Working with GrowthZone Pay

Initial Set Up

This video walks you through the step-by-step process (outlined below) of getting set up with Integrated Payment Processing.

1. After logging into the back office with administrative permissions, go to Setup ➝ Billing Options & Settings ➝ Credit Cards section. 2. Click the Account Setup button. 3. When the "Setup - Integrated Payment Processing" screen appears, select your country and click the "Sign up" button. MicroNet and Stripe's terms and conditions can be viewed on this page (these terms and conditions can also be viewed in the Billing Setup page at any time). 4. Complete the form, clicking the info link to get more information about a field. 5. Click Save. Once submitted, this information is reviewed by Stripe, the company we partner with to bring you Integrated Payment Processing. You will receive an email once your information has been verified. You can receive payments during this short waiting period (usually one or two days), however your account must be verified before money can be transferred to it. Once your account has been verified, you will see the Details Verified and Transfers Enabled will display "True". 6. While still in the Credit Card section of the Billing Options & Settings page, verify the settings are configured the way you would like them.

Running a Test

While still in the Credit Card section of the Billing Options & Settings page,

Member Payment Options

Credit Card

How to save a card for future check out

Bank Account

Note: This option is for U.S. Banks only)

Setup Recurring Charges

1. Request authorization from members (paper, email or phone) 2. Send email to tell them where to enter info (template) 3. Send follow-up email. (template) 4. Run epayment report to see who has saved card and checked box 5. How assign the profile to the member account (Members->Account tab) 6. Running the epayment batch monthly ---Entering info: steps for Adding a Rep epayment profile or optionally by impersonate Rep ---Adding a member epayment profile (not recommended for recurring charges but for one time payments) there is no abiltiy to edit a member profile; the member cannot edit it and neither can the staff

