant Contact Synchronization'''</span>===
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 72pt; text-align: justify;"><span id="wwpID0E0VO0HA">[[Image:Emails_Letters_and_Mailing_Lists-Unsubscribe_Option-Communication.1.070.7.jpg]]</span></div>
+
----
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 72pt; text-align: justify;"><span style="font-size: 10pt;"><span id="wwpID0E0UO0HA">Figure 6 – Sample Group Participation list showing unsubscribed email in tow different groups</span></span></div>
 
  <div style="margin-left: 54pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0E0TO0HA">On a mass email recipient list:</span></span> Those unsubscribed from all emails or from a particular group (if selected) will be identified on the recipient list with a grey mail icon next to their email address.  The unsubscribed recipients will not receive the email even if they are not removed from the recipient list.  See Figure 7.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 72pt; text-align: justify;"><span id="wwpID0E0SO0HA">[[Image:Emails_Letters_and_Mailing_Lists-Unsubscribe_Option-Communication.1.070.8.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 108pt; text-align: justify;"><span id="wwpID0E0RO0HA">Figure 7 – Sample recipient list displaying unsubscribed emails</span></div>
 
  <div style="margin-left: 54pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-weight: bold;"><span id="wwpID0E0QO0HA">When sending a single email:</span></span> If a member has unsubscribed from all mass emails, even when sending a single email, the ChamberMaster email editor will remind you that they have unsubscribed from mass emails.  However, the email will be sent.  See Figure 8.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 72pt; text-align: justify;"><span id="wwpID0E0PO0HA">[[Image:Emails_Letters_and_Mailing_Lists-Unsubscribe_Option-Communication.1.070.9.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 108pt; text-align: justify;"><span id="wwpID0E0OO0HA">Figure 8 – Sample of sending single email to member that is unsubscribed from all mass emails</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0NO0HA"> </span></div>
 
</div>
 
  
==eReferral==
+
You must have an active account with Constant Contact to setup and use the synchronization tool.
The '''eReferral''' is designed to accomplish two tasks with a single entry - getting desired member information to a consumer while letting the member know that they’ve been referred.<br />
+
#Login to your database with administrator privileges.
 +
#Click '''Setup''' in the left-hand menu.
 +
#Click '''General Options and Settings''' in the Association Information (or Chamber Information) area.
 +
#:[[File:CC General Settings.JPG|800px|center]]
 +
#Select ConstantContact from the Newsletter Solution drop-down box.
 +
#In the Add-On Manager area click the blue link '''Please click here to authorize the Constant Contact connection.'''
 +
#:[[File:Login to CC.JPG|400px|center]]
 +
#Follow the prompts to authorize the database with your Constant Contact account. Once you have authorized connection between ChamberMaster/MemberZone & Constant Contact '''Authorization for this application to sync contact data to your Constant Contact account has been completed.''' will be displayed.
 +
#Choose which items you would like to have automatically synchronize each night.
 +
#*'''Automatically sync groups daily'''
 +
#*'''Automatically sync membership types daily'''
 +
#*'''Automatically sync all active reps for active and courtesy members'''
 +
#:See '''[[Communication#Nightly_Synchronization|Nightly Synchronization]]''' for further information. If you do not wish to synchronize all groups, see '''[[Communication#Selecting_Which_Groups_to_Synchronize|Selecting Which Groups to Synchronize]]''' for more information.
 +
#:[[File:CC Integration Setup.JPG|800px|center]]
 +
#Click '''Save'''.
  
Pertinent consumer information is entered and then the eReferral tool is used to generate an email message or printout that includes the selected member(s) contact information in referral format.<br />
 
  
You can then choose to pass along the consumer's information to the members you referred. Through a separate optional email message, your member(s) are informed that their business information was passed on to an interested consumer. In turn the consumer's information is provided to your members so they can, if they so choose, provide additional outreach to that consumer.<br />
+
{| class="wikitable"
 +
|-
 +
|
 +
[[File:One Row.png|25px]]
 +
| style="width: 100%"| '''NOTE:'''  
 +
*When Groups are synchronized to Constant Contact nightly, reps that have been deleted from the group will '''NOT''' be removed from the list in Constant Contact. Best Practice is to disable the rep from the group and not delete.
 +
*Reps that have unsubscribed from your database mailing list will not be included in the synch to Constant Contact.
 +
|}
  
===Why use eReferrals?===
+
==='''<span style="color:#800080">Selecting Which Groups to Synchronize'''</span>===
eReferrals allow you to show give your members' information to consumers when they ask for it. At the same time you can choose to send that consumer's information to your members giving them a lead.
+
----
<br />
 
Every eReferral is recorded allowing you to show your members the value that you are giving them. Each referral means you are pointing customers to their business.
 
<br />
 
Take for example, a consumer that calls and asks for a list of restaurants in your area. You enter their contact information in the '''eReferral''' screen. After selecting the Restaurant category members as your designated recipients, you click one button to email the detailed restaurant list with addresses, phone numbers, and web site address to the consumer. Then you click one additional button to send an email to the restaurant members with a message indicating that they have been referred. All these steps are handled under one screen.<br />
 
  
If you don't want to send an email to your members that's no problem. You can still record that you referred a member to them so they can see or be shown the added benefit of their membership with your association.
+
Once the Constant Contact synchronization is setup you will be able to configure which groups are set to be synchronized each night.
===Send and Record an eReferral===
+
'''Automatically sync groups daily''' must be enabled in the '''General Options & Settings''' to initiate nightly synchronization. See '''[[Communication#Enable_Constant_Contact_Synchronization|Enable Constant Contact Synchronization]]''' for instructions.
#Click the '''Add''' button at the top of your database.
+
===='''<span style="color:#800080">View & Remove Groups from the daily synchronization'''</span>====
#Choose '''eReferral'''
+
----
[[File:Send_an_eReferral.png|none|Quick steps to send an eReferral]]
+
#Select the '''Groups''' module.
'''Details'''
+
#At the top, select the '''Synch''' tab.
#Click the '''Add''' button at the top of your database.
+
#:All Groups currently set to synchronize will be displayed in a list when you first open this tab.
#Choose '''eReferral'''
+
#Uncheck any that you wish to stop Synchronizing and then click '''Save'''
#Enter in as much or as little '''Potential Customer''' information as desired.
 
#Select the members you wish to refer.
 
#:You can select members by name or category. You can also select specific representatives by name or by group.
 
#:[[File:EReferral_Refer_Potential_Customers_to.png|framed|none|Add Referral Recipients]]
 
#::When selecting members by '''name''' or '''category''' you can expand the advanced filter section and filter by boolean type (checkbox) member custom fields.
 
#::[[File:EReferral_Advanced_Filter.png|framed|none|eReferral Advanced Filter Options]]
 
#Check off and remove any records you wish to exclude by clicking '''Remove Selected Recipients'''
 
#Click '''Preview final referral recipients list with options to print/email potential customer'''
 
#:[[File:EReferral_Preview_referral_recipients.png|framed|none|View, Print or Email the referral information]]
 
#Review the information and at the bottom you can '''print''' or '''email''' this list to the potential customer.
 
#In the Referral Recipient Options you can select the desired Lead Source (see [[eReferrals#Change Default eReferral Settings | eReferral Settings]] below to set up lead sources)
 
#Check or uncheck '''Send email to Referral Recipients'''
 
#:Checked will send an email using the options below to those being referred and will record it in the member's communication history.
 
#:Unchecked will just record the eReferral in the member's communication history and will not send an email to your members.
 
#Adjust your '''Email From''', '''Include Carbon Copy''', '''Subject Line''' and modify your '''Message''' with details about the potential customer if desired.
 
#Click '''Send and Record Referral''' or '''Record Referral'''
 
  
====Send an eReferral====
+
===='''<span style="color:#800080">Set a group to start synchronizing each day'''</span>====
''REDIRECT'' [[eReferrals]]
+
----
  
1. Click to add an eReferral using the desired selection found within the Members (Add eReferral), Events (Add eReferral), Communication (Send an eReferral), or Info Request (Add an eReferral) modules.
+
'''Option 1 - From the Group's General tab'''
 +
#Select the '''Groups''' module.
 +
#At the top select the '''Home''' tab.
 +
#Click on the group name that you'd like to change the setting for.
 +
#Check the box to "Synch this group with Constant Contact."
 +
#:[[file:Groups_Additional_Options.png|framed|none|Additional Options for Groups]]
 +
#Click '''Save Changes'''
 +
----
 +
'''Option 2 - From the Synch tab'''
 +
#Select the '''Groups''' module.
 +
#Select the '''Synch''' tab.
 +
#:[[File:Synch Tab.JPG|600px|center]]
 +
#Uncheck '''Display groups set to synch only.'''
 +
#Check off the groups you wish to synchronize.
 +
#Click '''Save'''
  
2. Edit the Contact Information area using the consumer information. See Figure 11-1 below.
+
===='''<span style="color:#800080">Manually Synchronize Group(s) to Constant Contact'''</span>====
 +
----
  
3. Edit the Email Options area with desired email subject line, return email address, and text that the member will receive. Note: to change the default selections, click setup options.
+
#Select '''Groups''' in the left-hand navigation panel.
 +
#Select the '''Synch''' tab.
 +
#:[[File:Synch Tab.JPG|600px|center]]
 +
#A list of those groups for which you enabled synchronization will be displayed. For each group that you wish to synchronize, click the '''Synch Now''' button. '''NOTE:''' If you wish to synchronize groups that have not been configured for nightly synchronization, clear the '''Display groups set to synch only''' check-box. All groups will then be displayed.
  
4. Use the Add Recipients box to include additional members in the referral.
+
The synch process is now initiated. You can view the status of the synch on the Activity report in Constant Contact.
  
5. Click Detailed Recipient List.
+
{| class="wikitable"
 +
|-
 +
|
 +
[[File:One Row.png|25px]]
 +
| style="width: 100%"| '''NOTE:''' When a group is manually synchronized, Constant Contact will remove all contacts in the list, and replace with the reps received from the ChamberMaster/MemberZone manual sync. Groups are matched up by name between Constant Contact & ChamberMaster. If the group doesn’t exist in Constant Contact, it is automatically created.
 +
|}
  
[[File:Communication.1.082.1.jpg]]
+
==='''<span style="color:#800080">Manually Export Contacts to Constant Contact'''</span>===
 +
----
  
'''Figure 11-1''' eReferral window
+
If automatic synchronization is not being used, or if manual exporting/updating is desired, use the steps here to export ChamberMaster/GrowthZone contacts so that they may be directly imported by Constant Contact.
  
'''Note: '''To change the default consumer email subject line and text, select setup options on the previous screen.
+
#Click '''Communication''' in the left-hand menu.
 +
#Click '''Newsletters/Email Campaigns''' in the '''Other Communication Tools''' section.
 +
#Click the desired “Add” selection to mark names to be exported.
 +
#:[[File:Selecting_information_to_be_exported.jpg|framed|none|Selecting information to be exported]]
 +
#A summary of your selections will appear in the blue box at the bottom of the screen. Click view mailing list to see your results.
 +
#:[[File:Summary_of_selections.jpg|framed|none|Summary of selections]]
 +
#Remove any recipients that are not desired by clicking the checkbox in front of their name. Then click Remove Selected Items.
 +
#:[[File:Removing_un-desired_recipients.jpg|framed|none|Removing un-desired recipients]]
 +
#Click '''Continue'''.
 +
#Repeat steps 3-6 to add any more desired recipients.
 +
#Click '''Create Mailing List''' when all names have been selected.
 +
#The Database will allow you to download and save these names in a file that may be imported into Constant Contact. Follow instructions on the screen to save the file with your desired name and location. Remember this name and location for importing into Constant Contact.
  
6. On the next screen, click '''Print Lis'''t and then click '''Print'''. (see Figure 11-2)
+
===='''<span style="color:#800080">Sample concept of using manual export from your database to Constant Contact'''</span>====
or Click '''Email List''' and then click '''Send Email'''. Note: When selecting '''Email List''', the displayed email address is from the '''Contact Information''' area on the previous screen.
+
----
 
+
There are multiple ways of using your database and Constant Contact to maintain and keep contact information current. Below is one method that may work for you. Evaluate your own needs and contact Constant Contact for details on using their software.
 
+
#Create a mailing list in Constant Contact that will contain the names of contacts that are NOT already in ChamberMaster. This will also contain the names of those that “Join” your mailing list using the Join selection provided by Constant Contact (used when the Subscribe button is selected within the emails). Add any desired contacts to this list now (excluding ChamberMaster contacts) and update whenever desired. Example mailing list title: '''Standard Mailing List'''
[[File:Communication.1.082.2.jpg]]
+
#Create another mailing list in Constant Contact that will contain the imported ChamberMaster contacts. Do not add any names to this list yet – you will be importing names into this list. Example mailing list title: '''ChamberMaster Contacts List'''
 +
#Each time you are ready to perform a mailing, follow instructions above to export your entire set of contacts from ChamberMaster.
 +
#In Constant Contact remove all contacts from the current “ChamberMaster Contacts List”. Then import the new ChamberMaster export into this list.
 +
#When sending the email, select both the “Standard Mailing List” and the “ChamberMaster Contacts List” as recipients of the email.
  
'''Figure 11-2''' Detailed Recipient List
+
'''NOTES'''
  
 +
*Make sure to keep the email addresses for your contacts up-to-date in ChamberMaster which will follow-through into Constant Contact and end up in the “ChamberMaster Contacts List”.
 +
*Updates to those contacts not in ChamberMaster may be done in Constant Contact on the “Standard Mailing List”.
 +
*Clearing the “ChamberMaster Contacts List:” in Constant Contact each time will not eliminate the Opt Out list. Those that have opted out of your mailings (Do Not Mail) will be retained. Constant Contact keeps a list of these addresses internally.
 +
*If a ChamberMaster contact manually tells you they would like to opt out of your mailings, you need to select the Do Not Mail selection in Constant Contact. Then when they are imported from ChamberMaster, Constant Contact will not allow the import since they are listed as Do Not Mail.
 +
*If a ChamberMaster contact manually tells you they need their email address updated, you would need to change it in ChamberMaster so that it will be imported correctly next time.
 +
*If a ChamberMaster contact manually tells you they need a new address added to the mailing list, either add their email address as a New Rep in ChamberMaster or add them as a contact in Constant Contact in the “Standard Mailing List”.
  
'''Note: '''This eReferral is recorded by default in the member’s communication history. To change this default, under eReferral Settings/Options in the Setup module click to designate if eReferrals should log automatically.
+
'''Disadvantages'''
 +
*The Constant Contact Email History and Bounce History may not be retained since the ChamberMaster Contacts List will be cleared each time. Constant Contact only keeps history for 90 days anyway.
 +
*When importing the contacts from ChamberMaster, all of the Constant Contact fields are updated with the information from ChamberMaster. If custom fields or other contact information fields have manually been updated in Constant Contact, they would be overwritten by the information coming from ChamberMaster each time. If these additional fields are not being used by you in Constant Contact, then this will not affect you.
  
7. Click '''Close Window'''.
+
==='''<span style="color:#800080">Constant Contact FAQ'''</span>===
 +
----
  
8. Click '''Send Referral''' to send the referral email to the selected recipients (the members). (See figure 11-1).
+
:'''Why are there fewer contacts in my Constant Contact list than what is showing in my database?'''<br />
 +
:'''A)''' When the data is pushed over to Constant Contact any emails that are invalid are automatically excluded. Any emails that are unsubscribed within Constant Contact would also be excluded from the final list in Constant Contact.<br />
 +
<br />
 +
:'''What happens when I change a representatives email in ChamberMaster/GrowthZone?'''
 +
:'''A)''' The representative will be added to anything their previous email was attached to but their previous email will not be removed. If you want their previous email removed you would need to do that directly within Constant Contact.
 +
[[Category:Communication]]
 +
 
 +
==Using and Integrating MailChimp==
 +
Once synchronization to MailChimp is setup, then each night an automatic sync from your database into your MailChimp account will take place which will copy contact information from your database into the designated MailChimp list. If you’ve done updates to your mailing list in the database and you’d like to sync during the day, there is a “Sync now” choice available to do at any time.
 +
MailChimp synchronization is available to those with Plus edition or greater.
 +
 +
===How ChamberMaster and GrowthZone sync with MailChimp===
 +
See an overview of how the MailChimp Synchronization works [[File:Vid.png|link=http://www.screencast.com/t/BXxAaeOE]]
 +
====What is synchronized?====
 +
*All active reps of active, courtesy or prospective members.
 +
*Groups that have been marked to Sync under the groups module.
 +
 
 +
====Where does the contact information go in MailChimp====
 +
The contact info is pulled into groups that are created and updated in MailChimp nightly:
 +
*AUTO:Status group – contains reps by Membership Status
 +
*AUTO:MembershipType group – contains reps by your Membership Type
 +
*A group for each of your Group Types with a sub group created for each of your groups
 +
The maximum number of groups per Group Type that may be synchronized is 60.
 +
'''Note:''' Groups synchronization will include inactive reps in the synch as long as they are marked as active within the group.
 +
====How to setup Mail Chimp synchronization====
 +
#Click Communication in the left-hand menu.
 +
#Click MailChimp Setup.
 +
#Click Click to Enable MailChimp.
 +
#Enter your MailChimp login and password.
 +
#Click Log In.
 +
#The message will say that you are connected.
 +
#Click the drop-down arrow and select the list you already have in MailChimp where you would like the contact information to be imported.
 +
#Click Sync Now to immediately copy your contacts to MailChimp.
 +
#:'''Tip:''' Note this sync will happen every night but you can manually sync any time you’d like.
 +
#All the contact information will be updated in MailChimp.
 +
#:'''Note:''' The System Event Log will display the synchronization transactions. Errors typically indicate invalid email addresses.
 +
#:Unsubscribers from the MailChimp system will remain subscribed in your database but MailChimp will prevent them from being imported at the next synchronization
 +
 
 +
=='''<span style="color:#800080">Other Communication Tools'''</span>==
 +
----
 +
==='''<span style="color:#800080">Web Leads'''</span>===
 +
----
 +
 
 +
Web Leads are generated in the following ways:
 +
 
 +
*The consumer selecting the '''Contact these Businesses''' button within your directory. You can enable the '''Contact these Businesses''' button via the Directory Control Panel settings. See '''[http://supportwiki.micronetonline.com/Modify_the_Directory_Control_Panel#Contact_Businesses_Button Modify the Directory Control Panel]''' for details.
 +
*The consumer clicking the '''Request Info''' button on the members individual directory page
 +
*The consumer submits a Request for Proposal. '''NOTE''': The Pro edition of the software is required for Requests for Proposal. See '''[http://supportwiki.micronetonline.com/Request_for_Proposal_(RFP) Requests for Proposals]''' for further details.
  
===Change Default eReferral Settings===
 
#Click '''Setup''' on the main left menu.
 
#In the Information Request section click '''eReferral Settings/Options'''
 
#Specify the default eMail From:
 
#Customize the default subject and message for the email being sent to your members.
 
#Customize the default subject and message for the email being sent to the consumer.
 
#If you are using multiple lead sources edit your list of lead sources.
 
#:The first item in the list will be the default lead source.
 
#:Lead source list can be blank. This is an optional field.
 
#Click '''Save and Exit'''
 
[[Category:Members]]
 
  
==Storing Documents - Cloud Drive==
 
Store your documents in the Cloud Drive, a selection in the left-hand menu of your software<ref>'''Note: '''These document storage folders are only available for those with Plus edition or greater.
 
</ref>, to access them anytime from any computer that has a connection to the internet and access to the database. 10 GB of storage space is available to you.
 
  
Upload files<ref>File types allowed: jpg, jpeg, gif, png, svg, txt, pdf, odp, ods, odt, rtf, doc, docx, pub, xls, xlsx, ppt, pptx, ogv, mp4, webm, ogg, mp3, wav. up to 50 MB in size.</ref> to '''My Documents''' for your personal use or into '''Shared Documents''' to make them available for your entire staff.
+
===='''<span style="color:#800080">Approving/Rejecting Web Leads'''</span>====
 +
----
  
*[[Emails_Letters_and_Mailing_Lists-Storing_a_personal_document_for_use_later|Storing a document for personal use later]]
+
Staff signed up for '''All Web Leads Pending Approval''' will receive and email notification when either a Contact these Businesses lead or an RFP is submitted. '''NOTE''': If you wish to approve web leads prior to consumers contacting your members, enable the '''Require Staff Approval Before Delivery''' option under '''Setup->Directory Control Panel'''.
*[[Emails_Letters_and_Mailing_Lists-Storing a document to share with other staff|Storing a document to share with other staff]]
 
*[[Emails_Letters_and_Mailing_Lists-Storing documents on a member’s record for archiving purposes|Storing documents on a member’s record for archiving purposes]]
 
*[[Emails_Letters_and_Mailing_Lists-Storing files for members to access|Storing files for members to access]]
 
*[[Emails_Letters_and_Mailing_Lists-Storing files that can be attached to an email or accessed through a URL|Storing files that can be attached to an email or accessed through a URL]]
 
*[[Storing_Images_Used_In_Emails|Storing images that are used in emails or wherever the editor is used]]
 
  
 +
Web Leads may be viewed and approved via the '''Task List'''.  [[File:Vid.png|link=http://www.screencast.com/t/Bj7RBHLT3]]  [http://www.screencast.com/t/Bj7RBHLT3 Watch video demonstrating “Contact Businesses” and the Web Leads task list]
  
:Locate these two tabs by clicking '''Cloud Drive''' in the left-hand menu or by selecting the desired folder from the Common Tasks tab in the Dashboard module.
+
#Click '''Web Leads''' in the '''Task List'''.
 +
#:[[File:Web Leads.JPG|600px|center]]
 +
#Click the '''Subject/Message''' to view details of the Web Lead.
 +
#:[[File:Web Lead Details.JPG|600px|center]]
 +
#If you wish to view the contacts to whom the lead is to be sent, click the '''Show Recipients''' button.
 +
#:[[File:Show Recipients.JPG|600px|center]]
 +
#To approve the message, and send to members, click the '''Approve''' button. The message will be sent immediately. '''OR'''
 +
#If this message should not be delivered to members, click '''Reject'''. The message will not be sent to members. '''NOTE:''' No notice is sent to the sender of your rejection.
  
  
::[[File:Communication.1.083.1.jpg]]
+
==='''<span style="color:#800080">eReferral'''</span>===
 +
----
  
 +
'''eReferral''' is designed to accomplish two tasks with a single entry - getting desired member information to a consumer while letting the member know that they’ve been referred.<br />
  
::'''Figure:''' Document storage on the Cloud Drive
+
Pertinent consumer information is entered and then the eReferral tool is used to generate an email message or printout that includes the selected member(s) contact information in referral format.
  
===Storing a personal document for use later===
+
You can then choose to pass along the consumer's information to the members you referred. Through a separate optional email message, your member(s) are informed that their business information was passed on to an interested consumer. In turn the consumer's information is provided to your members so they can, if they so choose, provide additional outreach to that consumer.<br />
  <div style="margin-left: 18pt;">
+
===='''<span style="color:#800080">Why use eReferrals'''</span>====
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
----
      <tr valign="baseline">
+
*eReferrals allow you to give your members' information to consumers when they ask for it. At the same time you can choose to send that consumer's information to your members giving them a lead.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
*Every eReferral is recorded allowing you to show your members the value that you are giving them. Each referral means you are pointing customers to their business.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0HN0HA">Click </span><span style="font-weight: bold;">Cloud Drive</span> in the left-hand menu.</div></td>
+
 
      </tr>
+
:Take for example, a consumer that calls and asks for a list of restaurants in your area. You enter their contact information in the '''eReferral''' screen. After selecting the Restaurant category members as your designated recipients, you click one button to email the detailed restaurant list with addresses, phone numbers, and web site address to the consumer. Then you click one additional button to send an email to the restaurant members with a message indicating that they have been referred. All these steps are handled under one screen.  
    </table>
+
*If you don't want to send an email to your members that's no problem. You can still record that you referred a member to them so they can see or be shown the added benefit of their membership with your association.
  </div>
+
 
  <div style="margin-left: 18pt;">
+
===='''<span style="color:#800080">View/Edit Default eReferral Settings'''</span>====
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
----
      <tr valign="baseline">
+
#Click '''Setup''' on the main left menu.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
#In the Information Request section click '''eReferral Settings/Options'''
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0GN0HA">Click </span><span style="font-weight: bold;">My Documents</span>.</div></td>
+
#Enter desired '''Email Send Options''':
      </tr>
+
#*Specify the '''eMail From''': Select '''Use email address for the logged in chamber representative''' to specify that the from address should be the staff member logged in; or '''Use the email address''' and enter an email address to be used each time an eReferral is sent.
    </table>
+
#'''Email to referral recipients''': Customize the default subject and message for the email being sent to your members. Enable '''Include carbon copy to sender.''' if you wish a copy of the eReferral to be sent to the sender.
  </div>
+
#'''Email to potential customer''': Customize the default subject and message for the email being sent to the consumer.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0FN0HA">[[Image:Emails_Letters_and_Mailing_Lists-Storing_a_personal_document_for_use_later-Communication.1.074.1.jpg]]</span></div>
+
#'''Lead Sources''': Select the desired lead source. Lead Sources allow you to categorize where your eReferrals were initiated from. The Lead Source is included in the information emailed to your members and is also recorded on their Communication history. It is also on the Referral Report which may be viewed in the Member Information Center (MIC). To add additional lead sources, click the '''edit list'''.
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0EN0HA">Figure 11-2b Sample </span><span style="font-weight: bold;">Cloud Drive</span> window</div>
+
#:The first item in the list will be the default lead source.
  <div style="margin-left: 18pt;">
+
#:Lead source list can be blank. This is an optional field.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#Click '''Save and Exit'''
      <tr valign="baseline">
+
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
===='''<span style="color:#800080">Send and Record an eReferral'''</span>====
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0DN0HA">(Optional) Click </span><span style="font-weight: bold;">New folder</span> to create a folder to organize your files or double-click on the desired folder.</div></td>
+
----
      </tr>
+
 
    </table>
+
#Click the '''Add''' button at the top of your database.
  </div>
+
#Choose '''eReferral'''
  <div style="margin-left: 18pt;">
+
[[File:Send_an_eReferral.png|none|Quick steps to send an eReferral]]
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
'''Details'''
      <tr valign="baseline">
+
#Click the '''Add''' button at the top of your database.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
+
#Choose '''eReferral'''
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0CN0HA">Click </span><span style="font-weight: bold;">Browse</span>.</div></td>
+
#Enter in as much or as little '''Potential Customer''' information as desired.
      </tr>
+
#Select the members you wish to refer.
    </table>
+
#:You can select members by name or category. You can also select specific representatives by name or by group.
  </div>
+
#:[[File:EReferral_Refer_Potential_Customers_to.png|framed|none|Add Referral Recipients]]
  <div style="margin-left: 18pt;">
+
#::When selecting members by '''name''' or '''category''' you can expand the advanced filter section and filter by boolean type (checkbox) member custom fields.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#::[[File:EReferral_Advanced_Filter.png|framed|none|eReferral Advanced Filter Options]]
      <tr valign="baseline">
+
#Check off and remove any records you wish to exclude by clicking '''Remove Selected Recipients'''
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
+
#Click '''Preview final referral recipients list with options to print/email potential customer'''
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0BN0HA">Locate the desired file to upload and click </span><span style="font-weight: bold;">Open</span>.</div></td>
+
#:[[File:EReferral_Preview_referral_recipients.png|framed|none|View, Print or Email the referral information]]
      </tr>
+
#Review the information and at the bottom you can '''print''' or '''email''' this list to the potential customer.
    </table>
+
#In the Referral Recipient Options you can select the desired Lead Source (see [[eReferrals#Change Default eReferral Settings | eReferral Settings]] below to set up lead sources)
  </div>
+
#Check '''Send email to Referral Recipients'''
  <div style="margin-left: 18pt;">
+
#:Checked will send an email using the options below to those being referred and will record it in the member's communication history.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#:Unchecked will just record the eReferral in the member's communication history and will not send an email to your members.
      <tr valign="baseline">
+
#Adjust your '''Email From''', '''Include Carbon Copy''', '''Subject Line''' and modify your '''Message''' with details about the potential customer if desired.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
+
#Click '''Send and Record Referral'''. The referral will be sent to members, and to the customer.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0AN0HA">Click </span><span style="font-weight: bold;">Upload</span>.</div></td>
+
 
      </tr>
+
===='''<span style="color:#800080">Record an eReferral Only'''</span>====
    </table>
+
----
  </div>
+
 
  <div style="margin-left: 18pt;">
+
When selecting to record an eReferral only, you can log the referral without notifying the member. This is useful when you wish to track business cards, or brochures of a member that you have handed out.  
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
 
      <tr valign="baseline">
+
#Click the '''Add''' button at the top of your database.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
+
#Choose '''eReferral'''.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E06M0HA">The selected file will be uploaded into your document storage.</span></div></td>
+
#Enter in as much or as little '''Potential Customer''' information as desired. If logging for business cards or brochures, you may leave this area blank.
      </tr>
+
#Select the members you wish to refer.
    </table>
+
#:You can select members by name or category. You can also select specific representatives by name or by group.
  </div>
+
#:[[File:EReferral_Refer_Potential_Customers_to.png|framed|none|Add Referral Recipients]]
  <div style="margin-left: 18pt;">
+
#::When selecting members by '''name''' or '''category''' you can expand the advanced filter section and filter by boolean type (checkbox) member custom fields.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#::[[File:EReferral_Advanced_Filter.png|framed|none|eReferral Advanced Filter Options]]
      <tr valign="baseline">
+
#Check off and remove any records you wish to exclude by clicking '''Remove Selected Recipients'''
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
+
#Click '''Preview final referral recipients list with options to print/email potential customer'''
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E05M0HA">Access this document anytime by clicking </span><span style="font-weight: bold;">My Documents</span> in the <span style="font-weight: bold;">Cloud Drive</span> or on the <span style="font-weight: bold;">Common Tasks</span> tab in the <span style="font-weight: bold;">Dashboard</span>.</div></td>
+
#:[[File:EReferral_Preview_referral_recipients.png|framed|none|View, Print or Email the referral information]]
      </tr>
+
#Review the information and at the bottom you can '''print''' or '''email''' this list to the potential customer.
    </table>
+
#In the Referral Recipient Options you can select the desired Lead Source (see [[eReferrals#Change Default eReferral Settings | eReferral Settings]] below to set up lead sources)
  </div>
+
#Uncheck '''Send email to Referral Recipients'''
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt;"><span id="wwpID0E04M0HA">Note: only available for those with Plus edition or greater.</span></div>
+
#Click '''Record Referral'''.
  
