Difference between revisions of "ECommerce"
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===FAQs=== | ===FAQs=== | ||
| − | * | + | *'''How do my members purchase an item from my eCommerce store that is available to members only or at a special price for members, and where will that transaction appear'''? |
| + | ::In order for Members to receive special pricing, or have access to Member only products, they will need to login to your eCommerce store using their representative login credentials. Once a purchase is made using those credentials, a transaction will appear on the account tab of the member record. | ||
| − | *If something goes wrong with eCommerce is there any place that shows errors messages? For example: If a customer is checking out of e-commerce and the credit card is not accepted but no error is given on-screen, is there any place where you can check for these errors? | + | *'''If something goes wrong with eCommerce is there any place that shows errors messages? For example: If a customer is checking out of e-commerce and the credit card is not accepted but no error is given on-screen, is there any place where you can check for these errors'''? |
::In eCommerce in the back office select '''System >Log''' | ::In eCommerce in the back office select '''System >Log''' | ||
:::*Find the message by the date/time issue occurred. | :::*Find the message by the date/time issue occurred. | ||
Revision as of 21:08, 11 July 2018
Other Topics > eCommerce
What is the eCommerce Store?
With the eCommerce Store, you can sell items online to your members or the general public.[1] The eCommerce Store works with most credit card processing services. [2]
To begin using the eCommerce Store, contact support@micronetonline.com.
Getting Started
If you are just getting started with the eCommerce store, here is a short overview video 
eCommerce Topics
View more videos and tips by selecting one of the sections below:
- eCommerce Features
- Prep the Store
- Add Products
- Place an Order
- Process an Order
- Set up products customers receive when they make a donation
FAQs
- How do my members purchase an item from my eCommerce store that is available to members only or at a special price for members, and where will that transaction appear?
- In order for Members to receive special pricing, or have access to Member only products, they will need to login to your eCommerce store using their representative login credentials. Once a purchase is made using those credentials, a transaction will appear on the account tab of the member record.
- If something goes wrong with eCommerce is there any place that shows errors messages? For example: If a customer is checking out of e-commerce and the credit card is not accepted but no error is given on-screen, is there any place where you can check for these errors?
- In eCommerce in the back office select System >Log
- Find the message by the date/time issue occurred.
- Click View and see the message under Full Message. Copy the message, this will help the Dev team to know what went wrong.
- In eCommerce in the back office select System >Log
Notes
- ↑ This feature is available to users of Plus Edition and greater. Additionally, Pro Edition customers may offer consumers an unlimited number of items in the online store. Other editions display a maximum of three products at one time.
- ↑ Customers with Beanstream credit card processing will not be able to have a credit card option in their cart (there is not a Beanstream compatible ecommerce plug-in available). Instead, they can have an Invoice choice in their cart if desired. To do this, after their ecommerce has been enabled, please enable the "Purchase Order" Payment method in their ecommerce cart. This selection can then be modified to say "Invoice / Purchase Order" (see MicroNet Knowledgebase article on how to do that). Also note that if the customer has items that are marked as Downloadable, then the download will not become available for the customer until either the order is marked as paid or the item is activated. See this video - http://screencast.com/t/3AresHh8
