FAQs for Emails, Letters and Labels

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Email Specific Questions

How do I add an attachment to an email?

Increasingly when users send email attachments, ISP spam filters are identifying these innocent but potentially large attachments as spam. Consequently these emails and attachments never make it to their intended recipient.
Selecting the option to upload your attachment to a server will eliminate this frustrating problem. Once the file has been uploaded to the server and selected, a link is generated and automatically placed inside your email allowing the recipient to click to receive their attachment. See Adding an Attachment.

Who is able to view the attachment that comes when I send myself a carbon copy?

Only the person receiving the carbon copy will have this attachment. Email recipients do not receive this attachment with recipients’ names nor do they see each other’s names within the email. It appears to them that they are the only recipients.

Why do some of my email messages not make it through to the recipient?

There may be a number of reasons that an email message does not make it to the intended recipient. A couple of the more common reasons are discussed here. Close inspection of the “bounced” email may lead you to discover which reason below may apply to your situation. More...

Are there any systems in place to help ensure the delivery of my emails?

Yes. StrongView, already incorporated into the software, provides you with a proven email delivery technology to ensure your emails reach their destination. More...

How can we ensure that our members are not spammed through the Contact Us link on their member page?

Emails from a consumer sent using the Contact Us link on the members information page will be blocked if any of the following conditions are met: More than 4 emails sent within 5 seconds; more than 25 emails within an hour; more than 100 emails within 24 hours.

Why do the links inside my email not open for me or my members?

Sometimes the links inside my email do not open for me. My members also have trouble at times accessing the links in an email that I send to them with attachments or an emailed event invitation that includes registration links. What is the problem? Am I doing something wrong? Usually not. Typically, the solution to this problem is found with the recipient of the email. Following are a couple of common reasons and their solution. More...

General Communication Questions

How do I create a signature block to use when creating communication?

How can I easily provide referrals AND notify my members when I've given out information referring them to others?

How do I send a letter/email to my members with their login name and password included automatically?

Why do my mailing labels get cut off or are not aligned correctly?

How do I manage my mailing lists?

How do I remove the headers and footers that print on my letters and reports?