===Storing a document to share with other staff===
+
The ereferral will be logged on the member(s) communication history for reference.
<div xmlns="http://www.w3.org/1999/xhtml">
+
 
  <div style="margin-left: 18pt;">
+
==='''<span style="color:#800080">Push Notifications'''</span>===
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
----
      <tr valign="baseline">
+
'''Push Notifications''' are a fast and efficient way to communicate with your members. They can help you send real-time updates and reminders that get your members to regularly engage with you, even if they’re not aware of it. You can target the right members by selecting to send to just individual groups, or to all of your members.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E02M0HA">Click </span><span style="font-weight: bold;">Cloud Drive</span> in the left-hand menu.</div></td>
+
{| class="wikitable"
      </tr>
+
|-
    </table>
+
|
  </div>
+
[[File:One Row.png|25px]]
  <div style="margin-left: 18pt;">
+
| style="width: 100%"| '''NOTE:''' Push Notifications are received by those Reps who have downloaded the '''MemberPlus App'''. See '''[[Mobile_Apps#MemberPlus:_An_App_for_Your_Members|MemberPlus: An App For Your Members]]''' for more information.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
|}
      <tr valign="baseline">
+
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
+
===='''<span style="color:#800080">Send a Push Notification'''</span>====
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E01M0HA">Click </span><span style="font-weight: bold;">Shared Documents</span>.</div></td>
+
----
      </tr>
+
#Click '''Communication''' in the left-hand navigation panel.
    </table>
+
#Click '''Push Notification''' in the '''Other Communication Tools''' section.
  </div>
+
#:[[File:Push Notification Send.JPG|700px|center]]
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0ZM0HA">[[Image:Emails_Letters_and_Mailing_Lists-Storing_a_document_to_share_with_other_staff-Communication.1.075.1.jpg]]</span></div>
+
#Select the '''Recipients''':
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0YM0HA">Figure 11-2c Sample </span><span style="font-weight: bold;">Cloud Drive</span> window</div>
+
#*Click the check-box for the '''Group(s)''' to which you wish to send the notification
  <div style="margin-left: 18pt;">
+
#:'''OR'''
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#*Click '''All users in your association''' to send the notification to all reps in your association.
      <tr valign="baseline">
+
#Enter your message in the '''Message to push out''' text box.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
+
#Click '''Send out message'''.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0XM0HA">(Optional) Click </span><span style="font-weight: bold;">New folder</span> to create a folder to organize your files or double-click on the desired folder.</div></td>
+
 
      </tr>
+
All representatives, who have downloaded the MemberPlus App, will receive the notification.  See '''[[Mobile_Apps#View_Notifications_in_the_MemberPlus_App|View Notifications in the MemberPlus App]]''' for details.
    </table>
+
 
  </div>
+
===='''<span style="color:#800080">View Push Notification History'''</span>====
  <div style="margin-left: 18pt;">
+
----
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#Click '''Communication''' in the left-hand navigation panel.
      <tr valign="baseline">
+
#Click '''Push Notification''' in the '''Other Communication Tools''' section.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
+
#:Click the '''History''' tab.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0WM0HA">Click </span><span style="font-weight: bold;">Browse</span>.</div></td>
+
[[File:Push History.JPG|1100px|center]]
      </tr>
+
 
    </table>
+
==='''<span style="color:#800080">Working with Blogs'''</span>===
  </div>
+
----
  <div style="margin-left: 18pt;">
+
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
Blogs are a great way to get your message out to your members and the public. Users with '''[http://chambermaster.com/productPricing Pro Edition]''' can now create one or more blogs that integrate perfectly with your website and Member Information Center. Watch a quick video on what the Blog feature can do for you: <html><a href="http://screencast.com/t/y6Rn70sug0" target="_blank"><img src="/images/3/31/Vid.png" /></a></html>
      <tr valign="baseline">
+
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
+
===='''<span style="color:#800080">Create a Blog'''</span>====
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0VM0HA">Locate the desired file to upload and click </span><span style="font-weight: bold;">Open</span>.</div></td>
+
----
      </tr>
+
Watch a video on how to create a blog: <html><a href="http://www.screencast.com/t/Q6mFlWL5OKx" target="_blank"><img src="/images/3/31/Vid.png" /></a></html>
    </table>
+
#Click '''Communication''' in the left-hand menu.
  </div>
+
#Click '''Manage Blog''' in the '''Other Communication Tools''' section.
  <div style="margin-left: 18pt;">
+
#:[[File:Manage Blog.JPG|700px|center]]
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#On the Blog Tool '''Home''' tab, click the '''Create New Blog''' button.
      <tr valign="baseline">
+
#:[[File:New Blog.JPG|900px|center]]
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
+
#Enter a '''Name''' (required). This may be displayed on your website.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0UM0HA">Click </span><span style="font-weight: bold;">Upload</span>.</div></td>
+
#Enter a '''Description''' for your blog. This may be displayed on your Website. (optional)
      </tr>
+
#Click '''Save'''. The '''Posts''' tab is displayed. Add your first post:
    </table>
+
#Click '''New Post'''.
  </div>
+
#:[[File:Add Post.jpg|700px|center]]
  <div style="margin-left: 18pt;">
+
#Enter a '''Title''' for your post. This field is required. Recommended max characters ~50-60 for best SEO results.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#Enter your '''Post'''. You may use all of the standard rich text editor functions, including adding images and links.
      <tr valign="baseline">
+
#Enter a '''Post Summary'''.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
+
#Enter the '''Date displayed on the post'''. This will provide your readers an understanding of how current the post is.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0TM0HA">The selected file will be uploaded into your document storage.</span></div></td>
+
#Select a '''Category(ies)''' for this blog.  Categories help organize your blog, and make it easy for readers to find what they are looking for.  Click the '''edit''' link to add/edit categories.
      </tr>
+
#Enter '''Tags''' separated by commas.  Enter a word or phrase that specifically identifies what is a key topic in this particular post.  Tags are meant to describe specific details of your posts. Think of these as your site’s index words. They are the micro-data that you can use to micro-categorize your content. Tags are not hierarchical.  . On the
    </table>
+
#'''Author''': Your name will automatically be entered here but feel free to put in the name of your guest blogger if you have one.  The author's name shows next to the post title. The author name will be displayed on the blog posts.
  </div>
+
#'''Settings''': Configure the following settings as desired:
  <div style="margin-left: 18pt;">
+
#*'''Allow/view comments''': If '''Allow/View Comments''' is selected, visitors to the post will have the option to add their comments to your post and see comments by others that are marked as Approved.
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#:*'''Require name and email address when submitting a comment (if not checked, anonymous comments are allowed)''': Enable this option if you would like visitors to provide name and email address when submitting a comment. '''NOTE:''' The email address will not be displayed in the blog, but will be available to your staff in the back-office.
      <tr valign="baseline">
+
#:*'''Require comment approval by staff''': Enable this option if comments must be approved by your staff prior to being published on your page. If comment approval is required, an email address must be listed to receive the comment notifications on the '''Share Blog''' tab.  If you are not too concerned about negative feedback on a post, we recommend allowing immediate display simply to encourage quick and healthy conversations on your post.
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
+
#:'''Allow likes''': Select this option if you wish to allow visitors to like posts in the blog.
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0SM0HA">Other staff members may now access this document by clicking </span><span style="font-weight: bold;">Shared Documents</span> in the <span style="font-weight: bold;">Cloud Drive</span> or on the <span style="font-weight: bold;">Common Tasks </span>tab in the <span style="font-weight: bold;">Dashboard</span>.</div></td>
+
#'''Published''': To display this post in the blog, select '''Published'''.  '''NOTE:''' The post will only be displayed if the blog itself has been made active.
      </tr>
+
#Click '''Close'''. '''NOTE:''' After the post is saved, you can edit the post to add a '''Featured Image'''. The image will display on the blog page where each post displays with a summary and a link to read the full article. See '''[[Communication#Add_a_Featured_Image_to_Your_Post|Add a Featured Image to Your Post]]''' for instruction.
    </table>
+
#Click '''Save'''.
  </div>
+
====='''<span style="color:#800080">Add a Featured Image to Your Post'''</span>=====
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E0RM0HA">Note: a new non-removable </span><span style="color: #000000; font-family: Arial; font-weight: bold;">Members Only</span> folder appears under the CloudDrive Shared folders area. This folder was placed there by our programmers in preparation for a future release that will provide a location for staff to place member-only files and folders. Placing files in this folder will not hurt but will not do anything for you or your members at this time. Stay tuned!</div>
+
----
 
+
Blogging is just not about plain text written on a page; a good article is the combination of text, images, and other various multi-media elements like videos, charts, slides, etc. Remember: A picture is worth a thousand words.
===Storing files for members to access===
+
 
 
+
[[File:Featured Image Blog.JPG|800px|center]]
1. Click '''Cloud Drive''' in the left-hand menu.
+
 
 
+
Once you have created and saved a post, you can edit the post to add a '''Featured Image'''. The featured image will display on the blog page where each post displays with a summary and a link to read the full article. The image uploaded here will be cropped to fit into a square location which is consistent with the way other locations in the public pages display and use the featured image.
2. Click '''Shared Documents'''.
+
 
 +
#Click '''Communication''' in the left-hand menu.
 +
#Click '''Manage Blog''' in the '''Other Communication Tools''' section.
 +
#:[[File:My Blogs1.JPG|800px|center]]
 +
#Click the '''Home''' tab, and click the blog that you wish to add a featured image to. The '''Posts''' tab will display.
 +
#:[[File:Edit Post.JPG|700px|center]]
 +
#Click the [[File:Pencil icon blogs.JPG|30px]] icon next to the post to which you wish to add a featured image.
 +
#:[[File:Blog Featured Image1.jpg|700px|center]]
 +
#In the '''Featured Image''' section, click the [[File:Blog Plus Sign.JPG|30px]] icon.
 +
#:[[File:Blog Image Upload.JPG|800px|center]]
 +
#Select a previously uploaded file from the list, or click '''Upload''' to select a new file.
 +
#Crop the image as needed, then click '''Crop & Save'''.
 +
#Click '''Close'''.
 +
#Click '''Save'''.
 +
 
 +
====='''<span style="color:#800080">Edit a Blog'''</span>=====
 +
----
 +
 
 +
====='''<span style="color:#800080">Delete a Blog'''</span>=====
 +
----
 +
 
 +
===='''<span style="color:#800080">Share your Blog'''</span>====
 +
----
 +
 
 +
Once you have created your blog, you may share it in a variety of ways: send a link to the blog to interested parties; add the link to your web-page as a new page; add a widget to your web-page.
 +
 
 +
To share your blog:
 +
#Click '''Communication''' in the left-hand menu.
 +
#Click '''Manage Blog''' in the '''Other Communication Tools''' section.
 +
#:[[File:Manage Blog.JPG|700px|center]]
 +
#On the Blog Tool '''Home''' tab, click the blog that you wish to share.
 +
#Click the '''Share Blog''' tab.
 +
#:[[File:Share Blog.JPG|700px|center]]
 +
#Configure the following:
 +
#*'''Blog Status''': Set the blog to '''Active'''. Setting the blog to active makes the blog publicly available if the URL is known and accessed by the public.  You would still need to add the blog to your website as a separate step in order to make it easily available.
 +
#*Click '''Change Settings''' to adjust any additional settings related to the public display:
 +
#:[[File:Blog Advanced Settings.JPG|500px|center]]
 +
#:*'''Include Index on blog page''':  The blog page can display an index of the blogs posts by date and/or by category.  If very few posts exists, the date index may not be necessary.  The category index is helpful for visitors to easily locate the content they might be looking for.
 +
#::*'''Index by date''': Index by date will display the year and then the quantity of posts in that year.  Then it will display the month followed by the quantity of posts in that month. Visitors will be able to click the year or click the month to filter the blog results to those posts only.
 +
#::*'''Index by category''': Index by category will display only those category names where posts are assigned with a quantity besides the category name.  Visitors will be able to click the category name to filter the blog results to those posts only.
 +
#:*'''Number of posts to include on blog landing page''': This option allows you to limit the number of posts displayed on you blog - visitors can scroll to view additional posts. (0 = unlimited posts with 'infinite scrolling').
 +
#:*'''Email comment notifications to''': If you have configured the blog to require staff approval for visitor posts, enter the email address(es) of staff who should receive notification. You may enter multiple email addresses separated by commas. By default, the email address of the person that created the blog will be listed automatically.
 +
#:*'''Settings''':
 +
#::*'''Send notification only if comment requires approval''': Select this option if you only wish to be notified of comments added that require approval. If deselected, a notification will be sent each time a comment is added to the blog.
 +
#::*'''Show description on blog landing page''': Select this option if you wish the description of the blog to be displayed on the blog landing page.
 +
#:*Click '''Save''' to save the advanced settings.
 +
#'''Distribute your blog''':
 +
#*'''Copy and email this link to interested parties''': Copy and email the link that is listed here into the body of your email and send it to those you'd like to invite to read your blog.
 +
#*'''Add this link to your website as a new page''': For SmartCMS Users, nothing needs to be done on the '''Share Blog''' tab. A web module is available to you. For other CMS users, copy the link that is displayed here, when in your CMS software, choose the selection for adding a link to your menu.
 +
#*'''Advanced: Embed as a widget on your website''':  For SmartCMS users, nothing needs to be done on the '''Share Blog''' tab. A widget is available to you to easily add the blog to your web-site. For other CMS:
 +
#:::*Click the '''Generate widget code'''. This will bring you into the Internet Settings Control Panel (ISCP)
 +
#:::*Click the '''Widgets''' tab.
 +
#:::*From the '''Widgets''' drop-down list, select '''Blog'''.
 +
#:::*Select from the list of available blogs. (Note: only active blogs will be displayed in the list).
 +
#:::*Make any desired changes to the default options.
 +
#:::*Click '''Generate'''. The HTML code will be displayed in the window at the bottom of the screen.
 +
#:::*Use this code to add the blog to your web-site.
 +
 
 +
===='''<span style="color:#800080">Add a New Post to Your Blog'''</span>====
 +
----
 +
When it comes to your blog, you should make regular posts on a consistent basis. Your regular blog readers will be looking for new posts from you, and when they don’t find them, will assume that your blog is not that important to you and will quickly lose interest. Posting consistency also applies to the specific days of the week when you publish new content. If you start out posting every Monday and Thursday, you need to continue to post every Monday and Thursday.
 +
 
 +
#Click '''Communication''' in the left-hand menu.
 +
#Click '''Manage Blog''' in the '''Other Communication Tools''' section.
 +
#:[[File:Manage Blog.JPG|700px|center]]
 +
#On the Blog Tool '''Home''' tab, click the blog that you wish to post to. The '''Posts''' tab will display. '''NOTE:''' You are adding a post to an existing blog '''NOT''' creating a new blog.
 +
#:[[File:New Post.JPG|500px|center]]
 +
#Click the '''New Post''' button.
 +
#Enter a '''Title''' for your post. This field is required. Recommended max characters ~50-60 for best SEO results.
 +
#Enter your '''Post'''. You may use all of the standard rich text editor functions, including adding images and links.
 +
#Enter a '''Post Summary'''.
 +
#Enter the '''Date displayed on the post'''. This will provide your readers an understanding of how current the post is.
 +
#Select a '''Category(ies)''' for this blog.  Categories help organize your blog, and make it easy for readers to find what they are looking for.  Click the '''edit''' link to add/edit categories.
 +
#Enter '''Tags''' separated by commas.  Enter a word or phrase that specifically identifies what is a key topic in this particular post.  Tags are meant to describe specific details of your posts. Think of these as your site’s index words. They are the micro-data that you can use to micro-categorize your content. Tags are not hierarchical.  . On the
 +
#'''Author''': Your name will automatically be entered here but feel free to put in the name of your guest blogger if you have one.  The author's name shows next to the post title. The author name will be displayed on the blog posts.
 +
#'''Settings''': Configure the following settings as desired:
 +
#*'''Allow/view comments''': If '''Allow/View Comments''' is selected, visitors to the post will have the option to add their comments to your post and see comments by others that are marked as Approved.
 +
#:*'''Require name and email address when submitting a comment (if not checked, anonymous comments are allowed)''': Enable this option if you would like visitors to provide name and email address when submitting a comment. '''NOTE:''' The email address will not be displayed in the blog, but will be available to your staff in the back-office.
 +
#:*'''Require comment approval by staff''': Enable this option if comments must be approved by your staff prior to being published on your page. If comment approval is required, an email address must be listed to receive the comment notifications on the '''Share Blog''' tab.  If you are not too concerned about negative feedback on a post, we recommend allowing immediate display simply to encourage quick and healthy conversations on your post.
 +
#:'''Allow likes''': Select this option if you wish to allow visitors to like posts in the blog.
 +
#'''Published''':  To display this post in the blog, select '''Published'''.  '''NOTE:''' The post will only be displayed if the blog itself has been made active.
 +
#Click '''Close'''.
 +
#Click '''Save'''. '''NOTE:''' After the post is saved, you can edit the post to add a '''Featured Image'''. The image will display on the blog page where each post displays with a summary and a link to read the full article. See '''[[Communication#Add_a_Featured_Image_to_Your_Post|Add a Featured Image to Your Post]]''' for instruction.
 +
 
 +
===='''<span style="color:#800080">View Comments added to your Blog Posts'''</span>====
 +
----
 +
#Click '''Communication''' in the left-hand menu.
 +
#Click '''Manage Blog''' in the '''Other Communication Tools''' section.
 +
#:[[File:Total Comments.JPG|700px|center]]
 +
#On the Blog Tool '''Home''' tab, you can click into the '''Unread Comments''' or '''Total Comments''' numbered link.
 +
#:[[File:Approve Post.JPG|700px|center]]
 +
#:Comments that are submitted will immediately display on the '''Comments''' tab with a dark, bold color for their title, which indicates it is '''Unread'''.  After the comment has been clicked (indicating someone has read the comment) then the comment will change to the standard black font, which indicates it is '''Read'''.  Read status is marked no matter which staff person clicks the title of the comment; it is not particular to a certain staff login.
 +
#To view the details of a comment, click into the comment. The content of the comments, along with the name of the visitor who posted the comment will display.
 +
#:[[File:Comment Details.JPG|700px|center]]
 +
 
 +
====='''<span style="color:#800080">Approve Comments made to your Blog Posts'''</span>=====
 +
----
 +
If you have configured your posts to require approval of comments made, you will be able to view and approve (or decline) the posts added by visitors. Staff members identified as '''Email comment notifications to:''' in the '''Advanced Options''' on the Share Blog tab will receive the notification,shown below, when comments have been entered. Posts will not be displayed on your blog until they have been approved.
 +
 
 +
[[File:Blog Post Notification.JPG|700px|center]]
  
3. (Optional) Click '''New folder''' to create a folder to organize your files or double-click on the desired folder.
+
#Click '''Communication''' in the left-hand menu.  
 +
#Click '''Manage Blog''' in the '''Other Communication Tools''' section.
 +
#:[[File:Manage Blog.JPG|700px|center]]
 +
#On the Blog Tool '''Home''' tab, click the blog for which you wish to review comments. 
 +
#Click the '''Comments''' tab. Comments from all posts of this blog will appear on the Comments tab.  Use the filters to view exactly what you are looking for.
 +
#:[[File:Approve Post1.JPG|700px|center]]
 +
#:To view further details of the comment, click into the comment. The content of the comments, along with the name of the visitor who posted the comment will display.
 +
#Click the [[File:Approve Icon.JPG|30px]] in the '''Actions''' column to approve the comment.
  
4. Click '''Browse'''.
+
====='''<span style="color:#800080">Delete Comments made to your Blog Posts'''</span>=====
 +
----
  
5. Locate the desired file to upload and click '''Open'''.
+
#Click '''Communication''' in the left-hand menu.  
 +
#Click '''Manage Blog''' in the '''Other Communication Tools''' section.
 +
#:[[File:Manage Blog.JPG|700px|center]]
 +
#On the Blog Tool '''Home''' tab, click the blog for which you wish to delete comments. 
 +
#Click the '''Comments''' tab. Comments from all posts of this blog will appear on the Comments tab.  Use the filters to view exactly what you are looking for.
 +
#:[[File:Delete comments.jpg|700px|center]]
 +
#:To view further details of the comment, click into the comment. The content of the comments, along with the name of the visitor who posted the comment will display.
 +
#Click the [[File:Garbage Icon.JPG|30px]] in the '''Actions''' column to delete a comment.
  
6. Click '''Upload'''.
+
==='''<span style="color:#800080">Smart Text'''</span>===
 +
----
 +
SmartText, group text messaging, available right within your ChamberMaster database allows you to contact your members, community, or other individuals via group text messaging. Use it to promote your own events or gain non-dues revenue by offering the service to your members at a fee.
 +
[[File:SmartText-SmartText group text messaging available right-SmartText.1.1.1.jpg|800px|center]]
 +
===='''<span style="color:#800080">SmartText Basic Concepts'''</span>====
 +
----
 +
====='''<span style="color:#800080">Use SmartText for Non-Dues Revenue Generation'''</span>=====
 +
----
 +
By setting up different recipients lists you can offer a group for text deals. These groups can be promoted by you and your members to build the list. Your members would pay a set amount to have their deal promoted via text message to this group. The set amount would need to be enough to cover the cost of using the SmartText feature and administrative time. These text deals would be a good way to promote a percentage off or special offer.
 +
One example would be that once an association has gotten numerous people who opt-in to the text group*, then they can allow members to purchase this media as an outlet to be able to contact those members via text/SMS messaging through your association. As a non-dues revenue source, an association can offer this to members at a cost to the member however, this would be less expensive than having their own SMS service and would allow through your association, many more opt-in clients (as well as public) that would like to receive text messages with offers and discounts. This feature eliminates the need for a member to have their own SMS push/notification feature and is at less costly than an association could do on your own. The member would see a turn of profit on people using the discount and this would show them the benefit of the price they paid as a member benefit for them.
 +
SmartText has great capabilities and is easy-to-use.
 +
====='''<span style="color:#800080">SmartText Availability'''</span>=====
 +
----
 +
*SmartText is currently limited to subscribers on US mobile phone carriers.
 +
====='''<span style="color:#800080">SmartText Credits & Costs'''</span>=====
 +
----
  
7. The selected file will be uploaded into your document storage.
+
*One credit equals one text – either a received text or a sent text.
 +
*One credit currently costs .05 cents. Credits do not have an expiration date and are non-refundable.
 +
*Purchase additional credits right in your ChamberMaster database under SmartText->Purchase tab.
 +
*When someone subscribes to your list, that will cost 2 credits = 1 for the incoming request and 1 for the automatic thank-you reply. So, one subscription will cost .10 cents at the current rate.
 +
*Examples:
 +
::Sending a single group text to 100 subscribers would cost $5.00.
 +
::Sending a single group text to 500 subscribers would cost $25.00.
 +
::Sending a single group text to 1000 subscribers would cost $50.00.
  
8. Other staff members may now access this document by clicking '''Shared Documents''' in the Cloud Drive or on the '''Common Tasks''' tab in the Dashboard.
+
====='''<span style="color:#800080">Purchase Additional SmartText Credits'''</span>=====
 
+
----
:'''Note: '''Only available for those with Plus edition or greater.
+
You can purchase additional Smart Text credits directly in your database.
 
+
#Click '''Communications''' in the left hand navigation panel.
===Storing files that can be attached to an email or accessed through a URL===
+
#Click '''Smart Text''' in the '''Other Communication Tools''' section.  
Any files uploaded to the '''Email Attachments''' area in the '''Cloud Drive''' will be available to be attached to an email when sending using the software’s editor. These files are also available as public links without being sent in an email when the link is made known to the end user.
+
#:[[File:Smart Text DB CP.JPG|center]].
 
+
#Click the '''Purchase''' tab.
'''Note:''' The '''Cloud Drive''' tabs are only available for those with Plus edition or greater but the Email Attachments are accessible under Dashboard-Common Tasks.
+
#In the '''I'd like to purchase''' text-box, enter the number of credits you would like to purchase. Each message credit is $.05. Credits do not have an expiration date and are non-refundable.
 
+
#Enter '''Payment Information''' and click '''Submit Payment'''.
1. Click '''Cloud Drive''' in the left-hand menu.
+
 
 
+
{| class="wikitable"
2. Click the '''Email Attachments''' tab.
+
|-
 
+
|
3. Click '''Browse'''.
+
[[File:Smallest.png|25px]]
 
+
| style="width: 100%"| You can also buy additional credits by clicking '''Buy''' in the statistics section of the SmartText Dashboard.  
4. Locate the desired file to upload and click '''Open'''.
+
|}
 
+
 
5. Click '''Upload'''.
+
===='''<span style="color:#800080">Subscribing to SmartText'''</span>====
 
+
----
6. The selected file will be uploaded into your document storage for use as attachments to emails or as a public URL.
+
This list is opt-in only; Subscribers must opt in to be included in your subscriber groups. Lists of phone numbers may not be imported. Existing mobile phone numbers in ChamberMaster will not auto-populate your subscriber list. In order to have subscribers opt in, you must create a keyword – either a shared keyword (no charge) or a custom keyword ($25/month).  
+
'''NOTE:''' Practice and testing can happen without a keyword.
====Attaching the Document to an Email or Provide URL Access====
+
If you wish to have different lists of subscribers (event list, board member group etc), you must create a group and have your subscribers opt in to each group. You must setup these groups prior to advertising your opt-in information to the public so that subscribers are placed in the proper groups. Subscribers may not be moved from one group to another.
1. Access the email editor.
+
===='''<span style="color:#800080">Smart Text Setup'''</span>====
 
+
----
2. Click the paper clip icon .
+
====='''<span style="color:#800080">Key Word Reservation'''</span>=====
 
+
----
3. Click Browse and find your uploaded file.
+
Your ChamberMaster/MemberZone system is integrated with a leading provider of SMS/text services. We receive all text messages sent to 313131 (a short-code) that start with our keyword notify, or your own custom keyword. When our system receives the message we log it with your account by looking at the first 1 or 2 words of the message. If you use a custom keyword then the message will start with your keyword and we will match it up directly. Otherwise if you use a shared keyword we look for it after the word notify.
 
 
4. Click '''Select'''.
 
 
 
5. Click '''OK''' to embed your file as a link or copy the '''Attachment File URL''' and give that URL to users that need to access this file.
 