FAQs

Q: What software edition do I need to have? A: Plus, Premier or Pro edition is required at this time. Other editions may eventually be supported. Q: Can I use MicroNet’s integrated payment card processing if I have the legacy QuickBooks CQI integration? A: No, not at this time. Q: What country can I be from (my legal entity) in order to set this up? A: United States, Canada, Ireland, United Kingdom and Australia. Q: Do I need to be using the updated event registration? A: Yes. The integrated payment card solution is only available with the updated shopping cart, which is only part of the updated event registration. Q: Do I need to be using the updated event registration? A: Yes. The integrated payment card solution is only available with the updated shopping cart, which is only part of the updated event registration. Q: If using the ACH and bank account storage feature, what countries are supported for where the bank account can be located? A: United States banks only. Q: What currency types are supported for the amounts that will be charged to their cards? A: US dollar, Canadian dollar, Euro, English pound, and Australian dollar. You will select your default currency type that will be used on all transactions on the Account Setup screen. Q: What payment card types are accepted? A: Both debit and credit cards are accepted. U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club. Canadian, Australian and European customers can accept Visa, MasterCard, and American Express. You can also accept gift and prepaid cards that are one of the above types. Setup Questions Q: What are the steps involved to get started? A: Three easy steps are reQuired to start accepting payments Watch this video for a 3 min demo - http://www.screencast.com/t/PujiGx9Z 1. Login to your database and complete the Account Setup screen. 2. Modify any credit card settings if needed. 3. Run a Quick test. Q: How long does it take to get setup? Can I process credit card transactions immediately? A: Yes. You can receive charges into your bank account immediately for up to ~$2,000 after simply submitting the form with the minimum reQuired fields completed. However, if Stripe needs more information to complete verification process, transfers of money beyond ~$2K into your bank account will be suspended until after your account has been fully verified. Q: Will I be notified when my account is verified? A: Yes, an email will come to the email address entered when you filled out your Account Setup information. If no email address was entered there, then the email address listed under Billing->Reports->Other Reports, Features and Settings will be used or lastly the email address under Setup->Organization Information. You can also check your status under Setup->Billing Options and Setting in the Credit Card section. Details Verified will change to True once you've been verified. Q: Where do I enter my verification information? A: Under Setup->Billing Options and Setting in the Credit Card section. Click Account Setup. Q: Are there any businesses, business activities or business practices that I may not accept payment from? A: Yes. As part of your agreement with Stripe and MicroNet, you agreed to never accept payments in connection with the businesses, business activities or business practices listed here. Q: What types of card holder verification is supported? A: CVV and address verification. Q: Can I have more than one bank account where the transfers are deposited? A: Although you can have more than one bank account listed in the Account Setup, only one of those can be active at a time. Indicate which bank account is active by selecting the default account for your currency type when editing the bank account information under Setup->Billing Options and Settings in the Credit Card section. Q: Why do I need to agree to Stripe's terms of agreement when signing up? A: MicroNet has implemented the integrated payment card processing using an API provided by Stripe. As part of our agreement with Stripe in using their API, our customers (you) need to agree to both our terms of agreement for the integrated credit card processing and Stripes agreement. In the agreement you are considered the Connected Account and MicroNet is the Connect Platform. Q: Who is Stripe? A: Stripe started in 2009 and is now considered an elite startup company after striking a deal with Apple and Twitter in Sept 2014.* Stripe stands out from rivals for the amount and ease of code it offers, which lets software programmers Quickly incorporate the payment features into their apps. They are based in San Francisco with worldwide offices. It is currently implemented in checkout carts of Twitter, Kickstarter, Shopify, Salesforce, Lyft and others. Q: Is Stripe PCI compliant? A: Yes. See their information listed here. Day to Day Operations Q: What types of features are available to me? A: Our Integrated Payment Card processing allows you to start accepting payment cards as payment for event registrations, on your membership application and for invoices in the Member Information Center. You can also setup features such as recurring payment card and bank account billing (US banks only). And your members now have the convenient option of storing their payment cards and/or bank account (US banks only) for convenience when paying online. Q: Where can I find details on how to use these features? A: Check out the resources in our Support Wiki. Follow the directions listed for using Authorize.Net with CIM enabled. Once we are into open beta mode, we will post full documentation for the integrated payment card solution that will be labeled as such. If you have specific Questions, don't hesitate to contact ipc.beta@micronetonline.com or submit your Questions using the link located in your Payment Card Report. Q: Does Integrated Payment Card processing allow us to attach a swipe device? A: Not at this time. However this is in our plans and one of the reasons Stripe was chosen as their platform will allow us to further develop and seamlessly integrate this part of the solution. Q: Is there a minimum purchase that can be made? A: Yes - 50 cents Q: What is the maximum size for my Statement Descriptor? A: Yes, 22 characters. This is the phrase that will appear on your customers' credit/debit/bank statement. Q: Will I know which staff person processed the single, direct transactions that do not create a billing transactions? A: Yes. Entries are recorded in the Setup->System Event Log when any transaction is made to the Integrated Payment Card processor. The single, direct transactions specifically mention the name of the staff person who ran the transaction. Q: Why did my transfer not show up in my bank account A: Check out some possible reasons here. Q: Will I receive any emails when purchases are made? A: Yes. An email from the database will come to the email address listed under Setup->Billing Options and Settings in the Credit Card section. Q: The person who signed up for this account is no longer with the organization. How do I make sure to update this account with an updated contact name? A: Contact MicroNet support via email with the name of the contact that you’d like to have listed as the contact. An email verification will be sent back to you stating that this change has been made. Q: How do I deactivate/close my account with Stripe and MicroNet? A: Contact MicroNet Customer Service who will deactivate your Stripe account. Member Use Q: My member stored a bank account as one of their payment profiles in the Member Information Center but it says "Unverified" next to it. What does that mean? A: The member’s bank account needs to be verified as being a valid bank account. To do that, the member needs to check their bank account for two small deposits that will have been made. Then they enter those amounts into their payment profile where indicated. The deposit items, labeled "MemberZone TRANSFER VERIFICATION", will typically show on the next business day after the account was created. Q: My member has entered a payment profile for their bank account in the Member Information Center. Why doesn't it show as an option under "Charge to ACH, debit or credit card" when I go to assign and setup their recurring charges? A: The bank account will not show in the "Charge to ACH, debit or credit card" selection drop-down list until the account has been verified. Rates Q: What are the rates? A: Standard rates are: • Pro edition – 2.99% plus 35 cents/transaction • Premier edition – 3.25% plus 35 cents/transaction • Plus edition – 3.49% plus 35 cents/transaction • American Express all editions – 3.5% plus 35 cents/transaction • No additional charges for setup, statements, transfers, batches • No additional charges for convenient card and bank account storage using safe PCI-compliant methods • No additional charges to setup recurring billing to cards/accounts – it’s included in the software Q: Are there any other charges? A: A $15 charge would be incurred for credit card disputes that are not won. No charge if you win the dispute. $1 charge / transaction occurs for automatic bank draft failures. Since bank accounts are verified when setup, the failure rate should be minimal such as cases where the account is closed or has insufficient funds.