Staff App Event Features FAQs

• What does the coloring mean on the list of events?

• Does the search in events area search within the event description?

• How do you register an event attendee?

• When adding an attendee to an event, why does it take me to the full online application sometimes and other times I’m able to add a name from within the app?

• How do I delete an event attendee while in the app?

• Why are certain events not displaying as registered for my rep?

• When is check-in available?

• What benefit does check-in provide? Why should I care about check-in?

• When is a billing transaction created when doing event “Check-in”?

• Why can I not edit the payment screen once I’ve checked someone in and marked them as paid?

• When receiving payment for an Invoice, how do I indicate that they paid the invoice by check or cash? I want to have it show in the Payment Method field in the backoffice.

• What does the dollar bill icon mean when viewing an event guest list prior to the event?

• What billing transactions are created when I mark a registrant as paid?

• Why are some receipts and invoices hyperlinked and others not on my Event Guest List and Account tab?

• Will the random prize winner ever pick the same registrant?

• Does the app prioritize the random prize winners?