 
 
[[File:Communication.1.087.2.jpg]]
 
 
 
===Storing images that are used in emails or other locations the editor is used===
 
Any files uploaded to the Email Images area in the Cloud Drive will be available to embed as an image in the body of an email when sending using the software’s editor.
 
 
 
'''Note: '''The Cloud Drive tabs are only available for those with Plus edition or greater but the Email Images are accessible under Dashboard-
 
 
 
====Common Tasks====
 
 
 
1. Click '''Cloud Drive''' in the left-hand menu.
 
 
 
2. Click the '''Email Images''' tab.
 
 
 
3. Click '''Browse'''.
 
 
 
4. Locate the desired file to upload and click '''Open'''.
 
 
 
5. Click '''Upload'''.
 
 
 
6. The selected file will be uploaded into your document storage for use as a graphic to embed in an email or other locations the editor is available.
 
 
====Embedding the Image in an Email====
 
 
 
1. Access the email editor.
 
 
 
2. Click the Image icon
 
 
 
3. Click '''Browse''' and find your uploaded file.
 
 
 
4. Click '''Select'''.
 
 
 
5. Click '''OK''' to embed your image in the body of the email.
 
 
 
===Reasons emails don’t get to members===
 
Trying to figure out why an email didn’t get to one (or a bunch!) of your members is usually confusing and frustrating. If you have ever asked one of the questions below… read on. While there are many reasons why email messages don’t make it to your members, there are several reasons that seem most common to our customers. The top three are listed below.
 
* "Why do some members say they don’t receive email messages that I send through ChamberMaster/GrowthZone?"
 
* "Why do some messages "bounce" when I know the email address is valid?"
 
* "Why can some members receive messages from me when I send through Outlook but not when I send out of ChamberMaster/GrowthZone?"
 
* "What can I do to make sure my members get the email messages I am sending through ChamberMaster/GrowthZone?"
 
====Your chamber’s Sender Policy Framework (SPF) Record may be incomplete or missing====
 
Because of Spam, many ISP's (Internet Service Providers - i.e. Charter, RoadRunner, AOL, Yahoo, etc…) have begun performing a type of SPAM check called a reverse domain lookup (also called an "SPF lookup") to verify that the sending IP address of a mail server is authorized to send email from your domain. In plain language – the member’s email provider is asking, "Is this email message coming from an authorized sender?" If the answer is "no" they will either reject it or filter it to your member’s SPAM folder.
 
*This is important for ChamberMaster & GrowthZone users because when you send email to your members from within the software we list your email address as the sender but route the message through our bulk email servers. These servers are specifically designed to help ensure the highest possible email delivery rate, but if a member’s email provider performs an SPF lookup and your chamber’s record does not list the ChamberMaster & GrowthZone email server as an approved sender, the message will most likely not get to the member.
 
=====Solution: Setup the SPF Record=====
 
The good news is that there is a quick and easy fix for this – have the company who manages your Domain Name Servers (usually your web hosting company) add ChamberMaster's email servers to your SPF Record.
 
Free test to see if your SPF records are setup!
 
You can easily check to see if your domain is already setup by following these 4 steps
 
#Click on this link - [http://mxtoolbox.com/spf.aspx?command=spf http://mxtoolbox.com/spf.aspx?command=spf]
 
#Type the domain of your email address in the box (the part after the "@") and click "SPF Record Lookup"
 
#Compare the SPF record on file with the following example:
 
#:If your SPF record is setup one of the records should look like this:
 
#:[[File:SPF_Included.png|framed|none]]
 
#If your SPF record is missing or does not contain the spf.memberzone.com listing, contact your "web or IT person" and have them update the record to include the mail servers. They need to add to your existing SPF record '''include:spf.memberzone.com'''
 
#:*An example of a complete SPF record with the memberzone spf included would look like: '''v=spf1 mx include:spf.memberzone.com mx:yourdomain.com ~all'''
 
#:*If you're using office 365 for email an example SPF record would look like: '''v=spf1 include:spf.protection.outlook.com include:spf.memberzone.com ~all'''
 
 
 
====Issues with the recipient’s mailbox====
 
Your member’s email message box may be full, the email address may be incorrect, or it may not even exist any more.
 
=====Solution: Contact the recipient=====
 
Contact the specific recipient to verify the email address or let them know that their email doesn’t seem to be working properly – they may not be aware of it and you could be the "hero" who helped them not miss that important business deal because their inbox was full!
 
 
 
====Your domain may be "blacklisted"====
 
To fight spam, many ISPs limit the number of emails coming from one sender in a given time period. If you exceed this limit your domain may be "blacklisted" and you will have a difficult time getting messages through to anybody.
 
=====Solution: Contact the organization that has you blacklisted=====
 
Contact any ISP’s which have "blacklisted" your domain and request that they add you to their list of safe senders or "white list". To see if your domain is "Blacklisted", Use the tool at the link below to determine if the domain you use for email is blacklisted by any of the major email servers. You may see some of them to return a "timed out message" – This response is normal. 
 
http://mxtoolbox.com/blacklists.aspx
 
 
 
====Final thought:====
 
Unfortunately, even if you have everything setup properly, not every email you send will get through to every member. That’s why we recommend using all the tools at your disposal to get important information to your members – email messages, website updates & banner ads, RSS feeds, "snail mail", phone calls and personal visits are all part of an effective communication plan to make sure that your members know what is happening at the chamber. The good news is that many of those tools are already available to you as ChamberMaster/GrowthZone users!
 
 
 
===Ideas for Developing Communication Content===
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0AK0HA">When sending communication from ChamberMaster, you will find various ways to create the content of the communication – whether email or printed letter.  </span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E06J0HA">Spontaneous, individual and small group emails are often created “on-the-fly” by creating the message right at that moment in the ChamberMaster editor screen.</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E05J0HA">Other communication may take more preparation or commonly be created with software other than ChamberMaster.  Sometimes these pieces of communication have already been prepared in other software using a template or even created by an outside company and then provided to you by the publisher.  Examples of this communication may include monthly newsletters, weekly information email blasts or other regular communication pieces.  </span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E04J0HA">In many of these cases, the development of the communication piece may be done outside of the ChamberMaster editor screen and then copied into the editor or included as a link or graphic within the email.  </span></div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E03J0HA">If you are comfortable with the HTML programming language, you may wish to create your own HTML code in the ChamberMaster editor.  Copying and pasting HTML code is also an option.  Click the </span><span style="font-weight: bold;">Source</span> icon in the ChamberMaster editor screen before pasting HTML code or to view and modify existing code.  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E02J0HA">Common methods of inclusion will be shown below.  Mix and match these methods as desired to accomplish regular communication to your members.</span></div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E01J0HA">Create and format your own output in the ChamberMaster editor</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0ZJ0HA">Copy and paste from Word</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0YJ0HA">Insert link to PDF file (or other file type)</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0XJ0HA">Save Microsoft Publisher files as a graphic file and insert into editor</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0WJ0HA">Save PDF file as a graphic file and insert into editor</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0VJ0HA">Copy and paste output from another HTML program (like Constant Contact)</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0UJ0HA">Many chambers desire to send a regular email indicating the events for the week.  Step-by-step instructions for generating this email are included for reference at the end of this document.  </span></div>
 
  <div style="margin-left: 0pt;margin-bottom: 12pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">[[Image:Emails_Letters_and_Mailing_Lists-rd_bullet.jpg|9px]]</div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0TJ0HA">Generate and email a list of events</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0SJ0HA">Some chambers are interested in creating their own e-newsletter using templates that are professionally provided by our partner, Constant Contact.  Find more information on this option by clicking </span><span style="font-weight: bold;">Newsletters/Email Campaigns</span> in the <span style="font-weight: bold;">Reports</span> module or by visiting <span style="color: #003366; font-size: 12pt; text-decoration: underline;">http://www.constantcontact.com/</span>.  ChamberMaster provides an <span style="font-family: Calibri; font-size: 11pt;">export or automatic synchronization to Constant Contact</span> for your convenience.</div>
 
 
 
===Create and format your own output in the ChamberMaster/GrowthZone editor===
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0QJ0HA">Access the editor</span></span> and type your own communication using the features available within the ChamberMaster editor. </div>
 
 
 
===Copy and paste from Microsoft Word===
 
<div xmlns="http://www.w3.org/1999/xhtml">
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0OJ0HA">If your communication content is already created in Microsoft Word, you may be able to copy and paste the content directly into the ChamberMaster editor screen.  Content that works well include character formatting styles of bold, underline, and font changes.</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0NJ0HA">Content that does not copy well include columns, graphics, and tables.  Documents with these items should either be recreated directly in ChamberMaster by editing the HTML source code by clicking the </span><span style="font-weight: bold;">Source</span> icon or included as a link.<span style="font-family: Calibri; font-size: 9pt;">  (see </span>“<span style="font-family: Calibri; font-size: 11pt;">Insert link to PDF file</span>”). </div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0MJ0HA">Why do columns, graphics, and tables not copy well from Microsoft Word into ChamberMaster?  Most internet based applications such as ChamberMaster base their functions on a programming language called HTML.  Transferring data directly from programs that are not programmed in HTML may not always be successful.  If you know the HTML language, editing is allowed by clicking the </span><span style="font-weight: bold;">Source</span> icon in the ChamberMaster editor window.</div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0LJ0HA">In Microsoft Word, open the desired content to be copied.</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0KJ0HA">In another window, open the ChamberMaster editor screen where you desire to copy the content.</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt; text-align: justify;"><span id="wwpID0E0JJ0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.1.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0IJ0HA">Figure 12-1</span></span> – Open Microsoft Word and ChamberMaster windows</div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0HJ0HA">In Microsoft Word, highlight the desired copy and press Ctrl-C (to copy the highlighted text.)</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E0GJ0HA">You may click also click </span><span style="font-weight: bold;">Copy</span> from the <span style="font-weight: bold;">Edit</span> menu instead of pressing <span style="font-weight: bold;">Ctrl-C</span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify; text-indent: -18pt;"><span id="wwpID0E0FJ0HA"> </span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0EJ0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.2.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0DJ0HA">Figure 12-2</span></span> – Highlighted Microsoft Word content</div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0CJ0HA">In the ChamberMaster window, click where you desire the content to appear.</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0BJ0HA">Click the </span><span style="font-weight: bold;">Paste from Word</span> icon ([[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.3.jpg]]) in the menu bar.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E0AJ0HA">Copying and pasting HTML code is also an option.  Click the </span><span style="font-weight: bold;">Source</span> icon in the ChamberMaster editor screen before pasting HTML code or to view and modify existing code.    </div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E06I0HA">Since many users are familiar with pressing Ctrl-v to copy, you may still access the Paste from Word dialog box using this keystroke.  However, you may be asked to allow access to the clipboard.  Click Allow. </span></div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E05I0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.4.jpg]]</span></div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E04I0HA">Then you may be asked if you wish to clean it before pasting?  Click </span><span style="font-weight: bold;">OK</span>. </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E03I0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.5.jpg]] </span></div>
 
  <div style="color: #5F497A; font-family: Calibri; font-size: 9pt; margin-bottom: 12pt; margin-left: 36pt;"><span id="wwpID0E02I0HA">Then you will be brought to the </span><span style="font-weight: bold;">Paste from Word</span> dialog box and may continue with the steps starting with #6.</div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E01I0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.6.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0ZI0HA">Figure 12-3</span></span> – Paste from Word icon highlighted</div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0YI0HA">Click inside the </span><span style="font-weight: bold;">Paste from Word</span> dialog box.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0XI0HA">Press Ctrl-v to paste your text.</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">8. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0WI0HA">Clear the checkboxes from </span><span style="font-weight: bold;">Ignore Font Face definitions</span> and <span style="font-weight: bold;">Remove Style definitions</span> in order to carry the fonts and styles from Microsoft Word into ChamberMaster.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0VI0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.7.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0UI0HA">Figure 12-4</span></span> – Paste from Word dialog box</div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">9. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0TI0HA">Click </span><span style="font-weight: bold;">OK</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0SI0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.8.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0RI0HA">Figure 12-5</span></span> – Click OK</div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">10. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0QI0HA">Your formatted text will appear in the editor window.  Complete the email as desired.</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"><span id="wwpID0E0PI0HA">[[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_from_Microsoft_Word-Communication.1.082.9.jpg]]</span></div>
 
  <div style="font-family: Calibri; font-size: 10pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span style="font-size: 10pt; text-transform: uppercase;"><span id="wwpID0E0OI0HA">Figure 12-6</span></span> – Completed email</div>
 
</div>
 
  
===Insert link to PDF file (or other file type)===
+
'''What is the difference between a shared and custom keyword'''?
Insert link to PDF file (or other file type)
+
The easiest way to answer that is to show the difference. Let’s say our organization is the Green Acres Business Association. A shared keyword means you get new subscribers by telling them:
Many pieces of communication are already prepared in other software using a template or even created by an outside company and then provided to you by the publisher. Examples of this communication may include monthly newsletters, weekly information email blasts or other regular communication pieces.
+
*When using a shared Keyword subscribers will text '''notify greenacres''' to 313131 to subscribe.
 +
*When using a custom keyword subscribers will text '''greenacres''' to 313131 to subscribe.
 +
Basically a custom keyword means your prospective subscribers have one less word to remember and enter, which will cut down on mistakes and lead to more subscribers. The difference is subtle but if you are putting it on a billboard, newsletter, etc. then the shorter message typically results in more interests. Especially once you start adding other commands. E.g. "To get notified of special events or discounts please text greenacres to 313131". You can drop the custom keyword at any time and revert to a shared keyword. For example, you could use a custom keyword for a year to build your base of subscribers and then drop it if you don't get many incoming subscription requests.
  
In many cases, a PDF version of the output may be provided to you by the third party or may be easily created by you. This type of file may be included as a link within your email and opened by the recipient retaining all formatting features. In fact, the PDF version may provide advantages over an embedded version (i.e. the copy and paste method) that may be appealing.
+
#Click '''Communications''' in the left hand navigation panel.
 +
#Click '''Smart Text''' in the '''Other Communication Tools''' section.
 +
#:[[File:Smart Text DB CP.JPG|center]]
 +
#:You will note on the '''Dashboard''' a message stating '''Your account isn't configured for SmartText, the integrated text messaging platform. Get started via Setup.'''
 +
#Click the '''Setup''' tab.
 +
#:[[File:Smart Text Setup Tab CP.JPG|center]]
 +
#Read the '''Overview''' and the '''Differences between Shared and Custom Keywords''' information.
 +
#'''Keyword Reservation''':
 +
#:*Click the '''Shared Keyword (No Charge)''' radio button '''OR'''
 +
#:*Click the '''Custom Keyword ($25/mo. will be added to my subscription)''' radio button
 +
#Enter your key word (this is required regardless of '''Shared''' or '''Custom''' selection).
 +
#Click '''Check Availability''' to ensure your keyword is not already in use. If the key word is available:
 +
#Click '''Reserve and Enable''.  custom keyword. The '''Current Keywords''' section will populate with your unique SmartText information.
  
Links may be included to access a Microsoft Word document, Excel spreadsheet, or any type of file that would traditionally be sent as an attachment. However, keep in mind that the recipient of the email must be able to open the file on their end. If they do not have the program themselves or have a different version of your software, they may not be able to view the file you have referenced within the communication. Sending a PDF version of the file eliminates that issue of compatibility.
+
[[File:Keyword CP.JPG|center]]
  
PDF (Portable Document Format) is a universal file format developed by Adobe® that preserves all the fonts, formatting, graphics, and color of any source document, regardless of the application and platform used to create it. You will find PDF a very common format which is widely used on the internet due to its platform independence.
+
You are ready to advertise and start receiving subscriptions to your text service! In the shared keyword example above, you would advertise that your subscribers should text Notify training to 313131. This would subscribe them to your generic list titled '''Subscribers without Specific Groups'''.  A response will be sent to them, confirming the subscription and providing instructions on how to unsubscribe.  
  
Some cited benefits of including a link to a PDF version are that 1) the email size is kept small since the PDF file is not calculated as part of the email total and 2) the recipient may save and print the PDF separately from the traditional email printout creating nicer looking output on the recipients end.
+
[[File:Notify Training CP.JPG|center]]
  
To view PDF files you need Adobe Acrobat Reader which is downloaded free from here and is commonly loaded on most computers that access the Internet.
 
  
Many software programs, both for purchase and those at no charge, are available to create PDF versions from output of your most common applications. Newsletters or brochures created in Microsoft Word, Microsoft Publisher or other popular applications may all be saved in a PDF version using these PDF creation programs.
 
  
Once your output is in the PDF format or you have the desired attachment prepared, follow the steps below to include the document as a link within your email.
+
If you would like different lists of subscribers (event list, board member group etc), you can create groups and have your subscribers opt in to specific groups. See '''[[SmartText#Create_Subscriber_Groups_for_Smart_Text|Create Subscriber Groups for Smart Text]]''' for instructions. Best Practice is to setup these groups prior to advertising your opt-in information to the public so that subscribers are placed in the proper groups. '''Subscribers may not be moved from one group to another'''.
  
1.
+
====='''<span style="color:#800080">Create Subscriber Groups for Smart Text'''</span>=====
Open the ChamberMaster editor and begin to create the desired communication piece.
+
----
 +
If you would like to have different lists of subscribers (event list, board member group etc), you can create groups and have your subscribers opt into specific groups. You must setup these groups prior to advertising your opt-in information to the public so that subscribers are placed in the proper groups. '''Subscribers may not be moved from one group to another'''.
  
2.
+
#Click '''Communications''' in the left hand navigation panel.
Click where you desire to insert the link to your document.
+
#Click '''Smart Text''' in the '''Other Communication Tools''' section.  
 
+
#:[[File:Smart Text DB CP.JPG|center]]
3.
+
#Click the '''Groups''' tab.
Click Add/Remove Attachments ()
+
#:[[File:Smart Text Groups CP.JPG|center]]
 
+
#Click '''Add New Group'''.
FIGURE 12-7 – ChamberMaster editor ready to add attachment link
+
#:[[File:Add Group CP.JPG|center]]
 
+
#Type the name for the group (board, events etc.) that will be used by the subscriber in the opt-in subscription text. Example advertisement: Text “notify training events” to 313131 when the shared keyword “training” is reserved.
4.
+
#Type a Description for your internal purposes.
Click Upload your attachment file to the ChamberMaster server and include a link to that file in your email. See Figure 12-8 below.
+
#Click '''Save'''.
  
FIGURE 12-8 Add Email Attachments
+
You are ready to advertise and start receiving subscription to your text service for this specific group. In the shared keyword example (where the key word is "training" with a group called events, you would advertise that your subscribers should text
 +
Notify training events to 313131
 +
This would subscribe them to your specific group titled “events”.
  
5.
+
====='''<span style="color:#800080">View List of Smart Text Subscribers'''</span>=====
Click Continue.
+
----
 +
You can view subscribers to your smart texts on the Smart Text '''Dashboard''' or on the Smart Text '''Groups''' tab.
  
6.
+
'''View Smart Text Subscribers from the Smart Text Dashboard'''
Type the desired text in the Text for Attachment Link field. Then click Browse Server. See Figure 12-9 below.
 
  
FIGURE 12-9 – Add File Attachments
+
The '''Message Groups''' section will display all of your smart groups.
  
7.
+
[[File:Message Groups CP.JPG|center]]
Browse to the desired file and click it to select. See Figure 12-10 below. Or you may upload a new file to the ChamberMaster server by clicking Browse, browsing to the desired file, click to select, click Open, and then click Upload. Then you may click the desired file to select it.
 
  
FIGURE 12-10 Browse to desired file
+
Click the numbered link for the desired group.  The mobile number subscribed and the join date will be displayed.  '''NOTE:''' Names are not displayed.
  
8.
+
[[File:Mobile Numbers CP.JPG|center]]
Click OK. See Figure 12-11 below.
 
  
FIGURE 12-11 The last step
+
'''View Smart Text Subscribers on the Smart Text Groups tab'''
  
9.
+
Click the Subscriber/Member number for the group you wish to view. The mobile number subscribed and the join date will be displayed.  '''NOTE:''' Names are not displayed.
The link will automatically be inserted in your document.
 
  
FIGURE 12-12 – Completed communication piece
+
[[File:Mobile Numbers CP.JPG|center]]
  
===Save Microsoft Publisher files as a graphic file and insert into editor===
+
===='''<span style="color:#800080">Testing Smart Text'''</span>====
Save Microsoft Publisher files as a graphic file and insert into editor
+
----
If you’d like to display the content of a Microsoft Publisher file in the body of your email instead of using a link to a copy of it, there is a way to do that might be helpful to know.
+
Prior to going live with advertisement of your group texting ability, you will want to test the functionality of SmartText on your own.  
Inserting a Publisher doc into an Email
+
====='''<span style="color:#800080">Testing Smart Text without Subscribing'''</span>=====
In general the steps will be 1) save your PUB file as a GIF file in your Microsoft Publisher program and then 2) insert this GIF file using the Insert/Edit Image selection.
+
----
1.
+
:'''Note''': 50 free credits are provided to accommodate messages such as these. Sending test messages will reduce your available credits.
Open your Microsoft Publisher file.
 
2.
 
Select File, Save As.
 
3.
 
Change the file type to GIF and click Save.
 
If your publisher document contains multiple pages, you will need to save each page as a separate GIF file. Make sure you have selected one-sided printing by selecting that in the newsletter options. Then as you view each page, click File, Save As and select GIF.
 
4.
 
Then in ChamberMaster, position your cursor where the Publisher file should be displayed. (Place a couple of blank lines at the top of the document in case you want to add text at the top later on.)
 
5.
 
Click Insert/Edit Image.
 
6.
 
Browse Server.
 
7.
 
Click Browse.
 
8.
 
Find the file and click Upload.
 
9.
 
If you had a multiple page publisher document, you would need to upload each GIF in this same manner.
 
10.
 
After selecting this image, it will be displayed in the body of your email.
 
Hint: If adding text below this image, click the image once to select it, then press the right arrow once to move past the image, then press Enter. This will allow you to begin typing new text below the image instead of accidentally deleting the image by typing your new text.
 
Since this image may not be as clear as the original, you may also want to include a link to a PDF version of this attachment. Sending a test email to yourself is also recommended.
 
Watch a short video of these instructions:
 
http://www.chambermaster.com/directory/include/help/Videos/Comm/pubembed/pubembed.html
 
  
===Copy and paste output from another HTML program (like Constant Contact)===
+
#Click '''Communication''' in the left-hand menu.
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0IG0HA">Being an HTML editor, ChamberMaster’s editor allows copy and paste of HTML content.  Therefore it is possible to produce your communication piece in other programs, like Constant Contact, and simply copy and paste the final version into the ChamberMaster editor.</span></div>
+
#In the Other Communication Tools section click '''SmartText'''
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 18pt;"><span id="wwpID0E0HG0HA">Care should always be taken that the content is coming over properly but we have found it to be quite successful.  Please send yourself a copy of the email first to verify that the content and appropriate links are maintained.</span></div>
+
#Click the '''Dashboard''' tab.
  <div style="color: #5F497A; font-family: Cambria; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0GG0HA">Here is an example using Constant Contact.</span></div>
+
#:[[File:SmartText_-_Send_Test_Message.png|framed|none|Send a Test Message]]
  <div style="margin-left: 18pt;">
+
#Type your mobile number in the Send Test Message box and click '''Send Test.'''
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
+
#A test message will arrive on your mobile device.
      <tr valign="baseline">
+
::Example Message: “This is a test message sent at (date/time).
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">1. </div></td>
+
====='''<span style="color:#800080">Testing and Self-Subscribing to SmartText'''</span>=====
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0FG0HA">Create the desired content in Constant Contact.</span></div></td>
+
----
      </tr>
+
'''Note''': 50 free credits are provided to accommodate messages such as these. Sending test messages will reduce your available credits.
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">2. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0EG0HA">In Constant Contact, click </span><span style="font-weight: bold;">Preview</span>. [[Image:Emails_Letters_and_Mailing_Lists-Copy_and_paste_output_from_another_HTML_program-Communication.1.086.1.jpg]]</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">3. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0DG0HA">When the preview window displays, highlight the final version that displays on the screen.</span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">4. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0CG0HA">Right-click and select </span><span style="font-weight: bold;">Copy</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">5. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0BG0HA">Open a ChamberMaster editor screen</span></span> with the desired recipients selected.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">6. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E0AG0HA">Right-click and select </span><span style="font-weight: bold;">Paste</span>.</div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="margin-left: 18pt;">
 
    <table border="0" cellspacing="0" cellpadding="0" width="99%" summary="">
 
      <tr valign="baseline">
 
        <td style="width: 18pt"><div style="font-family: Calibri; font-size: 11pt;">7. </div></td>
 
        <td><div style="font-family: Calibri; font-size: 11pt;"><span id="wwpID0E06F0HA">The content will display in the ChamberMaster editor.  Some content may not appear to be displaying properly while in the editor but will display correctly when received in the editor. Please send a sample copy to yourself to test it out first.  </span></div></td>
 
      </tr>
 
    </table>
 
  </div>
 
  <div style="font-family: Calibri; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify; text-indent: -18pt;"><span id="wwpID0E05F0HA">No guarantees or support is available for this method from ChamberMaster but it has worked successfully for a number of chambers.</span></div>
 
  
===Using and Integrating Constant Contact===
+
#Click '''Communication''' in the left-hand menu.
The ChamberMaster/GrowthZone member management system allows you to connect to your Constant Contact account to automate updates to your Constant Contact lists based on updates made in the database. Once configured representatives that have been added to the database or specific groups will automatically be added to Constant Contact. Any reps that are disabled within in a group will be removed from their respective lists.  
+
#In the '''Other Communication Tools''' section click '''SmartText'''
:'''Note:''' Any Representatives that are deleted from the database or removed from a group will still remain in Constant Contact. These contacts would need to be manually removed from Constant Contact in these circumstances. For best results avoid deleting or removing representatives within your database and instead simply disable them within the group.
+
#Click the '''Dashboard''' tab.
 +
#Type your mobile phone number and click '''Show Me!''' (only available if you have not yet setup your account.)
 +
#:[[File:Smart Text Start CP.JPG|800px|center]]
 +
#A sample text message will arrive on your mobile device.
 +
#:This thank you subscription message is the message all your subscribers will receive. The association name listed in this message is pulling from the name listed under '''Setup>Organization Information'''.
 +
#You will also notice your Dashboard Statistics shows an additional Subscriber and one less credit than before. Note: 50 free credits were given when SmartText became available.
 +
#:[[File:SmartText_-_Statistics.jpg|framed|none|SmartText - Statistics]]
 +
#You will also notice, if you click on the Send tab, that you belong to the subscriber list '''Subscribers without Specific Groups'''.
 +
#:[[File:SmartText_-_Message_Recipients.jpg|framed|none|SmartText - Message Recipients]]
 +
#You are officially part of the list of subscribers that would receive a message if this group “Subscribers without Specific Groups” is selected as a recipient.
  
Constant Contact has a special pricing program for Chambers of Commerce see the details [http://www.constantcontact.com/partners/chamber here].
+
[[Category:SmartText]]
===Enable Constant Contact Synchronization===
 
You must have an active account with Constant Contact to setup and use the synchronization tool.
 
#Login to your database with administrator privileges.
 
#Click '''Setup''' in the left-hand menu.
 
#Click '''General Options and Settings''' in the Association Information (or Chamber Information) area.
 
#Select ConstantContact from the Newsletter Solution drop-down box.
 
#In the Add-On Manager area click the blue link '''Please click here to authorize the Constant Contact connection.'''
 
#Follow the prompts to authorize the database with your Constant Contact account.
 
#Choose which items you would like to have automatically synchronize each night. Automatically synchronize membership types daily, Automatically synchronize groups daily, and/or Automatically sync all active reps for active and courtesy members to allow ChamberMaster to pass all ChamberMaster Membership Types, active reps and/or Group updates and additions nightly to your Constant Contact account. To select only specific groups, click the Synch tab in the Groups module.
 
#:If you’d rather select only certain groups to be synched, then you’ll need to deselect all others on the Synch tab in the Groups module. See [[Constant_Contact_Synchronization#Selecting Which Groups to Synchronize | Selecting Which Groups to Synchronize]] below for more info.
 
#Click '''Save'''.
 
:Going forward, make any additions to these list or changes to contact information in your software. Each night a synch takes place and any added reps will be added. Any reps disabled will be removed. If a rep is deleted from the database they will not be removed. For best results, manage all additions and updates in ChamberMaster / GrowthZone only and don't delete any records.
 
