Difference between revisions of "Personalize Your Customer Messages"
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| − | + | [[Other Topics]] > [[ECommerce|eCommerce]] > [[Prep_the_Store]] > Personalize your customer messages | |
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| − | <div style="font-family: " | + | |
| + | <div style="color: #5F497A; font-family: arial; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0HU0FA">Personalize Customer Messages</span></div> | ||
| + | <div style="font-family: "arial"; font-size: 11pt; margin-bottom: 12pt; margin-left: 36pt; text-align: justify;"> <span style="color: #003366; text-decoration: underline;">[http://www.screencast.com/t/CsiB2nNDXk Introductory video 4:22 (start at 3:16]</span>) </div> | ||
| + | <div style="font-family: "arial"; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0KU0FA">Two different message types can be personalized to reflect your association’s tone and exact wording:</span></div> | ||
<div style="margin-left: 18pt;margin-bottom: 12pt;"> | <div style="margin-left: 18pt;margin-bottom: 12pt;"> | ||
<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt;">[[Image:eCommerce-rd_bullet.jpg|9px]]</div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt;"><span id="wwpID0E0JU0FA">Online store messages – These messages appear to your customers as they navigate through the online store. </span></div></td> |
</tr> | </tr> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt;">[[Image:eCommerce-rd_bullet.jpg|9px]]</div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt;"><span id="wwpID0E0IU0FA">Email messages to your customers and for staff notification - When specific events occur, an email notification may be sent automatically sent to customers and/or to your staff. The content of these message do not need any editing, only if desired.</span></div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
</div> | </div> | ||
| − | <div style="color: #5F497A; font-family: | + | <div style="color: #5F497A; font-family: arial; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0HU0FA">Modify customer online store messages</span></div> |
<div style="margin-left: 36pt;margin-bottom: 12pt;"> | <div style="margin-left: 36pt;margin-bottom: 12pt;"> | ||
<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">1. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0GU0FA">Click </span><span style="font-weight: bold;">eCommerce</span> in the left-hand menu.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">2. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0FU0FA">Click </span><span style="font-weight: bold;">Content Management</span> in the upper drop-down menu.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">3. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0EU0FA">Click </span><span style="font-weight: bold;">Topics (Pages)</span>.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
</div> | </div> | ||
| − | <div style="font-family: " | + | <div style="font-family: "arial"; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0DU0FA">[[Image:eCommerce-Personalize_your_customer_messages-eCommerce.1.05.2.jpg]]</span></div> |
<div style="margin-left: 36pt;margin-bottom: 12pt;"> | <div style="margin-left: 36pt;margin-bottom: 12pt;"> | ||
<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">4. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0CU0FA">The current messages will be listed here. Click </span><span style="font-weight: bold;">Edit</span> in the row of the desired message to edit.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">5. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0BU0FA">Make changes in the </span><span style="font-weight: bold;">Body</span> area of the <span style="font-weight: bold;">Info</span> tab.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
</div> | </div> | ||
| − | <div style="font-family: " | + | <div style="font-family: "arial"; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0AU0FA">[[Image:eCommerce-Personalize_your_customer_messages-eCommerce.1.05.3.jpg]]</span></div> |
<div style="margin-left: 36pt;margin-bottom: 12pt;"> | <div style="margin-left: 36pt;margin-bottom: 12pt;"> | ||
<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">6. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E06T0FA">Click </span><span style="font-weight: bold;">Save</span>.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
</div> | </div> | ||
| − | <div style="font-family: " | + | <div style="font-family: "arial"; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E05T0FA">The following messages may be modified:</span></div> |
<div style="margin-left: 18pt;margin-bottom: 12pt;"> | <div style="margin-left: 18pt;margin-bottom: 12pt;"> | ||
