Difference between revisions of "Member Management-Record a Phone Call or Note"
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|Select the name of the member representative that communication was with. Clicking not in list will allow you to add another member representative to the database. | |Select the name of the member representative that communication was with. Clicking not in list will allow you to add another member representative to the database. | ||
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− | |''Association Rep''' | + | |'''Association Rep''' |
|Select the staff person who communicated with the member. If the staff person is not in the list, they may be added by selecting '''Chamber Employees/Reps''' from the Setup menu prior to selecting '''Log a Call'''. | |Select the staff person who communicated with the member. If the staff person is not in the list, they may be added by selecting '''Chamber Employees/Reps''' from the Setup menu prior to selecting '''Log a Call'''. | ||
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Revision as of 15:44, 18 January 2016
Log a Call or Note may be used for logging phone calls, face-to-face communication, notes written, miscellaneous communication sent, and any other note. Calls may be viewed on the Members->Communication tab and also in the Communication module where all members’ history may be searched, filtered, and viewed together
Log a Call or Note
1. On the Communication tab of the desired member, click New Communication.
2. Click Log a Call or Note.
- Figure 1
3. Edit the Log a Call fields. See Figure 1 and Table 1.
- Note: Some Log a Call fields may not be modified later - - only viewed. The Association Rep, Task and Notes may be modified at a later time. The Subject (title) may not be modified later.
4. Click Save & Exit.
Communication history for all members may be searched to display a certain Task by selecting Member Contact Report from the Communication menu.
- Figure: Log a Call
"Log a Call" Fields
Date of Call | Type the date that the communication occurred. The current date automatically displays but can be edited. Optionally, you may click the calendar icon and select the desired date. |
Member Rep | Select the name of the member representative that communication was with. Clicking not in list will allow you to add another member representative to the database. |
Association Rep | Select the staff person who communicated with the member. If the staff person is not in the list, they may be added by selecting Chamber Employees/Reps from the Setup menu prior to selecting Log a Call. |
Task | Select a task item that indicates the nature of this communication. New task items can be created by selecting Add a New Task Type in the edit task options. These task items are then available as a Task item across all member records. The ability to add new task items is only available to staff with Administrator level permissions. |
Subject | Type a subject for this call. The Subject is used as a title for this entry. Leaving this field blank results in a title of [not specified], and cannot be changed later. (Maximum characters = 100) |
Notes | Type any detailed information regarding this communication. This information may be modified later. |
Note: Communication history for all members may be searched by selecting Member Contact Report from the Communication menu.