Communication Topics

Communication Basics

Email Sending Options

Archive emails (record) in the database even when not logged in

Quick Guide to Sending an Email

Send a Mass Email

Schedule an Email

Send Communication by Delivery Preference

Selecting Recipients

Composing a Letter

Composing an Email Message

Composing Fax Output

Send Communication Based on Custom Report Criteria

Creating a Letter

Create Mass Mailing Labels

Settings for label output

Adobe Reader v. 8.0

Adobe Reader v. 7.0

Adobe Reader v. 6.0

Create/Send Fax Output

Editor menu selections

Email Disclaimer

Adding an attachment

Sending an email with a link that will display the attachment

Turn on email links

Possible error displayed when trying to open a link in Microsoft Outlook 2003

Possible error displayed when trying to open a link in Microsoft Outlook 2007

Viewing and Recording Communication History

View history communication history

Quick Communication Application (QCA)

Inserting a graphic

Insert a graphic within communication

Modify an existing graphic (graphic size, borders, alternative text)

Remove an existing graphic (from the editor screen)

Remove a graphic (from the Chambermaster server)

Documents and templates

Saving a document

Saving changes to an existing document

Saving a Template

Using a template

Using Pre-defined Templates

Mail Merge - Inserting a database field within communication

Inserting a database field

Sending Login Information

To create and print individual letters that include the member login name and password

Remove unwanted headers & footers

Remove unwanted headers & footers from reports & correspondence

Header and Footer Codes

Creating a signature block

Creating a Signature block

Using a Signature Block

Communicating using Groups & Mailing Lists

Creating a group or mailing list

Selections for adding group members

Maintaining the group/mailing list

Add new members to a mailing list periodically

Add new members to a mailing list immediately

Remove representatives from a group manually

Remove representatives from a group when dropping or suspending a member

Disable a rep within a group

Allow members to join group

Allow the public to join

Other suggestions for creating groups

Mailing list groups

Advisory groups

Committee groups

Community groups

Program groups

New member groups

Unsubscribe Option

eReferral

Send an eReferral

Storing Documents – Cloud Drive

Storing a personal document for use later

Storing a document to share with other staff

Storing files for members to access

Storing files that can be attached to an email or accessed through a URL

Storing images that are used in emails or other locations the editor is used

Reasons emails don’t get to members

Ideas for Developing Communication Content

Create and format your own output in the ChamberMaster editor

Copy and paste from Microsoft Word

Insert link to PDF file (or other file type)

Save Microsoft Publisher files as a graphic file and insert into editor

Save PDF file as a graphic file and insert into editor

Copy and paste output from another HTML program (like Constant Contact)

Using and Integrating Constant Contact

Setup an account with Constant Contact

Connecting Constant Contact with your datebase

Enable Constant Contact Synchronization

Export Your Contacts to Constant Contact

Importing ChamberMaster contacts into Constant Contact

Sample concept of using manual export from your database into Constant Contact

Using and Integrating MailChimp

Sample Automatic Emails Sent Out by ChamberMaster

Received by chamber members

1 - Email from a consumer visiting member web page

2 - Email from the chamber that invites member to an event

3 – Email from the chamber that informs of consumer leads

Received by the chamber

1 - Email from a consumer visiting the chamber web site

Received by consumers

1 – Email from the chamber sending requested information

2 – Email generated by ChamberMaster sending a Hot Deal

3 – Email generated by ChamberMaster sending a job posting

FAQs on Emails, Letters, and Labels

How do I add an attachment to an email?

Who is able to view the attachment that comes when I send myself a carbon copy?

Why do some of my email messages not make it through to the recipient? 

Are there any systems in place to help ensure the delivery of my emails?

How can we ensure that our members are not spammed through the Contact Us link?

Why do the links inside my email not open for me or my members?

How do I create a signature block to use when sending communication?

How can I easily provide referrals AND notify my members when I've given out information referring them?

How do I send a letter/email to my members with their login name and password included automatically?

Why do my mailing labels get cut off or are not aligned correctly?

How do I manage my mailing lists?

How do I remove the headers and footers that print on my letters and reports?