Staff App Event Features FAQs

What does the coloring mean on the list of events?

Does the search in events search within the event description?

How do you register an event attendee?

When adding an attendee to an event, why does it take me to the full online application sometimes and other times I’m able to add a name from within the app?

How do I delete an event attendee while in the app?

Why are certain events not displaying as registered for my rep?

When is check-in available?

What benefit does check-in provide? Why should I care about check-in?

When is a billing transaction created when doing event “Check-in”?

Why can’t I edit the payment screen once I’ve checked someone in and marked them as paid?

When receiving payment for an Invoice, how do I indicate that they paid the invoice by check or cash? I want to have it show in the Payment Method field in the backoffice.

What does the dollar bill icon mean when viewing an event guest list prior to the event?

What billing transactions are created when I mark a registrant as paid?

Why are some receipts and invoices hyperlinked and others not on my Event Guest List and Account tab?

Will the random prize winner ever pick the same registrant?

Does the app prioritize the random prize winners?