:'''Note:''' Reps that have unsubscribed from your database mailing list will not be included in the synch to Constant Contact.
 
  
===Selecting Which Groups to Synchronize===
+
===='''<span style="color:#800080">Send a SmartText'''</span>====
Once the Constant Contact synchronization is setup you will be able to configure which groups are set to be synchronized each night.
+
----
:'''Note:''' The groups option must be checked off in step #7 above for any groups to synchronize.
+
A group text may be sent to those that are included in the subscribers list(s) on the Send tab. The default group of “Subscribers without Specific Groups” will always be available and may be the only group available if no additional groups have been created.
====View & Remove Groups from the daily synchronization====
+
To send a group text
#Select the '''Groups''' module.
+
#Click '''Communications''' in the left hand menu.
#At the top, select the '''Synch''' tab.
+
#Click '''SmartText'''
#:All Groups currently set to synchronize will be displayed in a list when you first open this tab.
+
#Click the '''Send''' tab.
#Uncheck any that you wish to stop Synchronizing and then click '''Save'''
+
#:[[File:Smart Text CP.JPG|center]]
 +
#Click to select the group(s) in the Message Recipients section that should receive your group message.
 +
#'''Web Address Shortener (optional)''':  For people that have a SmartPhone with a web-browser you can insert a link into the message. A full website address will take too many characters so use the '''Web Address Shortener''' to produce a compact URL. Type your full website URL, click Shorten and Insert. The short version will be inserted within your message.
 +
#Type your outgoing text message in the '''Message to Send''' box. '''NOTE:''' Messages are limited (universally) to 160 characters in length. The '''Message to Send''' box will not allow more than 160 characters to be entered.
 +
#Click '''Send Message'''. '''NOTE:''' When sending a message, if not enough credits are available, a message will appear indicating how many credits are needed in order to complete the current message delivery. Incoming subscriptions and auto-replies are allowed to create a negative balance. But the next message that is sent will require you to purchase additional credits in order to complete the current message delivery.
  
====Set a group to start synchronizing each day====
+
{| class="wikitable"
:'''Option 1 - From the general tab'''
+
|-
:#Select the '''Groups''' module.
+
|
:#At the top select the '''Home''' tab.
+
[[File:One Row.png|25px]]
:#Click on the group name that you'd like to change the setting for.
+
| style="width: 100%"| '''NOTE''': When sending a message, if you do not have enough credits, a message will appear indicating how many credits are needed in order to complete the current message delivery. Incoming subscriptions and auto-replies are allowed to create a negative balance. But the next message that is sent will require you to purchase additional credits in order to complete the current message delivery. See '''[http://supportwiki.micronetonline.com/Communication#Purchase_Additional_SmartText_Credits Purchase Additional Credits]''' for instructions on buying additional credits.
:#Check the box to "Synch this group with Constant Contact."
+
|}
:#:[[file:Groups_Additional_Options.png|framed|none|Additional Options for Groups]]
 
:#Click '''Save Changes'''
 
:'''Option 2 - From the Synch tab'''
 
:#Select the '''Groups''' module.
 
:#At the top, select the '''Synch''' tab.
 
:#Uncheck '''Display groups set to synch only.'''
 
:#Check off the groups you wish to synchronize.
 
:#Click '''Save'''
 
===Synchronize a Group Now===
 
#Select the '''Groups''' module.
 
#At the top select the '''Synch''' tab.
 
#Next to each group that has the synch enabled you can click the '''Synch Now''' button.
 
#:This will initiate a synch process that will take up to 15 minutes to complete on Constant Contact's end. You can view the '''Activity''' report on Constant Contact to see the status of the import.
 
===Manually Export Contacts to Constant Contact===
 
You can manually create a contact list and export it to Constant Contact as well.  
 
See [[Manually_Export_Your_Contacts_for_Constant_Contact|Manually Export your Contacts for Constant Contact]] for details.
 
===Constant Contact FAQ===
 
:'''Why are there fewer contacts in my Constant Contact list than what is showing in my database?'''<br />
 
:'''A)''' When the data is pushed over to Constant Contact any emails that are invalid are automatically excluded. Any emails that are unsubscribed within Constant Contact would also be excluded from the final list in Constant Contact.<br />
 
<br />
 
:'''When does the synch happen each day?'''
 
:'''A)''' The synch happens between 11pm and 4am Central Standard Time daily.<br />
 
<br />
 
:'''What happens when I change a representatives email in ChamberMaster/GrowthZone?'''  
 
:'''A)''' The representative will be added to anything their previous email was attached to but their previous email will not be removed. If you want their previous email removed you would need to do that directly within Constant Contact.
 
[[Category:Communication]]
 
  
===Manually Export Your Contacts for Constant Contact===
+
===='''<span style="color:#800080">View Available SmartText Credits'''</span>====
If automatic synchronization is not being used, or if manual exporting/updating is desired, use the steps here to export ChamberMaster/GrowthZone contacts so that they may be directly imported by Constant Contact.
+
----
#Click Communication in the left-hand menu.
+
#Click '''Communications''' in the left hand menu.
#Click Newsletters / Email Campaigns.
+
#Click '''SmartText'''.
#Click the desired “Add” selection to mark names to be exported.
+
#In the '''Statistics''' section of the '''Dashboard''', '''Messaging Credits Remaining''' will display the number of available credits.
#:[[File:Selecting_information_to_be_exported.jpg|framed|none|Selecting information to be exported]]
+
#:[[File:Smart Text DB2 CP.jpg|800px|center]]
#A summary of your selections will appear in the blue box at the bottom of the screen. Click view mailing list to see your results.
 
#:[[File:Summary_of_selections.jpg|framed|none|Summary of selections]]
 
#Remove any recipients that are not desired by clicking the checkbox in front of their name. Then click Remove Selected Items.
 
#:[[File:Removing_un-desired_recipients.jpg|framed|none|Removing un-desired recipients]]
 
#Click Continue.
 
#Repeat steps 3-6 to add any more desired recipients.
 
#Click Create Mailing List when all names have been selected.
 
#The Database will allow you to download and save these names in a file that may be imported into Constant Contact. Follow instructions on the screen to save the file with your desired name and location. Remember this name and location for importing into Constant Contact.
 
[[Category:Communication]]
 
  
===Sample concept of using manual export from your database into Constant Contact===
+
Click the '''Buy''' link to purchase additional credits. See '''[[Communication#Purchase_Additional_SmartText_Credits|Purchase Additional Credits]]''' for instructions.
There are multiple ways of using your database and Constant Contact to maintain and keep contact information current. Below is one method that may work for you. Evaluate your own needs and contact Constant Contact for details on using their software.
 
#Create a mailing list in Constant Contact that will contain the names of contacts that are NOT already in ChamberMaster. This will also contain the names of those that “Join” your mailing list using the Join selection provided by Constant Contact (used when the Subscribe button is selected within the emails). Add any desired contacts to this list now (excluding ChamberMaster contacts) and update whenever desired. Example mailing list title: '''Standard Mailing List'''
 
#Create another mailing list in Constant Contact that will contain the imported ChamberMaster contacts. Do not add any names to this list yet – you will be importing names into this list. Example mailing list title: '''ChamberMaster Contacts List'''
 
#Each time you are ready to perform a mailing, follow instructions above to export your entire set of contacts from ChamberMaster.
 
#In Constant Contact remove all contacts from the current “ChamberMaster Contacts List”. Then import the new ChamberMaster export into this list.
 
#When sending the email, select both the “Standard Mailing List” and the “ChamberMaster Contacts List” as recipients of the email.
 
  
====Notes====
+
===='''<span style="color:#800080">Smart Text Common Questions'''</span>====
*Make sure to keep the email addresses for your contacts up-to-date in ChamberMaster which will follow-through into Constant Contact and end up in the “ChamberMaster Contacts List”.
+
----
*Updates to those contacts not in ChamberMaster may be done in Constant Contact on the “Standard Mailing List”.
 
*Clearing the “ChamberMaster Contacts List:” in Constant Contact each time will not eliminate the Opt Out list. Those that have opted out of your mailings (Do Not Mail) will be retained. Constant Contact keeps a list of these addresses internally.
 
*If a ChamberMaster contact manually tells you they would like to opt out of your mailings, you need to select the Do Not Mail selection in Constant Contact. Then when they are imported from ChamberMaster, Constant Contact will not allow the import since they are listed as Do Not Mail.
 
*If a ChamberMaster contact manually tells you they need their email address updated, you would need to change it in ChamberMaster so that it will be imported correctly next time.
 
*If a ChamberMaster contact manually tells you they need a new address added to the mailing list, either add their email address as a New Rep in ChamberMaster or add them as a contact in Constant Contact in the “Standard Mailing List”.
 
=====Disadvantages=====
 
*The Constant Contact Email History and Bounce History may not be retained since the ChamberMaster Contacts List will be cleared each time. Constant Contact only keeps history for 90 days anyway.
 
*When importing the contacts from ChamberMaster, all of the Constant Contact fields are updated with the information from ChamberMaster. If custom fields or other contact information fields have manually been updated in Constant Contact, they would be overwritten by the information coming from ChamberMaster each time. If these additional fields are not being used by you in Constant Contact, then this will not affect you.
 
  
==Using and Integrating MailChimp==
+
'''Where do I purchase additional credits'''?
Once synchronization to MailChimp is setup, then each night an automatic sync from your database into your MailChimp account will take place which will copy contact information from your database into the designated MailChimp list. If you’ve done updates to your mailing list in the database and you’d like to sync during the day, there is a “Sync now” choice available to do at any time.
+
:Purchase additional credits right in your ChamberMaster database on the SmartText Purchases tab. See '''[http://supportwiki.micronetonline.com/Communication#Purchase_Additional_SmartText_Credits Purchase Additional Credits]''' for instructions.
MailChimp synchronization is available to those with Plus edition or greater.
+
'''What is the difference between a shared and custom keyword?'''
+
:The easiest way to answer that is to show the difference. Let’s say our organization is the Green Acres Business Association. A shared keyword means you get new subscribers by telling them:
===How ChamberMaster and GrowthZone sync with MailChimp===
+
:*Text notify greenacres to 313131 to subscribe.
See an overview of how the MailChimp Synchronization works [[File:Vid.png|link=http://www.screencast.com/t/BXxAaeOE]]
+
:*A custom keyword means you would tell subscribers:Text greenacres to 313131 to subscribe.
====What is synchronized?====
+
:Basically a custom keyword means your prospective subscribers have one less word to remember and enter, which will cut down on mistakes and lead to more subscribers. The difference is subtle but if you are putting it on a billboard, newsletter, etc. then the shorter message typically results in more interests. Especially once you start adding other commands. E.g. "To get notified of special events or discounts please text greenacres to 313131". You can drop the custom keyword at any time and revert to a shared keyword. For example, you could use a custom keyword for a year to build your base of subscribers and then drop it if you don't get many incoming subscription requests..
*All active reps of active, courtesy or prospective members.
+
*'''How do subscribers unsubscribe'''?.
*Groups that have been marked to Sync under the groups module.
+
:To unsubscribe, subscribers will text “Stop notify shared keyword;”  if you have reserved a shared keyword or “Stop custom keyword"; if you have reserved a custom keyword. '''NOTE:''' Unsubscribing will unsubscribe from all groups. See '''[http://supportwiki.micronetonline.com/Communication#Unsubscribe_from_Smart_Texts Unsubscribe from SmartText]''' for further instructions.
 +
*'''What if I don’t have enough credits'''?
 +
:When sending a message, if not enough credits are available, a message will appear indicating how many credits are needed in order to complete the current message delivery. Incoming subscriptions and auto-replies are allowed to create a negative balance.  But the next message that is sent will require you to purchase additional credits in order to complete the current message delivery. See '''[http://supportwiki.micronetonline.com/Communication#Purchase_Additional_SmartText_Credits Purchase Additional Credits]''' for instructions on buying additional credits.
 +
*'''When someone subscribes, does it matter if they use capital letters or not?''''
 +
:Capitalization does not matter - - incoming subscription texts can be upper or lower case and it will arrive at the appropriate chamber and their group; it is not case-sensitive.
 +
*'''What happens if someone subscribed to a group more than once?'''
 +
:If this happens, it is not detrimental – the subscriber will remain subscribed to the list and will not be duplicated.  The only issue that appears is that the 2 auto-confirmation text will not specify the group they subscribed to, one will).
 +
*'''How can I use SmartText to generate non-dues revenue?'''
 +
:By setting up different recipients lists you can offer a group for text deals. These groups can be promoted by you and your members to build the list. Your members would pay a set amount to have their deal promoted via text message to this group. The set amount would need to be enough to cover the cost of using the SmartText feature and administrative time. These text deals would be a good way to promote a percentage off or special offer.  
  
====Where does the contact information go in MailChimp====
+
:One example would be that once an association has gotten numerous people who opt-in to the text group*, then they can allow members to purchase this media as an outlet to be able to contact those members via text/SMS messaging through your association. As a non-dues revenue source, an association can offer this to members at a cost to the member however, this would be less expensive than having their own SMS service and would allow through your association, many more opt-in clients (as well as public)  that would like to receive text messages with offers and discounts. This feature eliminates the need for a member to have their own SMS push/notification feature and is at less costly than an association could do on your own. The member would see a turn of profit on people using the discount and this would show them the benefit of the price they paid as a member benefit for them.  
The contact info is pulled into groups that are created and updated in MailChimp nightly:
 
*AUTO:Status group – contains reps by Membership Status
 
*AUTO:MembershipType group – contains reps by your Membership Type
 
*A group for each of your Group Types with a sub group created for each of your groups
 
The maximum number of groups per Group Type that may be synchronized is 60.
 
'''Note:''' Groups synchronization will include inactive reps in the synch as long as they are marked as active within the group.
 
====How to setup Mail Chimp synchronization====
 
#Click Communication in the left-hand menu.
 
#Click MailChimp Setup.
 
#Click Click to Enable MailChimp.
 
#Enter your MailChimp login and password.
 
#Click Log In.
 
#The message will say that you are connected.
 
#Click the drop-down arrow and select the list you already have in MailChimp where you would like the contact information to be imported.
 
#Click Sync Now to immediately copy your contacts to MailChimp.
 
#:'''Tip:''' Note this sync will happen every night but you can manually sync any time you’d like.
 
#All the contact information will be updated in MailChimp.
 
#:'''Note:''' The System Event Log will display the synchronization transactions. Errors typically indicate invalid email addresses.
 
#:Unsubscribers from the MailChimp system will remain subscribed in your database but MailChimp will prevent them from being imported at the next synchronization
 
  
===How to email the contact from MailChimp===
+
*Public and clients who wish to receive SMS/Text Messages from your association will need to opt into the group. Staff cannot add mobile phone numbers directly under privacy laws.
#Click Campaigns in the left-hand menu.
 
#Click Create Campaign.
 
#Choose a type of campaign to send by clicking Select. (Example: Select “Regular ol’ Campaign”)
 
#Select which list to be sent and click Next.
 
#Click Send to a new segment.
 
#Select the drop-down arrow in the Subscribers match… section.
 
#Select the Group (email list) that you’d like
 
#:The Groups highlighted in yellow are the membership status and membership type groups. The purple groups show a sample of what your imported group types will look like.
 
#Select any desired status’, types or other subsets within the groups.
 
#Click Next.
 
#Continue following on-screen steps to send the email.
 
  
 
==Sample Automatic Emails Sent Out by ChamberMaster/GrowthZone==
 
==Sample Automatic Emails Sent Out by ChamberMaster/GrowthZone==

Revision as of 14:11, 21 May 2019

Communication is a pivotal tool used everyday in your association to foster and maintain valuable relationships. ChamberMaster/GrowthZone offers the ability to communicate via email, SMS text, fax and print.

Contents

E-mail Setup


Unsubscribe Options


An Internal Disclaimer message may be configured to include on all Mass Emails or ALL Emails that are sent from ChamberMaster/MemberZone. Included in the disclaimer is a link that will give your members the option to un-subscribe from emails.

  1. Click Setup
  2. Click General Options & Settings.
  3. Expand the Email Server Settings section and scroll to the Public Disclaimer.
    Internal Disclaimber2.JPG
    You may edit the message as desired, but the link to un-subscribe should not be altered.
  4. Add Public Disclaimer to all Emails - select this option if you want to include the disclaimer on ALL emails generated through ChamberMaster. This will include emails sent via Groups, Email to multiple members and individually sent emails. If no selection is made, then the public disclaimer will only be included on Mass emails.
  5. Allow Unsubscribe from ALL Emails - select this option if you wish to allow recipients to un-subscribe from both mass emails and individual emails. NOTE: This would un-subscribe them from emails sent for billing purposes.

Managing Opt-outs


Member - Unsubscribing from Group Emails


When a mass email is sent to a group, clicking the link in the public disclaimer will allow the recipient to continue to receive emails for the group, opt-out of the group emails (NOTE: If the group has been configured to dis-allow opt-outs, they will be prompted to contact your organization), or to join additional groups.

Email Subscriptions Mass.JPG
Member - Unsubscribing from Mass Emails

A mass email (by definition an email sent to more than one person) may be sent through the communications tab, by selecting Email to Multiple Members, or it may be created when sending Event Invites, etc. The public disclaimer will be included on these emails, and the recipient will have the ability to opt-out of all mass emails, subscribe to other lists, or continue to receive emails. Note: The recipient would continue to receive emailed billing transactions and any other emails sent to them individually.

Email Sub 2.JPG
Member - Unsubscribing from ALL Emails

If you have selected Allow Unsubscribe from ALL Emails and included the public disclaimer on all emails, the recipient will have the ability to un-subscribe from all email communication whether sent from a group, a mass email (such as event invitations) or individually. This will include billing related emails.

Email Sub 3.JPG


Smallest.png

NOTE: The Email Notifications (Additional Setting for Staff Admin) under Association Employees/Reps will be sent whether the member elects to unsubscribe from mass emails or all emails. The email sent to staff indicates what type of unsubscribe it was (Mass or All).

Staff- Re-subscribing Members


A member's subscription status is indicated by the Opt out icon 2.JPG icon through-out the software:

  • On a Group's roster Tab
Optout Icon.JPG
To resubscribe the member:
  1. Click the Opt out icon 2.JPG icon. A list of all the groups the member is subscribed to will be displayed.
    Resubscribe.JPG
  2. Deselect the check-box for the groups to which you wish to resubscribe the member.
  3. Click Save.


  • On the Rep tab, Group Participation List
Group Participation.JPG
To resubscribe the member:
  1. Click the Opt out icon 2.JPG icon. A list of all the groups the member is subscribed to will be displayed.
    Resubscribe.JPG
  2. Deselect the check-box for the groups to which you wish to resubscribe the member.
  3. Click Save.
  • When sending an email, if the member has unsubscribed it will be displayed in the email
Email Unsubscribed.JPG

Manage Unsubscribed Emails Report


You can view a list of all members who have unsubscribed from emails, and resubscribe them from the Manage Unsubscribed Email report.

  1. Click Communications in the left-hand menu.
  2. Click Manage Unsubscribed Emails in the Monitor and Manage Communication section.
    Unsubsribed Report.JPG

To resubscribe a member:

  1. Click the Manage Subscriptions button.
    Select Rep.JPG
  2. Enter any part of First Name, Last Name or Email Address of the Rep to re-subscribe. The system will search for and find the appropriate rep.
  3. A list of the the groups the rep belongs to will be displayed allowing you to resubscribe.

Staff - Enter Email Opt-Out requests on behalf of your members

If a member calls in and asks to be removed from all emails, you can now enter the opt-out selection for them. Access CommunicationManage Unsubscribed Emails and select Manage Subscriptions. You may also opt a member BACK-IN if they desire.

Also available under that selection you'll find a list of all unsubscribed email addresses where you may click the email address and deselect the Opt-Out checkbox for any selection where the email address should be re-subscribed (a feature that has been available for quite some time already).


Email Relay Service


In Outlook (or whatever email program you use), include your association's unique archive address as a BCC. The software will receive the email, and look at the address sent/replied to and place it on the communication history of the associated member. Emails with addresses that are not recognized will still be archived but placed under Communication -> Manage Unmatched Archive Emails where you can go to view and manually match them to the appropriate member.

Emails Letters and Mailing Lists-Archive emails (record) in the database even whe-Communication.1.004.2.jpg

In the example above this email will be recorded on the member record that has the email address of Joshua.johnson@gvpiping.com

Find your association’s domain address under the Email Server Settings section under Setup -> General Options and Settings.NOTE: Must be logged in with Administrator permissions

Relay service.JPG

Notes:

  • To use the archive feature, you must be sending the email from an email address that is listed as a staff email address under Setup -> Employee/Reps.
  • Emails forwarded or cc'd to archive@youraname when multiple members/reps in your database share the same recipient address will be recorded in Communication --> Unmatched Archive Emails.
  • In cases where there are two reps with an identical email address that belong to the same member, it will be recorded on that member’s history.
  • In cases where two reps with identical email address belong to two different members, the archived email will still go to the unmatched archive email list.

Email Sending Options

Once email recipients are selected in ChamberMaster/GrowthZone, there are two methods of sending the email.

  1. Using ChamberMaster/GrowthZone's built in email tool.
  2. Using Microsoft Outlook (if installed on your computer).
Emails Letters and Mailing Lists-Email Sending Options-Communication.1.003.1.jpg

Depending on your needs, you may choose to send some email directly from ChamberMaster/GrowthZone and some from Microsoft Outlook. Each method has its own strengths.

Advantages to Sending Email with ChamberMaster/GrowthZone

  • Easy access if already logged in
  • Gives access to current addresses in your database
  • Ability to create “mail merge” emails
  • Ability to embed attachments as links
  • Ability to use templates
  • Ability to schedule the email for future delivery (for users of the Plus edition or greater)

Advantages to Sending Email with Outlook

  • Access to additional email addresses not in your database
  • May add additional CCs and BCCs
  • Familiarity

Both methods of sending email will record in the Communication History. See Recording Communication History for more information.

Note: This selection will open whatever the email program is set as the default for your web browser. Whatever email program opens when you click on a “mailto” link is the email program that will be used when you click Email with Outlook.

Archive emails (record) in the database even when not logged in

In Outlook (or whatever email program you use), include your association's unique archive address as a BCC. The software will receive the email, and look at the address sent/replied to and place it on the communication history of the associated member. Emails with addresses that are not recognized will still be archived but placed under Communication -> Manage Unmatched Archive Emails where you can go to view and manually match them to the appropriate member.

See Email Relay Service for information on finding your association's domain address. Find your association’s domain address under the Email Server Settings section under Setup -> General Options and Settings.NOTE: Must be logged in with Administrator permissions

Quick Guide to Sending an Email

Send an email from the software

  1. Locate one of the screens mentioned in Communication Basics and click the email selection.
  2. If applicable, select Email with ChamberMaster
  3. If sending from the Communication module using New Email to Multiple Members or Form Letters, you will need to select the desired recipients first.
  4. Create the email and click Send Email Now or Send Email Later (Available only for those with Plus or greater edition).
  5. ChamberMaster will send the email immediately or at the scheduled time and record it on the Communication tab of the member’s record.

Note: All emails sent from ChamberMaster/MemberZone are sent BCC to the recipients.

Send an email using your own email program but through the software

  1. Locate one of the screens mentioned in Communication Basics that is marked with an * (asterisk) and click the email selection.
  2. Select Email with Outlook.
  3. If sending from the Communication module using New Email to Multiple Members, you will need to select the desired recipients first.
  4. Create the email using features and selections from your own email program and send the email.

ChamberMaster will automatically record the email on the Communication tab of the member’s record. Emails sent in this manner will be sent to the -selected recipients as BCC recipients. You may add your own personal CCs or BCCs as desired. This email will be recorded on the members’ communication history. Initial replies from the recipients will also be recorded as long as nothing is changed in the email header such as the Send to:, Subject line etc. Consider the record of the reply as a bonus and not something that can be relied on.

NOTES:

  • Due to email size limitations imposed by many ISPs in battling spam, the email editor displays an email content size indicator that updates as you type. It also displays the maximum email size left available. Since email addresses also use some available byte size, ChamberMaster determines this maximum remaining email size after addressees have been selected.
  • The recommended method of sending documents to your members is by linking to them within the body of the email rather than by appending them to your email message. ChamberMaster provides unlimited storage space for any documents which you would like to upload and link to in your email messages. See Adding an Attachment.
  • Note that ChamberMaster limits both the individual attachment size and the total communication size for email messages sent via the communication module. The total communication size is calculated as: number of recipients x (message size + attachment size) = total communication size.
  • The primary factor in staying under the size limits is the number of recipients to whom you are sending the message. This means that "in a pinch", dividing the recipient

Send a Mass Email

  1. Click Communication in the left-hand menu.
  2. Click New Email to Multiple Members.
    Choose Email Recipients.JPG
  3. Select desired recipients. NOTE: Addresses selected under the Add Members heading will use the contact information found on the General tab of the member’s record. Addressees selected under the Add Representatives heading will use the contact information found on the Reps tab of the selected individual rep.
  4. Note any details of the email addresses displayed:
    • Invalid email addresses have been quarantined. This provides you with a notification that invalide emails address were found in your database. You can click on the View Quarantined Emails link to view a list of the invalid email addresses.
    • Contact has no email address - if this notification is displayed, you may click on <<edit address>> in the Email Recipients list to add the email address OR click the remove link to remove the recipient from the list.
    • Email occurs multiple times - if this notification is displayed, you can click the remove link to remove the duplicates from the email recipients list.
  5. Click Edit with ChamberMaster or Edit with Outlook (if you wish to send this email using your own email program)
  6. Compose the email message.
  7. Click Send Email Now or Send Email Later (Available only for those with ChamberMaster Plus).

Schedule an Email

Available only for those with ChamberMaster Plus or greater

  1. Locate one of the screens mentioned in Communication Basics and click the email selection.
  2. If applicable, select Email with ChamberMaster.
  3. If sending from the Communication module using New Email to Multiple Members or Form Letters, you will need to select the desired recipients first.
  4. Create the email and click Send Email Later.
  5. Select the desired date and time for the email to be sent.
    Sched Email Delivery Options.JPG
  6. Click Schedule.
  7. Click OK.

ChamberMaster will send the email at the scheduled time and record it on the Communication tab of the member’s record.

To view the scheduled email to edit or delete, click Communication in the left hand menu, and click Manage Scheduled Email Messages.

Edit the content or change time of scheduled email

  1. Click Communication in the left hand menu.
  2. Click Manage Scheduled Email Messages.
    Sched Email Report.JPG
  3. Click Edit to edit the content or change the delivery time.

Delete a scheduled email

  1. Click Communication in the left hand menu.
  2. Click Manage Scheduled Email Messages.
    Sched Email Report.JPG
  3. Click Delete to remove the email from the delivery schedule.

If the email scheduler is not successful in sending the email to the email server, you will see a message next to the failed message “Scheduled delivery failed, please reschedule.” If you have taken care of sending the email through another means, click Delete. If you wish to schedule or send the email now, click Edit. Make desired changes and either Send Email Now or Send Email Later. If the error message continues to appear after attempting to re-send, contact support@growthzone.com

View Past Scheduled Emails

You may view emails that have been scheduled to ensure that they actually were scheduled. If you’d like to reschedule the email, you may do that here as well.

  1. Click Communication in the left hand menu.
  2. Click Manage Scheduled Email Messages.
  3. Click the Past Scheduled Emails tab.

Send Communication by Delivery Preference

A single communication piece may be sent out to members by their preference of delivery: mail, fax, or email. When using the Preferred communication type Communication -> Form Letters the appropriate output will be developed for each recipient based on the member’s database fields. If addressees are selected as individual reps (by choosing the selections in the Add Representatives section) the preference as specified on their Reps tab in the Contact Preference field will be used. If addressees are selected as member companies (by choosing the selections in the Add Members section) the preference will be determined automatically according to the information specified on their General tab. If an email address exists, this will be the automatic first preference. If no email address exists, a complete mailing address would qualify as the next preference. Fax would be the last automatic preference. See FAQ How is the Contact Preference Used on the Reps tab?

