Difference between revisions of "Staff App Event Features FAQs"
| Line 6: | Line 6: | ||
<li>When the event is entirely shaded, the event has been marked as a Featured event.</li> | <li>When the event is entirely shaded, the event has been marked as a Featured event.</li> | ||
</ul> | </ul> | ||
| − | <p>These visibility choices are selected on the event in the backoffice software under Events > General tab in the Placement Options section.</p> | + | <p><i>These visibility choices are selected on the event in the backoffice software under Events > General tab in the Placement Options section.</i></p> |
</div> | </div> | ||
<p class="question">Does the search in events search within the event description?</p> | <p class="question">Does the search in events search within the event description?</p> | ||
<div class="content"> | <div class="content"> | ||
| − | <p>No. The search bar within the event listing area | + | <p>No. The search bar within the event listing area only searches by title.</p> |
</div> | </div> | ||
| Line 25: | Line 25: | ||
</div> | </div> | ||
| + | <p class="question">How do I delete an event attendee while in the app?</p> | ||
| + | <div class="content"> | ||
| + | <p>On the iOS app, slide to the left and click Delete, which will then ask for your confirmation. On the Android, there is not an option to delete an attendee.</p> | ||
| + | <p>Deleting attendees is not recommended in most cases. Typically you’ll want to mark the attendee as Cancelled and/or Refund their payment if applicable. Deleting the attendees removes all reference to this attendee but instead handling their cancellation will provide a method to track what happened later on.</p> | ||
| + | </div> | ||
| − | |||
Why are certain events not displaying as registered for my rep? | Why are certain events not displaying as registered for my rep? | ||
When is check-in available? | When is check-in available? | ||
Revision as of 17:04, 19 December 2015
What does the coloring mean on the list of events?
- The dark bar on the left side of the event indicates this event is marked with Members Only visibility.
- When the event is entirely shaded, the event has been marked as a Featured event.
These visibility choices are selected on the event in the backoffice software under Events > General tab in the Placement Options section.
Does the search in events search within the event description?
No. The search bar within the event listing area only searches by title.
How do you register an event attendee?
When adding an attendee to an event, why does it take me to the full online application sometimes and other times I’m able to add a name from within the app?
If fees are being charged for an event, the full online registration will always display so that proper discounts and member pricing may be applied. If the event doesn’t have fees associated, then you can use the selections to quickly add an attendee and only use the full online registration form if you’d like. Note: Custom registration fields are only available if completing the full online registration.
How do I delete an event attendee while in the app?
On the iOS app, slide to the left and click Delete, which will then ask for your confirmation. On the Android, there is not an option to delete an attendee.
Deleting attendees is not recommended in most cases. Typically you’ll want to mark the attendee as Cancelled and/or Refund their payment if applicable. Deleting the attendees removes all reference to this attendee but instead handling their cancellation will provide a method to track what happened later on.
Why are certain events not displaying as registered for my rep? When is check-in available? What benefit does check-in provide? Why should I care about check-in? When is a billing transaction created when doing event “Check-in”? Why can’t I edit the payment screen once I’ve checked someone in and marked them as paid? When receiving payment for an Invoice, how do I indicate that they paid the invoice by check or cash? I want to have it show in the Payment Method field in the backoffice. What does the dollar bill icon mean when viewing an event guest list prior to the event? What billing transactions are created when I mark a registrant as paid? Why are some receipts and invoices hyperlinked and others not on my Event Guest List and Account tab? Will the random prize winner ever pick the same registrant? Does the app prioritize the random prize winners?
