Cancelling an Event Registration

From Support Wiki
Revision as of 16:30, 10 September 2016 by SPederson (talk | contribs)
Jump to navigation Jump to search

If someone has registered for an event, but chosen the wrong fee item and has already paid or been invoiced, complete these steps to cancel the registration so you can create a new one with the correct fee item.

Note: If the registrant has not paid or been invoiced, simply edit the registration by clicking the Edit Registration icon and change the fee item. See Figure 1 below.

Cancel the Registration

1. Go to EventsGuest List
2. Locate the registration that needs to be cancelled
3. Click on the Edit Registration icon[1]


Cancel001.png
Figure 1: Editing the Registration


4. Change the status to Cancelled
5. Click Save & Close


Cancel009.png
Figure 2: Cancelling the Registration


Writeoff, Refund, or Credit the Registrant (If Needed)

Note: If there is a Reference number located on the Guest List a transaction has been created.

Scenario 1: An invoice has been created and paid

Option 1: Issue a Credit on the Member’s account to be used later
Steps
1. Go to Members➝Account➝Transaction History➝New Credit
  1. Icon legend.png