  1. Click Communication in the left-hand menu.
  2. Click Form Letters.
    Choose Contacts.JPG
  3. Select desired recipients. NOTE: Addresses selected under the Add Members heading will use the contact information found on the General tab of the member’s record. *Addressees selected under the Add Representatives heading will use the contact information found on the Reps tab of the selected individual rep.
  4. Select Preferred Communication Type as the way to Distribute By:
  5. If applicable, click remove next to those identified under Preferred Communication Type as having no contact info, duplicate, or invalid info.
  6. Click Continue and compose the content of the letter.
    • Step 1 - Create Mailings - this allows you to create print letters.
      • Click Print Letters, choose your Print Options selections and click Continue to print your letters.
      • Close the letter-printing windows and return to the letter composition window.
  7. (Optional) Click Print Labels and complete the Mailing Label Options selections and click Continue.
  8. Close the label-printing windows and return to the letter composition window.
  9. Click Continue>>Faxes
    • Step 2 - Faxes - this allows you to fax the letter to those whose preference is to receive communications via fax.
    NOTE: Fax communication is not faxed directly from within ChamberMaster. Instead, ChamberMaster produces the output that may either be printed and inserted into your own fax machine or downloaded and saved to a file that may be imported into popular fax software programs like WinFax Pro. ChamberMaster also supports a number of Internet Fax services. Contact support@growthzone.com to see if your provider is supported.
      • Make any modifications to the fax output.
      • Click Print Fax Content. Read more information on fax output options.
      • Close the print fax content windows and return to the letter composition window.
  10. Click Continue>>Emails.
    • Step 3 - Emails - this allows you to email the letter to those whose preference is to receive communications via email.
      • Make any modifications to the email output. Make sure to type a subject line. Add attachments and links as desired.
      • Click Send Email.

Send Communication Based on Custom Report Criteria

Communication may be sent to selected reps based on custom criteria that you specify as you create a custom report.
For instance, your custom criteria might display those in a certain zip code area, or those that employ over 100 full-time employees. After displaying the results of your custom criteria selections, select Create a Group, type a Group Name, and select Submit. The next screen will give the option to Contact Members.
Emails Letters and Mailing Lists-Send Communication Based on Custom Report Criter-Communication.1.013.1.jpg
Figure 1-9a Create a group from Custom Report criteria
See “Create a Group from Custom Criteria” in the Reports and Downloads section for complete instructions on specifying your custom criteria and creating the group.

Creating a Letter

  1. Click Communication in the left-hand menu.
  2. Click Form Letters.
  3. Select the desired recipients.
  4. Select Mail Only in the Distribute By: section.
  5. If applicable, click remove if mail address(es) have been identified as having no contact information, duplicate addresses, or invalid addresses.
  6. Click Continue.
  7. Click Print Letters, complete the Print Options. Make sure to check the box to Save letter to communication log and type the desired communication log title.
    Print Options1.JPG
  8. Click Continue.
  9. You may Print Preview to view the formatted output and remove unwanted headers and footers if applicable.
  10. Close the letter-printing windows and return to the letter composition window.
  11. Click Print Labels
  12. Complete the Mailing Label Options selections.
  13. Click Continue. Preview the labels on-screen is desired.
  14. Click Print. In the Print window that appears, ensure that Page Scaling is set to None.
  15. Close the label-printing windows and return to the letter composition window.
  16. Click Close.


Create Mass Mailing Labels

Emails Letters and Mailing Lists-rd bullet.jpg
Single labels for a particular member are available in the Members module on the General tab, the Reps tab, and the Communication tab.
Emails Letters and Mailing Lists-rd bullet.jpg
Selections for printing mailing labels for multiple members are found in the Communication module (Form Letters) and the Reports module (Mailing Labels). The Reports module selection gives additional options specific to mailing labels that are not available when printing labels in the Communication module, such as a selection to download the labels and view a postal code summary.
Print labels from the Reports module
1.
Click Reports in the left-hand menu.
2.
Click Mailing Labels in the Common Reports area.
3.
Add those that should have a label printed using one or more methods in the Settings area. See Figure 1-12.
4.
Select other desired mailing label settings.
Emails Letters and Mailing Lists-Create Mass Mailing Labels-Communication.1.015.1.jpg
Figure 1-12 Mailing label options in Reports module
5.
Click View/Print Mailing Labels.
6.
The selected labels will display.
7.
Insert the labels into your printer and click Print from the File menu or other desired method within your browser window.
8.
In the Print window that appears, ensure that Page Scaling is set to None. For specific selections based on your version of Adobe Reader, see “Proper settings for label output”.
9.
After selecting the desired local printer, click Print.
10.
Click Close Emails Letters and Mailing Lists-Create Mass Mailing Labels-Communication.1.015.2.jpg to close the displayed labels.
 
Print labels from the Communication module
1.
Click Communication in the left-hand menu.
2.
Click Form Letters in the Correspondence area.
3.
Select the desired addressees from the selections in the designated blue area. See Figure 1-13 below.
Emails Letters and Mailing Lists-Create Mass Mailing Labels-Communication.1.015.3.jpg
Figure 1-13 Choose contacts
4.
Select Mail Only in the Distribute By area.
5.
Click Continue.
6.
Click Print Mailing Labels.
7.
Select the desired mailing label options.
Emails Letters and Mailing Lists-Create Mass Mailing Labels-Communication.1.015.4.jpg
Figure 10-3 Mailing label options in Communication module
8.
Click Continue.
9.
The selected labels will display.
10.
Insert the labels into your printer and click Print from the File menu or other desired method within your browser window.
11.
In the Print window that appears, ensure that Page Scaling is set to None. For specific selections based on your version of Adobe Reader, see “Settings for label output”.
12.
After selecting the desired local printer, click Print.
13.
Click Close Emails Letters and Mailing Lists-Create Mass Mailing Labels-Communication.1.015.5.jpg on each window that displays the labels, mailing label options, and the member correspondence window.

Settings for label output

Labels printed through your software will first display on your screen in Adobe Reader, allowing you to preview the resulting labels before sending to the printer. However, one selection in the print dialog box must be changed from the default to allow proper control of label placement. This selection looks different based on the version of Adobe Reader that is installed on your own computer.

Page Scaling should always be set to None or 100% or Actual (wording varies depending on Adobe version). When Page Scaling is set to anything other than None (or the above identified choices), your labels may print off the labels or “slide” down the page as they print. You may say the labels shift or have improper alignment.

Tip: Sometimes your browser will open the PDF in a “mini reader” instead of using the Adobe program which doesn’t allow you to change these settings. You’ll need to disable these mini-readers in order to allow the software to control the label output properly. Watch a video to understand how this works.
Chrome Users: type in chrome://plugins and press Enter. Then disable the Chrome PDF Viewer and the Adobe Reader. See this page
Firefox Users: Select Options from the Tools menu. Click Applications tab and search for Adobe and also for PDF. Change each selection to Use Adobe Reader.
Internet Explorer Users: Select Manage Add-ons from the Settings menu. With Toolbars and Extensions selected change the Show drop-down to All-Add-ons. Then set the Adobe PDF Reader to Disabled.

Your Adobe Reader version will determine what this setting will look like.

Adobe Reader v. 8.0

Emails Letters and Mailing Lists-Adobe Reader v. 8.0-Communication.1.017.1.jpg

Adobe Reader v. 7.0

Emails Letters and Mailing Lists-Adobe Reader v. 7.0-Communication.1.018.1.jpg

Adobe Reader v. 6.0

Emails Letters and Mailing Lists-Adobe Reader v. 6.0-Communication.1.019.1.jpg
 

Create/Send Fax Output

Send fax output using your fax machine or to download fax output
1.
Click Communication in the left-hand menu.
2.
Click Form Letters.
3.
Select desired recipients.
4.
Select Fax Only as the way to Distribute By:
5.
If applicable, click remove next to those identified under Fax Only as having no contact info, duplicate fax #, or invalid fax #.
6.
Click Edit with ChamberMaster.
7.
Create the fax output.
8.
Click Print Fax Content and/or Download Fax List. Read more information on fax output options.
Emails Letters and Mailing Lists-Create 2fSend Fax Output-Communication.1.020.1.jpg
Send fax output to an Internet Fax service
This requires a separate subscription with one of many well-known internet fax service. See “Internet Fax Service” in the “Administrator Tasks” section of online help for more information.
1.
Click Communication in the left-hand menu.
2.
Click Form Letters.
3.
Select desired recipients.
4.
Select Fax Only as the way to Distribute By:
Preferred Communication Type may be selected instead to select to send faxes only to those that have Fax selected as their preference.
5.
If applicable, click remove next to those identified under Fax Only as having no contact info, duplicate fax #, or invalid fax #.
6.
Click Edit with ChamberMaster.
7.
click Add/Remove Attachment.
8.
Select Append your file to the email directly.
Emails Letters and Mailing Lists-Create 2fSend Fax Output-Communication.1.020.2.jpg Figure 10-3a
9.
Click Continue.
10.
Click Browse… to locate the desired fax attachment file.
11.
Click Attach.
12.
Click Return.
Emails Letters and Mailing Lists-Create 2fSend Fax Output-Communication.1.020.3.jpg
Figure 10-3b – Selecting the desired fax attachment
13.
Click Send Faxes via . . .
Emails Letters and Mailing Lists-Create 2fSend Fax Output-Communication.1.020.4.jpg
Figure 10-3c - Sample of the Send Faxes button when using eFax
Some email fax services may accept the cover page or the main content of the fax in the editor area instead of attaching the content and cover page as an attachment. Check with your email fax service or contact ChamberMaster for more information.

Editor menu selections

ChamberMaster uses an editor when creating letters, emails, and faxes that includes many enhanced features. Features include:
Emails Letters and Mailing Lists-rd bullet.jpg
HTML preview screen
Emails Letters and Mailing Lists-rd bullet.jpg
Templates
Emails Letters and Mailing Lists-rd bullet.jpg
Search and Replace
Emails Letters and Mailing Lists-rd bullet.jpg
Undo and Redo
Emails Letters and Mailing Lists-rd bullet.jpg
Strikethrough text
Emails Letters and Mailing Lists-rd bullet.jpg
Superscript and subscript
Emails Letters and Mailing Lists-rd bullet.jpg
Insertion of tables, divider lines, symbols, special characters, and emoticons
Emails Letters and Mailing Lists-rd bullet.jpg
Paste text with or without formatting
The editor comes integrated with a spell checking solution that provides spell checking while you type. Words not recognized will be underlined in red. Right click on the word to be presented with suggestions, an option to Ignore, or add the word to your dictionary.
The following table describes the basic functions of the editor
Emails Letters and Mailing Lists-Editor menu selections-Communication.1.021.1.jpg
Table 1-1 Editor icons

Email Disclaimer

Email Disclaimers appear at the bottom of certain emails generated by our software.
To edit the disclaimer
1.
Click Setup in the left-hand menu.
2.
Click General Options and Settings.
3.
Open the Email Server Settings area.
4.
Edit the desired disclaimer
5.
Click Save.
 
Emails Letters and Mailing Lists-rd bullet.jpg
Internal Email Disclaimer: appear on emails sent from inside the database, typically emails sent from you to your members. Disclaimers do not appear on the bottom of emails sent using the “Send with Outlook” selection
Emails Letters and Mailing Lists-rd bullet.jpg
Public Email Disclaimer: appear on emails that are generated by visitors that access your public website and click links that send emails to you or your members. For instance the “Request Info” link found on the members’ public information page.
Emails Letters and Mailing Lists-Email Disclaimer-Communication.1.022.1.jpg

Adding an Attachment to an Email


There are three options available for adding attachment to emails.

  1. Upload your attachment file to the ChamberMaster server and include a link to that file in your email: This is best practice. Increasingly when users send email attachments, ISP spam filters are identifying these innocent but potentially large attachments as spam. Consequently these emails and attachments never make it to their intended recipient. With ChamberMaster/MemberZone, you have the ability to upload your attachment to the server. Once the file has been uploaded to the ChamberMaster server and selected, a link is generated and automatically placed inside your email allowing the recipient to click to receive their attachment.
  2. Include a link within the email to a file hosted on your chamber website: This option allows the sender to create a hyperlink to documents or URLs located on other servers. A custom email link may also be generated using this selection. This selection is the same as the Insert/Edit Link icon available in the rich text editor, on the editor tool bar.
  3. Append your file to the email directly. The is the traditional way of sending attachments. This selection will send the document with the email, and is not recommended.

Explained below are the steps for option 1, which is the recommended selection to reduce problems when sending through your ISP.

Upload your attachment file to the ChamberMaster server and include a link to that file in your email


  1. On the desired email, click the Add/Remove Attachment button.
    Email Attachment.JPG
  2. On the Add Email Attachments screen, Upload your attachment file to the ChamberMaster server and include a link to that file in your email. is enabled by default.
    Add Email Attachment.JPG
  3. Click Continue. The Add an attachment dialog box will display.
    Add an attachment.JPG
  4. Enter the Text for Attachment Link:. This will be the text that appears in your email.
  5. Click the Browse button. Documents previously uploaded to the server will be displayed.
    • Click the desired file and click Select.
    OR
    • Click the Choose File button, to browse to the desired file on your local system. Browse to the file, select your file and click Open. Then click the Upload button. Once uploaded, click the file and click Select. The URL of the document will be populated in the Attachment File URL: text box.
  6. Click OK.

Your link text will now be populated in your email.

Helping your Members with Email Links


When receiving an email that contains embedded hyperlinks (links), the recipient may have trouble accessing the links due to settings prohibiting these links within their own email program. Many email programs disable access to these links by default in an attempt to alleviate phishing threats from un-trusted sources. To successfully open an embedded email link, the recipient may need to turn on the access to email links, either temporarily for a single email or globally for all emails. The instructions below are when using Microsoft Outlook 2003 or 2007 but other email programs may contain similar selections. Contact your email software provider for specifics related to your particular email program.

Possible error displayed when trying to open a link in Microsoft Outlook 2003

Emails Letters and Mailing Lists-Possible error displayed when trying to open a l-Communication.1.026.1.jpg
Figure 2-7 Error in Microsoft Outlook 2003
To turn on email links temporarily for this email (using Microsoft Outlook 2003)
1.
After clicking the disabled link in the email, click Click here to turn on links in the Information bar above. See Figure 2 below.
Emails Letters and Mailing Lists-Possible error displayed when trying to open a l-Communication.1.026.2.jpg
Figure 2-8 Turn on links temporarily
2.
Click Turn on Links (not recommended).
3.
Click the link within the email again.
To turn on email links for all emails (Microsoft Outlook 2003)
Beware: Turning on all email links provides easier access to potentially harmful situations when the sender of an email wishes to direct you to a fraudulent site.
1.
Before opening the email that has the links, click Options from the Tools menu.
Emails Letters and Mailing Lists-Possible error displayed when trying to open a l-Communication.1.026.3.jpg
Figure 2-9 Tools, Options
2.
Click Junk Mail on the Preferences tab.
Emails Letters and Mailing Lists-Possible error displayed when trying to open a l-Communication.1.026.4.jpg
Figure 2-10 Preferences tab
3.
On the Options tab, click to clear the check box Don’t turn on links in messages . . .
Emails Letters and Mailing Lists-Possible error displayed when trying to open a l-Communication.1.026.5.jpg
Figure 2-11 Take check off
4.
Click OK.
5.
Click OK.
6.
Open the desired email and try clicking the links again.

Possible error displayed when trying to open a link in Microsoft Outlook 2007

Emails Letters and Mailing Lists-Possible error displayed when trying to open a l-Communication.1.027.1.jpg
Figure 2-12 Error in Microsoft Outlook 2007
To turn on email links temporarily for this email (using Microsoft Outlook 2007)
1.
After clicking the disabled link in the email, click This might be a phishing message . . . (not recommend) in the Information bar above. See Figure 7 below.
Emails Letters and Mailing Lists-Possible error displayed when trying to open a l-Communication.1.027.2.jpg
Figure 2-13 Turn on links temporarily
2.
Click Enable Links and other functionality (not recommended).
3.
Click the link within the email again.

To turn on email links for all emails (Microsoft Outlook 2007)
Beware: Turning on all email links provides easier access to potentially harmful situations when the sender of an email wishes to direct you to a fraudulent site.
1.
Before opening the email that has the links, click Options from the Tools menu.
2.
Click Junk Mail on the Preferences tab.
Emails Letters and Mailing Lists-Possible error displayed when trying to open a l-Communication.1.027.3.jpg
Figure 2-14 Preferences tab
3.
On the Options tab, click to clear the check box Disable links and other functionality in phishing message.
Emails Letters and Mailing Lists-Possible error displayed when trying to open a l-Communication.1.027.4.jpg
Figure 2-14 Take check off
4.
Click OK.
5.
Click OK.
6.
Open the desired email and try clicking the links again.
 

Inserting a graphic

Adding graphics to your correspondence is a simple process that requires initially uploading the graphic to the secure ChamberMaster server. Once uploaded by a chamber staff member, it is available to all chamber staff for inclusion within correspondence.
Most graphic file types may be uploaded including .jpg, .bmp, .gif, .png and .wmf.
The editor can be accessed from multiple places within ChamberMaster. For one example, click New Email to Multiple Members in the Communication module. After selecting the desired recipients, the correspondence editor will display.
Graphics may also be included in your signature block. Perform the same steps shown here but save it within your signature block.

Insert a graphic within communication

1.
When your cursor is positioned where the graphic is desired within the editor, click Insert/Edit Image Emails Letters and Mailing Lists-Insert a graphic within communication-Communication.1.032.1.jpg.
2.
Click Browse Server.
Emails Letters and Mailing Lists-Insert a graphic within communication-Communication.1.032.2.jpg
Figure 4-1 Browse server
3.
Browse to the desired file and click it to select. See Figure 4-2 below. Or you may upload a new file to the ChamberMaster server by clicking Browse, browsing to the desired file, click to select, click Open, and then click Upload. Then you may click the desired filename to select it.
Emails Letters and Mailing Lists-Insert a graphic within communication-Communication.1.032.3.jpg
Figure 4-2 Insert graphic
If you choose to upload a new file to the secure ChamberMaster server, this file is also available to all chamber staff for inclusion in their documents.
4.
Make any desired changes on the Image Properties screen and then click Continue. See Figure 4-3.
Emails Letters and Mailing Lists-Insert a graphic within communication-Communication.1.032.4.jpg
Figure 4-3 Image Properties

Modify an existing graphic (graphic size, borders, alternative text)

1.
Locate the graphic that you desire to edit on the editor screen.
Emails Letters and Mailing Lists-Modify an existing graphic (graphic size border-Communication.1.033.1.jpg
2.
Right-click the graphic.
3.
Click Image Properties.
4.
Make desired changes. See Figure 4-3 in the previous section “Inserting a Graphic within Communication”.
5.
Click OK.

Remove an existing graphic (from the editor screen)

1.
Locate the graphic that you desire to edit on the editor screen.
2.
Right-click the graphic.
3.
Click Cut.
Emails Letters and Mailing Lists-Remove an existing graphic (from the editor scre-Communication.1.034.1.jpg
Emails Letters and Mailing Lists-Remove an existing graphic (from the editor scre-Communication.1.034.2.jpg
Figure 4-4 Allow access
 
1.
Click Allow access if necessary.

Remove a graphic (from the ChamberMaster server)

1.
Within the editor, click Insert/Edit Image Emails Letters and Mailing Lists-Remove a graphic (from the Chambermaster server)-Communication.1.035.1.jpg.
2.
Click Browse Server.
3.
Click the X at the end of the desired graphic to be removed from the ChamberMaster server. See Figure 4-5.
Emails Letters and Mailing Lists-Remove a graphic (from the Chambermaster server)-Communication.1.035.2.jpg
Figure 4-5 Remove graphic from the server
4.
Click OK.
Emails Letters and Mailing Lists-Remove a graphic (from the Chambermaster server)-Communication.1.035.3.jpg
Figure 4-6 Delete confirmation question
5.
Click Close. Emails Letters and Mailing Lists-Remove a graphic (from the Chambermaster server)-Communication.1.035.4.jpg

Viewing and Recording Communication History

Communication history for your members is automatically logged on the Communication'tab of the member’s record when emails are sent. eReferrals are automatically logged as well. Phones calls can manually be added to the log. And when letters or fax output is printed you can include an entry in the history if you choose. Other actions trigger an entry such as membership application approvals and invoices (Integrated Billing only).'


View history communication history

Communication history can be viewed for a single member or viewed for the entire membership at once. See more on how to create the entries in the history.

View history for a single member

  1. Select the desired member in the Members module.
  2. Click the Communication tab.
    Emails Letters and Mailing Lists-View history communication history-Communication.1.029.1.jpg
1.
Click Communication in the left-hand menu.
2.
Click Member Contact Report.
3.
Select desired filters and click Refresh Listing.
Emails Letters and Mailing Lists-View history communication history-Communication.1.029.2.jpg
Figure 3-2 Contact Report Listing
Emails Letters and Mailing Lists-sq bullet.jpgMore details on available filter options – Table 3-2
“Display bulk mail correspondence…”: When selected the history will include emails that were sent to multiple individuals at one time. This would include even those that had been sent to only 2 or more individuals.
Task Categories: Tasks are created by you; create your own Task Categories to assist in organizing your communication. Communication may be sorted and filtered by Task Categories. A staff person with Admin permissions can create these under Setup->Correspondence Categories.
 
View a entry
1.
Find the communication history using one of the ways listed above.
2.
Hover over the Subject title of the entry that you wish to view.
3.
The contents of the entry will display immediately in a pop-over window.
Delete a Communication History item
1.
Find the communication history using one of the ways listed above.
2.
Click the title of the desired item in the Subject column.
3.
Click Delete.
Print the Communication History entries
1.
When viewing the communication history, click Reports and select Print Summary Report or click Print Detailed Report.
2.
Follow the on-screen steps to print the output.
Export the Communication History entries
1.
When viewing the communication history, filter the history as desired.
2.
Click Reports and select Download Detail Report.
3.
Follow the prompts on your screen to either open or save the Comma Separated Value (.csv) file. If the data is displayed immediately, you may wish to select Save from the File menu to ensure this data is available for viewing at a later time.
 
See more on how to create the entries in the history.

Working with Templates/Documents


Communication created may be saved for future use in one of two ways - - as a document or a template. Saving a document allows you to name and save the communication piece to be retrieved at a later time, modified, and saved again. Saving a template allows you to save the communication piece to be retrieved at a later time but will not allow any modifications to be made to the original, thus maintaining the integrity of that communication piece.

Available Pre-defined Email Templates


The table below lists the pre-defined email templates available to you.

Template Description
Announcement: Introducing Member Information Center Send if you are introducing the MIC to all of your members – or even just new members.
Automatic Monthly Payment Invitation Send if using Integrated Payment Processing, and you wish to inform your members that they can sign up to have recurring fees automatically charge to a credit card or bank account.
Automatic Payment Confirmation Send this email to your reps to confirm that you have set them up on automated recurring billing.
Create Log-in Account Invitation Send this email to invite reps to create their log-in accounts. Can be used after analyzing which reps have not yet created accounts.
Encourage Advertising of Events Send this email if you want to encourage your members to add their events to your calendar. NOTE: Events may be added by those members who have rights to do so, and you may or may not require approval.
Encourage Deal Posting Send this email if you want to encourage your member to post hot deals. NOTE: Deals may only be posted by those members who have rights to do so, and you may or may not require approval.
Encourage Job Postings Send this email if you want to encourage your members to post job postings via the MIC. Note: Job Posting may be posted only by those members who have rights to do so, and you may or may not require approval.
Encourage Posting of Deals, Jobs, News, Events Send this email if you want to encourage your members to post deals, job postings, news & events via the MIC. This email template can be useful for new members just learning of the capabilities of the MIC.
Encourage Submitting News Release Send this email if you want to encourage your members to post News Releases in the MIC. Note: Job Posting may be posted only by those members who have rights to do so, and you may or may not require approval.
Remind how to Login to the Member Information Center Send this email to members if they have forgotten how to login to the MIC. Useful if you have identified members who are not logging in.
Thank You for Joining Send this email to new members to thank them for joining. The email template also includes information on how to log into the MIC
Update Your Member Listing This email template reminds the member to login into the MIC to review and update their information. The template includes the information that you currently have in the database for them to review.


Saving a document

1.
Open the editor and create the desired communication piece.
2.
Click Save ( Emails Letters and Mailing Lists-Saving a document-Communication.1.037.1.jpg).
3.
Complete the Save Name and Description fields in the Save window ensuring that Save the text as a new document is selected. See Figure 5-1 below.
Emails Letters and Mailing Lists-Saving a document-Communication.1.037.2.jpg
Figure 5-1 – Save window
4.
Click OK.

Saving changes to an existing document

  1. Open the existing document and make desired changes.
  2. Click Save Emails Letters and Mailing Lists-Saving changes to an existing document-Communication.1.038.1.jpg.
  3. Click the Update an existing document radio button.
  4. Click the Update an existing document arrow to select the desired document to update.
    Emails Letters and Mailing Lists-Saving changes to an existing document-Communication.1.038.2.jpg
  5. Click OK.

Saving a Template

  1. Open the email editor and create the desired communication piece or open an existing document and make any desired changes.
  2. Click Save Emails Letters and Mailing Lists-Saving a Template-Communication.1.039.1.jpg.
  3. Complete the Save Name and Description fields in the Save dialog box.
  4. Click the Save the text as a new template radio button.
    Emails Letters and Mailing Lists-Saving a Template-Communication.1.039.2.jpg
  5. Click OK.

Using Pre-defined Templates

A number of predefined templates are provided that may be selected and brought onto your own list of templates. You may use these templates “as is” or choose to modify and then re-save with your own name. Click here to view available email templates.

Adding a Predefined Template

1. In the email edit screen, click the Choose a Template button.


Edit email screen.png
Figure: The email edit screen and Choose a Template button.


2. Click Predefined Templates.


Emails Letters and Mailing Lists-Using Pre-defined Templates-Communication.1.041.3.jpg
Figure: Selecting Predefined Templates


3. Click the template title to select the desired predefined template.


Emails Letters and Mailing Lists-Using Pre-defined Templates-Communication.1.041.5.jpg
Figure: Sample of predefined templates


4. Click OK to select another template right now or click Cancel to return to your own list of templates.

5. Once on your list of templates, click to select the desired template.

6. All fields with [ ] will auto-fill with the data from the member’s record or from your association contact information where appropriate.

Mail Merge

Similar to performing a Mail Merge in Microsoft Word, ChamberMaster / GrowthZone maintains the ability to insert a database field within the context of your communication piece, creating personalized, unique communication output.

Inserting a database field

1.
Open the editor window and type any text that will be consistent for all recipients. Example:
Emails Letters and Mailing Lists-Inserting a database field-Communication.1.043.2.jpg
Figure 6-1 Example letter that will contain Database fields
2.
When you desire to insert a database field, click the Add Database Field icon. (Emails Letters and Mailing Lists-Inserting a database field-Communication.1.043.3.jpg).
3.
Click the plus sign (Emails Letters and Mailing Lists-Inserting a database field-Communication.1.043.4.jpg) to expand the desired section and display available database field selections.
Emails Letters and Mailing Lists-Inserting a database field-Communication.1.043.5.jpg
Figure 6-2– Add Database Field window
4.
Click to select the desired database field. The selected field will display in the editor window within brackets. e.g. [Company Name]
As you continue and actually generate the communication output, the field name will be replaced with the appropriate matching data for that member.
5.
Proceed with standard steps to complete this communication. All fields displayed in brackets will be filled with data from the member’s record.
Emails Letters and Mailing Lists-Inserting a database field-Communication.1.043.6.jpg
Figure 6-3 Sample letter with Database Field inserted

Sending Login Information

Your members will want to login to the Member Information Center in order to view and update their membership information and member webpage, view and add Hot Deals, view and submit events, and view and add job postings.
Instead of sending their login name and password to them, you can generate an email and include a link so the member can automatically retrieve their login information.
A number of pre-defined templates are provided that are ready to send out and already include links to your login page and a link where they can retrieve login information. See “Using Pre-Defined Templates”. Feel free to use any of these or use the steps below to create communication of your own.
If you still wish to send out the login and password to your members, follow the next steps to create and print individual letters to each of your members that include login information. Sending passwords via mail may be more secure for sending passwords since most email is unencrypted. If you desire to send the login information via email, follow the same general steps below except you will select New Email to Multiple Members for Step #2.

Remove Unwanted Headers & Footers

When creating reports and correspondence in ChamberMaster, the preview window is displayed in a browser window (i.e. Internet Explorer). Internet Explorer has a default header and footer that are wonderful when printing pages from the web, but when printing out your formal ChamberMaster reports or letters it is not usually desirable.