<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt;">[[Image:eCommerce-rd_bullet.jpg|9px]]</div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt;"><span id="wwpID0E04T0FA">About Us</span></div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt;">[[Image:eCommerce-rd_bullet.jpg|9px]]</div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt;"><span id="wwpID0E03T0FA">Checkout as guest or register</span></div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt;">[[Image:eCommerce-rd_bullet.jpg|9px]]</div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt;"><span id="wwpID0E02T0FA">Conditions of Use</span></div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt;">[[Image:eCommerce-rd_bullet.jpg|9px]]</div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt;"><span id="wwpID0E01T0FA">Contact Us</span></div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt;">[[Image:eCommerce-rd_bullet.jpg|9px]]</div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt;"><span id="wwpID0E0ZT0FA">Home page text</span></div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt;">[[Image:eCommerce-rd_bullet.jpg|9px]]</div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt;"><span id="wwpID0E0YT0FA">Login registration info</span></div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt;">[[Image:eCommerce-rd_bullet.jpg|9px]]</div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt;"><span id="wwpID0E0XT0FA">Privacy info</span></div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt;">[[Image:eCommerce-rd_bullet.jpg|9px]]</div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt;"><span id="wwpID0E0WT0FA">Shipping info</span></div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
</div> | </div> | ||
| − | <div style="color: #5F497A; font-family: | + | <div style="color: #5F497A; font-family: arial; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0VT0FA">Modify customer email messages</span></div> |
<div style="margin-left: 36pt;margin-bottom: 12pt;"> | <div style="margin-left: 36pt;margin-bottom: 12pt;"> | ||
<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">1. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0UT0FA">Click </span><span style="font-weight: bold;">eCommerce</span> in the left-hand menu.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">2. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0TT0FA">Click </span><span style="font-weight: bold;">Content Management</span> in the upper drop-down menu.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">3. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0ST0FA">Click </span><span style="font-weight: bold;">Message Templates.</span></div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">4. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0RT0FA">The current email message templates will be listed here. Click </span><span style="font-weight: bold;">Edit</span> in the row of the desired message to edit.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">5. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0QT0FA">Make changes in the </span><span style="font-weight: bold;">Body</span> area of the <span style="font-weight: bold;">Info</span> tab.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
</div> | </div> | ||
| − | <div style="font-family: " | + | <div style="font-family: "arial"; font-size: 11pt; margin-bottom: 12pt; margin-left: 54pt; text-align: justify;"><span id="wwpID0E0PT0FA">[[Image:eCommerce-Personalize_your_customer_messages-eCommerce.1.05.4.jpg]]</span></div> |
<div style="margin-left: 36pt;margin-bottom: 12pt;"> | <div style="margin-left: 36pt;margin-bottom: 12pt;"> | ||
<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">6. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0OT0FA">Click </span><span style="font-weight: bold;">Save</span>.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
</div> | </div> | ||
| − | <div style="color: #5F497A; font-family: | + | <div style="color: #5F497A; font-family: arial; font-size: 11pt; font-weight: bold; margin-left: 0pt;"><span id="wwpID0E0NT0FA">Modify the To and From email address</span></div> |
| − | <div style="font-family: " | + | <div style="font-family: "arial"; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0MT0FA">Each Message template (automatic email) allows you to specify the address that email should come from by selecting one of three email accounts: General contact, Sales representative, or Customer support. </span></div> |
| − | <div style="font-family: " | + | <div style="font-family: "arial"; font-size: 11pt; margin-bottom: 12pt; margin-left: 72pt; text-align: justify;"><span id="wwpID0E0LT0FA">[[Image:eCommerce-Personalize_your_customer_messages-eCommerce.1.05.5.jpg]]</span></div> |
| − | <div style="font-family: " | + | <div style="font-family: "arial"; font-size: 11pt; margin-bottom: 12pt;"><span id="wwpID0E0KT0FA">Initially, these three addresses are defaulted to the email address listed under </span><span style="font-weight: bold;">Setup->Organization Information</span>. These addresses may be changed if desired.</div> |
<div style="margin-left: 36pt;margin-bottom: 12pt;"> | <div style="margin-left: 36pt;margin-bottom: 12pt;"> | ||
<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">1. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0JT0FA">Click </span><span style="font-weight: bold;">eCommerce</span> in the left-hand menu.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">2. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0IT0FA">Click </span><span style="font-weight: bold;">Configuration</span> in the upper drop-down menu.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
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<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">3. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0HT0FA">Click </span><span style="font-weight: bold;">Email Accounts.</span></div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
</div> | </div> | ||
