Difference between revisions of "Cancelling an Event Registration"

From Support Wiki
Jump to navigation Jump to search
Line 1: Line 1:
If a registrant registers for the wrong fee item, and has paid or been invoiced, the following steps to cancel will need to be completed so that a new registration can be created using the correct fee item.  
+
If someone has registered for an event, but chosen the wrong fee item ''and'' has already paid or been invoiced, complete these steps to cancel the registration so you can a new one with the correct fee item.  
  
 
{|style="padding:5px; text-align:left; background-color: #d9edf7; padding:10px; width: 100%; margin-top:25px"
 
{|style="padding:5px; text-align:left; background-color: #d9edf7; padding:10px; width: 100%; margin-top:25px"
 
|-
 
|-
|'''Note: '''If the registrant has not paid or been invoiced, simply edit the registration by clicking the '''Edit Registration''' icon and change the fee item.
+
|'''Note: '''If the registrant ''has not'' paid or been invoiced, simply edit the registration by clicking the '''Edit Registration''' icon and change the fee item. See Figure 1 below.
 
|}
 
|}
  
Line 14: Line 14:
  
 
::[[File:cancel001.png]]
 
::[[File:cancel001.png]]
 +
::'''Figure 1:''' Editing the Registration
  
  
 
:4. Change the status to '''Cancelled'''
 
:4. Change the status to '''Cancelled'''
 
:5. Click '''Save & Close'''
 
:5. Click '''Save & Close'''

Revision as of 22:08, 9 September 2016

If someone has registered for an event, but chosen the wrong fee item and has already paid or been invoiced, complete these steps to cancel the registration so you can a new one with the correct fee item.

Note: If the registrant has not paid or been invoiced, simply edit the registration by clicking the Edit Registration icon and change the fee item. See Figure 1 below.


1. Go to EventsGuest List
2. Locate the registration that needs to be cancelled
3. Click on the Edit Registration icon


Cancel001.png
Figure 1: Editing the Registration


4. Change the status to Cancelled
5. Click Save & Close