Header and Footer Codes

The codes with the & (ampersand symbol) represent certain elements within the Internet Explorer header and footer. Use these to customize your own header or footer!
Code
Element the code represents
&w
Window title
&u
Page address (URL)
&d
Date in short format specified by Regional Settings in Control Panel
&D
Date in long format specified by Regional Settings in Control Panel
&t
Time in the format specified by Regional Settings in Control Panel
&T
Time in 24-hour format
&p
Current page number
&P
Total number of pages
&&
A single ampersand (&)
&b
The text immediately following these characters as centered
&b&b
The text immediately following the first "&b" as centered, and the text following the second "&b" as right-justified
Table 7-1 Header & Footer options

Creating a Signature Block

Saving your signature block as a template may save time when creating correspondence. Design your signature block with any included text and graphics. You may also include items that would belong in the header such as your logo. Save it as a template. When ready to create your correspondence, first retrieve the signature block using the Choose a Template selection. Then type your correspondence above your signature block.

  1. Click Communication in the left-hand navigation bar.
  2. Click Email a member.
  3. When the editor displays, create the desired signature block.
    Hint: You might want to start the signature block with two blank lines before your actual signature lines.
    Emails Letters and Mailing Lists-Creating a Signature block-Communication.1.050.1.jpg
  4. Click Save. Emails Letters and Mailing Lists-Creating a Signature block-Communication.1.050.2.jpg
  5. Complete the Save Name/Description fields in the Save window.
    Emails Letters and Mailing Lists-Creating a Signature block-Communication.1.050.3.jpg
  6. Click the Save the text as a new template. radio button.
  7. Click OK.

After creating the signature block, it may be used at any time when sending emails or letters. See “Using a Signature Block”.

Using a Signature Block

  1. Open the editor by selecting one of the many ways to send an email or create letters in the software.
  2. Click Choose a Template. Emails Letters and Mailing Lists-Using a Signature Block-Communication.1.051.1.jpg
  3. Click the template title to select the desired signature template. Your signature block will appear.
    Emails Letters and Mailing Lists-Using a Signature Block-Communication.1.051.2.jpg
  4. Type the desired communication. Your signature block will “move” down the page as you type the communication.

Communicating Using Groups & Mailing Lists

Sending communication via email and letters may be simplified by creating self-defined groups in the ChamberMaster Groups module.

For instance, if you frequently send emails to your Budget Committee . . instead of selecting the 12 members of that committee each time you send an email, you first create a group in the Groups module called the Budget Committee. Add each of the 12 members to that group. Then when you go to send the email, you simply select the Budget committee as the recipient of the email with one simple click.

If you send a monthly newsletter, the Groups module is where you will create and maintain this mailing list group. This group may then be selected at the appropriate time throughout ChamberMaster when you desire to send them email or print mailing labels and letters for them.

Communication.1.056.1.jpg

Figure 9-1 the Groups module

Creating a group or mailing list

REDIRECT Groups

Groups

  1. Click Groups in the left-hand menu.
  2. Click Create a Group on the Home tab.
    Communication.1.057.1.jpg
    Figure: Create a group
  3. Complete the Create a New Group fields for this new group.
    Communication.1.057.2.jpg
    Figure: "Create a New Group" fields–tabbed view
  4. Click Save.
  5. Click the Group Name of the new group on the Home tab.
  6. Click the General tab. Make sure the settings are correct.
    Group Options and Settings
    1. When selected, this roster list will be shown as a group/interest that may be searched by members in the Member Information Center.
    2. When selected, members will have opportunity to join/leave this group/interest on their own in the Member Information Center. The selection of Group Participant list or Rep Interest list determines where the selection will take place – under Groups or under Interests. Interests.
    3. This option allows the group to be contacted through the Member Information Center Message Center
    4. When selected, this group will display on your website in the Groups public module available at http://yoursubdomain.yourdomain.com/groups.
      • Click Public Display Settings to modify how the group is displayed
    5. When selected, this group will appear on your public website at the suggested URL where the public may add themselves to the group. Often used for consumers to subscribe to (join) your mailing lists.
    6. When selected, this group name will be displayed on the email subscription opt-in/out page
    7. When selected, this group cannot be unsubscribed from
    8. When selected, this group will be accessible through the community app (when purchased)
  7. Click the Roster tab.
  8. Click one or more of the Add Group Members selections to add members to your group.
  9. Continue adding representatives to your group using the Add Group Members selections until your group is complete.

Selections for adding group members

Examples of the various ways to add group members follows.
Add representatives by type/status
Emails Letters and Mailing Lists-Selections for adding group members-Communication.1.054.1.jpg
Figure 9-5 Selecting reps by type/status
Community Member Reps are those individuals specified on the Reps tab in the Members module for the record titled [Community Member]. These individuals are not associated with a particular company/member but may still be selected as group members.
Add representatives by member
Emails Letters and Mailing Lists-Selections for adding group members-Communication.1.054.2.jpg
Figure 9-6 Selecting reps by member
When selecting to add reps by member, all reps from that selected member will be added to the roster list. Then, if desired, you may remove all Inactive reps by clicking Remove Inactive Reps at the bottom of the roster. All inactive reps from all members would be removed from the group at that time.
More than one member may be selected by pressing Ctrl-click on each desired member. Then click the >> arrow.
Add representatives by category
Emails Letters and Mailing Lists-Selections for adding group members-Communication.1.054.3.jpg
Figure 9-7 Selecting reps by category
In this example, the Automotive Parts & Service category has only one active member but also one member that may be courtesy, prospective, non-member or dropped. With settings currently displayed, only the one member’s reps will be added to the group.
Only one category may be selected at a time.
Add representatives from other groups
Emails Letters and Mailing Lists-Selections for adding group members-Communication.1.054.4.jpg
Figure 9-8 Selecting reps from other groups
Only one group may be selected at a time.
Use this selection to create a new group based on membership from a previous group or to merge reps from another group into this new group. No reps are removed from the source groups – just copied.
Add individual representatives
Emails Letters and Mailing Lists-Selections for adding group members-Communication.1.054.5.jpg
Figure 9-9 Adding individual representatives
More than one rep may be selected by pressing Ctrl-click on each desired rep. Then click the >> arrow.
Add specific reps by member name
Emails Letters and Mailing Lists-Selections for adding group members-Communication.1.054.6.jpg
Figure 9-10 Adding reps from specific members

Maintaining the group/mailing list

Contact information (i.e. email addresses, phone numbers, addresses etc.) are updated automatically when changes are made in the Members module. Group membership must be maintained through manual selection or removal of names.
Adding new member names to the groups could be done at any time, however, two detailed concepts are provided below that may assist in providing a consistent procedure at your chamber. The two examples are adding new members to the mailing list either periodically or immediately.
Removing representatives from mailing lists or groups may be done at any time manually or may be completed during the process of changing a member status to Dropped/Inactive.

Add new members to a mailing list immediately

Group membership must be maintained through manual selection or removal of names. To keep your initial mailing list up-to-date, you might consider adding new members to the appropriate mailing lists immediately after creating the new member record. Following is one example of how this might happen.

1. Immediately after a new member has been added to the ChamberMaster database and with the new member record selected in the Members module, click the Reps tab.

2. Ensure that all desired reps for this new member have been added. If not, add reps at this time by clicking Add a New Rep.

3. Click the name of one of the reps in the List of Representatives area.

4. Scroll to the Group Participation area at the bottom of the screen and click Join a Group.

Communication.1.067.1.jpg

Figure 9-18 Group Participation area

5. Click the desired group to join.

6. Click the double right arrow to move the desired group to the Selected Groups list box.

7. Click Continue.

Communication.1.067.3.jpg

Figure 9-19 Join a group

8. If this representative should belong to more groups, complete steps 4-7 again until they belong to all desired groups.

9. If other representatives should belong to groups as well, perform steps 3-7 above and select the next desired representative.

Remove representatives from a group manually

Representatives are removed from groups manually or during the process of changing a member status to Dropped/Inactive.
1.
Click Groups in the left-hand navigation bar.
2.
Click the Home tab.
3.
Click the Group Name of the mailing list to be modified.
Emails Letters and Mailing Lists-Remove representatives from a group manually-Communication.1.058.1.jpg
Figure 9-20 Select the desired group
4.
Click the Roster tab.
5.
Click to select the check box at the end of the row of the desired rep to be removed.
Finding a rep may be done multiple ways. If the business name is known, sort the roster by Business Name as shown in Figure 9-25.
If the individual rep name is known, sort the roster by Rep Last Name or use the magnifying glass Emails Letters and Mailing Lists-Remove representatives from a group manually-Communication.1.058.2.jpg to search for rep by last name which displays when displaying a limited number of records on the page.
Emails Letters and Mailing Lists-Remove representatives from a group manually-Communication.1.058.3.jpg
Figure 9-21 Remove a rep
6.
Click Emails Letters and Mailing Lists-Remove representatives from a group manually-Communication.1.058.4.jpg

Remove representatives from a group when dropping or suspending a member

The selection to change a member status is found on the General tab of the member’s record in the Members module. Select Dropped/Inactive when clicking the Membership Status arrow in the Additional Information area.

1. When changing the status of a member to Dropped/Inactive, the Member Drop Options screen will appear. In addition to the member status, each rep has a status of either Active or Inactive which is displayed for each rep on the Reps tab.


Communication.1.069.1.jpg

Figure 9-22 Member Drop Options

2.Complete the Member Drop Options screen as desired. Note the Representatives area selections as detailed on Figure 9-23 below.

Rep Status

  • Active status is appropriate for representatives of members that are currently active.
  • Inactive status is appropriate for a rep who is no longer acting as a representative for the member. The rep’s information and history will be retained but there is a separate distinction given to them in reports and lists.
  • Deleting a rep should be limited to a rep that was created by mistake. History and all reference to this rep would be removed.

Group Status

  • Disabled reps within a group are not visible in the group list on a regular basis and will not be included when selecting to contact these group members. Disabling a rep also preserves the history of their participation in this group.
  • Deleting a rep from a group, removes all record of their participation in the group.

Communication.1.069.2.jpg

Figure 9-23 Representative options

Note: Both active and inactive reps may be set as disabled in a group. Inactive reps, that are not disabled, are still included in emails sent to the group

Note: Representatives that have a status of inactive will NOT automatically be returned to active status if a member is reinstated. Individual reps must be returned to active status on the Reps tab.

3. Click Save & Exit.

Disable a rep within a group

At times it may be necessary to disable a rep within a group. These members are not visible on a regular basis and will not be included if you select to contact these group members. View them at anytime by clicking Show Disabled group members. The history of their participation in this group may be preserved this way.

  1. Click Groups in the left-hand menu.
  2. Click the Roster tab of the desired group
  3. Click to select the member or members that should be disabled.
  4. Click Disable Selected members.

Note: You can also view their group participation on the Reps tab of the member record. Make changes to the reps status from the Reps tab by clicking the Group name.

Note: Both active and inactive reps may be set as disabled. Inactive reps, that are not disabled, are still included in emails sent to the group.


Allow members to join group

Members may choose to join or remove themselves from groups that have been designated by Chamber staff. When a member logs into the Member Information Center, they are able to select the desired groups.
Emails Letters and Mailing Lists-Allow members to join group-Communication.1.061.1.jpg
Figure 9-24 Member is able to select to belong to group
Designate Group as Member self-select
1.
Click Groups in the left-hand menu.
2.
Select the title of the desired Group.
3.
Click the General tab.
4.
Click the checkbox “Allow members to join/leave this group through their Member Information Center login.”
5.
Click Save Changes.
Emails Letters and Mailing Lists-Allow members to join group-Communication.1.061.2.jpg
Figure 9-25 Allowing members to join/leave this group
 
Steps for Member to Join/Leave Group
1.
Member accesses [[1]] and logs in to the Member Information Center.
2.
Click Employees/Reps in the Member Info section of the left-hand menu.
3.
Click to select the checkbox in front of the desire group to join (or click to deselect the desired group to leave).
Emails Letters and Mailing Lists-Allow members to join group-Communication.1.061.3.jpg
Figure 9-26 Member selects desired groups

Allow the public to join

Any group can be set so that visitors to your website could add themselves to your group. Select each group as shown below, then make sure you’ve got the appropriate website link added to your public website as shown here: http://aname.yourdomain.com/communication

  • Allows the public (consumers, non-members) and members to easily sign up for groups.
  • It’s a public module, like the business directory, event calendar, etc.


Communication.1.072.1.jpg


  • Select the “Allow consumers to join/leave this group …“ checkbox on the desired group(s)
  • Have your web designer add the /communication module link to your website
  • Visitors will fill out the contact info and select desired group(s). After replying to a simple confirmation email, the visitor will be added to your group.
  • If the email used on the form matches an existing representative then the group membership is tied to a particular representative, and thus a membership.
  • If the email doesn’t belong to a rep then it is created as a Community Member.
  • Recipients may unsubscribe via the unsubscribe link in the emails or submit another form with no groups selected.

Other suggestions for creating groups

Many tasks in ChamberMaster are made simple when groups are defined. For instance, communication may easily be targeted to a pre-defined group and the database may be queried for a particular group. The suggestions below may trigger some of your own ideas on how to create and use groups. Remember, these are simply some ideas - - use your own creativity in naming and organizing potential groups.
As you create groups, a Group Type designation will help to keep them organized. Create your own group types by selecting Define Group Types in the Setup module You may edit group types when on the General tab of any group by clicking Type: (see Figure 9-24 in the “Mailing list groups” below)

Mailing list groups

Communication.1.074.1.jpg

Figure 9-24 General tab when in the tabbed view

Advisory groups

Emails Letters and Mailing Lists-Advisory groups-Communication.1.065.1.jpg
Figure 9-25 Advisory groups

Committee groups

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Figure 9-26 Committee groups

Community groups

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Figure 9-27 Community groups

Program groups

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Figure 9-28 Program groups

New member groups

Emails Letters and Mailing Lists-New member groups-Communication.1.069.1.jpg
Figure 9-29 New member groups

Managing Quarantined Emails


Updates to Quarantined Email Process coming Q2 2019
Due to increased vigilance from outside organizations that rank email sender reputation, having a clean email address list is very important to ensure all of our customers can continue to communicate reliably to their members.

To assist you in this task, a new process will be enabled in the upcoming months that will scan your email addresses for invalid status. The following types of addresses would be considered invalid: Addresses where the syntax is incorrect (e.g. multiple @ symbols, extra space, etc.), the domain of the email address doesn't exist, the address of the recipient no longer exists on the receiving server, and when the MX record of the domain itself doesn't exist. These are all cases where the email would never make it through to anyone.

GrowthZone has implemented processes to identify and quarantine emails that have been identified as invalid in your database, while keeping you in full control of your addresses.

Summary of New Process:

  1. An Email warning of upcoming quarantine will be sent 30 days prior to quarantine to notify you that email(s) are to be quarantined. This email is sent to those staff members who have subscribed to the Invalid Email Address Notifications notification (See Staff Email Notifications for information on subscribing to the notification). Sample Email.
    The email contains action links to:
    • Re-check the email – if the email is verified, then the email is no longer subject to quarantine, and will be returned to normal status
    • Change Address – this option will allow you to update the email address, and it will then be run through the nightly scan. If the email address is verified, it will be returned to normal status.
    • Mark As Good – this option allows you to mark an email as good and return to normal status in the database. It will be rechecked in 90 days.
    NOTE: A new item has been added to the Task List, that will allow you to link to quarantined emails and perform the actions described above.
  2. A reminder email warning will be sent five days prior to the final quarantine of emails. Sample Email.
  3. One final email will be sent, on the day of the quarantine, indicating the emails have been quarantined. But, note, that staff may recheck, change or mark as good at any time, even if quarantined.
NOTE: You can check on the invalid list at any time by clicking Invalid Emails in the Task List.

Quarantined Invalid Email Address Report


The Quarantined Invalid Email Address report provides a list of all emails that have been marked as invalid, and removed from your database. Due to increased vigilance from outside organizations that rank email sender reputation, having a clean email address list is very important to ensure all of our customers can continue to communicate reliably to their members. The following types of addresses would be considered invalid: Addresses where the syntax is incorrect (e.g. multiple @ symbols, extra space, etc.), the domain of the email address doesn't exist, the address of the recipient no longer exists on the receiving server, and when the MX record of the domain itself doesn't exist. These are all cases where the email would never make it through to anyone.

The report consists of two sections: Emails Quarantined and Will Be Quarantined. The report includes the email address, name of member or rep, the member/rep ID, location in the database the address has been removed from (clicking the location will take you to the page in the database where the email was used), reason why the address was removed, date of removal.

Invalid Emails1.JPG


One Row.png

NOTE: When an email is removed, an automated email will be sent to all staff that are signed up to receive email notification. All staff will be set to have this notification enabled by default. A sample email is shown below..

Recheck an Invalid Email


On the Quarantined Invalid Email Report click the Re-check link next to the email address you would like to check.

Invalid Emails2.jpg

The results of the re-check will be displayed, as shown below.

Recheck.JPG

If the address is found to be valid, will be removed from the Quarantine list. If the address is found to be invalid, it will remain on the quarantine list.

Mark an Invalid Email as Good


After running Re-Check, if you've personally verified this address is good even though the verification system indicates it is not, we've given you an option to mark it as good and remove it from the Quarantine list. Please do not abuse this option; we want to protect your email sender reputation.

Invalid Emails3.jpg
  1. On the Quarantined Invalid Email Report click the MarkAsGood link next to the email address you would like to mark as good.
    Markasgood.JPG
  2. Review the warning information on the Mark as Good dialog box.
  3. If you wish to proceed, click the Mark as Good button.

Change an Invalid Email address


Using the Quarantined Invalid Email report, you can correct an invalid email address. The correction will be updated throughout their record; the current address will then be removed from the Quarantine list.

Invalid Emails4.jpg
  1. On the Quarantined Invalid Email Report click the Change link next to the email address you would like to change.
    Change email address.JPG
  2. Enter the new email address in the Please replace email address... text-box.
  3. Click the Replace button.

Storing Documents - Cloud Drive

Store your documents in the Cloud Drive, a selection in the left-hand menu of your software[1], to access them anytime from any computer that has a connection to the internet and access to the database. 10 GB of storage space is available to you.

Upload files[2] to My Documents for your personal use or into Shared Documents to make them available for your entire staff.


Locate these two tabs by clicking Cloud Drive in the left-hand menu or by selecting the desired folder from the Common Tasks tab in the Dashboard module.


Communication.1.083.1.jpg


Figure: Document storage on the Cloud Drive

Storing a personal document for use later

1.
Click Cloud Drive in the left-hand menu.
2.
Click My Documents.
Emails Letters and Mailing Lists-Storing a personal document for use later-Communication.1.074.1.jpg
Figure 11-2b Sample Cloud Drive window
3.
(Optional) Click New folder to create a folder to organize your files or double-click on the desired folder.
4.
Click Browse.
5.
Locate the desired file to upload and click Open.
6.
Click Upload.
7.
The selected file will be uploaded into your document storage.
8.
Access this document anytime by clicking My Documents in the Cloud Drive or on the Common Tasks tab in the Dashboard.
Note: only available for those with Plus edition or greater.

Storing a document to share with other staff

1.
Click Cloud Drive in the left-hand menu.
2.
Click Shared Documents.
Emails Letters and Mailing Lists-Storing a document to share with other staff-Communication.1.075.1.jpg
Figure 11-2c Sample Cloud Drive window
3.
(Optional) Click New folder to create a folder to organize your files or double-click on the desired folder.
4.
Click Browse.
5.
Locate the desired file to upload and click Open.
6.
Click Upload.
7.
The selected file will be uploaded into your document storage.
8.
Other staff members may now access this document by clicking Shared Documents in the Cloud Drive or on the Common Tasks tab in the Dashboard.
Note: a new non-removable Members Only folder appears under the CloudDrive Shared folders area. This folder was placed there by our programmers in preparation for a future release that will provide a location for staff to place member-only files and folders. Placing files in this folder will not hurt but will not do anything for you or your members at this time. Stay tuned!

Storing files for members to access

1. Click Cloud Drive in the left-hand menu.

2. Click Shared Documents.

3. (Optional) Click New folder to create a folder to organize your files or double-click on the desired folder.

4. Click Browse.

5. Locate the desired file to upload and click Open.

6. Click Upload.

7. The selected file will be uploaded into your document storage.

8. Other staff members may now access this document by clicking Shared Documents in the Cloud Drive or on the Common Tasks tab in the Dashboard.

Note: Only available for those with Plus edition or greater.

Storing files that can be attached to an email or accessed through a URL

Any files uploaded to the Email Attachments area in the Cloud Drive will be available to be attached to an email when sending using the software’s editor. These files are also available as public links without being sent in an email when the link is made known to the end user.

Note: The Cloud Drive tabs are only available for those with Plus edition or greater but the Email Attachments are accessible under Dashboard-Common Tasks.

1. Click Cloud Drive in the left-hand menu.

2. Click the Email Attachments tab.

3. Click Browse.

4. Locate the desired file to upload and click Open.

5. Click Upload.

6. The selected file will be uploaded into your document storage for use as attachments to emails or as a public URL.

Attaching the Document to an Email or Provide URL Access

1. Access the email editor.

2. Click the paper clip icon .

3. Click Browse and find your uploaded file.

4. Click Select.

5. Click OK to embed your file as a link or copy the Attachment File URL and give that URL to users that need to access this file.

Communication.1.087.2.jpg

Storing images that are used in emails or other locations the editor is used

Any files uploaded to the Email Images area in the Cloud Drive will be available to embed as an image in the body of an email when sending using the software’s editor.

Note: The Cloud Drive tabs are only available for those with Plus edition or greater but the Email Images are accessible under Dashboard-

Common Tasks

1. Click Cloud Drive in the left-hand menu.

2. Click the Email Images tab.

3. Click Browse.

4. Locate the desired file to upload and click Open.

5. Click Upload.

6. The selected file will be uploaded into your document storage for use as a graphic to embed in an email or other locations the editor is available.

Embedding the Image in an Email

1. Access the email editor.

2. Click the Image icon

3. Click Browse and find your uploaded file.

4. Click Select.

5. Click OK to embed your image in the body of the email.

Reasons emails don’t get to members

Trying to figure out why an email didn’t get to one (or a bunch!) of your members is usually confusing and frustrating. If you have ever asked one of the questions below… read on. While there are many reasons why email messages don’t make it to your members, there are several reasons that seem most common to our customers. The top three are listed below.

  • "Why do some members say they don’t receive email messages that I send through ChamberMaster/GrowthZone?"
  • "Why do some messages "bounce" when I know the email address is valid?"
  • "Why can some members receive messages from me when I send through Outlook but not when I send out of ChamberMaster/GrowthZone?"
  • "What can I do to make sure my members get the email messages I am sending through ChamberMaster/GrowthZone?"

Your chamber’s Sender Policy Framework (SPF) Record may be incomplete or missing

Because of Spam, many ISP's (Internet Service Providers - i.e. Charter, RoadRunner, AOL, Yahoo, etc…) have begun performing a type of SPAM check called a reverse domain lookup (also called an "SPF lookup") to verify that the sending IP address of a mail server is authorized to send email from your domain. In plain language – the member’s email provider is asking, "Is this email message coming from an authorized sender?" If the answer is "no" they will either reject it or filter it to your member’s SPAM folder.

  • This is important for ChamberMaster & GrowthZone users because when you send email to your members from within the software we list your email address as the sender but route the message through our bulk email servers. These servers are specifically designed to help ensure the highest possible email delivery rate, but if a member’s email provider performs an SPF lookup and your chamber’s record does not list the ChamberMaster & GrowthZone email server as an approved sender, the message will most likely not get to the member.
Solution: Setup the SPF Record

The good news is that there is a quick and easy fix for this – have the company who manages your Domain Name Servers (usually your web hosting company) add ChamberMaster's email servers to your SPF Record. Free test to see if your SPF records are setup! You can easily check to see if your domain is already setup by following these 4 steps

  1. Click on this link - http://mxtoolbox.com/spf.aspx?command=spf
  2. Type the domain of your email address in the box (the part after the "@") and click "SPF Record Lookup"
  3. Compare the SPF record on file with the following example:
    If your SPF record is setup one of the records should look like this:
    SPF Included.png
  4. If your SPF record is missing or does not contain the spf.memberzone.com listing, contact your "web or IT person" and have them update the record to include the mail servers. They need to add to your existing SPF record include:spf.memberzone.com
    • An example of a complete SPF record with the memberzone spf included would look like: v=spf1 mx include:spf.memberzone.com mx:yourdomain.com ~all
    • If you're using office 365 for email an example SPF record would look like: v=spf1 include:spf.protection.outlook.com include:spf.memberzone.com ~all

Issues with the recipient’s mailbox

Your member’s email message box may be full, the email address may be incorrect, or it may not even exist any more.

Solution: Contact the recipient

Contact the specific recipient to verify the email address or let them know that their email doesn’t seem to be working properly – they may not be aware of it and you could be the "hero" who helped them not miss that important business deal because their inbox was full!

Your domain may be "blacklisted"

To fight spam, many ISPs limit the number of emails coming from one sender in a given time period. If you exceed this limit your domain may be "blacklisted" and you will have a difficult time getting messages through to anybody.

Solution: Contact the organization that has you blacklisted

Contact any ISP’s which have "blacklisted" your domain and request that they add you to their list of safe senders or "white list". To see if your domain is "Blacklisted", Use the tool at the link below to determine if the domain you use for email is blacklisted by any of the major email servers. You may see some of them to return a "timed out message" – This response is normal. http://mxtoolbox.com/blacklists.aspx

Final thought:

Unfortunately, even if you have everything setup properly, not every email you send will get through to every member. That’s why we recommend using all the tools at your disposal to get important information to your members – email messages, website updates & banner ads, RSS feeds, "snail mail", phone calls and personal visits are all part of an effective communication plan to make sure that your members know what is happening at the chamber. The good news is that many of those tools are already available to you as ChamberMaster/GrowthZone users!

Ideas for Developing Communication Content

When sending communication from ChamberMaster, you will find various ways to create the content of the communication – whether email or printed letter.
Spontaneous, individual and small group emails are often created “on-the-fly” by creating the message right at that moment in the ChamberMaster editor screen.
Other communication may take more preparation or commonly be created with software other than ChamberMaster. Sometimes these pieces of communication have already been prepared in other software using a template or even created by an outside company and then provided to you by the publisher. Examples of this communication may include monthly newsletters, weekly information email blasts or other regular communication pieces.
In many of these cases, the development of the communication piece may be done outside of the ChamberMaster editor screen and then copied into the editor or included as a link or graphic within the email.
If you are comfortable with the HTML programming language, you may wish to create your own HTML code in the ChamberMaster editor. Copying and pasting HTML code is also an option. Click the Source icon in the ChamberMaster editor screen before pasting HTML code or to view and modify existing code.
Common methods of inclusion will be shown below. Mix and match these methods as desired to accomplish regular communication to your members.
Emails Letters and Mailing Lists-rd bullet.jpg
Create and format your own output in the ChamberMaster editor
Emails Letters and Mailing Lists-rd bullet.jpg
Copy and paste from Word
Emails Letters and Mailing Lists-rd bullet.jpg
Insert link to PDF file (or other file type)
Emails Letters and Mailing Lists-rd bullet.jpg
Save Microsoft Publisher files as a graphic file and insert into editor
Emails Letters and Mailing Lists-rd bullet.jpg
Save PDF file as a graphic file and insert into editor
Emails Letters and Mailing Lists-rd bullet.jpg
Copy and paste output from another HTML program (like Constant Contact)
Many chambers desire to send a regular email indicating the events for the week. Step-by-step instructions for generating this email are included for reference at the end of this document.
Emails Letters and Mailing Lists-rd bullet.jpg
Generate and email a list of events
Some chambers are interested in creating their own e-newsletter using templates that are professionally provided by our partner, Constant Contact. Find more information on this option by clicking Newsletters/Email Campaigns in the Reports module or by visiting http://www.constantcontact.com/. ChamberMaster provides an export or automatic synchronization to Constant Contact for your convenience.

Create and format your own output in the ChamberMaster/GrowthZone editor

Access the editor and type your own communication using the features available within the ChamberMaster editor.