| − | <div style="font-family: " | + | <div style="font-family: "arial"; font-size: 11pt; margin-bottom: 12pt; margin-left: 72pt; text-align: justify;"><span id="wwpID0E0GT0FA">[[Image:eCommerce-Personalize_your_customer_messages-eCommerce.1.05.6.jpg]]</span></div> |
<div style="margin-left: 36pt;margin-bottom: 12pt;"> | <div style="margin-left: 36pt;margin-bottom: 12pt;"> | ||
<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">4. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0FT0FA">Click </span><span style="font-weight: bold;">Edit</span> in the row of the desired email account to be changed.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
</div> | </div> | ||
| − | <div style="font-family: " | + | <div style="font-family: "arial"; font-size: 11pt; margin-bottom: 12pt; margin-left: 72pt; text-align: justify;"><span id="wwpID0E0ET0FA">[[Image:eCommerce-Personalize_your_customer_messages-eCommerce.1.05.7.jpg]]</span></div> |
<div style="margin-left: 36pt;margin-bottom: 12pt;"> | <div style="margin-left: 36pt;margin-bottom: 12pt;"> | ||
<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">5. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0DT0FA">Change the email address or the display name as desired.</span></div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
| Line 233: | Line 236: | ||
<table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | <table border="0" cellspacing="0" cellpadding="0" width="99%" summary=""> | ||
<tr valign="baseline"> | <tr valign="baseline"> | ||
| − | <td style="width: 18pt"><div style="font-family: " | + | <td style="width: 18pt"><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span style="font-family: arial; font-size: 10pt;">6. </span></div></td> |
| − | <td><div style="font-family: " | + | <td><div style="font-family: "arial"; font-size: 11pt; text-align: justify;"><span id="wwpID0E0CT0FA">Click </span><span style="font-weight: bold;">Save</span>.</div></td> |
</tr> | </tr> | ||
</table> | </table> | ||
</div> | </div> | ||
| − | <div style="color: #5F497A; font-family: " | + | <div style="color: #5F497A; font-family: "arial"; font-size: 9pt; margin-bottom: 12pt; margin-left: 54pt;"><span id="wwpID0E0BT0FA">Note: Who is the “Store Owner? The default email account, noted by the blue checkmark in the “Is default email account” column, is the address and display name that will be used as the TO: address when automatic emails are sent to the “Store Owner”. This address is also used periodically within the body of some of the automatic emails as the address to contact with questions such as in the Customer.WelcomeMessage template.</span></div> |
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| + | [[Category:Ecommerce]] | ||
Latest revision as of 14:43, 19 October 2016
Other Topics > ECommerce > Prep the Store > Personalize your customer messages
Personalize Customer Messages
Two different message types can be personalized to reflect your association’s tone and exact wording:
 |
Online store messages – These messages appear to your customers as they navigate through the online store. |
|
Email messages to your customers and for staff notification - When specific events occur, an email notification may be sent automatically sent to customers and/or to your staff. The content of these message do not need any editing, only if desired. |
Modify customer online store messages
1. |
Click eCommerce in the left-hand menu. |
2. |
Click Content Management in the upper drop-down menu. |
3. |
Click Topics (Pages). |
4. |
The current messages will be listed here. Click Edit in the row of the desired message to edit. |
5. |
Make changes in the Body area of the Info tab. |
6. |
Click Save. |
The following messages may be modified:
|
About Us |
|
Checkout as guest or register |
|
Conditions of Use |
|
Contact Us |
|
Home page text |
|
Login registration info |
|
Privacy info |
|
Shipping info |
Modify customer email messages
1. |
Click eCommerce in the left-hand menu. |
2. |
Click Content Management in the upper drop-down menu. |
3. |
Click Message Templates. |
4. |
The current email message templates will be listed here. Click Edit in the row of the desired message to edit. |
5. |
Make changes in the Body area of the Info tab. |
6. |
Click Save. |
Modify the To and From email address
Each Message template (automatic email) allows you to specify the address that email should come from by selecting one of three email accounts: General contact, Sales representative, or Customer support.
Initially, these three addresses are defaulted to the email address listed under Setup->Organization Information. These addresses may be changed if desired.
1. |
Click eCommerce in the left-hand menu. |
2. |
Click Configuration in the upper drop-down menu. |
3. |
Click Email Accounts. |
4. |
Click Edit in the row of the desired email account to be changed. |
5. |
Change the email address or the display name as desired. |
6. |
Click Save. |
Note: Who is the “Store Owner? The default email account, noted by the blue checkmark in the “Is default email account” column, is the address and display name that will be used as the TO: address when automatic emails are sent to the “Store Owner”. This address is also used periodically within the body of some of the automatic emails as the address to contact with questions such as in the Customer.WelcomeMessage template.