Copy and paste from Microsoft Word

If your communication content is already created in Microsoft Word, you may be able to copy and paste the content directly into the ChamberMaster editor screen. Content that works well include character formatting styles of bold, underline, and font changes.
Content that does not copy well include columns, graphics, and tables. Documents with these items should either be recreated directly in ChamberMaster by editing the HTML source code by clicking the Source icon or included as a link. (see Insert link to PDF file”).
Why do columns, graphics, and tables not copy well from Microsoft Word into ChamberMaster? Most internet based applications such as ChamberMaster base their functions on a programming language called HTML. Transferring data directly from programs that are not programmed in HTML may not always be successful. If you know the HTML language, editing is allowed by clicking the Source icon in the ChamberMaster editor window.
1.
In Microsoft Word, open the desired content to be copied.
2.
In another window, open the ChamberMaster editor screen where you desire to copy the content.
Emails Letters and Mailing Lists-Copy and paste from Microsoft Word-Communication.1.082.1.jpg
Figure 12-1 – Open Microsoft Word and ChamberMaster windows
3.
In Microsoft Word, highlight the desired copy and press Ctrl-C (to copy the highlighted text.)
You may click also click Copy from the Edit menu instead of pressing Ctrl-C
 
Emails Letters and Mailing Lists-Copy and paste from Microsoft Word-Communication.1.082.2.jpg
Figure 12-2 – Highlighted Microsoft Word content
4.
In the ChamberMaster window, click where you desire the content to appear.
5.
Click the Paste from Word icon (Emails Letters and Mailing Lists-Copy and paste from Microsoft Word-Communication.1.082.3.jpg) in the menu bar.
Copying and pasting HTML code is also an option. Click the Source icon in the ChamberMaster editor screen before pasting HTML code or to view and modify existing code.
Since many users are familiar with pressing Ctrl-v to copy, you may still access the Paste from Word dialog box using this keystroke. However, you may be asked to allow access to the clipboard. Click Allow.
Emails Letters and Mailing Lists-Copy and paste from Microsoft Word-Communication.1.082.4.jpg
Then you may be asked if you wish to clean it before pasting? Click OK.
Emails Letters and Mailing Lists-Copy and paste from Microsoft Word-Communication.1.082.5.jpg
Then you will be brought to the Paste from Word dialog box and may continue with the steps starting with #6.
Emails Letters and Mailing Lists-Copy and paste from Microsoft Word-Communication.1.082.6.jpg
Figure 12-3 – Paste from Word icon highlighted
6.
Click inside the Paste from Word dialog box.
7.
Press Ctrl-v to paste your text.
8.
Clear the checkboxes from Ignore Font Face definitions and Remove Style definitions in order to carry the fonts and styles from Microsoft Word into ChamberMaster.
Emails Letters and Mailing Lists-Copy and paste from Microsoft Word-Communication.1.082.7.jpg
Figure 12-4 – Paste from Word dialog box
9.
Click OK.
Emails Letters and Mailing Lists-Copy and paste from Microsoft Word-Communication.1.082.8.jpg
Figure 12-5 – Click OK
10.
Your formatted text will appear in the editor window. Complete the email as desired.
Emails Letters and Mailing Lists-Copy and paste from Microsoft Word-Communication.1.082.9.jpg
Figure 12-6 – Completed email

Insert link to PDF file (or other file type)

Insert link to PDF file (or other file type) Many pieces of communication are already prepared in other software using a template or even created by an outside company and then provided to you by the publisher. Examples of this communication may include monthly newsletters, weekly information email blasts or other regular communication pieces.

In many cases, a PDF version of the output may be provided to you by the third party or may be easily created by you. This type of file may be included as a link within your email and opened by the recipient retaining all formatting features. In fact, the PDF version may provide advantages over an embedded version (i.e. the copy and paste method) that may be appealing.

Links may be included to access a Microsoft Word document, Excel spreadsheet, or any type of file that would traditionally be sent as an attachment. However, keep in mind that the recipient of the email must be able to open the file on their end. If they do not have the program themselves or have a different version of your software, they may not be able to view the file you have referenced within the communication. Sending a PDF version of the file eliminates that issue of compatibility.

PDF (Portable Document Format) is a universal file format developed by Adobe® that preserves all the fonts, formatting, graphics, and color of any source document, regardless of the application and platform used to create it. You will find PDF a very common format which is widely used on the internet due to its platform independence.

Some cited benefits of including a link to a PDF version are that 1) the email size is kept small since the PDF file is not calculated as part of the email total and 2) the recipient may save and print the PDF separately from the traditional email printout creating nicer looking output on the recipients end.

To view PDF files you need Adobe Acrobat Reader which is downloaded free from here and is commonly loaded on most computers that access the Internet.

Many software programs, both for purchase and those at no charge, are available to create PDF versions from output of your most common applications. Newsletters or brochures created in Microsoft Word, Microsoft Publisher or other popular applications may all be saved in a PDF version using these PDF creation programs.

Once your output is in the PDF format or you have the desired attachment prepared, follow the steps below to include the document as a link within your email.

1. Open the ChamberMaster editor and begin to create the desired communication piece.

2. Click where you desire to insert the link to your document.

3. Click Add/Remove Attachments ()

FIGURE 12-7 – ChamberMaster editor ready to add attachment link

4. Click Upload your attachment file to the ChamberMaster server and include a link to that file in your email. See Figure 12-8 below.

FIGURE 12-8 Add Email Attachments

5. Click Continue.

6. Type the desired text in the Text for Attachment Link field. Then click Browse Server. See Figure 12-9 below.

FIGURE 12-9 – Add File Attachments

7. Browse to the desired file and click it to select. See Figure 12-10 below. Or you may upload a new file to the ChamberMaster server by clicking Browse, browsing to the desired file, click to select, click Open, and then click Upload. Then you may click the desired file to select it.

FIGURE 12-10 Browse to desired file

8. Click OK. See Figure 12-11 below.

FIGURE 12-11 The last step

9. The link will automatically be inserted in your document.

FIGURE 12-12 – Completed communication piece

Save Microsoft Publisher files as a graphic file and insert into editor

Save Microsoft Publisher files as a graphic file and insert into editor If you’d like to display the content of a Microsoft Publisher file in the body of your email instead of using a link to a copy of it, there is a way to do that might be helpful to know.

Inserting a Publisher doc into an Email

In general the steps will be 1) save your PUB file as a GIF file in your Microsoft Publisher program and then 2) insert this GIF file using the Insert/Edit Image selection. 1. Open your Microsoft Publisher file. 2. Select File, Save As. 3. Change the file type to GIF and click Save. If your publisher document contains multiple pages, you will need to save each page as a separate GIF file. Make sure you have selected one-sided printing by selecting that in the newsletter options. Then as you view each page, click File, Save As and select GIF. 4. Then in ChamberMaster, position your cursor where the Publisher file should be displayed. (Place a couple of blank lines at the top of the document in case you want to add text at the top later on.) 5. Click Insert/Edit Image. 6. Browse Server. 7. Click Browse. 8. Find the file and click Upload. 9. If you had a multiple page publisher document, you would need to upload each GIF in this same manner. 10. After selecting this image, it will be displayed in the body of your email. Hint: If adding text below this image, click the image once to select it, then press the right arrow once to move past the image, then press Enter. This will allow you to begin typing new text below the image instead of accidentally deleting the image by typing your new text. Since this image may not be as clear as the original, you may also want to include a link to a PDF version of this attachment. Sending a test email to yourself is also recommended. Watch a short video of these instructions: http://www.chambermaster.com/directory/include/help/Videos/Comm/pubembed/pubembed.html

Copy and paste output from another HTML program (like Constant Contact)

Being an HTML editor, ChamberMaster’s editor allows copy and paste of HTML content. Therefore it is possible to produce your communication piece in other programs, like Constant Contact, and simply copy and paste the final version into the ChamberMaster editor. Care should always be taken that the content is coming over properly but we have found it to be quite successful. Please send yourself a copy of the email first to verify that the content and appropriate links are maintained. Here is an example using Constant Contact.

  1. Create the desired content in Constant Contact.
  • In Constant Contact, click Preview.
    Emails Letters and Mailing Lists-Copy and paste output from another HTML program-Communication.1.086.1.jpg
  • When the preview window displays, highlight the final version that displays on the screen.
  • Right-click and select Copy.
  • Open a ChamberMaster editor screen with the desired recipients selected.
  • Right-click and select Paste.
  • The content will display in the ChamberMaster editor. Some content may not appear to be displaying properly while in the editor but will display correctly when received in the editor. Please send a sample copy to yourself to test it out first.
  • No guarantees or support is available for this method from ChamberMaster but it has worked successfully for a number of chambers.

    Integrating Constant Contact


    The ChamberMaster/GrowthZone member management system allows you to connect to your Constant Contact account to automate updates to your Constant Contact lists based on updates made in the database. Once configured representatives that have been added to the database or specific groups will automatically be added to Constant Contact. Any reps that are disabled within in a group will be removed from their respective lists.


    Constant Contact has a special pricing program for Chambers of Commerce see the details here.

    Constant Contact- How the Sync Works


    Representatives may be synchronized to Constant Contact automatically or manually.

    Nightly Synchronization


    Under the Association General Options and Settings. You can enable an automatic nightly synchronization that will occur between 1am and 6am CST. You can choose to synchronize any or all of the following:

    • Automatically sync all active reps for active and courtesy members. If this option is enabled, each time the nightly synchronization is run, Constant Contact will remove all the contacts in its All Active and Courtesy Representatives from ChamberMaster/MemberZone list, and recreate the list with the information received from ChamberMaster/MemberZone in the nightly sync.
    • Automatically sync membership types daily. If this option is enabled, Constant Contact will delete all contacts in its membership type lists, and replace with contacts received from the ChamberMaster/MemberZone nightly sync.
    • Automatically sync groups daily. If this option is selected, all groups will be synchronized nightly to Constant Contact. You may select specific groups to be synchronized via the Group > Sync tab. When synchronization occurs, Constant Contact will (1) Remove any reps that have been disabled in the group, (2) Add any reps that have been added to the group as active group members. Groups are matched by group name. If the group does not exist in Constant Contact, it is automatically created.

    See Enable Constant Contact Synchronization for further instruction on configuring your nightly synchronization.

    Manual Group Synchronization


    Groups may be manually synchronized from the Synch tab, within the Groups module. 

    When a group is manually synchronized, Constant Contact will remove all contacts in the list, and replace with the reps received from the ChamberMaster/MemberZone manual sync. Groups are matched up by name between Constant Contact & ChamberMaster. If the group doesn’t exist in Constant Contact, it is automatically created.

    One Row.png

    NOTE:
    • When Groups are synchronized to Constant Contact nightly, reps that have been deleted from the group will NOT be removed from the list in Constant Contact. Best Practice is to disable the rep from the group and not delete. If you do wish to delete the rep, disable the rep first, then after the next synchronization you may delete the rep.
    • Reps that have unsubscribed from your database mailing list will not be included in the synch to Constant Contact.

    Enable Constant Contact Synchronization


    You must have an active account with Constant Contact to setup and use the synchronization tool.

    1. Login to your database with administrator privileges.
    2. Click Setup in the left-hand menu.
    3. Click General Options and Settings in the Association Information (or Chamber Information) area.
      CC General Settings.JPG
    4. Select ConstantContact from the Newsletter Solution drop-down box.
    5. In the Add-On Manager area click the blue link Please click here to authorize the Constant Contact connection.
      Login to CC.JPG
    6. Follow the prompts to authorize the database with your Constant Contact account. Once you have authorized connection between ChamberMaster/MemberZone & Constant Contact Authorization for this application to sync contact data to your Constant Contact account has been completed. will be displayed.
    7. Choose which items you would like to have automatically synchronize each night.
      • Automatically sync groups daily
      • Automatically sync membership types daily
      • Automatically sync all active reps for active and courtesy members
      See Nightly Synchronization for further information. If you do not wish to synchronize all groups, see Selecting Which Groups to Synchronize for more information.
      CC Integration Setup.JPG
    8. Click Save.


    One Row.png

    NOTE:
    • When Groups are synchronized to Constant Contact nightly, reps that have been deleted from the group will NOT be removed from the list in Constant Contact. Best Practice is to disable the rep from the group and not delete.
    • Reps that have unsubscribed from your database mailing list will not be included in the synch to Constant Contact.

    Selecting Which Groups to Synchronize


    Once the Constant Contact synchronization is setup you will be able to configure which groups are set to be synchronized each night. Automatically sync groups daily must be enabled in the General Options & Settings to initiate nightly synchronization. See Enable Constant Contact Synchronization for instructions.

    View & Remove Groups from the daily synchronization


    1. Select the Groups module.
    2. At the top, select the Synch tab.
      All Groups currently set to synchronize will be displayed in a list when you first open this tab.
    3. Uncheck any that you wish to stop Synchronizing and then click Save

    Set a group to start synchronizing each day


    Option 1 - From the Group's General tab

    1. Select the Groups module.
    2. At the top select the Home tab.
    3. Click on the group name that you'd like to change the setting for.
    4. Check the box to "Synch this group with Constant Contact."
      Additional Options for Groups
    5. Click Save Changes

    Option 2 - From the Synch tab

    1. Select the Groups module.
    2. Select the Synch tab.
      Synch Tab.JPG
    3. Uncheck Display groups set to synch only.
    4. Check off the groups you wish to synchronize.
    5. Click Save

    Manually Synchronize Group(s) to Constant Contact


    1. Select Groups in the left-hand navigation panel.
    2. Select the Synch tab.
      Synch Tab.JPG
    3. A list of those groups for which you enabled synchronization will be displayed. For each group that you wish to synchronize, click the Synch Now button. NOTE: If you wish to synchronize groups that have not been configured for nightly synchronization, clear the Display groups set to synch only check-box. All groups will then be displayed.

    The synch process is now initiated. You can view the status of the synch on the Activity report in Constant Contact.

    One Row.png

    NOTE: When a group is manually synchronized, Constant Contact will remove all contacts in the list, and replace with the reps received from the ChamberMaster/MemberZone manual sync. Groups are matched up by name between Constant Contact & ChamberMaster. If the group doesn’t exist in Constant Contact, it is automatically created.

    Manually Export Contacts to Constant Contact


    If automatic synchronization is not being used, or if manual exporting/updating is desired, use the steps here to export ChamberMaster/GrowthZone contacts so that they may be directly imported by Constant Contact.

    1. Click Communication in the left-hand menu.
    2. Click Newsletters/Email Campaigns in the Other Communication Tools section.
    3. Click the desired “Add” selection to mark names to be exported.
      Selecting information to be exported
    4. A summary of your selections will appear in the blue box at the bottom of the screen. Click view mailing list to see your results.
      Summary of selections
    5. Remove any recipients that are not desired by clicking the checkbox in front of their name. Then click Remove Selected Items.
      Removing un-desired recipients
    6. Click Continue.
    7. Repeat steps 3-6 to add any more desired recipients.
    8. Click Create Mailing List when all names have been selected.
    9. The Database will allow you to download and save these names in a file that may be imported into Constant Contact. Follow instructions on the screen to save the file with your desired name and location. Remember this name and location for importing into Constant Contact.

    Sample concept of using manual export from your database to Constant Contact


    There are multiple ways of using your database and Constant Contact to maintain and keep contact information current. Below is one method that may work for you. Evaluate your own needs and contact Constant Contact for details on using their software.

    1. Create a mailing list in Constant Contact that will contain the names of contacts that are NOT already in ChamberMaster. This will also contain the names of those that “Join” your mailing list using the Join selection provided by Constant Contact (used when the Subscribe button is selected within the emails). Add any desired contacts to this list now (excluding ChamberMaster contacts) and update whenever desired. Example mailing list title: Standard Mailing List
    2. Create another mailing list in Constant Contact that will contain the imported ChamberMaster contacts. Do not add any names to this list yet – you will be importing names into this list. Example mailing list title: ChamberMaster Contacts List
    3. Each time you are ready to perform a mailing, follow instructions above to export your entire set of contacts from ChamberMaster.
    4. In Constant Contact remove all contacts from the current “ChamberMaster Contacts List”. Then import the new ChamberMaster export into this list.
    5. When sending the email, select both the “Standard Mailing List” and the “ChamberMaster Contacts List” as recipients of the email.

    NOTES

    • Make sure to keep the email addresses for your contacts up-to-date in ChamberMaster which will follow-through into Constant Contact and end up in the “ChamberMaster Contacts List”.
    • Updates to those contacts not in ChamberMaster may be done in Constant Contact on the “Standard Mailing List”.
    • Clearing the “ChamberMaster Contacts List:” in Constant Contact each time will not eliminate the Opt Out list. Those that have opted out of your mailings (Do Not Mail) will be retained. Constant Contact keeps a list of these addresses internally.
    • If a ChamberMaster contact manually tells you they would like to opt out of your mailings, you need to select the Do Not Mail selection in Constant Contact. Then when they are imported from ChamberMaster, Constant Contact will not allow the import since they are listed as Do Not Mail.
    • If a ChamberMaster contact manually tells you they need their email address updated, you would need to change it in ChamberMaster so that it will be imported correctly next time.
    • If a ChamberMaster contact manually tells you they need a new address added to the mailing list, either add their email address as a New Rep in ChamberMaster or add them as a contact in Constant Contact in the “Standard Mailing List”.

    Disadvantages

    • The Constant Contact Email History and Bounce History may not be retained since the ChamberMaster Contacts List will be cleared each time. Constant Contact only keeps history for 90 days anyway.
    • When importing the contacts from ChamberMaster, all of the Constant Contact fields are updated with the information from ChamberMaster. If custom fields or other contact information fields have manually been updated in Constant Contact, they would be overwritten by the information coming from ChamberMaster each time. If these additional fields are not being used by you in Constant Contact, then this will not affect you.

    Constant Contact FAQ


    Why are there fewer contacts in my Constant Contact list than what is showing in my database?
    A) When the data is pushed over to Constant Contact any emails that are invalid are automatically excluded. Any emails that are unsubscribed within Constant Contact would also be excluded from the final list in Constant Contact.


    What happens when I change a representatives email in ChamberMaster/GrowthZone?
    A) The representative will be added to anything their previous email was attached to but their previous email will not be removed. If you want their previous email removed you would need to do that directly within Constant Contact.

    Using and Integrating MailChimp

    Once synchronization to MailChimp is setup, then each night an automatic sync from your database into your MailChimp account will take place which will copy contact information from your database into the designated MailChimp list. If you’ve done updates to your mailing list in the database and you’d like to sync during the day, there is a “Sync now” choice available to do at any time. MailChimp synchronization is available to those with Plus edition or greater.

    How ChamberMaster and GrowthZone sync with MailChimp

    See an overview of how the MailChimp Synchronization works Vid.png

    What is synchronized?

    • All active reps of active, courtesy or prospective members.
    • Groups that have been marked to Sync under the groups module.

    Where does the contact information go in MailChimp

    The contact info is pulled into groups that are created and updated in MailChimp nightly:

    • AUTO:Status group – contains reps by Membership Status
    • AUTO:MembershipType group – contains reps by your Membership Type
    • A group for each of your Group Types with a sub group created for each of your groups

    The maximum number of groups per Group Type that may be synchronized is 60. Note: Groups synchronization will include inactive reps in the synch as long as they are marked as active within the group.

    How to setup Mail Chimp synchronization

    1. Click Communication in the left-hand menu.
    2. Click MailChimp Setup.
    3. Click Click to Enable MailChimp.
    4. Enter your MailChimp login and password.
    5. Click Log In.
    6. The message will say that you are connected.
    7. Click the drop-down arrow and select the list you already have in MailChimp where you would like the contact information to be imported.
    8. Click Sync Now to immediately copy your contacts to MailChimp.
      Tip: Note this sync will happen every night but you can manually sync any time you’d like.
    9. All the contact information will be updated in MailChimp.
      Note: The System Event Log will display the synchronization transactions. Errors typically indicate invalid email addresses.
      Unsubscribers from the MailChimp system will remain subscribed in your database but MailChimp will prevent them from being imported at the next synchronization

    Other Communication Tools


    Web Leads


    Web Leads are generated in the following ways:

    • The consumer selecting the Contact these Businesses button within your directory. You can enable the Contact these Businesses button via the Directory Control Panel settings. See Modify the Directory Control Panel for details.
    • The consumer clicking the Request Info button on the members individual directory page
    • The consumer submits a Request for Proposal. NOTE: The Pro edition of the software is required for Requests for Proposal. See Requests for Proposals for further details.


    Approving/Rejecting Web Leads


    Staff signed up for All Web Leads Pending Approval will receive and email notification when either a Contact these Businesses lead or an RFP is submitted. NOTE: If you wish to approve web leads prior to consumers contacting your members, enable the Require Staff Approval Before Delivery option under Setup->Directory Control Panel.

    Web Leads may be viewed and approved via the Task List. Vid.png Watch video demonstrating “Contact Businesses” and the Web Leads task list

    1. Click Web Leads in the Task List.
      Web Leads.JPG
    2. Click the Subject/Message to view details of the Web Lead.
      Web Lead Details.JPG
    3. If you wish to view the contacts to whom the lead is to be sent, click the Show Recipients button.
      Show Recipients.JPG
    4. To approve the message, and send to members, click the Approve button. The message will be sent immediately. OR
    5. If this message should not be delivered to members, click Reject. The message will not be sent to members. NOTE: No notice is sent to the sender of your rejection.


    eReferral


    eReferral is designed to accomplish two tasks with a single entry - getting desired member information to a consumer while letting the member know that they’ve been referred.

    Pertinent consumer information is entered and then the eReferral tool is used to generate an email message or printout that includes the selected member(s) contact information in referral format.

    You can then choose to pass along the consumer's information to the members you referred. Through a separate optional email message, your member(s) are informed that their business information was passed on to an interested consumer. In turn the consumer's information is provided to your members so they can, if they so choose, provide additional outreach to that consumer.

    Why use eReferrals


    • eReferrals allow you to give your members' information to consumers when they ask for it. At the same time you can choose to send that consumer's information to your members giving them a lead.
    • Every eReferral is recorded allowing you to show your members the value that you are giving them. Each referral means you are pointing customers to their business.
    Take for example, a consumer that calls and asks for a list of restaurants in your area. You enter their contact information in the eReferral screen. After selecting the Restaurant category members as your designated recipients, you click one button to email the detailed restaurant list with addresses, phone numbers, and web site address to the consumer. Then you click one additional button to send an email to the restaurant members with a message indicating that they have been referred. All these steps are handled under one screen.
    • If you don't want to send an email to your members that's no problem. You can still record that you referred a member to them so they can see or be shown the added benefit of their membership with your association.

    View/Edit Default eReferral Settings


    1. Click Setup on the main left menu.
    2. In the Information Request section click eReferral Settings/Options
    3. Enter desired Email Send Options:
      • Specify the eMail From: Select Use email address for the logged in chamber representative to specify that the from address should be the staff member logged in; or Use the email address and enter an email address to be used each time an eReferral is sent.
    4. Email to referral recipients: Customize the default subject and message for the email being sent to your members. Enable Include carbon copy to sender. if you wish a copy of the eReferral to be sent to the sender.
    5. Email to potential customer: Customize the default subject and message for the email being sent to the consumer.
    6. Lead Sources: Select the desired lead source. Lead Sources allow you to categorize where your eReferrals were initiated from. The Lead Source is included in the information emailed to your members and is also recorded on their Communication history. It is also on the Referral Report which may be viewed in the Member Information Center (MIC). To add additional lead sources, click the edit list.
      The first item in the list will be the default lead source.
      Lead source list can be blank. This is an optional field.
    7. Click Save and Exit

    Send and Record an eReferral


    1. Click the Add button at the top of your database.
    2. Choose eReferral
    Quick steps to send an eReferral

    Details

    1. Click the Add button at the top of your database.
    2. Choose eReferral
    3. Enter in as much or as little Potential Customer information as desired.
    4. Select the members you wish to refer.
      You can select members by name or category. You can also select specific representatives by name or by group.
      Add Referral Recipients
      When selecting members by name or category you can expand the advanced filter section and filter by boolean type (checkbox) member custom fields.
      eReferral Advanced Filter Options
    5. Check off and remove any records you wish to exclude by clicking Remove Selected Recipients
    6. Click Preview final referral recipients list with options to print/email potential customer
      View, Print or Email the referral information
    7. Review the information and at the bottom you can print or email this list to the potential customer.
    8. In the Referral Recipient Options you can select the desired Lead Source (see eReferral Settings below to set up lead sources)
    9. Check Send email to Referral Recipients
      Checked will send an email using the options below to those being referred and will record it in the member's communication history.
      Unchecked will just record the eReferral in the member's communication history and will not send an email to your members.
    10. Adjust your Email From, Include Carbon Copy, Subject Line and modify your Message with details about the potential customer if desired.
    11. Click Send and Record Referral. The referral will be sent to members, and to the customer.

    Record an eReferral Only


    When selecting to record an eReferral only, you can log the referral without notifying the member. This is useful when you wish to track business cards, or brochures of a member that you have handed out.

    1. Click the Add button at the top of your database.
    2. Choose eReferral.
    3. Enter in as much or as little Potential Customer information as desired. If logging for business cards or brochures, you may leave this area blank.
    4. Select the members you wish to refer.
      You can select members by name or category. You can also select specific representatives by name or by group.
      Add Referral Recipients
      When selecting members by name or category you can expand the advanced filter section and filter by boolean type (checkbox) member custom fields.
      eReferral Advanced Filter Options
    5. Check off and remove any records you wish to exclude by clicking Remove Selected Recipients
    6. Click Preview final referral recipients list with options to print/email potential customer
      View, Print or Email the referral information
    7. Review the information and at the bottom you can print or email this list to the potential customer.
    8. In the Referral Recipient Options you can select the desired Lead Source (see eReferral Settings below to set up lead sources)
    9. Uncheck Send email to Referral Recipients
    10. Click Record Referral.

    The ereferral will be logged on the member(s) communication history for reference.

    Push Notifications


    Push Notifications are a fast and efficient way to communicate with your members. They can help you send real-time updates and reminders that get your members to regularly engage with you, even if they’re not aware of it. You can target the right members by selecting to send to just individual groups, or to all of your members.

    One Row.png

    NOTE: Push Notifications are received by those Reps who have downloaded the MemberPlus App. See MemberPlus: An App For Your Members for more information.

    Send a Push Notification


    1. Click Communication in the left-hand navigation panel.
    2. Click Push Notification in the Other Communication Tools section.
      Push Notification Send.JPG
    3. Select the Recipients:
      • Click the check-box for the Group(s) to which you wish to send the notification
      OR
      • Click All users in your association to send the notification to all reps in your association.
    4. Enter your message in the Message to push out text box.
    5. Click Send out message.

    All representatives, who have downloaded the MemberPlus App, will receive the notification. See View Notifications in the MemberPlus App for details.

    View Push Notification History


    1. Click Communication in the left-hand navigation panel.
    2. Click Push Notification in the Other Communication Tools section.
      Click the History tab.
    Push History.JPG

    Working with Blogs


    Blogs are a great way to get your message out to your members and the public. Users with Pro Edition can now create one or more blogs that integrate perfectly with your website and Member Information Center. Watch a quick video on what the Blog feature can do for you:

    Create a Blog


    Watch a video on how to create a blog:

    1. Click Communication in the left-hand menu.
    2. Click Manage Blog in the Other Communication Tools section.
      Manage Blog.JPG
    3. On the Blog Tool Home tab, click the Create New Blog button.
      New Blog.JPG
    4. Enter a Name (required). This may be displayed on your website.
    5. Enter a Description for your blog. This may be displayed on your Website. (optional)
    6. Click Save. The Posts tab is displayed. Add your first post:
    7. Click New Post.
      Add Post.jpg
    8. Enter a Title for your post. This field is required. Recommended max characters ~50-60 for best SEO results.
    9. Enter your Post. You may use all of the standard rich text editor functions, including adding images and links.
    10. Enter a Post Summary.
    11. Enter the Date displayed on the post. This will provide your readers an understanding of how current the post is.
    12. Select a Category(ies) for this blog. Categories help organize your blog, and make it easy for readers to find what they are looking for. Click the edit link to add/edit categories.
    13. Enter Tags separated by commas. Enter a word or phrase that specifically identifies what is a key topic in this particular post. Tags are meant to describe specific details of your posts. Think of these as your site’s index words. They are the micro-data that you can use to micro-categorize your content. Tags are not hierarchical. . On the
    14. Author: Your name will automatically be entered here but feel free to put in the name of your guest blogger if you have one. The author's name shows next to the post title. The author name will be displayed on the blog posts.
    15. Settings: Configure the following settings as desired:
      • Allow/view comments: If Allow/View Comments is selected, visitors to the post will have the option to add their comments to your post and see comments by others that are marked as Approved.
      • Require name and email address when submitting a comment (if not checked, anonymous comments are allowed): Enable this option if you would like visitors to provide name and email address when submitting a comment. NOTE: The email address will not be displayed in the blog, but will be available to your staff in the back-office.
      • Require comment approval by staff: Enable this option if comments must be approved by your staff prior to being published on your page. If comment approval is required, an email address must be listed to receive the comment notifications on the Share Blog tab. If you are not too concerned about negative feedback on a post, we recommend allowing immediate display simply to encourage quick and healthy conversations on your post.
      Allow likes: Select this option if you wish to allow visitors to like posts in the blog.
    16. Published: To display this post in the blog, select Published. NOTE: The post will only be displayed if the blog itself has been made active.
    17. Click Close. NOTE: After the post is saved, you can edit the post to add a Featured Image. The image will display on the blog page where each post displays with a summary and a link to read the full article. See Add a Featured Image to Your Post for instruction.
    18. Click Save.
    Add a Featured Image to Your Post

    Blogging is just not about plain text written on a page; a good article is the combination of text, images, and other various multi-media elements like videos, charts, slides, etc. Remember: A picture is worth a thousand words.

    Featured Image Blog.JPG

    Once you have created and saved a post, you can edit the post to add a Featured Image. The featured image will display on the blog page where each post displays with a summary and a link to read the full article. The image uploaded here will be cropped to fit into a square location which is consistent with the way other locations in the public pages display and use the featured image.

    1. Click Communication in the left-hand menu.
    2. Click Manage Blog in the Other Communication Tools section.
      My Blogs1.JPG
    3. Click the Home tab, and click the blog that you wish to add a featured image to. The Posts tab will display.
      Edit Post.JPG
    4. Click the Pencil icon blogs.JPG icon next to the post to which you wish to add a featured image.
      Blog Featured Image1.jpg
    5. In the Featured Image section, click the Blog Plus Sign.JPG icon.
      Blog Image Upload.JPG
    6. Select a previously uploaded file from the list, or click Upload to select a new file.
    7. Crop the image as needed, then click Crop & Save.
    8. Click Close.
    9. Click Save.
    Edit a Blog

    Delete a Blog

    Share your Blog


    Once you have created your blog, you may share it in a variety of ways: send a link to the blog to interested parties; add the link to your web-page as a new page; add a widget to your web-page.

    To share your blog:

    1. Click Communication in the left-hand menu.
    2. Click Manage Blog in the Other Communication Tools section.
      Manage Blog.JPG
    3. On the Blog Tool Home tab, click the blog that you wish to share.
    4. Click the Share Blog tab.
      Share Blog.JPG
    5. Configure the following:
      • Blog Status: Set the blog to Active. Setting the blog to active makes the blog publicly available if the URL is known and accessed by the public. You would still need to add the blog to your website as a separate step in order to make it easily available.
      • Click Change Settings to adjust any additional settings related to the public display:
      Blog Advanced Settings.JPG
      • Include Index on blog page: The blog page can display an index of the blogs posts by date and/or by category. If very few posts exists, the date index may not be necessary. The category index is helpful for visitors to easily locate the content they might be looking for.
      • Index by date: Index by date will display the year and then the quantity of posts in that year. Then it will display the month followed by the quantity of posts in that month. Visitors will be able to click the year or click the month to filter the blog results to those posts only.
      • Index by category: Index by category will display only those category names where posts are assigned with a quantity besides the category name. Visitors will be able to click the category name to filter the blog results to those posts only.
      • Number of posts to include on blog landing page: This option allows you to limit the number of posts displayed on you blog - visitors can scroll to view additional posts. (0 = unlimited posts with 'infinite scrolling').
      • Email comment notifications to: If you have configured the blog to require staff approval for visitor posts, enter the email address(es) of staff who should receive notification. You may enter multiple email addresses separated by commas. By default, the email address of the person that created the blog will be listed automatically.
      • Settings:
      • Send notification only if comment requires approval: Select this option if you only wish to be notified of comments added that require approval. If deselected, a notification will be sent each time a comment is added to the blog.
      • Show description on blog landing page: Select this option if you wish the description of the blog to be displayed on the blog landing page.
      • Click Save to save the advanced settings.
    6. Distribute your blog:
      • Copy and email this link to interested parties: Copy and email the link that is listed here into the body of your email and send it to those you'd like to invite to read your blog.
      • Add this link to your website as a new page: For SmartCMS Users, nothing needs to be done on the Share Blog tab. A web module is available to you. For other CMS users, copy the link that is displayed here, when in your CMS software, choose the selection for adding a link to your menu.
      • Advanced: Embed as a widget on your website: For SmartCMS users, nothing needs to be done on the Share Blog tab. A widget is available to you to easily add the blog to your web-site. For other CMS:
      • Click the Generate widget code. This will bring you into the Internet Settings Control Panel (ISCP)
      • Click the Widgets tab.
      • From the Widgets drop-down list, select Blog.
      • Select from the list of available blogs. (Note: only active blogs will be displayed in the list).
      • Make any desired changes to the default options.
      • Click Generate. The HTML code will be displayed in the window at the bottom of the screen.
      • Use this code to add the blog to your web-site.

    Add a New Post to Your Blog


    When it comes to your blog, you should make regular posts on a consistent basis. Your regular blog readers will be looking for new posts from you, and when they don’t find them, will assume that your blog is not that important to you and will quickly lose interest. Posting consistency also applies to the specific days of the week when you publish new content. If you start out posting every Monday and Thursday, you need to continue to post every Monday and Thursday.

    1. Click Communication in the left-hand menu.
    2. Click Manage Blog in the Other Communication Tools section.
      Manage Blog.JPG
    3. On the Blog Tool Home tab, click the blog that you wish to post to. The Posts tab will display. NOTE: You are adding a post to an existing blog NOT creating a new blog.
      New Post.JPG
    4. Click the New Post button.
    5. Enter a Title for your post. This field is required. Recommended max characters ~50-60 for best SEO results.
    6. Enter your Post. You may use all of the standard rich text editor functions, including adding images and links.
    7. Enter a Post Summary.
    8. Enter the Date displayed on the post. This will provide your readers an understanding of how current the post is.
    9. Select a Category(ies) for this blog. Categories help organize your blog, and make it easy for readers to find what they are looking for. Click the edit link to add/edit categories.
    10. Enter Tags separated by commas. Enter a word or phrase that specifically identifies what is a key topic in this particular post. Tags are meant to describe specific details of your posts. Think of these as your site’s index words. They are the micro-data that you can use to micro-categorize your content. Tags are not hierarchical. . On the
    11. Author: Your name will automatically be entered here but feel free to put in the name of your guest blogger if you have one. The author's name shows next to the post title. The author name will be displayed on the blog posts.
    12. Settings: Configure the following settings as desired:
      • Allow/view comments: If Allow/View Comments is selected, visitors to the post will have the option to add their comments to your post and see comments by others that are marked as Approved.
      • Require name and email address when submitting a comment (if not checked, anonymous comments are allowed): Enable this option if you would like visitors to provide name and email address when submitting a comment. NOTE: The email address will not be displayed in the blog, but will be available to your staff in the back-office.
      • Require comment approval by staff: Enable this option if comments must be approved by your staff prior to being published on your page. If comment approval is required, an email address must be listed to receive the comment notifications on the Share Blog tab. If you are not too concerned about negative feedback on a post, we recommend allowing immediate display simply to encourage quick and healthy conversations on your post.
      Allow likes: Select this option if you wish to allow visitors to like posts in the blog.
    13. Published: To display this post in the blog, select Published. NOTE: The post will only be displayed if the blog itself has been made active.
    14. Click Close.
    15. Click Save. NOTE: After the post is saved, you can edit the post to add a Featured Image. The image will display on the blog page where each post displays with a summary and a link to read the full article. See Add a Featured Image to Your Post for instruction.

    View Comments added to your Blog Posts


    1. Click Communication in the left-hand menu.
    2. Click Manage Blog in the Other Communication Tools section.
      Total Comments.JPG
    3. On the Blog Tool Home tab, you can click into the Unread Comments or Total Comments numbered link.
      Approve Post.JPG
      Comments that are submitted will immediately display on the Comments tab with a dark, bold color for their title, which indicates it is Unread. After the comment has been clicked (indicating someone has read the comment) then the comment will change to the standard black font, which indicates it is Read. Read status is marked no matter which staff person clicks the title of the comment; it is not particular to a certain staff login.
    4. To view the details of a comment, click into the comment. The content of the comments, along with the name of the visitor who posted the comment will display.
      Comment Details.JPG
    Approve Comments made to your Blog Posts

    If you have configured your posts to require approval of comments made, you will be able to view and approve (or decline) the posts added by visitors. Staff members identified as Email comment notifications to: in the Advanced Options on the Share Blog tab will receive the notification,shown below, when comments have been entered. Posts will not be displayed on your blog until they have been approved.

    Blog Post Notification.JPG
    1. Click Communication in the left-hand menu.
    2. Click Manage Blog in the Other Communication Tools section.
      Manage Blog.JPG
    3. On the Blog Tool Home tab, click the blog for which you wish to review comments.
    4. Click the Comments tab. Comments from all posts of this blog will appear on the Comments tab. Use the filters to view exactly what you are looking for.
      Approve Post1.JPG
      To view further details of the comment, click into the comment. The content of the comments, along with the name of the visitor who posted the comment will display.
    5. Click the Approve Icon.JPG in the Actions column to approve the comment.
    Delete Comments made to your Blog Posts

    1. Click Communication in the left-hand menu.
    2. Click Manage Blog in the Other Communication Tools section.
      Manage Blog.JPG
    3. On the Blog Tool Home tab, click the blog for which you wish to delete comments.
    4. Click the Comments tab. Comments from all posts of this blog will appear on the Comments tab. Use the filters to view exactly what you are looking for.
      Delete comments.jpg
      To view further details of the comment, click into the comment. The content of the comments, along with the name of the visitor who posted the comment will display.
    5. Click the Garbage Icon.JPG in the Actions column to delete a comment.

    Smart Text


    SmartText, group text messaging, available right within your ChamberMaster database allows you to contact your members, community, or other individuals via group text messaging. Use it to promote your own events or gain non-dues revenue by offering the service to your members at a fee.

    SmartText-SmartText group text messaging available right-SmartText.1.1.1.jpg

    SmartText Basic Concepts


    Use SmartText for Non-Dues Revenue Generation

    By setting up different recipients lists you can offer a group for text deals. These groups can be promoted by you and your members to build the list. Your members would pay a set amount to have their deal promoted via text message to this group. The set amount would need to be enough to cover the cost of using the SmartText feature and administrative time. These text deals would be a good way to promote a percentage off or special offer. One example would be that once an association has gotten numerous people who opt-in to the text group*, then they can allow members to purchase this media as an outlet to be able to contact those members via text/SMS messaging through your association. As a non-dues revenue source, an association can offer this to members at a cost to the member however, this would be less expensive than having their own SMS service and would allow through your association, many more opt-in clients (as well as public) that would like to receive text messages with offers and discounts. This feature eliminates the need for a member to have their own SMS push/notification feature and is at less costly than an association could do on your own. The member would see a turn of profit on people using the discount and this would show them the benefit of the price they paid as a member benefit for them. SmartText has great capabilities and is easy-to-use.

    SmartText Availability

    • SmartText is currently limited to subscribers on US mobile phone carriers.
    SmartText Credits & Costs

    • One credit equals one text – either a received text or a sent text.
    • One credit currently costs .05 cents. Credits do not have an expiration date and are non-refundable.
    • Purchase additional credits right in your ChamberMaster database under SmartText->Purchase tab.
    • When someone subscribes to your list, that will cost 2 credits = 1 for the incoming request and 1 for the automatic thank-you reply. So, one subscription will cost .10 cents at the current rate.
    • Examples:
    Sending a single group text to 100 subscribers would cost $5.00.
    Sending a single group text to 500 subscribers would cost $25.00.
    Sending a single group text to 1000 subscribers would cost $50.00.
    Purchase Additional SmartText Credits

    You can purchase additional Smart Text credits directly in your database.

    1. Click Communications in the left hand navigation panel.
    2. Click Smart Text in the Other Communication Tools section.
      Smart Text DB CP.JPG
      .
    3. Click the Purchase tab.
    4. In the I'd like to purchase text-box, enter the number of credits you would like to purchase. Each message credit is $.05. Credits do not have an expiration date and are non-refundable.
    5. Enter Payment Information and click Submit Payment.

    Smallest.png

    You can also buy additional credits by clicking Buy in the statistics section of the SmartText Dashboard.

    Subscribing to SmartText


    This list is opt-in only; Subscribers must opt in to be included in your subscriber groups. Lists of phone numbers may not be imported. Existing mobile phone numbers in ChamberMaster will not auto-populate your subscriber list. In order to have subscribers opt in, you must create a keyword – either a shared keyword (no charge) or a custom keyword ($25/month). NOTE: Practice and testing can happen without a keyword. If you wish to have different lists of subscribers (event list, board member group etc), you must create a group and have your subscribers opt in to each group. You must setup these groups prior to advertising your opt-in information to the public so that subscribers are placed in the proper groups. Subscribers may not be moved from one group to another.

    Smart Text Setup


    Key Word Reservation

    Your ChamberMaster/MemberZone system is integrated with a leading provider of SMS/text services. We receive all text messages sent to 313131 (a short-code) that start with our keyword notify, or your own custom keyword. When our system receives the message we log it with your account by looking at the first 1 or 2 words of the message. If you use a custom keyword then the message will start with your keyword and we will match it up directly. Otherwise if you use a shared keyword we look for it after the word notify.

    What is the difference between a shared and custom keyword? The easiest way to answer that is to show the difference. Let’s say our organization is the Green Acres Business Association. A shared keyword means you get new subscribers by telling them:

    • When using a shared Keyword subscribers will text notify greenacres to 313131 to subscribe.
    • When using a custom keyword subscribers will text greenacres to 313131 to subscribe.

    Basically a custom keyword means your prospective subscribers have one less word to remember and enter, which will cut down on mistakes and lead to more subscribers. The difference is subtle but if you are putting it on a billboard, newsletter, etc. then the shorter message typically results in more interests. Especially once you start adding other commands. E.g. "To get notified of special events or discounts please text greenacres to 313131". You can drop the custom keyword at any time and revert to a shared keyword. For example, you could use a custom keyword for a year to build your base of subscribers and then drop it if you don't get many incoming subscription requests.

    1. Click Communications in the left hand navigation panel.
    2. Click Smart Text in the Other Communication Tools section.
      Smart Text DB CP.JPG
      You will note on the Dashboard a message stating Your account isn't configured for SmartText, the integrated text messaging platform. Get started via Setup.
    3. Click the Setup tab.
      Smart Text Setup Tab CP.JPG
    4. Read the Overview and the Differences between Shared and Custom Keywords information.
    5. Keyword Reservation:
      • Click the Shared Keyword (No Charge) radio button OR
      • Click the Custom Keyword ($25/mo. will be added to my subscription) radio button
    6. Enter your key word (this is required regardless of Shared or Custom selection).
    7. Click Check Availability to ensure your keyword is not already in use. If the key word is available:
    8. Click Reserve and Enable. custom keyword. The Current Keywords' section will populate with your unique SmartText information.
    Keyword CP.JPG

    You are ready to advertise and start receiving subscriptions to your text service! In the shared keyword example above, you would advertise that your subscribers should text Notify training to 313131. This would subscribe them to your generic list titled Subscribers without Specific Groups. A response will be sent to them, confirming the subscription and providing instructions on how to unsubscribe.

    Notify Training CP.JPG


    If you would like different lists of subscribers (event list, board member group etc), you can create groups and have your subscribers opt in to specific groups. See Create Subscriber Groups for Smart Text for instructions. Best Practice is to setup these groups prior to advertising your opt-in information to the public so that subscribers are placed in the proper groups. Subscribers may not be moved from one group to another.

    Create Subscriber Groups for Smart Text

    If you would like to have different lists of subscribers (event list, board member group etc), you can create groups and have your subscribers opt into specific groups. You must setup these groups prior to advertising your opt-in information to the public so that subscribers are placed in the proper groups. Subscribers may not be moved from one group to another.

    1. Click Communications in the left hand navigation panel.
    2. Click Smart Text in the Other Communication Tools section.
      Smart Text DB CP.JPG
    3. Click the Groups tab.
      Smart Text Groups CP.JPG
    4. Click Add New Group.
      Add Group CP.JPG
    5. Type the name for the group (board, events etc.) that will be used by the subscriber in the opt-in subscription text. Example advertisement: Text “notify training events” to 313131 when the shared keyword “training” is reserved.
    6. Type a Description for your internal purposes.
    7. Click Save.

    You are ready to advertise and start receiving subscription to your text service for this specific group. In the shared keyword example (where the key word is "training" with a group called events, you would advertise that your subscribers should text Notify training events to 313131 This would subscribe them to your specific group titled “events”.

    View List of Smart Text Subscribers

    You can view subscribers to your smart texts on the Smart Text Dashboard or on the Smart Text Groups tab.

    View Smart Text Subscribers from the Smart Text Dashboard

    The Message Groups section will display all of your smart groups.

    Message Groups CP.JPG

    Click the numbered link for the desired group. The mobile number subscribed and the join date will be displayed. NOTE: Names are not displayed.

    Mobile Numbers CP.JPG

    View Smart Text Subscribers on the Smart Text Groups tab

    Click the Subscriber/Member number for the group you wish to view. The mobile number subscribed and the join date will be displayed. NOTE: Names are not displayed.

    Mobile Numbers CP.JPG

    Testing Smart Text


    Prior to going live with advertisement of your group texting ability, you will want to test the functionality of SmartText on your own.

    Testing Smart Text without Subscribing

    Note: 50 free credits are provided to accommodate messages such as these. Sending test messages will reduce your available credits.
    1. Click Communication in the left-hand menu.
    2. In the Other Communication Tools section click SmartText
    3. Click the Dashboard tab.
      Send a Test Message
    4. Type your mobile number in the Send Test Message box and click Send Test.
    5. A test message will arrive on your mobile device.
    Example Message: “This is a test message sent at (date/time).”
    Testing and Self-Subscribing to SmartText

    Note: 50 free credits are provided to accommodate messages such as these. Sending test messages will reduce your available credits.

    1. Click Communication in the left-hand menu.
    2. In the Other Communication Tools section click SmartText
    3. Click the Dashboard tab.
    4. Type your mobile phone number and click Show Me! (only available if you have not yet setup your account.)
      Smart Text Start CP.JPG
    5. A sample text message will arrive on your mobile device.
      This thank you subscription message is the message all your subscribers will receive. The association name listed in this message is pulling from the name listed under Setup>Organization Information.
    6. You will also notice your Dashboard Statistics shows an additional Subscriber and one less credit than before. Note: 50 free credits were given when SmartText became available.
      SmartText - Statistics
    7. You will also notice, if you click on the Send tab, that you belong to the subscriber list Subscribers without Specific Groups.
      SmartText - Message Recipients
    8. You are officially part of the list of subscribers that would receive a message if this group “Subscribers without Specific Groups” is selected as a recipient.

    Send a SmartText


    A group text may be sent to those that are included in the subscribers list(s) on the Send tab. The default group of “Subscribers without Specific Groups” will always be available and may be the only group available if no additional groups have been created. To send a group text

    1. Click Communications in the left hand menu.
    2. Click SmartText
    3. Click the Send tab.
      Smart Text CP.JPG
    4. Click to select the group(s) in the Message Recipients section that should receive your group message.
    5. Web Address Shortener (optional): For people that have a SmartPhone with a web-browser you can insert a link into the message. A full website address will take too many characters so use the Web Address Shortener to produce a compact URL. Type your full website URL, click Shorten and Insert. The short version will be inserted within your message.
    6. Type your outgoing text message in the Message to Send box. NOTE: Messages are limited (universally) to 160 characters in length. The Message to Send box will not allow more than 160 characters to be entered.
    7. Click Send Message. NOTE: When sending a message, if not enough credits are available, a message will appear indicating how many credits are needed in order to complete the current message delivery. Incoming subscriptions and auto-replies are allowed to create a negative balance. But the next message that is sent will require you to purchase additional credits in order to complete the current message delivery.

    One Row.png

    NOTE: When sending a message, if you do not have enough credits, a message will appear indicating how many credits are needed in order to complete the current message delivery. Incoming subscriptions and auto-replies are allowed to create a negative balance. But the next message that is sent will require you to purchase additional credits in order to complete the current message delivery. See Purchase Additional Credits for instructions on buying additional credits.

    View Available SmartText Credits


    1. Click Communications in the left hand menu.
    2. Click SmartText.
    3. In the Statistics section of the Dashboard, Messaging Credits Remaining will display the number of available credits.
      Smart Text DB2 CP.jpg

    Click the Buy link to purchase additional credits. See Purchase Additional Credits for instructions.

    Smart Text Common Questions


    Where do I purchase additional credits?

    Purchase additional credits right in your ChamberMaster database on the SmartText Purchases tab. See Purchase Additional Credits for instructions.

    What is the difference between a shared and custom keyword?

    The easiest way to answer that is to show the difference. Let’s say our organization is the Green Acres Business Association. A shared keyword means you get new subscribers by telling them:
    • Text notify greenacres to 313131 to subscribe.
    • A custom keyword means you would tell subscribers:Text greenacres to 313131 to subscribe.
    Basically a custom keyword means your prospective subscribers have one less word to remember and enter, which will cut down on mistakes and lead to more subscribers. The difference is subtle but if you are putting it on a billboard, newsletter, etc. then the shorter message typically results in more interests. Especially once you start adding other commands. E.g. "To get notified of special events or discounts please text greenacres to 313131". You can drop the custom keyword at any time and revert to a shared keyword. For example, you could use a custom keyword for a year to build your base of subscribers and then drop it if you don't get many incoming subscription requests..
    • How do subscribers unsubscribe?.
    To unsubscribe, subscribers will text “Stop notify shared keyword;” if you have reserved a shared keyword or “Stop custom keyword"; if you have reserved a custom keyword. NOTE: Unsubscribing will unsubscribe from all groups. See Unsubscribe from SmartText for further instructions.
    • What if I don’t have enough credits?
    When sending a message, if not enough credits are available, a message will appear indicating how many credits are needed in order to complete the current message delivery. Incoming subscriptions and auto-replies are allowed to create a negative balance. But the next message that is sent will require you to purchase additional credits in order to complete the current message delivery. See Purchase Additional Credits for instructions on buying additional credits.
    • When someone subscribes, does it matter if they use capital letters or not?'
    Capitalization does not matter - - incoming subscription texts can be upper or lower case and it will arrive at the appropriate chamber and their group; it is not case-sensitive.
    • What happens if someone subscribed to a group more than once?
    If this happens, it is not detrimental – the subscriber will remain subscribed to the list and will not be duplicated.  The only issue that appears is that the 2 auto-confirmation text will not specify the group they subscribed to, one will).
    • How can I use SmartText to generate non-dues revenue?
    By setting up different recipients lists you can offer a group for text deals. These groups can be promoted by you and your members to build the list. Your members would pay a set amount to have their deal promoted via text message to this group. The set amount would need to be enough to cover the cost of using the SmartText feature and administrative time. These text deals would be a good way to promote a percentage off or special offer.
    One example would be that once an association has gotten numerous people who opt-in to the text group*, then they can allow members to purchase this media as an outlet to be able to contact those members via text/SMS messaging through your association. As a non-dues revenue source, an association can offer this to members at a cost to the member however, this would be less expensive than having their own SMS service and would allow through your association, many more opt-in clients (as well as public) that would like to receive text messages with offers and discounts. This feature eliminates the need for a member to have their own SMS push/notification feature and is at less costly than an association could do on your own. The member would see a turn of profit on people using the discount and this would show them the benefit of the price they paid as a member benefit for them.
    • Public and clients who wish to receive SMS/Text Messages from your association will need to opt into the group. Staff cannot add mobile phone numbers directly under privacy laws.

    Sample Automatic Emails Sent Out by ChamberMaster/GrowthZone

    To help you identify email that comes from ChamberMaster, find the email sample below that matches your email message. These email samples are legitimate emails generated from ChamberMaster features based on activity by consumers and chamber staff.
    Match these samples with your email
    check the subject of the email to see if it matches
    check the disclaimer at the bottom of the email
    or compare the content and format of the email
    If you have further questions or concerns, please don’t hesitate to contact ChamberMaster Customer support. 1-800-825-9171.

    Received by chamber members

    1.
    Email from consumer visiting the member web page
    2.
    Email from the chamber that invites member to an event
    3.
    Email from the chamber that informs of consumer leads

    1. Email from a consumer visiting member web page

    Where the message comes from: This email message is received by members whenever a consumer visits their member information page (web page) and chooses one these button below:

    Content of the message: The comments of the message will vary based on what is written by consumers visiting the web site. Extra notes: Please note that the member’s email address may not be viewed by the consumer. The email is sent using a ChamberMaster form filled in by the consumer visiting the web site; the email address of the member is not displayed. Some consumers have chosen to abuse this feature on the web site that was originally designed to ask questions of the member. If this is a concern or problem, the ability to contact the members may be removed from the web site. Simply remove the email address in the Web Contact Information area on the Web tab of the member’s record.

    2. Email from the chamber that invites member to an event

    Emails Letters and Mailing Lists-2 - Email from the chamber that invites member t-Communication.1.098.1.jpg
    Where the message comes from: This email message is received by a member when chamber staff send an invitation from the Events module. Invitation content may be modified as desired, including the subject line, using the Add Invitations button on the Guest List tab in Events. The included links are determined by selections made within the Events module.
    Content of the message: The content and subject line of the message varies based on the desires of the chamber staff. When creating an event invitation, a sample invitation is automatically generated but may be modified as desired.

    3. Email from the chamber that informs of consumer leads

    Emails Letters and Mailing Lists-3 - Email from the chamber that informs of consu-Communication.1.099.1.jpg
    Where the message comes from: This email message is received by a member when chamber staff select Distribute General Leads within the Lead Management screen in the Info Request module.
    Content of the message: The content of the message varies based on the lead information recorded in Info Request. The consumer information may either be recorded by a chamber staff person through Enter Information Request or may have been input by a consumer if using the Info Request selection on the chamber’s public web site. The subject line is a field that may be modified by chamber staff right before sending the leads.

    Received by the chamber

    4.
    Email from a consumer visiting the chamber web site

    4. Email from a consumer visiting the chamber web site

    Emails Letters and Mailing Lists-1 - Email from a consumer visiting the chamber w-Communication.1.101.1.jpg
    Where the message comes from: This email message is received by the chamber when a consumer clicks Contact Us on the chamber’s public web site. This link is a module that is available as a link on your chamber’s public web site.
    Content of the message: The comments of the message will vary based on what is written by consumers visiting the web site.
    Extra notes: The email is sent using a ChamberMaster form filled in by the consumer visiting the web site; the email address of the chamber is not displayed.

    Received by consumers

    5.
    Email from the chamber sending requested information
    6.
    Email generated by ChamberMaster sending a Hot
    7.
    Email generated by ChamberMaster sending a job posting

    5. Email from the chamber sending requested information

    Emails Letters and Mailing Lists-1 Email from the chamber sending requested inf-Communication.1.103.1.jpg
    Where the message comes from: This email message is received by a consumer when chamber staff complete an Info Request form and select that an email version of a publication or brochure be sent to the consumer. Consumers may also generate this same result when selecting to receive an email version of a publication using the Info Request module on the chamber’s public web site.
    Content of the message: The content of the message remains basically the same but the attached documents vary based on the selections made on the Info Request form.

    6. Email generated by ChamberMaster/GrowthZone sending a Hot Deal

    Emails Letters and Mailing Lists-2 - Email generated by ChamberMaster sending a H-Communication.1.104.1.jpg
    Where the message comes from: This email message is received by a consumer when another consumer selects to email a Hot Deal to another consumer.
    Content of the message: The content of this message remains basically the same but the name of the Hot Deal will vary.

    7. Email generated by ChamberMaster/GrowthZone sending a job posting

    Emails Letters and Mailing Lists-3 Email generated by ChamberMaster sending a j-Communication.1.105.1.jpg
    Where the message comes from: This email message is received by a consumer when another consumer selects to email a job posting to another consumer.
    Content of the message: The content of this message remains basically the same but the name of the job title will vary.

    FAQs on Emails, Letters, and Labels

    Find answers to more commonly asked questions about Communication on the FAQ page

    Help Documentation

    Browse the Communication Table of Contents
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